Motorola P7382i Service Manual Download

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of 50

European Customer Services

P7382i / P7389i

SMSCB

Short Message Service Call Broadcast

SND

SeND

Signaling Point

SRES

Signed RESponse (authentication)

Supplementary Service

System Simulator

STP

Signaling Transfer Point

SYSGEN

SYStem GENeration

Terminal Adapter

Timing Advance

TCAP

Transaction Capabilities Application Part

TCH

Traffic Channel

TCH/F

A full rate TCH

TCH/FS

A full rate speech TCH

TCH/HS

A half rate speech TCH

TCP

Transmission Control Protocol

TDMA

Time Division Multiple Access

Terminal Equipment

TMN

Telecommunications Management Network

TMSI

Temporary Mobile Subscriber Identity

Timeslot Number

TRX

Transceivers

TTY

TeleTYpe (refers to any terminal)

Time Slot

TUP

Telephone Users Part

Unnumbered Information frame

Air Interface

USSD

Unstructured Supplementary Services Data

VAD

Voice Activity Detection

VLR

Visited Location Register

VLSI

Very Large Scale Integration (IC)

VPLMN

Visited PLMN

Transcoder

XCDR

Transcoder **

3PTY

Three party service

Summary of Contents for P7382i

Page 1: ...h Level III Service Manual P7382i 1900 MHz GSM P7389i 900 1800 1900 Tri Band MHz GSM P7382i P7389i ...

Page 2: ...5 SECTION 3 FEATURE LIST 3 1 List of Features available 7 3 2 Menu 7 3 3 Phone Book 7 3 4 Call Related Features 8 3 5 Messages 9 3 6 Phone Set Up 10 3 7 Network selection 11 3 8 Call Meters 11 3 9 Accessory set up 12 SECTION 4 DISASSEMBLY PARTS 4 1 Dissasembly Introduction 14 4 2 Recommended Tools 14 4 3 Disassembly Procedure 14 4 4 Assembly procedure 14 4 5 Exploded Parts diagram 19 4 6 Replaceme...

Page 3: ...rs 27 6 3 Basic modular troubleshooting 27 6 4 Software Upgrade 30 6 5 Flexing 30 6 6 Testing on HP 8922 31 6 7 Testing IrDA Port 31 6 8 Testing on Go NoGo Tester 32 SECTION 7 ACCESSORIES 7 1 Accessory Statement 34 7 2 Mid Rate Charger Information 34 7 3 Accessory Listing 35 SECTION 8 GLOSSARY OF TERMS 8 1 List of Abbreviations 37 ...

Page 4: ...of 50 European Customer Services iv P7382i P7389i SECTION 1 GENERAL ...

Page 5: ...ir centres Computer Software Copyrights The Motorola products described in this instruction manual may include copyrighted Motorola computer programs stored in semi conductor memories or other media Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs including the exclusive right to copy or reproduce in any form the copyrig...

Page 6: ...to guard against epidemic criteria Manufacturing to bear the costs of early life failure 1 2 3 Product Support Customers original units will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola HTC centres will perform level 4 full component repairs 1 2 ...

Page 7: ...rly grounded according to installation instructions for safe operation Users are advised to turn off their equipment when at a refueling point Safety is every driver s responsibility Cellular telephones should only be used in situations in which the driver considers it safe to do so 1 3 3 General DO NOT allow children to play with any radio equipment containing a transmitter DO NOT operate this eq...

Page 8: ...of 50 European Customer Services 1 P7382i P7389i SECTION 2 P7382i P7389i DESCRIPTION ...

Page 9: ...ating Voltage 2 85V Radio Shut Down voltage To 4 2V Max Transmit Current Typically 250 ma avg 1 0A peak Stand by Current Typically 7 0 ma DRX2 Dimensions 130mm x 46mm x 24 5mm Size Volume 105cc with Batt Weight 106g with Batt Temperature Range 10C to 55C Transmitter Function Specification RF Power Output 33 dBm 2dB GSM 30 dBm 2 dB DCS Output Impedance 50 ohms nominal Spurious Emissions 36 dBm from...

Page 10: ... devices such as pagers and other mobile phones Perfect alignment of the beam is not required due to the spread of the beam IP SMS allows SMS messages to be constucted on a PC then downloaded to the P7382i P7389i to be transmtted IP Phonebook allows very easy and extremely flexible download upload of phonebook information enabling select phonebooks available to each user which can be quickly chang...

Page 11: ...bination of keys whilst in idle mode ie not in a call can access certain network functions such as helplines etc WAP 1 1 Compliancy Wireless Application Protocol WAP 1 1 Wireless Application Protocol In the WAP environment this is how the access is made 1 The request for information is made in WML Wireless Markup Language derived from HTML 2 Request is passed to WAP Gateway which retrieves the inf...

Page 12: ...ctionality must be subscribed to with network Caller can restrict this On call arrival phone Number is compared to phonebook if match is found but name is not allocated then callers name will be stored However if there is any text against that number it will not be overwritten Display Animation Aimed at physically showing the customer is executing commands Existing animations are for Power up and ...

Page 13: ...7389i Fig 2 1 Mechanical pictorial Overview Antenna Screw Locations Batt Contacts Sim Card access Belt Clip Attachment Keypad Lens Speaker Ports Volume Keys IrDA Port Headset Adapter Quick access key Voice annotation key Charger Accessory socket ...

Page 14: ...me hours With Battery type 105 115 106 120 150 210 75 125 600mAh Li Ion 115 138 126 138 240 330 130 200 1000mAh Li 105 115 95 105 60 90 70 90 290mAh Li Polymer 115 138 136 145 150 240 100 200 600mAh NM AAA 130 155 155 165 480 660 260 410 2200mAh Li 14 1 Charger Socket Pin Layout 1 GND 2 SW_RF 3 GND 4 BATT_FDBK 5 MAN_TEST_AD 6 RS232_TX 7 RS232_RX 8 CHG_EN 9 ON_2 10 GND 11 DSC_IN 12 DOWNLINK 13 DSC_...

Page 15: ...of 50 European Customer Services 8 P7382i P7389i SECTION 3 FEATURE LIST ...

Page 16: ...3 To Phone Memory 4 To Phone and Sim Memory Last 10 Calls 1 Last Calls made PHONE BOOK Accessory Setup Only Available with Headset or Car Kit connected 1st Generation Menu 2nd Generation Menu 3rd Generation Menu 4th Generation Menu Th Generation Menu 6th Generation Menu Phone Book Voice Dialing My phone number s Fixed dialing View fixed dial list Setup fixed Dialing Enter Pin2 1 On 2 Off 3 Edit En...

Page 17: ...oing calls 1 Int l Calls 2 Int l Calls Except home 3 All Calls 4 Off Bar Incoming Calls 1 When Roaming 2 All Calls 3 Off Change Bar password Cancel all barring Divert Voice calls Divert all Voice calls 1 On 2 Off 1 On 2 Off 1 On 2 Off Divert Fax Calls 1 On 2 Off Divert Data Calls Cancel all diverting Divert when unavailable Key Answer Only Flip Only 1 On 2 Off Detailed Diverting If Busy If not rea...

Page 18: ...e Delete message 1 Send message 2 Store message Cell broadcast 1 On 2 Off Message Settings 1 Voicemail Number 2 Service Centre 3 Expiry Period 4 Outgoing message type Reply to message Delete all messages Message Editor Edit Message Send message Store Message Enter Number Stored to Outgoing Voice notes Play Voice Notes Show Time Available Erase all Voice Notes Go To Next On Off Channel List Languag...

Page 19: ...ff Language Selection English Automatic Change SIM PIN2 Code Select phone line Ring or Vibrate 1 Ring Only 2 Vibrate Only 3 Vibrate then Ring 4 No Ring or Vibrate Battery saving mode Select Keypad tones Phone Status 1 On 2 Off 1 Normal Tones 2 Single Tones 3 No Tones 1 Status review 2 Master reset 3 Master Clear Quick Access set up 1 Assign key to feature 2 Add or Edit Voice Tag 3 Delete Voice Tag...

Page 20: ...ion 2 Delete Selection Find New Networks CALL METERS Show Call charges 1 Show last call 2 Total for all calls 3 Credit remaining Show call timers 1 Show last call 2 Total for all calls 3 Reset all timers Set audible Call Timers Single Alert Timer Repetitive Timer 1 On 2 Off 1 On 2 Off Set in call Display 1 Show time per call 2 Show Charge per call 3 Show total Call charges 4 No in call display Cal...

Page 21: ...89i ACCESSORY SETUP NB THIS MENU IS ONLY AVAILABLE WITH EITHER HEADSET PLUGGED IN OR WHEN INSTALLED IN A CAR KIT Mute Car Radio Automatic Answer Automatic Handsfree Safety Timer Auxillary alert 1 ON 2 Off 1 On 2 Off 1 On 2 Off 1 On 2 Off 1 On 2 Off ...

Page 22: ...of 50 European Customer Services 15 P7382i P7389i SECTION 4 DISASSEMBLY PARTS ...

Page 23: ...isassembly of the P7382i P7389i Anti static Mat Kit 0180386A82 includes Antistatic mat 66 80387A95 Ground Cord 66 80334B36 Wrist Band 42 80385A59 Plastic Bladed Tool SLN7223A T5 Torx Driver 4 3 Disassembly Procedure The following set of diagrams will demonstrate the correct sequence and action required to disassemble the P7382i P7389i The use of the exploded diagram on pages 19 20 may be of some a...

Page 24: ...P7382i P7389i 3 Press down and push SIM cover to the left then remove SIM card 4 Remove Escutcheon from rear of unit 1 Remove battery door by pressing down on clip and sliding back 2 Remove battery by pushing and lifting at the same time ...

Page 25: ...r Services 18 P7382i P7389i 7 Remove the rear from the front housing 8 Levering from the side opposite the headset socket carefully prize PCB from Front Housing 5 Unscrew antenna Anti Clockwise 6 Unscrew all of the 6 screws ...

Page 26: ...vices 19 P7382i P7389i 13 Remove keypad from front housing 14 Remove flexible strip by holding the front housing facing downwards and pulling strip up 9 Remove Alert speaker from rear housing 10 Remove vibrator from rear housing ...

Page 27: ... European Customer Services 20 P7382i P7389i 15 Carefully press down on Service Indicator if it gets damaged scratched during this process replace 16 Unclip the 4 retaining catches remove the display module ...

Page 28: ...of 50 European Customer Services 21 P7382i P7389i 4 5 Exploded Parts Diagram SUG1175A Black 4 9 12 13 6 8 X6 2 3 7 11 15 1 5 10 14 16 17 ...

Page 29: ...res Transceiver S8505A 2 Front Hsng Assy 0103723S01 3 Volume buttons 3803750S03 4 Lens 6103756S01 5 Rear Housing 0103722S01 6 Vibrator 0185728J01 7 Light Pipe 0185956H01 8 Screw 0309315B07 9 Keypad 3885994H01 10 K Pad Domes 4085804H01 11 Alert Spkr 5009005J07 12 Speaker 5009076E20 13 Mic Grommet 5085600J01 14 Display Module 0185756G01 15 Battery RTC 6003710K08 16 Batt Door cover SHN7094A 17 Antenn...

Page 30: ...of 50 European Customer Services 23 P7382i P7389i SECTION 5 SIM CARDS AND SECURITY ...

Page 31: ... as phone numbers etc All information required by the network provider to provide use to the network 5 3 Personality Transfer 5 3 1 Introduction Personality Transfers are required when a phone is Express Exchanged or when the main board is replaced The reason for personality transfers are to reproduce the customer s original personalized details such as menu and stored memory such as phone books e...

Page 32: ...t step 2 to transfer data on to Clone card 5 3 3 Master SIM Card Creation 1 Insert transfer card into a unit with the desired setup Pwr on and wait till unit displays Clone 2 Enter 024 to copy unit personality onto card Please wait will be displayed 3 Master Transfer card is created 5 3 4 Master Transfer 1 Insert Master Transfer Card explained above into replacement unit Pwr on and wait till unit ...

Page 33: ... of Modem 36 Initiate acoustic loopback 37 Stop test 38 Activate Mini SIM 39 Deactivate Mini SIM 43x Change audio path 47x Set audio volume 51 Enable sidetone 52 Disable sidetone 57 Initialize non volatile memory 58 Display security code 58xxxxxx Modify security code 59 Display lock code 59xxx Modify lock code 60 Display IMEI 99 Display all display pixels 15XX 36XX 90 Vibrator 0 or Omitted Full Ra...

Page 34: ...es a description of the make up of this number Figure 5 3 IMEI label breakdown Some other label number configurations that will be present will be XCVR NUMBER Identifies type of product i e P7382i P7389i Usually SWF number PACKAGE NUMBER Determines type of equipment mode in which it was shipped and language with which it was shipped Due to the shortage of space on the label the IMEI and MSN barcod...

Page 35: ...of 50 European Customer Services 28 P7382i P7389i SECTION 6 REPAIR AND TEST PROCEDURES ...

Page 36: ...is no replacement PCB available Also a personality transfer would be necessary 6 2 Mechanical repairs Assembly replacement level troubleshooting and repair of the P7382i P7389i is limited to isolation and replacement of the main mechanical parts only See Exploded parts diagram and associated parts list p19 p20 6 3 Basic Modular Troubleshooting The troubleshooting information in Table 2 shows some ...

Page 37: ...ransfer Verify that the fault has been cleared If the fault has not been cleared then proceed to d d Display circuit failure Disassemble unit and remove LCD module and insert known good module Insert Battery and depress PWR button Ensure unit stays on if OK reassemble unit in new housing assembly 2 Personal telephone exhibits poor reception and or erratic operation such as calls frequently droppin...

Page 38: ... Remove speaker from front housing and insert known good speaker Place a call and verify improvement in earpiece audio If better reassemble the phone with the good speaker If it was no better then proceed to c c Antenna assembly is defective Attempt a re phasing of the unit and recheck the symptom If symptom is the same but unit re phases correctly check to make sure the antenna connector is corre...

Page 39: ...ket If still at fault proceed to b b Faulty Jack Socket Defective PCB Replace Logic RF Board Assembly refer to symptom 1c Verify that the fault has been cleared and re assemble the unit with the new PCB 11 No IrDA Connection a Alignment of handset IrDA device Ensure unit is no more than 25cm away from the IrDA device that will be talked to also ensure as good as alignment as possible If still no c...

Page 40: ...set and IrDA port should be less than 30cm and although accurate alignment is not neccesary the two should be lined up as well as possible Note Software is required for both the P7382i P7389i IrDA link and also the host IrDA port A CD Rom will be shipped with the unit to enable data transfer the drivers for the host IrDA device should be supplied with the device For testing all we are looking for ...

Page 41: ...ester must be set up as per GSM specifications The test incorporates the basic live call during which many of the RF parameters are checked This test can be ran in Autotest mode where the radio is classified at the end of the test as a Pass or Fail This can be used to indicate whether or not a unit is performing to spec through the Butt Plug only ...

Page 42: ...of 50 European Customer Services 35 P7382i P7389i SECTION 7 ACCESSORIES ...

Page 43: ...sh alternative to the plastic belt clip Cigarette Lighter Adapter Same as StarTAC SYN4241 Professional Install Digital Hands free Car Kit Includes new mini hang up cup Easy one handed insertion Data cable with level translators Allows full data and fax functionality without PC Card Range of Batteries 600 mAh LiIon 1100 mAh LiIon Additional battery options available in the future 7 2 Mid rate Charg...

Page 44: ...patible w V3688 Doors SHN7094 Door Slim Blk Core P7389 At Launch Li Poly LSQ6 SHN7239 Door Slim Galaxy Grey Core P7389 At Launch Li Poly LSQ6 SHN7240 Door Slim Sea Blue Core P7389 At Launch Li Poly LSQ6 SHN7905 Door Large Blk Core P7389 At Launch LSQ8 AAA Std SHN7241 Door Large Galaxy Grey Core P7389 At Launch LSQ8 AAA Std SHN7242 Door Large Sea Blue Core P7389 At Launch LSQ8 AAA Std HeadSet SYN69...

Page 45: ...of 50 European Customer Services 38 P7382i P7389i SECTION 8 GLOSSARY OF TERMS ...

Page 46: ...se Transceiver Station BTS Color Code BCCH Broadcast Control Channel BCD Binary Coded Decimal BGA Ball Grid Array BCU BTS Control Unit Bm Full rate traffic channel BN Bit Number BS Base Station BSC Base Station Controller BSIC Base Transceiver Station Identity Code BSS Base Station System BSSAP BSS Application Part DTAP and BSSMAP BSSC Base Station System Control Cabinet BSSMAP Base Station System...

Page 47: ...r Ec No Ratio of energy per modulating bit to the noise spectral density EGSM Extended Group special Mobile EFR Enhanced Full Rate EIR Equipment Identity Register EIRP Effective Isotropic Radiated Power EMC Electromagnetic Compatibility EMX Electronic Mobile Exchange ETSI European Telecommunications Standards Institute FACCH Fast Associated Control channel FACCH F Full rate Fast Associated Control...

Page 48: ...rocedure DM mobile D channel Lm Traffic channel with capacity lower than Bm LPC Linear Predictive Code LR Location Register MA Mobile Allocation MAH Mobile Access Hunting MAI Mobile Allocation Index MAIO Mobile Allocation Index Offset MAP Mobile Application Part MCC Mobile Country Code MCI Malicious Call Identification MD Mediation Device ME Mobile Equipment MF Multi Frequency tone signaling type ...

Page 49: ...Switched Telephone PTO Public Telecommunications Operator QOS Quality of Service RAB Random Access Burst RACH Random Access Channel RBDS Remote BSS Diagnostic Subsystem RBU Remote Base Station Unit PCN RCU Radio Channel Unit REC Recommendation REL Release RELP LTP Regular Pulse Excitation Long Term Prediction REQ Request RFCH Radio Frequency Channel RFN Reduced TDMA Frame Number RLP Radio Link Pro...

Page 50: ...l rate speech TCH TCH HS A half rate speech TCH TCP Transmission Control Protocol TDMA Time Division Multiple Access TE Terminal Equipment TMN Telecommunications Management Network TMSI Temporary Mobile Subscriber Identity TN Timeslot Number TRX Transceivers TTY TeleTYpe refers to any terminal TS Time Slot TUP Telephone Users Part UI Unnumbered Information frame Um Air Interface USSD Unstructured ...

Page 51: ...P7382i P7389i RF SCHEMATICS ...

Page 52: ...P7382i P7389i AL SCHEMATICS ...

Page 53: ...F 2 775V for WhiteCap logic outputs RAM FLASH EEPROM 1 8V for WhiteCap VSIM REG VSIM1 V1 5 0V for DSC Bus Negative Voltage Regulator Internal GCap use only VSIM1 LS_V1 3 0 or 5 0V for SIM Card Circuit PA_DRV RESET 2 775V for Magic K6 E18 B10 J5 C6 B5 G9 A6 A10 C10 F7 C7 SENSE BATT EXT_B 14 1 3 10 5 RS232_TX RS232_RX 6 7 DSC_EN 13 12 11 UPLINK DOWNLINK GND GND GND MAGIC_13MHz GCLK CLK RESET SIM_I O...

Page 54: ...FILTER from WhiteCap to WhiteCap from WhiteCap 925 960MHz EGSM 880 915Mhz DCS 1710 1785MHz 1805 1990MHz FILTERED_ 5V DCS_SEL 13MHz VCO CR248 PHASE DET 13MHz Divider 200KHz Pin2 FL2400 5 1 3 5 U400 1930 1990MHz RVCO_DCS RVCO_PCS 6 4 RX275_GSM STEP ATT DEMODULATION SPI RX F7 G9 G8 RXI RXQ J6 MUX G6 PA CONTROL A9 D9 PLL SWITCH H7 C8 C1 SUPER FILTER J1 B3 Divider C4 GSM_SEL PCS_SEL Q100 1 3 4 RF_V2 2 ...

Page 55: ...P7382i P7389i BOARD LAYOUT PAGE 1 2 ...

Page 56: ...P7382i P7389i BOARD LAYOUT PAGE 2 2 ...

Page 57: ...ENNA SIGNAL FILTERED GSM RX ANTENNA SIGNAL UNFILTERED IF 400MHz AMPLIFIED IF 400MHz RX SPEAKER LINE RX SPEAKER LINE TX MIC LINE TX VCO SIGNAL FILTERED PA OUTPUT SIGNAL PA DETECT LINE PA TUNING VOLTAGE PA TUNING VOLTAGE RX LOCAL OSC TUNING VOLTAGE RX LOCAL OSC 800MHz A B C D E F G H I J K L J600 EXT CONN 1 NC 2 SW_RF 3 GND 4 BATT_FDBK 5 MAN_TEST_AD 6 RS232_TX 7 RS232_RX 8 RX_CHRG_EN 9 ON_2 10 GND 1...

Page 58: ...P7382i P7389i CONNECTOR SCHEMATICS ...

Page 59: ......

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