TERMS AND CONDITIONS OF SERVICE
TRACFONE if it is reactivated within 60 days from the deactivation date. However, airtime which remained
at the time of deactivation will be lost if your TRACFONE Service remains deactivated longer than 60 days.
10. AIRTIME USAGE
Airtime minutes will be deducted for all time during which your TRACFONE is connected to, or using, the
wireless system of any Carrier. Use of a wireless system typically begins when you press the “send”, “call”
or other button to initiate or answer a call and does not end until you press the “end” button or the call is
otherwise terminated. Airtime minutes are deducted for all incoming and outgoing calls, including calls to
toll free numbers, 411, 611, Customer Care, simultaneous calls (airtime minutes will be deducted for each
call separately) and calls to access your voice mail. Airtime minutes are not deducted for calls to 911. For
outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. Airtime minutes are
deducted in full unit increments; partial minutes are rounded up to the next minute. Airtime minutes will also
be deducted for use of other services such as text messaging and accessing the TracFone Wireless Mobile
Web (“WAP”). Airtime minutes are deducted for all text messages sent and incoming text messages which
are opened. No credit is given for dropped calls. Your phone provides 10 set up airtime minutes which may
be used for test calls at TRACFONE’s discretion.
11. EMERGENCY CALLS
If you are in an area where your TRACFONE is searching for a wireless signal or there is no wireless signal
or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely on your
TRACFONE in an emergency situation. In an emergency, locate the nearest landline phone and call for help.
12. UNAUTHORIzED USAGE; TAMPERING
The TRACFONE handset is sold exclusively for use by you, the end consumer, with the TRACFONE prepaid
wireless Service available solely in the United States, Puerto Rico and the U.S. Virgin Islands. Any other use of
your TRACFONE handset, including without limitation, any resale, unlocking and/or reflashing of the handset
is unauthorized and constitutes a violation of your agreement with TracFone Wireless. You agree not to unlock,
reflash, tamper with or alter your TRACFONE or its software, enter unauthorized PIN numbers, engage in any
other unauthorized or illegal use of your TRACFONE or the Service, or assist others in such acts, or to sell
and/or export TRACFONE handsets outside of the United States. These acts violate TRACFONE’s rights and
state and federal laws. Improper, illegal or unauthorized use of your TRACFONE is a violation of this agreement
and may result in immediate discontinuation of Service and legal action. TRACFONE will prosecute violators
to the full extent of the law. You agree that any violation of this agreement through your improper, illegal or
unauthorized use or sale of your TRACFONE shall entitle TracFone Wireless to recover liquidated damages from
you in an amount not less than $5,000 per TRACFONE handset purchased, sold, acquired or used in violation
of this agreement.
TERMS AND CONDITIONS OF SERVICE
Some TRACFONE handsets have SIM cards. If your TRACFONE has a SIM card, then you agree to safeguard
your SIM card and not to allow any unauthorized person to use your SIM card. You agree not to, and not to allow
any other person to, directly or indirectly extract, alter, bypass, copy, deactivate, remove, reverse-engineer or
otherwise circumvent, clone or reproduce the encoded information stored on, or the encryption mechanisms
of, your SIM card or TRACFONE Phone via any software and/or hardware methods. Customers may not remove
SIM Cards from their phones nor place them in any other phone. Doing so could subject You to immediate
termination of service without any right to a refund for the phone or airtime purchased. The Carriers, TracFone
Wireless, or its service providers, may, from time to time, remotely update or change the encoded information
on your SIM card. Your TRACFONE is restricted from operating when you are located anywhere outside of the
United States, Puerto Rico or the U.S. Virgin Islands, including offshore or in international waters. Any such
usage is considered unauthorized usage by TracFone for which your Service will be immediately suspended.
In the event of suspension for this or any other unauthorized usage, you will not be entitled to receive any
refunds for your handset or unused airtime.
13. COVERAGE MAPS
You will find coverage maps on our website, www.tracfone.com. These maps are for general informational
purposes only. However, TracFone does not guarantee coverage, service availability or the rate charged for any
particular call. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength,
traffic volumes, service outages, network changes, technical limitations, and your equipment may interfere with
actual service, quality and availability. Thus, it is possible your phone will roam even in the area depicted as your
home calling area. Actual coverage and service areas may vary from the maps and may change without notice.
14. ROAMING
“Roaming” occurs when a subscriber of one wireless service provider uses the facilities of another wireless
service provider. Roaming usually occurs when you make and receive calls outside of your network coverage
area. When your TRACFONE is roaming, an indicator light on your handset may display the word “Roam” or
“RM” on the screen while the phone is not in use. For most TRACFONE models, roaming calls are charged one
(1) unit of airtime per minute, the same as all other calls. For some older TRACFONE models, roaming calls
may be charged at the rate of two (2) units of airtime per minute. When you make or receive a call, the charge
rate (either 1.0/minute or 2.0 per minute) will be displayed on your phone’s screen. Even if you are using your
TRACFONE in your network coverage area, roaming can occur if there is a high volume of callers in the area,
if your Carrier’s signal is too weak or for other reasons. Instead of having a call blocked or dropped, your
TRACFONE might use another ‘s Carrier’s tower or network to enable your call to go through. Thus, roaming
is based on the Carrier tower receiving and transmitting the call; not your physical location at the time the
call is made. Accordingly, if you have one of the older TracFone models of phones that deduct 2 units per
minute of use, TracFone Wireless advises you to check the roaming indicator on your TRACFONE to determine
