What if I’m getting Internet service but my speed is disappointing?
•
Be sure you know what speed you’re paying for.
•
Check the speed with a computer plugged into the modem. Use
one of the tools found when you search the phrase: broadband
speed test.
•
If you get good speed when a computer’s plugged into the
modem, you may have a wireless problem. In that case, please re-
read the wireless router section.
•
Some video streaming services get bottlenecked, especially at busy
times like after dinner. See whether you have the speed problem at
less busy times.
•
Try connecting your MG7315 nearer to where the coaxial cable
comes into your home. This lets you see whether your home’s
cabling is a problem.
•
If you’re using a splitter with your MG7315, try the MG7315 without
the splitter to see if that helps. If it does, you may need to get a
better splitter.
What if I'm told that my MG7315 isn't approved by my cable
service provider?
That’s probably not true. Leading cable service providers have a list
of certified cable modems for each of their Internet speeds. You can
check the list for your service provider. You can also find
information about certifications at
www.motorolacable.com/services
What if I am connected wirelessly but my connection seems slow
or keeps dropping?
Please re-read the Wireless Router section above.
