Troubleshooting Tips
What if I can’t make an Internet connection right after installation?
•
First turn your MG7315 off for at least 8 seconds, then on, to see if
that fixes the problem.
•
Check the connections you’ve made to your MG7315. Power and
coax connections are required, and up to 4 Ethernet connections
are optional. Are those connections good?
•
Check that the MG7315’s power cube is plugged into a live outlet,
and that the Ethernet cable is connected securely to a computer.
•
Make sure that your coax cable is live. You can check that by using
it with a TV.
•
Check that you provided the correct setup information to your
cable service provider.
•
Contact your cable service provider to make sure they’ve turned on
your Internet service.
What if my MG7315 has been working, then stops working?
•
First turn your MG7315 off for at least 8 seconds, then on, to see if
that fixes the problem.
•
If the MG7315’s lights don’t come on, check that the modem is
getting power from its power cube and that the MG7315’s power
button is on.
•
Check your MG7315 cables.
•
Check with your service provider. Sometimes there’s a service
outage or some other service issue.
