5 Customer Service Information
If you have read this document and made every effort to resolve installation or operation issues
yourself and still require help, please contact Motorola System Support Center (SSC) using the
following contact information:
Hours of Operation
7 days a week, 24 hours
Technical Support:
800-221-7144
(USA)
5.1 Obtaining
Support
Motorola provides technical support services for your system and recommends that you
coordinate warranty and repair activities through the Motorola System Support Center (SSC).
When you consult the Motorola SSC, you increase the likelihood that problems are rectified in a
timely fashion and that warranty requirements are satisfied. Check your contract for specific
warranty and service information.
5.2 System Information
To be provided with the best possible opportunity for support, collect the following system
information and have it available when obtaining support.
•
Location of the system
•
Date the system was put into service
•
Software or firmware version information for components of your system
•
Serial number(s) of the device(s) or component(s) requiring support
•
A written description of the symptom or observation of the problem:
- When did it first appear?
- Can it be reproduced?
- What is the step-by-step procedure to cause it?
•
Do other circumstances contribute to the problem? For example, changes in weather or
other conditions?
•
Maintenance action preceding problem:
- Upgrade of software or equipment
- Change in the hardware or software configuration
- Software reload - from backup or from CD-ROM (note the version and date)
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