Motorola P7382i, Service Manual

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of 50 European Customer Services vi
P7382i / P7389i
1.2 Motorola Service Policy for P7382i / P7389i in warranty
1.2.1 Warranty:
Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage
misuse, retailers extended warranties will not be supported under warranty. Non warranty repairs will
be available at agreed fixed repair prices.
Proof of purchase will be required to validate warranty claims.
1.2.2 Out of Box Failure Policy
The standard OOB failure criteria will apply. Customer units that fail very early on, after date of sale,
are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria.
Manufacturing to bear the costs of early life failure.
1.2.3 Product Support
Customers original units will be repaired but not refurbished as standard. Appointed Motorola Service
Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited
PCB component). The Motorola HTC centres will perform level 4 (full component) repairs.
1.2.4 Customer Support:
This will be available through dedicated Call Centres and In Country Help Desks.
Product Service training should be arranged through the local Motorola Support Centre.
1.2.5 Replacement Parts Ordering
Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts
from Hub’s and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution
Centre.