Troubleshooting Tips
I’m using cellular as my connection type and I can’t connect
to the Internet after installing my ML2410.
•
Check that the ML2410 is powered on. The power LED on the
front panel should be green. If it is not on then:
o
Check that the power button on the back of the unit is
pushed in.
o
Check that the power cable is correctly plugged into the
modem and that the other end of the cable is plugged into
a working electrical outlet.
•
Confirm that the modem can talk to the SIM. Log into the
Configuration Manager by typing 192.168.5.1 in the address bar
of your browser, go to that address, and enter the Username
and Password. The default Username and Password are
printed on the bottom of your device. On the menu on the left,
click Status then Cellular. There should be a 19 or 20 digit
number next to IMSI. If this number is missing, try reinserting
your SIM. You may need to request a new SIM from your
service provider if the modem can’t read it.
•
Verify with your service provider that your account is active.
•
You may need to set the APN on your modem. Log into the
Configuration Manager by typing 192.168.5.1 in the address bar
of your browser, go to that address, enter the Username and
Password. On the menu on the left, click Basic Setup then
APN. You should contact your service provider for the correct
APN. Some common APNs are:
Verizon: VZWINTERNET
AT&T: NXTGENPHONE
or
BROADBAND
T-Mobile: fast.t-mobile.com
