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6809504A60-A

March 09, 2007

51

Level 1 and 2 Service Manual

Troubleshooting Chart

Part Numbers

The following information is only provided as a reference for the parts associated
with K1m telephones. Contact your local Motorola parts organization for current
part number information.

b) Flip assembly defective.

Temporarily replace the flip assembly with a
known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to c.

c) Antenna assembly defective.

Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to d.

d) Transceiver board assembly
defective.

Forward to authorized level 3 service center.

7. Phone does not sense when flip is
opened or closed (usually indicated by
inability to answer incoming calls by
opening the flip, or inability to make
outgoing calls).

a) Flip assembly defective.

Temporarily replace the flip assembly with a
known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to b.

b) Transceiver board assembly
defective.

Forward to authorized level 3 service center.

8. Vibrator feature not functioning.

Transceiver board assembly defective. Forward to authorized level 3 service center.

9. Internal Charger not working.

Faulty charger circuit on transceiver
board assembly.

Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

10. Real Time Clock resetting when
standard battery is removed.

Lithium button cell in the display board
may be depleted.

Refer service to a Level 3 service center for
replacement.

Table 2. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM

PROBABLE CAUSE

VERIFICATION AND REMEDY

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Summary of Contents for KRZR K1M SPRINT

Page 1: ...Level 1 and 2 Service Manual 6809504A60 A Wireless Telephone CDMA 1900 MHz CDMA 800 MHz MOTOKRZR tm K1m ...

Page 2: ...rvice names are the property of their respective owners The Bluetooth trademarks are owned by their proprietor and used by Motorola Inc under license Motorola Inc 2006 2007 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Page 3: ...cing the Trans Flash Memory Card 18 Removing and Replacing the Rear Housing 19 Removing and Replacing the Transceiver Board Assembly 23 Removing and Replacing the Keypad 26 Removing and Replacing the Antenna 28 Removing and Replacing the Flip CLI Lens 29 Removing and Replacing the Display Module Assembly 35 Removing the Flip Hinge and Vibrator Flex Assembly 37 Replacing the Flip Detect Magnet 43 R...

Page 4: ...4 March 09 2007 6809504A60 A Contents K1m ...

Page 5: ...duct Names Product names are listed on the front cover of this manual Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and...

Page 6: ...ive license to use the Motorola product and the Motorola computer programs with the Motorola product About This Service Manual Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Refer questions about this manual to the nearest Cust...

Page 7: ...its will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is av...

Page 8: ...y Operating Temperature Range 30 C to 60 C 22 F to 140 F Humidity 80 Relative Humidity at 50 C 122 F Battery Life 880 mAh Li Ion Battery Digital talk time 254 minutes CDMA 800 238 minutes PCS 880mAh IS95 IS2000 Cell PCS CDG Suburban Profile with 40 VAF 110 6dBm Digital Standby Time 435 hours CDMA 800 426 PCS hours IS95 IS2000 Cell PCS Slot Cycle 2 All talk and standby times are approximate and dep...

Page 9: ...housing assembly includes a battery cover chassis main circuit board keypad plastic front housing and internal antenna The main circuit board contains the Receiver Transmitter Synthesizer and Control Logic Circuitry which together comprise the dual band tri mode phone electronics The telephones are made of polycarbonate plastic The display and speaker as well as the 18 key keypad transceiver print...

Page 10: ...n passed to the mobile subscriber via the mobile network The K1m microbrowser can be configured for baud idle timeout line type phone number and connection type Caller Line Identification Upon receipt of a call the calling party s phone number is compared to the phone book If the number matches a phone book entry that name will be displayed If there is no phone book entry the incoming phone number...

Page 11: ... to text options displayed on the screen The left and right soft keys perform the function shown in the corners of the display The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen The center select key opens the initial menu structure or allows access to a submenu Color Display The K1m wireless phones feature a 65k color Thin ...

Page 12: ...rs show the strength of the network connection 2 Roaming Indicator Indicates phone is in digital coverage area 7 1x EVDO Indicator Indicates phone is in 1x EVDO coverage area necessary for V CAST services I 1X Indicator Indicates phone is in 1x RTT coverage area 5 SSL Indicator Indicates application verification is via SSL during a download session L Data Call Tethered or Embedded WAP BREW Applica...

Page 13: ...bars the greater the charge n All Sounds Off Indicates Master Volume is set to Off o Alarm Only Indicates Master Volume is set to Alarm Only r Vibrate On Indicates Master Volume is set to Vibrate On q Speakerphone Indicates speakerphone is on s Missed Call Indicates a missed call g Message Indicator Shows when you receive a new message x Calendar Appointment Shows number of calendar appointments y...

Page 14: ... bars 100 50 2 bars 50 20 1 bar 20 5 0 bars low battery Battery Removal Removing the battery causes the device to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost Operation For detailed operating instructions refer to the appropriate User s Guide listed in the Related Publications section toward the end of this manual Pressing...

Page 15: ... Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 AMS 2 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of phone SYN1242a Silver Metal Bezel Used during assembly disassembly of phone 19501980 AMS 2 Generic press tool Used to assemble the main lens and CLI lens 0 00 00 40854 K1m lens press tool Use...

Page 16: ...erable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys ...

Page 17: ...de first into the battery compartment followed by the opposite edge of the battery 7 Insert the bottom edge of the of the battery cover into the rear housing then push the top edge of the cover down and snap it into place 061118o Figure 2 Removing the battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent...

Page 18: ...he trans flash memory card out of the trans flash compartment as shown in Figure 3 4 Carefully lift the trans flash memory card out of the phone 5 To replace with transflash card grommet still raised slide the trans flash memory card all the way into its holder ensuring the metal contacts are facing down see Figure 4 070351o Figure 3 Removing the Trans Flash Memory Card 070352o Figure 4 Inserting ...

Page 19: ... by pushing with the disassembly tool to the side and removing it from the slot If cover becomes deformed replace with a new one when assembling 3 Use the disassembly tool to unseat the MMC board connector If the Transflash memory card grommet is removed It must be replaced with a new part G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic...

Page 20: ... See Figure 6 Retain the screws for reassembly only if reusing the rear housing Otherwise use new screws with a new housing 061121a Figure 6 Removing the Rear Housing Screws G In addition to 4 screws the rear housing assembly is fastened with plastic snaps These are fragile and should be released with care Housing screws Housing screws ...

Page 21: ...ps on the sides of the phone see Figures 7 and 8 6 Carefully slide in the tip of the tool no more than 2 mm under the plastic section of the rear housing and with rotating motion release the bottom snaps 061335o Figure 7 Releasing the Left Housing Snaps 061336o Figure 8 Releasing the Right Housing Snaps Housing latch ...

Page 22: ...ches with the corresponding openings on the front housing Gently press the housings together until the latches snap into place 11 Align the MMC daughter board connector to the main PC board socket and carefully press into position 12 Replace the 4 housing screws and tighten to a final torque setting of 20 Ncm 1 8 inch pounds if using new housing Torque to 17 Ncm 1 5 inch pounds if re using housing...

Page 23: ... Remove the EMU grommet from the transceiver PC board assembly 3 Use the disassembly tool to unseat the flip flex connector from its socket on the transceiver board assembly see Figure 10 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage 061124o Figure 10 Removing the Flex Connector Flip flex connector E...

Page 24: ...e keys and smart keys Unless damaged retain the keys for re installation 5 Use the disassembly tool to lift the transceiver board assembly out of the front housing 061381o Figure 11 Removing the Flex Connector 061128o Figure 12 Removing the Transceiver PC Board Assembly Side Keys Side Keys Disassembly tool Transceiver PCB Assembly ...

Page 25: ...ard into position and until it snaps into place 10 Reconnect the MMC board connector to the transceiver PC board assembly Expose the adhesive on the MMC card surface for adhesion to the rear housing assembly 11 Attach the EMU grommet to the transceiver PC board assembly 12 Replace the side key volume keys and smart key Ensure the keys move freely and make proper contact with the transceiver board ...

Page 26: ...procedures 2 Using plastic tweezers gently lift up the keypad and remove it from the front housing as shown in Figure 14 3 Use the plastic tweezers to remove the speaker gasket from the front housing see Figure 15 061155o Figure 14 Removing and Replacing the Keypad 061156o Figure 15 Removing and Replacing the Speaker Gasket Plastic tweezers Keypad Front housing Speaker gasket Plastic tweezers ...

Page 27: ...ssembly 4 To replace align the keypad with the front housing and press it into place 5 Use the plastic tweezers to place the speaker gasket in the front housing 6 Replace the transceiver PC board rear housing battery and battery cover as described in the procedures ...

Page 28: ...he plastic tweezers to remove the antenna assembly from the front housing as shown in Figure 16 3 Carefully press the antenna assembly into position in the front housing 4 Replace the transceiver PC board assembly rear housing assembly memory card battery and battery cover as described in the procedures 061157o Figure 16 Removing the Antenna Assembly Antenna Front housing Plastic tweezers ...

Page 29: ...d along the sides of the flip assembly see Figure 17 3 Carefully lift the flip outer assembly from the flip assembly Remove any remaining adhesive residue Do not re use the outer assembly 4 Use the T 5 driver to remove the 4 screws from the flip chassis see Figure 18 Avoid stripping the screws Retain the screws for reassembly 061181o Figure 17 Removing the Flip Outer Assembly 061182o Figure 18 Rem...

Page 30: ... and inner housing Avoid damage to the side snaps in the flip inner housing see Figure 19 6 Remove the flip chassis assembly carefully as the CLI lens is attached to the touch panel diffuser film away from the flip assembly see Figure 20 070386o Figure 19 Separating the Flip Chassis Assembly 070387o Figure 20 Removing the Flip Chassis ...

Page 31: ...nsure the new flip chassis assembly has the CLI lens pre assembled to the flip chassis assembly see Figure 22 G The adhesive used is low tack and is easy to detach but care should be taken 070388o Figure 21 Flip Chassis Removed 070389o Figure 22 Flip Chassis with CLI Lens Pre assembled ...

Page 32: ...or dust intrusion from the CLI glass on the inside of the flip assembly and also from the chassis assembly see Figure 23 9 Align the new flip chassis assembly to the flip inner magnesium housing see Figure 24 070390o Figure 23 CLI Replacement 070391o Figure 24 Preassemble New Flip Chassis Assembly ...

Page 33: ...ssembly screws with the T 5 driver Tighten to final torque setting of 14 Ncm 1 3 inch lbs see Figure 26 G Ensure that the chassis is inserted in the groove of the flip inner housing as shown below 070393o Figure 25 Flip Chassis Installation Detail 070394o Figure 26 Insert Flip Chassis Screws Screws Screws ...

Page 34: ...generic press fixture carefully press flip the outer assembly onto the flip cover 13 Visually inspect the flip assembly and verify all the electrical functions of the phone 070395o Figure 27 Preassemble New Flip Outer Assembly G Ensure that the snaps on the outer assembly on the top and the bottom engage properly onto the flip assembly ...

Page 35: ...ool to unseat the flip assembly flex connector and the camera connector from their sockets see Figure 28 3 Carefully lift the display module assembly out of the flip assembly 4 Avoid damage to the electrical components on the flex while carefully removing the display module assembly from the flip assembly G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 0...

Page 36: ...ts are damaged 8 Seat the motor vibrator into its slot in the flip assembly 9 Align the flip display flex to the flex connector on the flip display assembly and gently press down on the flex connector until properly seated 10 Replace the camera assembly flip assembly cover transceiver board rear housing battery and battery connector as described in the procedures 061185o Figure 29 Removing the Dis...

Page 37: ...assembly flip assembly cover and camera assembly as described in the procedures 2 Use the T5 driver to unscrew the hinge cap screw as shown in Figure 30 3 Remove the flex plug from the flex slot on the front housing assembly see Figure 31 4 Remove the silver colored hinge cap 061179o Figure 30 Removing the Hinge Cap Screws 061190o Figure 31 Removing the Hinge Cap Screws Hinge cap screw Flex plug ...

Page 38: ...s the hinge inward as shown in Figure 32 6 While hinge spring is compressed slide the flip assembly out of the front housing see Figure 33 061186o Figure 32 Hinge Compression 061189o Figure 33 Removing the Flip Hinge Assembly Hinge Assembly Flip assembly Front housing Flip Assembly Front Housing ...

Page 39: ...e Manual Disassembly 7 Carefully slide the flip vibrator flex connector out of the flip assembly see Figure 34 G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 061191o Figure 34 Removing the Flip Vibrator Flex ...

Page 40: ...ce align the flip vibrator flex connector to display module assembly connector socket and press into position see Figure 35 G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 061348o Figure 35 Connecting the Flip Vibrator Flex ...

Page 41: ...ach the flip assembly to the base front housing Compress the hinge cam and attach the flip assembly to the base front housing 11 Insert end cap shaft to into the left barrel of the base front housing assembly see Figure 37 061349o Figure 36 Connecting the Flip Flex Plug 061350o Figure 37 Installing the Housing End cap shaft Housing end cap shaft ...

Page 42: ... front housing assembly see Figure 39 14 If a new flip inner housing has been installed a new flip detect magnet must be installed as described in the next section 15 Replace the transceiver board keypad antenna rear housing battery and battery cover as described in the procedures 061345o Figure 38 Installing the Hinge End Cap 061346o Figure 39 Installing the Hinge End Cap Screw Hinge cap Hinge ca...

Page 43: ...gure 40 below 2 Insert the magnet and press firmly until the magnet is even with the top of the slot in the opening The magnet fits tightly and some glue may squeeze out It is not necessary to wipe off the excess glue 3 Reassemble the remainder of the unit 4 Verify that the flip detect feature is working by closing and opening the flip and observe how main cli displays respond The display should r...

Page 44: ...p assembly cover and Flip display PC board as described in the procedures 2 Use the plastic tweezers to remove the display vibrator motor flex from the flip front housing assembly see Figure 41 G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 061339o Figure 41 Camera Assembly Connector Removal Flex Vibrator Motor Assembly Plastic tweezers Flip front housi...

Page 45: ...ont housing assembly see Figure 42 4 To replace bend the new camera assembly flex as shown in Figure 43 5 Peel off the protective liner on bottom surface of camera module assy 061340o Figure 42 Camera Assembly Removal 061342o Figure 43 Camera Assembly Flex Camera assembly Flip front housing Disassembly tool Camera assembly Camera assembly flex ...

Page 46: ...module assembly into the flip inner housing see Figure 44 7 Place the camera grommet onto the camera assembly see Figure 45 061341o Figure 44 Camera Module Replacement 061343o Figure 45 Camera Grommet Assembly Camera assembly Alignment pins Camera grommet Camera assembly ...

Page 47: ...battery cover battery rear housing transceiver board flip cover bezel flip assembly cover and flip display module as described in the procedures 2 Attach protection tape to the surface of the LCD module and to the underside of the flip front lens see Figure 46 3 Attach a small suction cup to the inside of the flip display lens and carefully pull the lens away from the inside of the flip front hous...

Page 48: ...areful of dust foreign matter in the viewing area when reassembling the lens If necessary clean the lens viewing area 7 Attach the flip display lens to the flip main housing using the generic lens press fixture AMS part number 19501980 see Figure 48 8 Replace the flip display module flip assembly cover flip cover bezel transceiver board rear housing battery and battery cover as described in the pr...

Page 49: ...g numbers Figure 49 describes the current identifying labels Programming Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing 020463o Figure 49 CDMA Telephone Identification Label MOTOROLA INC FCC ID IHDT5UV1 EE 3 CANADA 109 182 230A TYPE UVKA 832 2412 CHANNEL OPERATION SWF3001A H7 25821A2 VY SN D414AF0EY...

Page 50: ...hassis assembly from unit check general condition of flexible printed cable flex If the flex is good check that the flex connector is fully pressed down If not check connector to transceiver board connections If faulty connector replace the transceiver board assembly If connector is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly...

Page 51: ...ip or inability to make outgoing calls a Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly If fault not cleared proceed to b b Transceiver board assembly defective Forward to authorized level 3 service center 8 Vibrator feature not functioning Transceiver board assembly defective Forward to autho...

Page 52: ...arch 09 2007 6809504A60 A Troubleshooting Chart MOTOKRZR K1m Exploded View Diagram 061192o Figure 50 Exploded View Diagram 1 2 3 6 7 8 9 18 18 19 19 20 20 10 10 11 11 12 12 14 14 15 15 16 16 17 17 5 4 13 13 ...

Page 53: ...0171119E08 ASSY Flip to Base BLACK 0171119E09 ASSY Flip to Base Dark Pearl Gray 10 1571665D01 D03 ASSY FLIP OUTER BLACK 1571665D02 D04 ASSY FLIP OUTER DARK PEARL GRAY 11 12 13 0171812F01 ASSY CHASSIS LENS BLACK SLATE 0171812F02 ASSY CHASSIS LENS DPG 0171812F03 ASSY CHASSIS LENS STAR WHITE 0171812F04 ASSY CHASSIS LENS FIRE RED 14 7287765Y01 ASSY DISPLAY CLI MODULE 15 7271993D01 D02 ASSY DISPLAY LCD...

Page 54: ... on your TTY call 800 793 7834 Replacement Parts Service Division RPSD Order replacement parts test equipment and manuals from RPSD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 803 1404 Website http emeaonline motorola com Asia Phone 65 648 62995 Website http asiaonline motorola com E There is...

Page 55: ... Rapid Switcher Argentina SPN5197 Travel Charger EMU Rapid Switcher BRAZIL SPN5196 Travel Charger EMU Rapid Switcher HK SPN5199 Travel Charger EMU Rapid Switcher MEXICO SPN5200 Travel Charger EMU Rapid Switcher PRC SPN5198 Travel Charger EMU Rapid Switcher US SPN5202 Travel Charger EMU Rapid TWN SPN5270 Charger Adapter Aust NZ Plug SYN8127 Charger Adapter Euro Plug SYN7456 Charger Adapter UK Plug ...

Page 56: ... Mercury NA H7 98679H Bluetooth Headset Oakley RAZRWIRE Pewter Black NA H7 98677H Bluetooth Headset Oakley RAZRWIRE Platinum Rootbeer NA H7 98678H Bluetooth Headset Aphrodite H700 SYN1311 Bluetooth Headset Genie Gray HS801 CHYN4590AB Bluetooth Headset Genie Pink HS801 CHYN4590AC Bluetooth Headset Genie Refresh Dk Blue HS815 SYN1201 Bluetooth Headset Genie Silver HS801 CHYN4590 Bluetooth Headset Ma...

Page 57: ...ded view parts list 53 F FCC rules 5 features caller ID 10 Wireless Access Protocol WAP 10 flip assembly removing and replacing 29 flip display module assembly removing and replacing 35 flip magnet replacing 43 I identification 49 product 5 indicators 1X 12 alarm on 13 alarm only 13 all sounds off 13 battery level 13 calendar appointment 13 data call tethered embedded WAP BREW 12 digital 12 dorman...

Page 58: ... assembly 29 flip display module assembly 35 main lens 47 rear housing 19 transceiver board assembly 23 Trans flash memory card 18 roaming indicator 12 S service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 54 shut down upon battery removal 14 signal strength indicator 12 SIM card personal...

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