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4 DIAGNOSTICS

46

Interface Status

The Interface Status diagnostic displays when running in base platform or Thin Client.
There is no LED display. The information on the OSD is updated when you display the
diagnostic.

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Summary of Contents for DH6200

Page 1: ...INSTALLATION MANUAL DCH6200 Installation Manual ...

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Page 3: ...f the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long perio...

Page 4: ...CC COMPLIANCE Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruct...

Page 5: ...or information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance 2007 Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc MOTOROLA and ...

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Page 7: ...verview 10 Cabling to an HDTV for Video 12 Cabling to an HDTV and an A V Receiver 13 Cabling to a Standard Definition TV and an A V Receiver 14 Cabling to a Standard Definition TV and Audio Receiver 15 Data Device Connections 16 Operational Check for the Remote Control 17 Optimizing the High Definition Settings 17 Graphics Overlaying the Video 20 4 Diagnostics 21 Using the Diagnostics 21 General S...

Page 8: ...igure 3 3 Cabling to a Standard Definition stereo TV 14 Figure 3 4 Cabling an audio receiver 15 Figure 3 5 Sample data devices you can connect to the DCH6200 16 Figure 4 1 Example of the LED for the main menu 21 Figure 4 2 Example General Status LED no error 22 Figure 4 3 LED display for Purchase Status diagnostic 24 Figure 4 4 LED display for the OOB diagnostic 26 Figure 4 5 LED display for in ba...

Page 9: ...CONTENTS vii Tables Table 2 1 Front panel 5 Table 2 2 Rear panel connections 7 Table 3 1 Operational check procedures 17 ...

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Page 11: ...ion and purchase of on demand programming High Definition television HDTV video decoding HDTV output through component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Firewire Surround sound audio through a variety of analog and digital interconnection options Built in DOCSIS cable modem Ethernet and Universal Serial Bus USB 2 0 ports for future home networking applications Adap...

Page 12: ...ta receiver 70 130 MHz 2 048 Mbps Audio video input ports Analog digital video scaling picture in graphics 32 bit 2D graphics support in hardware Macrovision copy protection High Definition video output through o HDMI also compatible with DVI using an HDMI to DVI converter cable o Component Video YPbPr o IEEE 1394 Standard Definition video output through o S Video o Baseband o RF Audio output thro...

Page 13: ...ort RJ 45 On board real time RF return DOCSIS compliant Standard Miscellaneous Features Switched AC accessory outlet Messaging capabilities Digital diagnostics Full feature access from front panel using a four digit seven segment VFD display ...

Page 14: ...quires repair service please call one of the following Motorola Authorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center wi...

Page 15: ...ide displays the program guide 7 Info displays current channel and program information 8 Format change the video output format 9 Channel changes channel up or down Availability of certain features is dependent upon application support Front Panel Format Button The Format button located on the front panel of the DCH6200 allows you to quickly change the video output format on the Component Video YPb...

Page 16: ...n Once a viewable picture is available please use the User Settings Menu to optimize the DCH6200 display settings for your specific television Video Format Indicators Front Panel Display The front panel display of the DCH6200 is equipped with four indicators to the right hand side of the display that are used to indicate the currently selected video output format on the Component Video YPbPr and H...

Page 17: ...ervice only 5 S Video Connects to S Video SDTV input of TV or VCR 6 Digital Audio S PDIF Provides Dolby Digital 5 x audio or PCM output 7 YPbPr Component video output HDTV 8 Video Audio Composite Video SDTV Audio inputs and outputs 9 HDMI High Definition TV HDTV connector 10 Ethernet Network connection 11 USB 2 0 High Speed peripheral device connection 12 IEEE 1394 Audio and video device connectio...

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Page 19: ...The YPbPr outputs provide component video the most widely supported HD video connection HDMI or IEEE 1394 HDTV and SDTV HDMI and IEEE 1394 offer higher quality HD video than component video If the TV has an HDMI or a DVI input use the HDMI output instead of the IEEE 1394 output HDMI and IEEE 1394 are video and audio connections If you use HDMI or IEEE 1394 no separate audio connection to the TV is...

Page 20: ...e currently selected input device on the audio receiver This is important when the subscriber has another A V device such as a DVD player a secondary VCR a CD player or other electronic component We recommend connecting the TV to the monitor output so on screen menus for the receiver can be displayed In many cases the receivers themselves have interactive on screen menus Installation Overview 1 De...

Page 21: ...e see Data Device Connections in this section For installation details refer to instructions included with the data device 6 Connect the cable terminal to the coaxial cable wall outlet 7 Perform the operational check for the remote control 8 Optimize the High Definition settings See Optimizing the High Definition Settings in this section ...

Page 22: ...MI nor a DVI input but has an IEEE 1394 input connect it to the DCH6200 IEEE 1394 output If you use IEEE 1394 on screen graphics do not display Otherwise use the component video Y Pb and Pr connectors Note Be sure to match up each signal to the same connection on the TV otherwise the colors will not appear correctly on your TV Figure 3 1 Cabling to an HDTV Because HDMI and IEEE 1394 provide a vide...

Page 23: ... PDIF ports for appropriate channels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port carries audio for both digital and analog channels providing for a single audio interface ...

Page 24: ...Cabling to a Standard Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs This connection method does not support HDTV For information see Cabling to an HDTV for Video ...

Page 25: ... a daisy chain convention The A V configuration illustrated enables digital stereo recording including Dolby Surround sound Use only one set of composite input connectors on the stereo Figure 3 4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV For information see Cabling to an HDTV for Video ...

Page 26: ...panel provides the following data ports USB 2 0 Can be used to daisy chain USB devices such as printers and storage devices or to interface with keyboards joysticks and other USB PC peripherals Ethernet 10 100 Mbps RJ 45 port IEEE 1394 Can be used to connect an MPEG 2 compatible display device The DCH6200 front panel provides USB 2 0 Can be used in the same manner as the rear panel USB 2 0 port Fi...

Page 27: ... the sound If the DCH6200 does not operate properly refer to the Troubleshooting section Optimizing the High Definition Settings This subsection describes how to optimize standard and HD video settings and closed captioning based on subscriber preferences Before you optimize the output settings Connect the DCH6200 receiver to other home entertainment devices Plug the DCH6200 receiver into a power ...

Page 28: ...on The User Settings menu options are Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN By default the 16 9 option is selected The options are used as follows 16 9 designates that a widescreen television is connected to the DCH receiver 4 3 LETTERBOX designates that a standard screen televisio...

Page 29: ...ard definition programs in the Standard Definition 480i format 720 x 480 pixels 480p The DCH receiver will present standard definition programs in the Enhanced Definition 480p format 720 x 480 pixels Stretch The DCH receiver will automatically stretch all standard definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note t...

Page 30: ...nd Opacity Sets the background opacity for closed captions Defaults to AUTO Options are AUTO TRANSPARENT TRANSLUCENT SOLID or FLASHING Settings Sets the default settings for closed captions AUTO or the settings you have configured USER Defaults to AUTO Options are AUTO or USER Restore All Defaults To reset all User Settings to their defaults select this option and press the key 3 To exit the menu ...

Page 31: ...y differ from the examples You can use the diagnostics when running the Thin Client software Using the Diagnostics To use the diagnostics 1 Ensure that the DCH6200 is installed with the Thin Client software and that it is connected to an AC outlet 2 Press power and immediately press select to enable diagnostic mode The Diagnostics main menu is displayed on the OSD and d01 is displayed on the front...

Page 32: ...tatus This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed Figure 4 2 Example General Status display no error Environment code Error code ...

Page 33: ...re EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCH operations connect or disconnect message determines whether the DCH6200 is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID The model i...

Page 34: ...t Seq Num The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time The last time the DCH6200 attempted to report back purchases to the controller in GPS seconds IPPV Status If IPPV is enabled the IPPV status indicator LED is on If IPPV is disabled the IPPV status indicator LED is off Prep CMD Last Prepare for Poll Command se...

Page 35: ...e Sequence number and time of the last Poll Acknowledge message sent by the controller Stack Unit Unit used in purchase processing Show Count Count used in purchase processing Credit Total Credit used for purchase processing Debit Total Debit used in for purchase processing Out Of Band OOB Status This diagnostic indicates the out of band control channel status The information is updated every 5 se...

Page 36: ... EMM Data Indicates whether EMM data is being carried on the OOB stream OSD Front Panel Description YES On EMM data detected within last 5 seconds NO Off EMM data not detected within last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable s...

Page 37: ... when the set top is hunting Summary of Operator Selection of the OOB Frequency OSD Frequency Override in Hunted Mode The manual override frequency capability is only displayed if the box is not currently hunting and the operator presses the MENU key while OOB OSD diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select vial scroll up down a specific frequency to c...

Page 38: ...der ID then the Front Panel will display the normal OOB receiver status The OSD LKC field will change to display the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform a warm reset 6 If the operator would like to abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The Front Panel will disp...

Page 39: ... monitoring OSD Front Panel Description YES On In band data detected within last 5 seconds NO Off In band data not detected within last 5 seconds Frequency The analog frequency is displayed as the picture carrier The In band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from 54 to 860 MH...

Page 40: ...4 DIAGNOSTICS 30 Unit Address This diagnostic displays the unit address Figure 4 6 Front panel display of a unit address ...

Page 41: ...he stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multicast address...

Page 42: ... in the Host Device Certificate Data ID A value generated by the CableCARD for the Pairing report Validation UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status in not bound for CableCARD reasons HOS...

Page 43: ...received MSO Phone Number MSO Phone Number as configured at the headend CableCARD Object Name Code object name executing on the CableCARD Object Ver Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD ...

Page 44: ...splays a status of the last attempted tuned channel on the in band stream The channel type determines the status display This diagnostic displays a status of the last attempted tuned channel on the in band stream The channel type determines the status display ...

Page 45: ...al channels only The current epoch authorization reason is displayed in the hexadecimal format 0xbb on the OSD and front panel Picture Carrier Analog channels only The analog frequency is displayed as the picture carrier In Band Frequency Digital channels only The center RF carrier frequency for the digital service It can be from 54 to 860 MHz Authorized Indicates whether the DCH6200 is authorized...

Page 46: ...locked CCI The copy control information 00 copy free 01 no more copies 10 copy once 11 never copy N A the value is invalid or cannot be retrieved APS The Analog Protection System for example Macrovision 00 No Macrovision 11 Type 3 Macrovision N A the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N ...

Page 47: ...4 DIAGNOSTICS 37 RF Modem Upstream This diagnostic displays the RF modem status if an RF modem is installed in the DCH6200 The information is updated each time this diagnostic is displayed ...

Page 48: ...ested Power Level The value assigned to the DCH6200 during RF leveling in dB or blank if not configured Actual Power Level The power level is displayed on the OSD and front panel in dB or is blank if the power level has not been set Report Back Address Displayed in 4 byte hexadecimal format if configured Decimal point Frequency indicator Frequency in MHz Alternating with Power level in dB blank if...

Page 49: ...es information about the firmware loaded in flash memory and all non volatile code versions are installed on the DCH6200 When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible ...

Page 50: ...th Download data received indicator Download status Number of segments remaining for download to complete Figure segments remaining reflects 17012 Code module identifier bPC for the base platform CODE or SYS for the system object Indicator separating major and minor revision numbers ...

Page 51: ...Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and LED every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled_...

Page 52: ...iguration The information is updated when you display the diagnostic There is no front panel display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB ...

Page 53: ...ht front and left front and right rear and left rear 3 2 right front and left front and center and right rear and left rear LFE Low Frequency Effect The LFE indicates if the nomenclature low frequency effects are available in the Dolby audio stream as indicated if the 0 1 is present in the Dolby 5 1 nomenclature for example Dolby 5 1 surround Valid values include OSD Display Description 0 LFE is n...

Page 54: ...abled with options set by user 608 Default xxxxxxxxxxxx EIA 608 captions enabled with no options set by user None Set Captions detected but not enabled The OSD status 2nd caption row reflects what captions are displayed based on the setting selected in the User Settings menu and what is available in the stream The 708 or 608 is the type of caption displayed dependent on what was detected The Set o...

Page 55: ...s indicated with Yes or No PiP Focus The Picture in Picture focus indicates N A and is not a supported DCH feature Input Sources The input source list information on ADP Lock Audio Mode VP lock and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream Audio Mode ...

Page 56: ...NOSTICS 46 Interface Status The Interface Status diagnostic displays when running in base platform or Thin Client There is no LED display The information on the OSD is updated when you display the diagnostic ...

Page 57: ...4 DIAGNOSTICS 47 ...

Page 58: ...tes whether the DCH6200 is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080I 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high progressive 720 x 480P 720 pixels wide by 480 pix...

Page 59: ...screen programs should be cropped so that the picture fills the entire screen HDMI YPbPr Output Allows you to specify the video output format of the DCH receiver for all content when the 4 3 override setting is Off or for all 480p 720p and 1080i content when the 4 3 override is used Options include 1080i 720p 480p and 480i By default the 1080i option is selected The options are used as follows 108...

Page 60: ...er selectable in the menu The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Closed Caption Turns closed captions off or on The front panel display indicates the status of the closed captions Defaults to DISABLED Options are ENABLED or DISABLED Service Selection Sets the service used for closed captions Analog CC1 CC2 CC3 CC4 T1 T2 T3 or T4 The default i...

Page 61: ...ing Description Restore All Defaults To reset all User Settings to their defaults select this option and press the key DOCSIS Status This three screen diagnostic displays status information for the embedded cable modem ECM ...

Page 62: ...DOCSIS registration is complete NO DOCSIS registration is in progress or the set top could not register N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Network Access Displays whether the cable modem has been granted access to the DOCSIS network YES The cable modem was granted DOCSIS network access NO The set top is obtaining DOCSIS network access N A The value is invalid ...

Page 63: ...atio in the format xx x dB It is the value reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is NO or DOCSIS is not enabled 00 0 is displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be...

Page 64: ...d Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server IP address in dotted decimal format xxx xxx xxx xxx each xxx is from 0 to 255 It is blank if the value is invalid or no value can be retrieved ...

Page 65: ...UPM The upstream modem address value is the same as the terminal ID assigned by the DAC 6000 It is a unique system generated eight digit integer between 1 and 16777215 00000000 is displayed when the UPM is not configured or unknown Upstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH6200 0000 is displayed if the Upstream ID is not configured or unknown Downs...

Page 66: ...r any prepare for poll or MAC messages S RUN_STOPPED The interactive run state has stopped and DCH6200 is waiting for status or transmission control message 00 INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when the DCH620...

Page 67: ...4 DIAGNOSTICS 57 Keypad Front Panel Display This diagnostic verifies the functionality of the front panel and the front panel keypad Each highlighted character corresponds with a front panel key press ...

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Page 69: ...er and not too far to either side Press and release operation keys one at a time firmly and deliberately Try changing channels using the buttons on the DCH receiver front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the mute button on the DCH receiver or the remote control has not been pressed Press mute o...

Page 70: ...ear on the TV screen If you use the IEEE 1394 connection on screen graphics including closed captions and program guides are not displayed by the DCH receiver On screen graphics and captions may still be overlaid by your TV if enabled Alternatively use HDMI or component video instead No closed captions display Verify on the User Settings menu that closed captions are enabled on the DCH receiver Ve...

Page 71: ...or an SD broadcast is in letterbox format To confirm wait for a commercial or look for a graphic such as a network logo If the commercial fills the screen from top to bottom or the graphic appears below the active video the program is being letterboxed by the broadcaster You can minimize this by activating the zoom feature on the TV A broadcaster may include black bars on either side of a wide scr...

Page 72: ...Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 537541 001 a 04 07 ...

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