What if I’m getting Internet service but my speed is disappointing?
Be sure you know what speed you’re paying for.
Check the speed with a computer plugged into the modem. Use one
of the tools found when you search the phrase: broadband speed test.
If you get good speed when a computer’s plugged into the modem,
you may have a wireless problem. In that case, please re-read the
wireless router section.
Some video streaming services get bottlenecked, especially at busy
times like after dinner. See whether you have the speed problem at
less busy times.
Try connecting your MG7700 nearer to where the coaxial cable comes
into your home. This lets you see whether your home’s cabling is a
problem.
If you’re using a splitter with your MG7700, try the MG7700 without
the splitter to see if that helps. If it does, you may need to get a better
splitter.
What if I'm told that my MG7700 isn't approved by my cable
service provider?
That’s probably not true. Leading cable service providers have a list of
certified cable modems for each of their Internet speeds. You can
check the list for your service provider. You can also find information
about certifications at www.motorolacable.com/services
What if I am connected wirelessly but my connection seems slow
or keeps dropping?
Please re-read the Wireless Router section above.
