RSG2500 4-1
Section 4: Troubleshooting
This section suggests solutions to home networking issues you may encounter. If you
cannot find a solution here, please contact your service provider.
My computer cannot connect to the wireless network.
x
Be sure your RSG2500 is connected to the AC adapter and the AC adapter is plugged in
to an AC power outlet. If they are, the Power light on the RSG2500 front panel is on.
x
Be sure the computer is in range of the RSG2500 and not behind an obstruction. Thick
walls, metal structures, 2.4 GHz cordless phones, or microwave ovens all can interfere
with the signal.
x
Be sure the computer’s wireless adapter is correctly installed with its radio signal
enabled and its antenna properly connected. Refer to the adapter’s documentation.
x
Verify that the WEP or WPA settings for the computer wireless adapter match those on
the RSG2500. Refer to the adapter’s documentation.
x
If you want to use WPA for more robust security, verify that the wireless adapter
supports WPA. If it does not, replace the adapter or choose a different security method.
x
For a non-Motorola wireless adapter, verify that you are not using a WEP passphrase.
You cannot use a WEP Passphrase if you have any computers equipped with a non-
Motorola wireless adapter.
x
If you selected
Allow Only Listed Station Access
on the Wireless > ADVANCED
window, be sure the computer’s MAC address is one of the Listed Stations.
