Motorola moto g7 SUPRA User Manual Download Page 59

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Troubleshoot your phone

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You can find the IMEI number by typing *#06# on your phone’s dialpad. Or swipe up

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Summary of Contents for moto g7 SUPRA

Page 1: ...User Guide User Guide ...

Page 2: ...ide of Cricket Please review the terms and conditions and the associated privacy policy for each location based service to learn how location information will be used and protected In addition your Cricket phone may be used to access the internet and to download and or purchase goods applications and services from Cricket or elsewhere from third parties Cricket provides tools for you to control ac...

Page 3: ... Play Contacts Maps Drive Music movies TV YouTube Clock Connect share sync Connect with Wi Fi Connect with Bluetooth wireless Share files with your computer Share your data connection Print Sync to the cloud Use a memory card Airplane mode Mobile network Protect your phone Screen lock Screen pinning Backup restore Encrypt your phone Your privacy App safety Data usage Troubleshoot your phone Restar...

Page 4: ...questions get answers Speak Share your Internet connection Wi Fi hotspot Tip View all of these topics on your phone swipe up from the home screen and tap Settings Help For FAQs and other phone support visit www motorola com support This product meets the applicable national or international RF exposure guidance SAR guideline when used normally against your head or when worn or carried at a distanc...

Page 5: ...set jack On screen top left is front camera top middle is speaker Navigation icons are along the bottom Note Certain apps and features may not be available in all countries Google Google Play Store Play Store e Gmail Gmail Moto Moto Contacts Contacts 73 73 73 11 35 3 APR 3 R TUE Volume Buttons Back Camera Headset Jack Front Camera Speaker Microphone USB C Charger Power Button SIM microSD Card Slot...

Page 6: ...en to sleep by pressing the Power button Wake up Press the Power button again Reboot To reboot your phone press and hold the Power button then tap Restart Tip To add security to your phone see Protect your phone Volume buttons Your volume buttons can help Ringer volume Press the buttons when your phone is ringing to silence it Earpiece volume Press the buttons during a call Music video volume Pres...

Page 7: ...an also add a microSD card which is optional and sold separately Put in the cards Caution Make sure you use the correct size SIM card and don t cut the SIM card 1 Insert the SIM tool into the tray hole to pop out the tray 2 Insert the nano SIM first with the gold contacts facing down 3 Insert the microSD card optional sold separately Nano SIM S I M ...

Page 8: ...s and hold Power until the screen lights up Follow the screen prompts to get started Sign in If you use Gmail you already have a Google account if not you can create an account during setup Signing into your Google account lets you access sync and backup your stuff You can see your Google apps contacts calendar photos and more ...

Page 9: ...inch or double tap Zoom in and out on websites photos and maps Twist Twist a map with two fingers to rotate it and pull two fingers down to tilt it Back Tap Back to go to the previous screen Home Tap Home to return to the home screen Recents Tap Recents to see your recent apps or browser tabs and tap an app to reopen it Double tap to quickly switch between your recent apps To remove an app from th...

Page 10: ...ecessary background processes are shut down to optimize battery life To see what s using up battery power swipe up Settings Battery USAGE DETAILS To help improve battery life swipe up Settings Battery Battery saver and turn it on Tip To quickly open Settings swipe down on the status bar and tap Battery Tips To save even more battery life between charges you could reduce Widgets that stream informa...

Page 11: ...tly so your screen may look a little different Tips Open app list Swipe up to see all your apps Return home To return to the home screen from any location tap Home Google Google Play Store Play Store e Gmail Gmail Moto Moto Contacts Contacts 73 ª 73 73 11 35 3 APR 3 R TUE 11 35 Swipe up to see all your apps Search by typing or say OK Google Swipe down for notifications and settings ...

Page 12: ...s have their own help that s specific to their features Just click the menu inside the app for details Search On the home screen tap the Google Search box for a text search or tap to search by voice When you type suggestions appear below the search field To search for a suggestion tap it To search for text in the search field tap on the keyboard Tip To close the keyboard tap Note For more on voice...

Page 13: ...eless emergency alerts Tip Emergency alerts have a special sound and vibration that is two seconds long followed by one second then another one second To choose which types of alerts you receive swipe up Settings Apps notifications Advanced Wireless emergency alerts The U S and local governments send these alerts through your service provider So you will always receive alerts for the area where yo...

Page 14: ...Airplane mode Battery charging full Volume Press the side volume buttons up or down to select a ringer volume and see other controls Do not disturb To turn off some or all sounds swipe the status bar down with two fingers and touch and hold Do not disturb Select one of these options Sound vibration Select whether to hear alarms media or touch sounds Show all volume controls Mute the ringer or set ...

Page 15: ...screen up to unlock it Screen off and on Press the Power button to turn the screen off and on Screen lock To unlock the screen touch and drag up To apply security to the lock screen recommended see Screen lock Notifications Double tap a notification in the lock screen to open it Tip To prevent notifications from appearing in the lock screen swipe up Settings Apps notifications Notifications On loc...

Page 16: ...or lock screen down Swipe down again for more settings Tap an icon to toggle it on or off Press and hold an icon to see more options For even more settings tap Tap to rearrange your settings and add or remove settings Quick Settings screen that shows options such as Wi Fi Bluetooth Airplane mode Location and more Customizable Your network Flashlight Battery Saver Mobile data SIM card Airplane mode...

Page 17: ...y not be available in all languages Meet your Google Assistant Ask it questions Tell it to do things It s your own personal Google always ready to help To turn on the Google Assistant touch and hold Home from any screen then speak or type a command You can also say Ok Google to open the Google Assistant Tip Or swipe up Settings Google Search Assistant Voice Settings Assistant Phone Google Assistan...

Page 18: ...contact choose an app or type a name or number to find a contact Google Direct Share screen Tap a contact to share an item Swipe up to get more options Abe Allie Anna Medina Kevin Astrid Fanning TO Type a name phone number or email K Michael M Nathan More N Create link Shared album Gmail Messages Swipe up for more share options Tap a contact to share information ...

Page 19: ...o it Tap the to close it Tap Home to put the video in a small window Drag video around your screen Note Not all apps support this feature Picture in Picture mode Tap the video to open it on your screen 29 January 29 Fri 10 AM 5 PM 4 PM 3 PM 2 PM 1 PM 12 PM 11 AM Weekly Project Meeting Start hangout with Alexis https plua Google com hangouts Pick up snacks for the party Tap the video twice to retur...

Page 20: ...ome screen then tap Wallpapers Add a home screen page Drag an app to the right side of the home screen until a new page appears You can add multiple pages Adjust display settings Adjust brightness font size and screen saver Swipe up Settings Display Google Google Play Store Play Store e Gmail Gmail Moto Moto Contacts Contacts 73 ª 73 73 11 35 3 APR 3 R TUE 11 35 Tap a shortcut to open Touch and ho...

Page 21: ...e apps to the folder To name the folder tap it and enter a name below the apps See app options Touch and hold an app If the app has quick options shortcuts you ll see a list Add widgets Touch and hold an empty spot on the home screen tap Widgets touch and hold a widget then drag it to your home screen Resize widgets You can resize some widgets touch and hold a widget until you feel a vibration the...

Page 22: ... Night Light Add vibrate for calls To make your phone vibrate swipe up Settings Sound and tap Also vibrate for calls To silence incoming calls see Do not disturb Set a ringtone for a contact Swipe up Contacts tap the contact then tap Menu Set ringtone Change language Swipe up Settings System Languages input Languages Adjust font size Swipe up Settings Display Advanced Font size Discover Moto See M...

Page 23: ... dialpad tap Enter a number then tap to call it Voice dial To voice dial tap on the home screen or say Ok Google then say Call name Voicemail appears in the status bar when you have new voicemail To hear it swipe down and tap the notification Make a contact widget Touch and hold an empty spot on the home screen tap Widgets then touch and hold the Direct dial widget Drag it to your home screen then...

Page 24: ...he call and send it to voicemail When the phone is unlocked tap DECLINE Tip You can also press the Power button to ignore the call or press a volume button to silence the ringer Respond with a text When your phone is locked swipe up and select a message to respond Note When you hold your phone to your ear the touchscreen goes dark to avoid accidental touches When you move the phone away from your ...

Page 25: ...ive or tap Add call to dial a second call The first call is placed on hold Tap Merge to join the calls together End a call Tap Favorites See all your favorite contacts together Find it Phone To add favorites tap scroll or search to find the contact then tap the picture or letter if no picture and tap Recent calls View your calls with newest first and then call text or store them Find it Phone To r...

Page 26: ...unlock it then tap Emergency 2 Enter the emergency number 3 Tap to call the emergency number Note Your phone can use location based services GPS and AGPS to help emergency services find you For more information swipe up Settings Security location Location Advanced Location services Messages Stay in touch with messages and pictures For tips on using the keyboard see Use the keyboard Find it Message...

Page 27: ...ture and then tap to save it To see the picture swipe up Photos Voice entry Tap a text box then tap on the keyboard Tip If you don t see on the keyboard swipe up Settings System Languages input Virtual keyboard Google voice typing to activate voice entry Turn off notifications Stuck in a busy conversation You can turn off notifications Tap the thread then tap Menu People options Notifications Mess...

Page 28: ...ng word suggestions appear above the keyboard Tap one to select it Voice entry Tap on the touchscreen keyboard then say what you want to type Close the keyboard Tap Keyboard screen Tap the microphone in the top right to speak a message Symbols and numbers Touch and hold a letter to enter the number at the top of it To enter symbols tap 123 Capital letters Tap twice quickly Tip Tap for initial capi...

Page 29: ...Fi network is connected to access the Internet If you can t connect contact your service provider Your service provider may charge to surf the web or download data Google Chrome browser showing the options menu in the upper right corner Go to a web page Tap the address bar at the top of a page and enter an address Add a bookmark Tap Menu Open a bookmark Open the address bar then tap Menu Bookmarks...

Page 30: ...ink To show the file or app swipe up Files Pictures Touch and hold it then tap Download image To see the picture tap Photos Download Browser settings To change your browser security settings text size and other options tap Menu Settings Safe surfing searching Keep track of what your browser and searches show Incognito To open a tab that won t appear in your browser or search history Menu New Incog...

Page 31: ...oto by pressing the shutter button at the bottom middle switch to front camera on the lower left Video camera button is at the bottom right while the options menu is at the extreme right Record videos Find it Camera then tap Tap to start recording Then tap to stop recording Tap on the screen while recording to save a photo Switch to front camera Tap anywhere to change the focus rear camera only or...

Page 32: ...imer to 3 or 10 seconds Active photos Turn on to capture a brief photo in motion of your subject Manual mode Control camera settings manually Torch In video mode turn on a flashlight with the back camera only Stabilization In video mode remove some of the shakiness of the video To find these options tap Menu or swipe right on the camera screen Options Portrait Take portraits using special enhancem...

Page 33: ...elfie camera Set the photo resolution for the camera Video size rear or selfie camera Set the video resolution Selfie photo mirror Turn on to take a mirrored selfie Note that the viewfinder will not show a mirrored selfie but the photo will be mirrored after you take it Only available when Active Photos is off Photo format Choose a file format for your photos Storage Choose a storage location for ...

Page 34: ...ck camera only Find it Camera Menu Portrait 1 Line up your subjects The closest subject is prioritized automatically Tap the screen to change the focal point 2 Slide the bar to increase or decrease the background blur 3 Tap to take the photo and hold your camera steady Tip For best results subjects should be 2 6 feet away and not side by side When photographing people aim for the waist up Identify...

Page 35: ... to open it then tap to share to delete or Menu for more options Tip To select multiple files open a folder touch and hold a photo then tap others Or group photos in an album and share the whole album Zoom Open a photo in your gallery then double tap or drag two fingers apart or together on the screen Tip Turn your phone sideways for a landscape view Wallpaper or contact photo Open a picture then ...

Page 36: ...d more Google accounts swipe up Settings Accounts then tap Add account Google Tip In the Gmail app tap Settings Add account Add email accounts The Gmail app manages all of your email accounts To add other personal email accounts to the Gmail app swipe up Settings Accounts Add account For Microsoft Exchange server work email accounts tap Add account Exchange and enter details from your IT administr...

Page 37: ...a name in your contacts to start the video call Preview incoming calls See live video of the caller before you answer To turn this off for both the caller and receiver tap Menu Settings Knock Knock Change settings Tap Menu Settings to change the vibration setting block numbers and more Call anyone Duo works across platforms allowing you to call friends with the Duo app on non Android devices Tip W...

Page 38: ... have all features Moto app icons Moto apps are used to customize your phone Moto Actions Enhance your phone with gestures and actions Find it Moto Moto Actions Tap to open Moto app features Or swipe up from the bottom of the screen Make it easy on yourself Find better ways to get things done See how it works Stay within reach Swipe down to the left or right to make the screen smaller for one hand...

Page 39: ...ch incoming calls to vibrate Flip for DND Place the phone face down to silence notifications and calls Control with one touch Lock and unlock your phone navigate your phone and more with just one touch Find it Moto Moto Actions One Button Nav Activating One Button Nav will remove the Back Home and Recents buttons from your screen You will navigate your phone using the navigation bar on the bottom ...

Page 40: ...king at it Peek Display Battery friendly notifications fade in and out while the screen is off to show you what s going on To customize what notifications show then tap Peek Display Level of details to show Note Notification display settings can also be set by swiping up Settings Apps notifications Notifications Calendar See all your events all in one place Find it Swipe up Calendar Navigation bar...

Page 41: ... remove the event Show hide or add calendars Tap and select which options such as events reminders or other calendars to show or hide You can use a computer to add or remove calendars on your Google account at www google com calendar Tip Add a Calendar widget to your home screen Touch and hold an empty spot on the home screen tap Widgets then touch and hold a calendar widget and drag it to your ho...

Page 42: ...rmation from your Google contacts and social networks for quick access to everyone you know Tip You can find most of these features on the Contacts tab in the Phone app See Phone Find it Swipe up Contacts Contacts screen that shows a list of contacts Scroll bar on the far right to scroll through contacts Tap the New Contact icon to add a contact A Contacts A Abe Allie Anna Medina Astrid Fanning La...

Page 43: ...e account Then tap Account sync Menu Sync now You can also see these contacts at www gmail com Add your details To store your user profile tap Settings My info Favorites Set your most used contacts as favorites so you can get to them faster To set a favorite swipe up Contacts select a contact and tap To see your favorites swipe up Phone Get contacts Get all your contacts in one place To add your s...

Page 44: ...ap to search by voice Note Your map screen may look different Google Maps screen Enter an address or search by voice in the search field at the top of the screen Find an address In the search field type an address or something you re looking for like restaurant Tap a item to see more or tap Directions Call or Share Get directions Tap GO GO then enter a place or address Zoom To zoom in or out drag ...

Page 45: ...reate playlists anytime Find it Swipe up Play Music To upload your music library to Google Play Music from a computer visit www google com music Tip Share songs directly with your contacts Tap Menu next to a song and tap Share See Direct Share For more on the Play Music app see support google com music Note Copyright do you have the right Always follow the rules See Content Copyright in the legal ...

Page 46: ...e Clock Find it Swipe up Clock Options Alarm Tap Tap an alarm to edit it or tap to add a new alarm Tip Pressing the volume button up or down sets the volume level for that alarm When an alarm sounds tap and drag to to turn it off or drag to to snooze for ten minutes Clock To change your alarm volume snooze delay or other settings tap Menu Settings For other time zones tap Home time zone Timer For ...

Page 47: ... network s password Wi Fi hotspot Your can make your phone a Wi Fi hotspot to provide portable convenient Internet access to other Wi Fi enabled devices Your phone turns off Wi Fi and uses the mobile network for Internet access This feature may require an additional subscription service from your service provider Find it Swipe up Settings Network internet Hotspot tethering Wi Fi hotspot Note These...

Page 48: ...gs Connected devices Pair new device 3 With Bluetooth turned on tap a found device to connect it if necessary tap PAIR or enter a passkey like 0000 You can tap to rename the device and choose what the device will be used for When the device connects the Bluetooth connected indicator appears at the top of the screen To automatically disconnect or reconnect a device just turn the device off or on No...

Page 49: ...ive mass storage device where you can drag and drop files or it will appear as an MTP or PTP device that lets you use Windows Media Player to transfer files For more instructions or driver files visit www motorola com support For Apple Macintosh Use Android File Transfer available at www android com filetransfer Virtual Private Network VPN A VPN lets you access files on a secured network like an o...

Page 50: ...oad the Cloud Print app from Play Store Sync to the cloud One account with access to everything everywhere phone tablet computer Sync your Google account When you log in to the same Google account all devices can get to all the same apps movies books and music from Google Play plus you share the same Gmail Google Calendar and Google Mobile To add Google accounts to your phone swipe up Settings Acc...

Page 51: ... just put it in your phone see Insert the SIM and microSD cards To unmount your microSD card so you can take it out of your phone swipe up Settings Storage Then tap next to the microSD card name Caution Do not remove a microSD card while your phone is using it or writing files to it Airplane mode Use airplane mode to turn off all your wireless connections useful when flying Swipe the status bar do...

Page 52: ...e None Turn off the screen lock Swipe Touch and drag up to unlock Pattern Draw a pattern to unlock PIN Enter four to sixteen digits to unlock Password Enter four to sixteen letters digits or symbols to unlock 2 After setting the lock type tap for screen lock settings Google Play Protect Apps scanned yesterday at 12 00PM Find My Device On Security update January 1 2018 Security status Security loca...

Page 53: ...f you forget your pattern PIN or password you can enter your Google account email and password on another device to unlock the phone If you don t have a Google account on your phone contact your service provider to have your phone factory reset Warning A factory reset will delete all data on your phone Screen pinning Need to keep an important screen handy like a boarding pass or shopping coupon Pi...

Page 54: ...process Encryption protects the accounts settings apps and files on your phone so that people cannot access them if your phone is stolen You shouldn t need to use this feature but to encrypt your phone and require a PIN or password whenever you turn on your phone swipe up Settings Security location Advanced Encryption credentials Encrypt phone Your privacy Location Some apps such as Map request yo...

Page 55: ...e Play swipe up Settings Apps notifications Advanced Special app access then tap Install Unknown apps and choose which sources are allowed Choose carefully Here are a few tips To help prevent spyware phishing or viruses use apps from trusted sites like the Google Play Check the app s ratings and comments before installing If you doubt the safety of an app don t install it Apps use up memory data b...

Page 56: ...e home screen To remove an app from your phone touch and hold the app then drag it to Uninstall Note Not all apps can be uninstalled but they can be disabled Disable Stop apps To disable an app or force it to stop running swipe up Settings Apps notifications Tap an app then tap DISABLE or FORCE STOP To enable it tap ENABLE tap the down arrow to sort the apps listed Reinstall apps To reinstall apps...

Page 57: ...data usage tap Data saver to turn it on Note Usage information is provided to help you manage your phone This may not match the amounts charged by your service provider as they re not measured in the same way Usage 1 14 GB used Jan 30 Mar 1 1 14 GB 2 15 GB Data saver Off Mobile Mobile data App data usage 7 37 kB used between Jan 30 Mar 1 Data warning limit Wi Fi 2 15 GB Data warning Data usage 20 ...

Page 58: ...ates over your Wi Fi connection if available or mobile network We recommend that you download updates over a Wi Fi connection These updates can be quite large and may not be available in all countries Note When updating your phone make sure you have enough battery power to complete the update If the mobile network updates are not available in your country update using a computer On your computer g...

Page 59: ...Troubleshoot your phone Find the IMEI number You can find the IMEI number by typing 06 on your phone s dialpad Or swipe up Settings System About phone IMEI Note For service and support see Get more help ...

Page 60: ...e speak Select to speak Find it Swipe up Settings Accessibility Select to Speak Turn on then tap and press Your phone reads the screen from top to bottom To have your phone continue to read even if you move to another screen tap Settings Read in background to turn it off TalkBack Use TalkBack to read your screen out loud screen navigation selections even books To turn TalkBack on or off swipe up S...

Page 61: ... font size Increase the font size on your screen Swipe up Settings Accessibility Font size See also Customize sounds appearance Change display size Make the items on the screen larger Swipe up Settings Accessibility Display size Pinch to zoom Pinch to zoom on maps web pages and photos to zoom in tap the screen with two fingers and then drag them apart To zoom out drag your fingers together You can...

Page 62: ...ngtone to a contact Swipe up Contacts tap the contact then tap Menu Set ringtone To end a call by pressing the Power button swipe up Settings Accessibility and tap Power button ends call Volume vibrate Find it Swipe up Settings Sound Drag the volume sliders to set volume levels for your music or videos alarms and ringtones notifications To make your phone vibrate for incoming calls even when the r...

Page 63: ...s to set a call volume that works for you Position During a call hold the phone to your ear as normal and then rotate move it to get the best position for speaking and listening Diagram showing how to use your phone with a hearing aid TTY U S only You can use your phone in TTY mode with standard teletype machines Note Wi Fi must be turned off Tap Phone Menu Settings Accessibility TTY mode and sele...

Page 64: ...lity LLC 222 W Merchandise Mart Plaza Chicago IL 60654 www motorola com Certain features services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this guide are based upon the ...

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