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Troubleshooting

QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual

574702-001 a

This document is uncontrolled pending incorporation in a Motorola CMS

Bypassing an Amplifier

To bypass the MoCA signal around an in-line amplifier that cannot handle two-way traffic
nor has insufficient bandwidth for MoCA:

Locate the line amplifier by tracing the coaxial cable back towards the ONT.

Disconnect the existing RF cable from the amplifier.

Move the existing amplifier to a position near the point of entry.

As shown in the figure below, connect each existing coaxial cable to the diplexer.
Connect a new coaxial cable between the high pass ports on the diplexers. Connect the
existing amplifier between the low pass ports on the diplexers.

Existing Line Amp

Root

Node

NIM

Install Line Amp between

the Low-Pass ports on the

Diplexers

Install straight Coax

between the High-Pass

ports on the Diplexers

Figure 31 – Using a diplexer to bypass a line amplifier

Summary of Contents for QIP7000 (P2) Series

Page 1: ...M Installation Manual QIP7000 P2 Series Hybrid QAM IP HD Set top Terminal ...

Page 2: ...ed in this manual at any time MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARDTM and M CardTM are trademarks or registered trademarks of Cable Television Laboratories Inc HDMI is a trademark of HDMI Licensing LLC Manufactured under license from Dolby Laboratories Dolby Pro Logic and the double D symbol are trademarks of Dolby Laboratories Rovi and Mac...

Page 3: ...tlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified s...

Page 4: ... move the terminal while it is plugged in To allow the hard drive to spin down and park its heads wait at least 10 seconds after disconnecting power before moving the terminal FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful i...

Page 5: ...s as a Class B digital device Canada Industry Canada IC This Class B digital device complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not di...

Page 6: ...installation 14 Checking the Home Coaxial Network Topology 15 Video Connection Options 16 Audio Connection Options 17 Clearing the Hard Drive 17 Connecting to the ONT 18 Connecting to the ONT with embedded MoCA 19 Connecting Homes with Multiple Existing Cable Drops 21 Connecting the Home Router 21 Connecting the Home Router embedded MoCA ONT 21 Installation Overview 22 Cabling to an HDTV for Video...

Page 7: ...de Modules 53 d09 Memory Configuration 56 d10 Audio Video Status 57 d11 Interface Port Status 60 d12 User Setting Status 63 d13 DVR Hard Drive Status 65 d14 Application Specific Information 67 d15 Interactive Status 68 d16 Connected Home 70 d17 Key Pad LED Test 72 Troubleshooting 73 IP Network Issues 76 Insufficient RF Network Throughput 76 Bypassing an Amplifier 185H77 Tables 64HTable 1 DVR Recor...

Page 8: ...HDTV and A V Receiver for Video 25 Figure 17 Cabling to an HDTV and A V Receiver 26 Figure 18 Cabling to a Standard Definition stereo TV 27 Figure 19 Cabling to a Standard Definition TV A V Receiver and VCR 28 Figure 20 Sample data devices you can connect to the QIP7000 series 29 Figure 21 Example of the front panel display for the main menu 34 Figure 22 Example General Status display no error 36 ...

Page 9: ...ptions The QIP7000 series provides advanced capabilities including Authorization and purchase of on demand programming High Definition television HDTV video decoding HDTV output through component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of analog and digital interconnection options Dual tuner DVR functionality on the QIP7200 to pause...

Page 10: ...P2 Series Hybrid QAM IP HD Set top Terminal Installation Manual 2 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS Figure 1 QIP7232 Front and rear views Figure 2 QIP7100 Front and rear views ...

Page 11: ...tput through HDMI also compatible with DVI using an HDMI to DVI converter cable Component Video YPbPr IEEE 1394 Standard Definition video output through S Video Baseband Composite RF Audio output through Digital audio S PDIF ATSC standard Dolby Digital coaxial or optical Baseband L R Standard DVR Functionality Only available with the QIP7232 DVR functionality integrated with the IPG enables subscr...

Page 12: ...R Recording Time Guidelines Estimated Recording Hours For Internal Drive Size Standard Digital Channels HDTV Channels 160 GB 55 to 100 14 to 21 250 GB 80 to 150 20 to 30 320 GB 110 to 210 30 to 45 500 GB 175 to 222 45 to 73 All times are approximate The actual hours a subscriber can record are a function of program bit rate the IPG type and the reserved buffer space Standard Data Features 32 MB fl...

Page 13: ... manual or our web page Calling for Repairs If a Motorola set top requires repair service please call one of the following Motorola Authorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the...

Page 14: ... those requiring a numeric entry require a remote control Some connectors are not enabled and require the support of application software Figure 3 QIP7232 front panel Table 2 Front panel Label Description 1 USB connector 2 Cursor 4 way menu navigation 3 Display Panel 4 Power Turns the set top on and off standby Rear Panel The rear panel contains a switched power outlet connectors for video audio a...

Page 15: ... Dolby Digital 5 1 audio or PCM output 8 Optical Audio S PDIF Provides Dolby Digital 5 1 audio or PCM output 9 S Video Connects to S Video SDTV input of TV or VCR 10 IR Remote Input Connects to a remote control set top accessory cable 11 HDMI High Definition TV HDTV connector 12 eSATA External Serial ATA disk interface QIP7200 Only 13 Ethernet Network connection 14 USB 2 0 High Speed peripheral de...

Page 16: ...Video Network connects to the fiber to the premises FTTP passive optical network PON It uses MoCA technology to provide an integrated Ethernet IP and coaxial radio frequency RF network This network enables the delivery of services such as interactive video high speed data and IP telephony to residential and small business customers using existing RF coaxial cabling PON Overview A passive optical n...

Page 17: ...tion event firmware download and set top terminal management Performs real time encryption for broadcast programs and pre encryption for VoD content Uses the OOB RF downstream channel for all control and management functions Standard and high definition VoD services are delivered using constant bit rate MPEG 2 single program transport streams The MPEG 2 video is transported in User Datagram Protoc...

Page 18: ...optical network Broadband Home Router BHR with embedded MoCA Motorola QAM IP set tops containing embedded MoCA technology QIP7200 advanced digital set top supporting HDTV and digital video recording DVR QIP7100 advanced digital set top supporting HDTV QIP2500 core digital set top supporting standard definition TV You must connect the BHR to an RF coaxial splitter connecting to the coaxial cable wa...

Page 19: ...50 7 8 Figure 7 MoCA RF spectrum Each MoCA set top requires an IP address for configuration and management but do not require any other IP services To minimize network IP address requirements the MoCA uses the Link Local IP address space Link Local IP addressing enables MoCA set tops to operate on a private local area network LAN using a defined range of reserved IP addresses The MoCA set tops in ...

Page 20: ...a cost option One QIP7232 media hub is required QIP7100 media terminal QIP3100 media terminal QIP7232 media hub outlet A Figure 8 Multi room DVR network Viewers in the home can simultaneously Record up to two programs View one recorded program on the TV connected to the media hub View a recorded program on the TVs connected to up to two media terminals Any connected QIP7100 or QIP3100 can act as a...

Page 21: ...lation Whole Home IP Video Network Installation This section provides instructions to connect the Motorola Whole Home IP Video Network ONT Embedded MoCA RF Ethernet Ethernet Phone RF Splitter BHR Embedded MoCA QIP3100 media terminal QIP7232 media hub Standard TV HDTV RF IN RF IN RF IN Figure 10 MoCA Set Tops Note Always be sure to follow all of the Important Safety Considerations ...

Page 22: ...or S Video or a High Definition TV Component video HDMI DVI or IEEE 1394 Determine if the subscriber has other equipment to be connected to the terminal Home Theater or A V receiver VCR etc Verify that you have the necessary cables and other required items If the customer ordered multi room DVR have the customer specify one QIP7200 as the media hub Be sure you install the media hub before connecti...

Page 23: ...gnal levels and MAC Addresses Room Cable Outlet Signal Level Set Top MAC Address Set top Type Serial Number Router 2 dBmV 001225xxxxxx None Living room 6 dBmV 001225xxxxxx QIP7200 Den 8 dBmV 001225xxxxxx QIP7100 Master bedroom 16 dBmV 001225xxxxxx QIP2500 2 Use your TV signal tester at the coaxial outlet where you will connect any MoCA set top box and router Verify that the signal level of the hig...

Page 24: ...heck the manual supplied with the TV or the TV itself The QIP7000 series offers the following video outputs Table 5 QIP7000 series video outputs Connection Type TV Type Description Component YPbPr HDTV and SDTV The YPbPr outputs provide component video the most widely supported HD video connection HDMI or IEEE 1394 HDTV and SDTV HDMI and IEEE 1394 offer higher quality HD video than component video...

Page 25: ...er functions as an A V router When connecting to an audio receiver reference its installation instructions for directions on connecting to baseband and digital S PDIF audio ports Note The VCR and TV receive their A V signals from the currently selected input device on the audio receiver This is important when the subscriber has another A V device such as a DVD player a secondary VCR a CD player or...

Page 26: ...Coax Alliance MoCA technology CAUTION Be sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish Determine how to route the coaxial and Ethernet cables from the ONT into the home You may need to move an existing cable drop from its present location to where the ONT is mounted To connect to the Motorola ONT1000 1 Open its door 2 Connect the custom...

Page 27: ...chnology CAUTION Be sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish Determine how to route the coaxial and Ethernet cables from the ONT into the home You may need to move an existing cable drop from its present location to where the ONT is mounted To connect to the Motorola ONT1000M Open its door Connect the customer s premises coaxial ca...

Page 28: ... supply UPS NEG connects to the RTN output terminal on the external power supply UPS Signal RTN connects to the SIG RTN output terminal on the external power supply UPS ON BATT ONT1000M is operating off of the battery Connects to the ON BATT terminal on the UPS REPLACE BATT battery present but not operational Connects to the BATT MISSING terminal on the UPS LOW BATT battery low needs changing Conn...

Page 29: ... drops to the ONT The routing will depend on the layout of the home and customer preference Connecting the Home Router To connect the home router Connect the Ethernet cable you routed from the ONT to one of the Ethernet ports on the home router Be sure the router is powered on Enable Dynamic Host Configuration Protocol DHCP on the router Follow the instructions provided with the router Connecting ...

Page 30: ...OUT connector 2 Determine if you are connecting the audio to a home theater receiver or directly to the TV For an HDMI or IEEE 1394 video connection no additional audio connections to the TV are required For a DVI video connection additional audio connections to the TV are required If the receiver or TV has a digital audio S PDIF input use the digital audio OPTICAL S PDIF or COAXIAL S PDIF outputs...

Page 31: ...rter cable or adapter 2 If the TV has neither an HDMI nor a DVI input but has an IEEE 1394 input connect it to the QIP7000 series IEEE 1394 output If you use IEEE 1394 on screen graphics do not display 3 Otherwise use the component video Y Pb and Pr connectors L R audio connection or digital audio S PDIF connection is required for sound with component video Note Be sure to match up each signal to ...

Page 32: ...000 P2 Series Hybrid QAM IP HD Set top Terminal Installation Manual 24 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS Cabling to an HDTV for Audio Figure 15 Cabling to an HDTV for Audio ...

Page 33: ...S Cabling to a High Definition TV and an A V Receiver for Video Figure 16 Cabling to an HDTV and A V Receiver for Video Note If the A V receiver includes an HDMI input output the QIP7000 series HDMI output can be connected directly to the A V receiver Because HDMI provides both video and audio output no additional audio connections to the A V Receiver and TV are required ...

Page 34: ... be connected directly to the A V receiver Because HDMI provides both video and audio output no additional audio connections to the A V Receiver and TV are required Note If the receiver can check the baseband and digital audio S PDIF ports for appropriate channels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and...

Page 35: ...es Hybrid QAM IP HD Set top Terminal Installation Manual 27 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS Cabling to a Standard Definition TV Figure 18 Cabling to a Standard Definition stereo TV ...

Page 36: ...ng to a Standard Definition TV A V Receiver and VCR Figure 19 Cabling to a Standard Definition TV A V Receiver and VCR Note Because some entertainment equipment cannot simultaneously support composite video and S Video never simultaneously connect both video inputs Note This connection method does not support HDTV For information see Cabling to an HDTV for Video in this section ...

Page 37: ...eries rear panel provides the following data ports Port type Description USB 2 0 Can be used to daisy chain USB devices such as printers and storage devices or to interface with keyboards joysticks and other USB PC peripherals Ethernet 10 100 Mbps RJ 45 port eSATA Can be used to connect an external hard drive to increase DVR capacity QIP7200 only IEEE 1394 Can be used to connect an MPEG 2 compatib...

Page 38: ...e to its upper limit lowest level and to a comfortable level Press MUTE to turn the sound off Press MUTE again to restore the sound If the QIP7000 series does not operate properly refer to the Troubleshooting section Optimizing the High Definition Settings This subsection describes how to optimize SD and HD video settings and closed captioning based on subscriber preferences Before you optimize th...

Page 39: ... are used as follows 16 9 designates that a widescreen television is connected to the QIP set top 4 3 LETTERBOX designates that a standard screen television is connected to the QIP set top and that widescreen programs should be scaled to fit the screen with black bars above and below the picture 4 3 PAN SCAN designates that a standard screen television is connected to the QIP set top and that wide...

Page 40: ... setting Some televisions may only support certain video formats Please consult your television s user manual for more information on format compatibility If the HDMI YPbPr Output setting is 480i the 4 3 Override feature is disabled and is no longer selectable in the menu The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Closed Caption Turns closed capt...

Page 41: ...o their defaults select this option and press the key Graphics Overlaying the Video The QIP7000 series can generate graphics that overlay the video programming or fill the entire television screen Common examples include on screen menus such as the User Setting menu closed captions and IPG The QIP7000 series overlays these graphics whenever you open a menu enable closed captions or scroll through ...

Page 42: ...icators use a 1 to 100 scale unless otherwise noted All sample displays are illustrative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the QIP7000 series is installed with the Thin Client software and that it is connected to an AC outlet 2 Press power and immediately press select to enable diagnostic mode The Diagnostics main menu is displayed ...

Page 43: ...Installation Manual 35 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS d01 General Status This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed ...

Page 44: ...brid QAM IP HD Set top Terminal Installation Manual 36 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS Environment code indicator Error code indicator Figure 22 Example General Status display no error ...

Page 45: ...elf test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A QIP operations connect or disconnect message determines whether the QIP7000 series is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal...

Page 46: ...ng incorporation in a Motorola CMS d02 Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel The displays are updated each time this diagnostic is viewed ON when IPPV is enabled Number of unsent purchases Purchase indicator Figure 23 Front panel display for Purchase Status diagnostic ...

Page 47: ...is enabled the IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of the last prepare for poll request command that was sent by the controller Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses Prep ACK Last Prepare for Poll Acknowl...

Page 48: ...incorporation in a Motorola CMS d03 Out Of Band OOB Status This diagnostic indicates the out of band control channel status The information is updated every five seconds OOB diagnostic indicator Carrier lock indicator L locked U unlocked Data activity indicator EMM data activity indicator Figure 24 Front panel display for the OOB diagnostic ...

Page 49: ...ignal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC When carrier lock has been established displays an estimate of the AGC as a percentage with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid AGC value EMM Provider ID Displays the conditional access stream for the QIP7000 series in hexadecimal EMM PID Displ...

Page 50: ...on the Front Panel The OSD displays a new MAN FREQ line at the bottom of the screen which indicates the last known carrier frequency At this point if desired the frequency change mode can be exited by pressing the MENU key a second time 2 Use the UP DOWN channel or cursor keys to scroll through all 10 frequencies until the desired new OOB frequency is found The new frequency selections will appear...

Page 51: ...In Band Status This diagnostic displays the in band status for the last attempted tuned channel The information is updated every 5 seconds Figure 4 5 Front panel display for in band diagnostic IB diagnostic indicator Carrier lock indicator LA locked U unlocked Tuner 1 Data activity indicator Tuner 2 Data activity indicator Figure 25 Front panel display for in band diagnostic ...

Page 52: ...eing carried on the in band stream The indicators cover all packet processors regardless of the stream they are monitoring OSD Front Panel Description YES On In band data detected within last 5 seconds NO Off In band data not detected within last 5 seconds Frequency The in band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed ...

Page 53: ...Terminal Installation Manual 45 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS d05 Unit Address Security This diagnostic displays the unit address of the CableCARD if inserted Figure 26 Front panel display of a unit address ...

Page 54: ...OB multicast 16 addresses are assigned The stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address The user processor can ...

Page 55: ...y the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status in not bound for CableCARD reasons HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid HOST SIGN FAILED if status is not bound because of failure to verify...

Page 56: ...ng incorporation in a Motorola CMS d06 Current Channel Status This diagnostic displays a status of the last attempted tuned channel on the in band stream The channel type determines the status display This diagnostic displays a status of the last attempted tuned channel on the in band stream The channel type determines the status display ...

Page 57: ...ates the channel type OSD Front Panel Description DIGITAL d Digital bb Digital channels only The current epoch authorization reason is displayed in the hexadecimal format 0xbb on the OSD and front panel In Band Frequency Digital channels only The center RF carrier frequency for the digital service It can be from 54 to 860 MHz Authorized Indicates whether the QIP7000 series is authorized for the cu...

Page 58: ...CR YES locked NO not locked CCI The copy control information 00 copy free 01 no more copies 10 copy once 11 never copy N A the value is invalid or cannot be retrieved APS The Analog Protection System for example Macrovision 00 No Macrovision 11 Type 3 Macrovision N A the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag ...

Page 59: ...oration in a Motorola CMS d07 Upstream Status This diagnostic displays the Ethernet Return status The information is updated each time this diagnostic is displayed Frequency in MHz Power level indicator Power level in dB blank if modem not configured Frequency indicator Decimal point Alternating with Figure 28 Ethernet Return front panel display ...

Page 60: ...ue is invalid or cannot be retrieved Domain Name Resolved Displays YES if the set top has received a domain name otherwise NO N A of the value is invalid or cannot be retrieved IP Address Displays the IP address assigned to Ethernet return MAC Address1 For IPv4 a 32 bit IP address in dotted decimal format xxx xxx xxx xxx with each xxx from 0 to 255 Each 1 byte value is padded with zeros For exampl...

Page 61: ...ding incorporation in a Motorola CMS d08 Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non volatile code versions are installed on the QIP7000 series When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible ...

Page 62: ...Motorola CMS Indicator separating major and minor revision numbers Number of segments remaining for download to complete Figure reflects 17012 segments remaining Code module identifier bPC for the base platform CODE or SYS for the system object Alternating with OR Download status Download data received indicator Figure 29 Front panel display for code modules ...

Page 63: ... number as shown in Figure 4 9 On the front panel bPC represents Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and front panel display every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started ...

Page 64: ... d09 Memory Configuration This diagnostic displays the QIP7000 series memory configuration The information is updated when you display the diagnostic Note There is no front panel display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB ...

Page 65: ...olby Digital For Dolby Digital selection the following speaker selection is set 1 0 right front or left front 2 0 right front and left front 3 0 right front and left front and center 2 1 right front and left front and right rear or left rear 3 1 right front and left front and center and right rear or left rear 2 2 right front and left front and right rear and left rear 3 2 right front and left fro...

Page 66: ...esents a black screen Captions The captions mode displays captions present on the service Note The caption options are set via the User Setting Menu where the subscriber can enable closed captions and select options 1st Caption Row Caption Detected OSD Display 708 EIA 708 captions detected 608 EIA 608 captions detected 608 and 708 Both EIA 608 and EIA 708 captions detected None No Captions detecte...

Page 67: ...O639 2 language code Enhanced mode is indicated with Yes or No Rendered status is indicated with Yes or No Input Sources The input source list information on ADP Lock Audio Mode VP lock and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream Audio Mode indicate...

Page 68: ...al 60 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS d11 Interface Port Status The Interface Status diagnostic displays when running in Thin Client There is no front panel display The information on the OSD is updated when you display the diagnostic ...

Page 69: ...Diagnostics B QIP7000 P2 Series Hybrid QAM IP HD Set top Terminal Installation Manual 61 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS ...

Page 70: ...ting video over the HDMI port Not Active or Active HDCP Enabled Indicates whether the QIP7000 series is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080i 1920 pixels wide by 1080 pixels high interlaced 1280 x 720p 1280 pix...

Page 71: ... QIP set top and that widescreen programs should be cropped so that the picture fills the entire screen HDMI YPbPr Output Allows you to specify the video output format of the QIP set top for all content when the 4 3 override setting is Off or for all 480p 720p and 1080i content when the 4 3 override is used Options include 1080i 720p 480p and 480i By default the 1080i option is selected The option...

Page 72: ...ide feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Closed Caption Turns closed captions off or on The front panel display indicates the status of the closed captions Defaults to DISABLED Options are ENABLED or DISABLED Service Selection Sets the service used for closed captions Analog CC1 CC2 CC3 CC4 T1 T2 T3 or T4 The default is CC1 Digital PRIMARY LANGUAGE SECONDAR...

Page 73: ...s Hybrid QAM IP HD Set top Terminal Installation Manual 65 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS d13 DVR Hard Drive Status This two page diagnostic displays the DVR and hard drive status ...

Page 74: ...t the factory Device ID A text string of up to 20 characters that identifies the disk drive N A is displayed if the value is invalid or cannot be retrieved Type The drive type IDE 1394 USB or Unknown Total Size The drive size in decimal GB 1 decimal GB 1x109 bytes For example 120 decimal GB 120x109 bytes System GPFS DVR Content and DVR Index The space used and allocated in MB for each of the inter...

Page 75: ...lays information about application servers The Application Specific Information fields are Field Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server s IP address in dotted decimal format xxx xxx xxx xxx each xxx is from 0 to 255 It is blank if the value is invali...

Page 76: ...teractive status front panel display The Interactive Status fields are Field Description IP Address The IP address in dotted decimal format xxx xxx xxx xxx assigned by the NC 1500 to the QIP7000 series 0 0 0 0 is displayed if the IP address is not configured or unknown Downstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the QIP7000 series 0000 is displayed if the...

Page 77: ...onfiguration or the contention channel list messages r RUNNING Interactive state is running sending idle messages and waiting for any prepare for poll or MAC messages S RUN_STOPPED The interactive run state has stopped and the QIP7000 series is waiting for status or a transmission control message 00 INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every ti...

Page 78: ...he default is 1150 MHz Table Displays data from each detected MoCA set top Indicates the set top on which you are viewing the diagnostic N Indicates the MoCA network coordinator M Indicates the master set top The columns are MoCA Node Set top Node Displays the MoCA node ID which can be 0 to 8 Dev ETerm indicates a media terminal EHub indicates a media hub Ses The Number actually shown on the scree...

Page 79: ...ample above the speed between any STB and the router is important for troubleshooting and VOD problems Note Additionally the speed between any terminal and the HUB is important for troubleshooting MRDVR problems The Connected Home Link Status fields are Field Description Collecting Data Displays the data collection status In Progress or Complete To Node column heading The column shows the data rat...

Page 80: ...Manual 72 574702 001 a This document is uncontrolled pending incorporation in a Motorola CMS d17 Key Pad LED Test This diagnostic verifies the functionality of the front panel indicators and the front panel keypad Each highlighted character corresponds with a front panel key press ...

Page 81: ... in the remote control may be depleted The remote control does not work Verify that the remote control is in STB mode Verify that there are no obstructions between the remote control and the QIP set top Aim the remote control directly at the QIP set top front panel not the TV or VCR The angle between the remote control and the QIP set top may be too large Stand in front of the QIP set top and not ...

Page 82: ...y every output format 1080i 720p 480p or 480i available on the QIP set top To select a different format 1 Ensure that your QIP set top is plugged into a power outlet and is turned off 2 Ensure the TV is turned on and tuned to the appropriate channel for the set top 3 Press the MENU key on the front panel Your settings are displayed on the QIP set top front panel display 4 Use the and keys on the f...

Page 83: ...the TV set 4 3 OVERRIDE to 480i or 480p This may occur on a 16 9 TV if the active video for an SD broadcast is in letterbox format To confirm wait for a commercial or look for a graphic such as a network logo If the commercial fills the screen from top to bottom or the graphic appears below the active video the program is being letterboxed by the broadcaster You can minimize this by activating the...

Page 84: ...twork are labeled with the MoCA Node ID 2 In the Link Status table asterisks are displayed when there is no link i e the To Node From Node If all displayed Data Rates in the Link Status table are above the required threshold and the Bw indicator does not appear the network links to the BHR are normal If any displayed Data Rate is below the required threshold the network may not meet the throughput...

Page 85: ...ck towards the ONT 2 Disconnect the existing RF cable from the amplifier 3 Move the existing amplifier to a position near the point of entry As shown in the figure below connect each existing coaxial cable to the diplexer Connect a new coaxial cable between the high pass ports on the diplexers Connect the existing amplifier between the low pass ports on the diplexers Existing Line Amp to Root Node...

Page 86: ...m Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 574702 001 a 09 2009 ...

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