Maintenance and Troubleshooting C - 3
Table C-1
Troubleshooting
Problem
Possible Causes
Possible Solutions
MK3100 does not turn on
No power to the
MK3100.
Connect the Motorola approved power
supply to an AC power source and to the
MK3100 power connector. See
.
MK3100 appears to lock up upon
bootup
A utility with no user
interface was specified
as the first user
application, or user
application failed to run.
Either specify no user application, or a
UI-based application as the first user
application. If no user application is
specified, Explorer.exe is used.
Note: this is a substitution of Explorer.exe as
the user application, not protected mode.
MK3100 does not respond to polls
from the host computer
No communication
between the host and
MK3100.
Check cables to the MK3100. Ensure the
MK3100 address is the address the host is
polling.
Check communication parameters.
Open a command window using
Start > Programs > Command
and type
ipconfig
to list the status of all radio and
Ethernet interfaces.
MK3100 does not send data to host
computer
MK3100 is not
programmed to work
with the host.
Check setup communication parameters.
MK3100 is not
connected to the host.
Check cables to host computer.
MK3100 does not recognize
configuration bar codes
The scan driver does not
support parameter bar
code scanning.
Configure the MK3100 using scanning
C API scanner object.
Reg file values are not copied into
the Registry at boot time
More than one .reg file
and duplicate registry
entries are present.
Review all .reg files in /Application and
/Platform and ensure they have no conflicts.
The screen does not respond to pen
input
The screen is not
properly calibrated, or is
off center.
Re-calibrate the screen.
Need to determine a device MAC
address
Open
Start > Programs > CommandPrompt
.
Type ipconfig /all
to display the MAC address next to
‘address’.
Summary of Contents for MK3100
Page 1: ...MK3100 MICROKIOSK FOR WINDOWS EMBEDDED COMPACT 7 PRODUCT REFERENCE GUIDE ...
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