18
Troubleshooting
Connectivity
Issues
I am not able to access
my Device.
Please check if the Device is within
Wi-Fi range. If the LED on your Device
is flashing slowly, please try to move
the Device closer to the router for
better Wi-Fi connectivity and try
again.
Setting Up
While I am adding a
new Device to my
account, I am not able
to find any Device to
add.
If you are trying to add a Device which
has previously been added into your
account or another account, you will
first have to reset the Device. This can
be done by tapping the
PAIR
button
twice.
Setting Up
During setup on
devices for Android™
and iOS, I am not able
to find my Device
during the last step and
the setup fails.
Please reset the Device to setup
mode and try again. Tap the
PAIR
button on the Device untill you hear a
beep. Wait for a minute for the Device
to restart. When the Device LED is
flashing, this indicates that it is in setup
mode. Now restart the setup from
your smartphone again.
General
Which platforms are
supported for
accessing my Device?
Minimum requirement:
Android™ 4.2
iPhone /iPad iOS version 8.0
