Motorola DCX3501-M Installation Manual Download Page 94

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Diagnostics

High-Definition DVR DCX3501-M

•

Installation Manual

365-095-16528-x.2

Interactive Status

This diagnostic describes the interactive information that is displayed only when the Thin
Client platform is running. The information on the OSD and front panel is updated at least

once every five seconds while the diagnostic is displayed. This is an example of a code
module display with status descriptions:

Figure 27 – Interactive status front panel display

Summary of Contents for DCX3501-M

Page 1: ...Installation Manual DCX3501 M High Definition DVR ...

Page 2: ...arks or registered trademarks of Cable Television Laboratories Inc HDMI the HDMI Logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC Dolby and the double D symbol are registered trademarks of Dolby Laboratories This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use...

Page 3: ...convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid ha...

Page 4: ... the terminal FCC Compliance Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment uses and can radiate radio frequency energy and if not installed and used in accordance with the ins...

Page 5: ... la classe B est conforme à la norme NMB 003 du Canada Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to c...

Page 6: ...son or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Softwa...

Page 7: ...NATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software that is provided as a bundled application or otherwise with the Software or that is downloaded to or otherwise installed on the Product U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by ...

Page 8: ...eed Help 4 Calling for Repairs 5 Overview 6 Front Panel 6 Front Panel Format Button 7 Rear Panel 8 M Card 9 Installation 10 Cold Reset Procedure 10 Front Panel Cold Reset Method 1 10 Front Panel Cold Reset Method 2 11 Clearing the Hard Drive 11 Video Connection Options 12 Audio Connection Options 13 Installation Overview 14 Connecting HDTV Single Connection for Video Audio 15 Cable In 15 HDMI 15 I...

Page 9: ...DMI Settings Screen 38 Additional Closed Caption Settings Screen 41 Subtitle and DVS Settings Screen 43 Advanced Audio Video Settings Screen 45 Graphics Overlaying the Video 46 Diagnostics 47 Using the Diagnostics 47 General Status 48 Purchase Status 50 Out Of Band OOB Status 52 Agile OOB Tuner Hunting 54 In Band Status 56 Unit Address 58 Separable Security 60 Current Channel Status 62 RF Modem Up...

Page 10: ...1 M 26 Figure 11 Default User Settings Menu when no HDMI connection is in place 29 Figure 12 Default User Settings Menu when an HDMI connection is in place 30 Figure 13 User Settings Menu Main Menu Screen 31 Figure 14 Native Mode Settings menu screen 35 Figure 15 Additional HDMI Settings screen 38 Figure 16 Additional Closed Caption Settings menu screen 41 Figure 17 Subtitle and DVS Settings Menu ...

Page 11: ...and programming Dual High Definition HDTV decode of MPEG 2 MPEG 4 AVC H 264 and VC 1 HDTV output through component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the Interactive Programming Guide IPG ...

Page 12: ...bps Digital video scaling picture in graphics Accelerated 2 D and 3 D graphics support in hardware Macrovision copy protection High Definition video output through HDMI also compatible with DVI using an HDMI to DVI converter cable Component video YPbPr IEEE 1394 Standard Definition video output through S Video Baseband RF Audio output through S PDIF coaxial and optical digital audio connections On...

Page 13: ...guidelines Estimated Recording Hours For Model Drive Size Standard Digital Channels HDTV Channels DCX3501 M 500 GB 350 to 700 MPEG 4 175 to 350 MPEG 2 100 to 160 MPEG 4 50 to 60 MPEG 2 All times are approximate The actual hours a subscriber can record are a function of program bit rate the IPG type and the reserved buffer space Standard Data Features Integrated DOCSIS 2 0 capable cable modem 64 MB...

Page 14: ... S 1 888 944 HELP 1 888 944 4357 Outside the U S 1 847 725 4011 Motorola Online http businessonline motorola com The TRC is on call 24 hours a day 7 days a week In addition Motorola Online offers a searchable solutions database technical documentation and low priority issue creation and tracking For specific toll free numbers when calling from outside the United States please refer to the product ...

Page 15: ...ervice request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repairs To ship your equipment for repair Pack the unit securely if possible in its original factory shipping carton Print or display the RSA number so it is easily visible on all equip...

Page 16: ... new touch sensitive buttons on the front panel The buttons are activated when your fingertip touches the marked areas on the front panel Note that the buttons do not physically depress like standard mechanical buttons Figure 2 Front panel 1 Cursor Menu navigation Select Selects menu options 2 Power Turns the set top on and off standby 3 Menu Displays the menu 4 Guide Displays the program guide 5 ...

Page 17: ...mizing the DCX3501 M to operate with the specific television If you cannot get a video display when the DCX3501 M is connected to the television via component video or HDMI cables use the Format button to select a video output format that results in a viewable picture on the display screen Once a viewable picture is available please use the User Settings Menu to optimize the DCX3501 M display sett...

Page 18: ...SDTV connector 4 Digital Audio coaxial S PDIF Provides Dolby Digital 5 1 audio or PCM output 5 YPbPr Component video output HDTV 6 Video composite video SDTV output 7 Audio Audio L R outputs 8 eSATA External Serial ATA disk interface 9 HDMI HDTV audio and video connector Provides Dolby Digital Plus 7 1 audio 10 USB 2 0 High Speed peripheral device connection 11 Ethernet Network connection 12 IR Re...

Page 19: ...n DVR DCX3501 M Installation Manual 9 365 095 16528 x 2 M Card The M Card is required to view cable television programs previously recorded programs on the DVR or interactive on demand programs The M Card should not be removed ...

Page 20: ...ront Panel Cold Reset procedures for Motorola s DCX3501 M set top The front panel cold reset is generally used by operational and field personnel to accomplish the following Restore the set top to a known state Clear channel maps and application settings Remove application and software objects above the platform code Clear the Out of Band OOB Last Known Carrier LKC and force the units to hunt for ...

Page 21: ...e terminal delete all recorded programs from the hard drive before installing it at a new subscriber location This prevents the new subscriber from viewing programming they may not have purchased or may not want to see To prevent subscribers from accidentally deleting all of their recorded programs a specific set of keystrokes is required to clear the hard drive The DCX3501 M does not need to be c...

Page 22: ...eo signals If the TV has an HDMI or a DVI input use the HDMI output instead of the IEEE 1394 output HDMI and IEEE 1394 are video and audio connections If you use HDMI or IEEE 1394 no separate audio connection to the TV is required HDMI is compatible with DVI If the TV has a DVI input you can use an HDMI to DVI converter cable or adapter to connect the DVI equipped TV to the HDMI equipped DCX3501 M...

Page 23: ... not support Dolby Digital use the baseband AUDIO L and R outputs to connect to the audio receiver The DCX3501 M offers two sets of Baseband Stereo L R audio outputs One set provides fixed volume audio while the other set provides volume adjustable audio If the customer equipment supports it use either the optical S PDIF or coaxial S PDIF output instead of the AUDIO L and R outputs The S PDIF outp...

Page 24: ...ne if you are connecting the audio to a home theater receiver or directly to the TV ο For an HDMI or IEEE 1394 video connection no additional audio connections to the TV are required ο If the receiver or TV has a digital audio S PDIF input use the digital audio optical s pdif or coaxial s pdif outputs Otherwise use the baseband left and right audio out outputs 3 Locate the cabling diagram s that b...

Page 25: ... Standard HDMI cable to the TV and to the HDMI connector on the DCX set top IEEE 1394 If the HDTV has an IEEE 1394 connector you can use the IEEE 1394 for both the video and audio connection Connect an IEEE 1394 cable to the IEEE 1394 connector on the HDTV and DCX set top Note On screen graphics will not be displayed when you are using the IEEE 1394 connection on the rear panel of the DCX set top ...

Page 26: ...ion for video audio Note Only 1 HDTV video audio connection needs to be made to an HDTV Note On screen graphics will not be displayed when using IEEE 1394 connection Refer to Graphics Overlaying the Video for more information Note Solid lines indicate optimum connections Note Optional HDMI connection to A V Receiver shown but not required ...

Page 27: ...onent video cables to the Y Pb and Pr connectors on the HDTV and DCX set top Note This connection supports only the High Definition video connection between the DCX set top and the HDTV Be sure to match up each signal to the same connection on the TV otherwise the colors will not appear correctly on the TV Note To connect your audio connections with your TV speakers go to the Audio section below A...

Page 28: ...hannels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs and output s then the DCX3501 M HDMI output can be...

Page 29: ...vel of audio quality including support for Dolby Digital audio Digital audio optical S PDIF Connect the optical cable to the digital audio OPTICAL connector on the DCX set top and the optical connector on the A V receiver Digital audio coaxial S PDIF Connect the digital audio cable to the digital audio connector on the DCX set top and the digital input coaxial connector on the A V receiver Stereo ...

Page 30: ...to an A V receiver audio Note Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs Note This connection method does not support HDTV For information see Connecting HDTV Separate Video Audio Connections in this section ...

Page 31: ...he DCX set top and the TV Note These video connection methods do not support HD video If you have an HDTV see Connecting HDTV Separate Video Audio Connections Figure 7 Connecting the DCX to a stereo TV SDTV Note S Video and Composite video require separate audio connections Note Only 1 video connection and 1 audio connection is required Note Solid lines indicate optimum connections Note If the TV ...

Page 32: ...3501 M Series set top and the input video connector on the VCR DVD Recorder 3 Connect a stereo audio cable to the output audio l and r connectors on the VCR DVD Recorder and the input audio left and right connectors on the SDTV 4 Connect a video cable to the output video connector on the VCR DVD Recorder and the input video connector on the SDTV Note You can also connect using the S Video connecto...

Page 33: ...e DCX to a standard definition TV SDTV and VCR DVD recorder DCX 3501 M To TV CABLE ANTENNA IN IN P U T A U D IO R L V ID E O OU T P U T A U D IO R L V ID E O CABLE ANTENNA IN IN P U T S VIDEO V ID E O A U D IO LE FT A U D IO R IG HT S tandard Definition TV VCR DV D Recorder Cable in L R audio Video composite ...

Page 34: ...AUDIO IN L R connectors on the A V receiver 5 Connect a composite video cable to the input video connector on the stereo VCR and the video VCR OUT connector on the A V receiver 6 Connect a composite video cable to the output video connector on the stereo VCR and the video VCR IN connector on the A V receiver 7 Connect an S Video cable to the input S Video connector on the Standard Definition TV SD...

Page 35: ... 095 16528 x 2 Figure 9 Connecting the DCX to an A V Receiver stereo TV SDTV stereo VCR Note Solid lines indicate optimum connections Note Consult your A V receiver manual for additional wiring options or constraints when including a VCR DVD Recorder in your configuration ...

Page 36: ...vice provider Advanced data features require the proper application and network infrastructure to operate Data Features In addition to high quality audio and video the DCX3501 M can deliver high speed data services such as Internet access e mail IP telephony e commerce and home banking Note Your DCX may be equipped with the interface connections illustrated but their functionality depends on the s...

Page 37: ...on the DCX3501 M Tune to the output channel 3 or 4 if using the RF output Channel selection Scan through the channels using the channel or keys Tune to several channels by entering the channel number using the numeric keys Volume control Press volume or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press mute to turn the sound off Press mut...

Page 38: ...AC power outlet Initialize the DCX3501 M and authorize services Turn the TV on Note When using an HDMI connection between the DCX3501 M and the television be sure to have the cable connected and the TV powered on before adjusting the video settings Motorola recommends using HDMI cables less than 20 meters 65 long User Settings Menu Main Screen To configure the DCX3501 M settings on the main User S...

Page 39: ...ttings B High Definition DVR DCX3501 M Installation Manual 29 365 095 16528 x 2 If no HDMI device is connected to the DCX3501 M the default User Settings menu appears as follows Figure 11 Default User Settings Menu when no HDMI connection is in place ...

Page 40: ... updated to reflect this information The YPbPr Output menu option is replaced with the HDMI YPbPr Output menu option as shown below Figure 12 Default User Settings Menu when an HDMI connection is in place Use the remote control cursor keys to navigate the on screen menus as follows Press the and keys to highlight the setting you wish to change Press the key to select an option To exit the setting ...

Page 41: ...osed Caption Settings B High Definition DVR DCX3501 M Installation Manual 31 365 095 16528 x 2 The User Settings menu options available from the main screen are illustrated and defined below Figure 13 User Settings Menu Main Menu Screen ...

Page 42: ...he High Definition 1080p60 format 1920 x 1080 pixels with progressive scanning at 60 frames per second 1080i Presents programs in the High Definition 1080i format 1920 x 1080 pixels with interlaced scanning at 30 frames per second 720p Presents programs in the High Definition 720p format 1280 x 720 pixels with progressive scanning at 60 frames per second 480p Presents programs in the Enhanced Defi...

Page 43: ... either 480i or Native the 4 3 Override feature is disabled and no longer selectable in the menu The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Native Mode Settings The Native Mode Settings option allows you to customize the Native Mode feature of the DCX3501 M by selecting the video formats supported by your television Selecting the Native Mode Sett...

Page 44: ...low Advanced Audio Video Settings The Advanced Audio Video Settings option allows you to customize several advanced audio and video features of the DCX3501 M Selecting this option will present a new menu screen with settings specific to closed captions including font style color and size These settings are discussed in more detail below Front Panel Brightness The Front Panel Brightness settings al...

Page 45: ...to the television in the 1080i format When using the native mode feature of the DCX3501 M please exercise caution when selecting the formats from the checklist If a format is selected that is not compatible with the television there may be a loss of video whenever the DCX3501 M is tuned to a channel which is broadcast in that format If the television is connected to the DCX3501 M using an HDMI cab...

Page 46: ... is delivering 1080p30 video 1080p24 High Definition Generates 1080p24 video on the HDMI output if the program is broadcast in 1080p24 format The DCX3501 M cannot convert any other broadcast format to the 1080p24 video format 1080p24 is a high definition video image with 1920 x 1080 pixels progressive scanning and a frame rate of 24 frames per second This option is only available if the DCX3501 M ...

Page 47: ...ion video image with 720 x 480 pixels interlaced scanning and a frame rate of 30 frames per second Restore Default Native Settings Selecting this option will restore the checklist of video formats to its default configuration Use this option if audio and or video has been lost after adjusting these settings from their default values If you are the HDMI connection to your television the checklist w...

Page 48: ...he Additional HDMI Settings menu is used to configure advanced options that affect the operation of the DCX3501 M with other HDMI and DVI display devices Adjustable options include display mode color space audio output mode and audio lip sync delay The Additional HDMI Settings menu screen is illustrated and defined below Figure 15 Additional HDMI Settings screen ...

Page 49: ... by the connected device TV or home theater receiver when that device was first connected to the DCX3501 M L PCM Provides all audio in the Linear Pulse Code Modulation digital audio format The L PCM format is widely supported by most HDMI televisions and home theater receivers Pass Through Provides the same digital audio format on the HDMI output as is provided with the program being viewed at tha...

Page 50: ...ither Auto or Off this option is disabled and no longer selectable in the menu Use this option to adjust the HDMI audio delay if you notice that the video image routinely seems to be behind the audio soundtrack when using your HDMI device Return To Main Menu Selecting this option will return you to the User Settings Menu main screen Restore Default HDMI Settings Selecting this option will restore ...

Page 51: ...menu is used to adjust the various display options for closed caption legibility Customizable options include font size font style font color and font opacity You may also select to view different closed caption services if these are included within the broadcast program The Additional Closed Caption Settings menu screen is illustrated and defined below Figure 16 Additional Closed Caption Settings...

Page 52: ...awing closed captions The default setting is Auto Available options include Auto Transparent Translucent Solid or Flashing Font Edge Type Sets the edge appearance used for rendering drawing closed captions Available options include Auto None Raised Depressed Uniform Left Shadowed or Right Shadowed The default setting is Auto Font Edge Color Sets the edge color used for rendering drawing closed cap...

Page 53: ...television programs and movies which contain dialogue that is not in the viewer s native language Subtitles are not included within many television programs unlike closed captions A descriptive video service DVS is a special secondary audio track which is included within many television programs and is intended to assist the visually impaired The DVS audio track provides a verbal description of ea...

Page 54: ...s in the French language if they are included within the program Portuguese Renders draws subtitles in the Portuguese language if they are included within the program Note The DCX3501 M is not capable of translating subtitles from one language into another language For example if French subtitles are included with the program the DCX3501 M cannot translate them to into Portuguese if the Language o...

Page 55: ...ommercials are adjusted to the same approximate output volume As a result sudden volume changes are reduced and the overall volume output of the DCX3501 M is more consistent The Video Sharpness feature is used to soften or sharpen Standard Definition SD programs when viewed on either the HDMI or Component Video YPbPr outputs When SD programs are viewed on a large screen television picture quality ...

Page 56: ...els of analog video picture sharpness A value of 1 corresponds to a softer picture while a value of 5 corresponds to a sharper picture The best sharpness setting depends upon the video connection being used the display quality of the TV and your own personal preference Return To Main Menu Selecting this option will return you to the User Settings Menu main screen Restore Default A V Settings To re...

Page 57: ...e noted All sample displays are illustrative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the DCX3501 M is installed with the Thin Client software and that it is connected to an AC outlet 2 Ensure the set top is powered on 3 Press power to put the set top in stand by mode Within two 2 seconds press select to enable the diagnostic mode 4 The Di...

Page 58: ...nstallation Manual 48 365 095 16528 x 2 General Status This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed Figure 19 Example General Status display no error ...

Page 59: ...st failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCX operations connect or disconnect message determines whether the DCX3501 M is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID T...

Page 60: ...an 6 1980 It is displayed in Greenwich Mean Time GMT Country Code Country code if configured by the controller Total Run Time Total Run time in hours and minutes since last reset or power cycle Standby Time Percent of time the set top is in standby mode Low Power Time Percent of time the set top is in Low Power mode if power saving mode is enabled Purchase Status This diagnostic displays the statu...

Page 61: ... indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of the last prepare for poll request command that was sent by the controller Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses Prep ACK Last Prepare for Poll Acknowledge sequence number and time of the last Report Purchase request sent by the ...

Page 62: ...d OOB Status This diagnostic indicates the out of band control channel status The information is updated every five seconds Figure 21 Front panel display for the OOB diagnostic Data activity indicator EMM data activity indicator OOB diagnostic indicator Carrier lock indicator L locked U unlocked ...

Page 63: ...EMM data is being carried on the OOB stream OSD Front panel Description YES On EMM data detected within the last 5 seconds NO Off EMM data not detected within the last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invali...

Page 64: ...e displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency to check if a valid OOB is on that specific frequency The MAN Freq parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 103 75 1 When in the OOB Receiver...

Page 65: ...splay the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform a warm reset 6 To abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The Front Panel will display hunt after a cold reset from the front panel This indicates that the product is in a Round Robin Hunt Mode Hunt will continue to b...

Page 66: ... In Band Status This diagnostic displays the in band status for the last attempted tuned channel The information is updated every five seconds Figure 22 Front panel display for in band diagnostic IB diagnostic indicator Data activity indicator Carrier lock indicator L locked U unlocked ...

Page 67: ... cover all packet processors regardless of the stream they are monitoring OSD Front panel Description YES On In band data detected within the last 5 seconds NO Off In band data not detected within the last 5 seconds Frequency The in band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from...

Page 68: ...tics B High Definition DVR DCX3501 M Installation Manual 58 365 095 16528 x 2 Unit Address This diagnostic displays the unit address of the CableCARD if inserted Figure 23 Front panel display of a unit address ...

Page 69: ...ream to which the OOB multicast 16 addresses are assigned The stream type and multicast 16 addresses cycle on the OSD every five seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The multicast 16 addressed messages filter on a 16 bit multicast addr...

Page 70: ...Diagnostics B High Definition DVR DCX3501 M Installation Manual 60 365 095 16528 x 2 Separable Security This diagnostic displays information on the inserted M CARD and CableCARD Interface with the DCX ...

Page 71: ...ss NOT BOUND if Card validation status is not bound for CableCARD reasons HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid HOST SIGN FAILED if status is not bound because of failure to verify Host s SIGN AUTH KEY FAILED if status is not bound because of failure to match AuthKey from the Host Device FAILED if binding failed for other reasons Pairing Rpt M...

Page 72: ...s diagnostic displays a status of the last attempted channel you attempted to tune on the in band stream The channel type determines the status display Figure 24 Current channel status front panel displays Digital channel indicator Epoch authorization code Purchasable indicator Preview indicator Digital channel ...

Page 73: ...service is purchased Acquired Not Playing Service has been partially acquired but is not playing For MPEG 2 services this means that no components are selected Preview Indicates whether the current program is in preview mode Purchasable Indicates whether the current program can be purchased for viewing Purchased Indicates whether the current program has been purchased EPOCH Num Number of authoriza...

Page 74: ...is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set N A the value is invalid or cannot be retrieved RS The retention state Forever 1 week 2 days 1 day 12 hours 6 hours 3 hours 90 ...

Page 75: ... Group ID SDV QAM diagnostic parameter table consisting of entries for attempted and successful SDV tunes and QAMs listed in the Auto Discover list Table includes the QAM frequency the TSID if a TSID mismatch exists Auto Discovery Indicator if QAM is included in the Auto Discover List Service group ID count of successful tunes to switched services count of short term tune failures over the last 24...

Page 76: ...Diagnostics B High Definition DVR DCX3501 M Installation Manual 66 365 095 16528 x 2 Power level Alternating with Frequency Frequency in Decimal point Power level in dB blank if modem not configured ...

Page 77: ...is not configured Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set Report Back Address Displayed in 4 byte hexadecimal format if configured Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non volatile code versions that are installed on the DCX3501 M When the native s...

Page 78: ... 16528 x 2 Download data received indicator Download Number of segments remaining for download to complete Figure reflects 17012 segments or Code module identifier bPC for the base platform CODE or SYS for the system object Alternating i h Indicator separating major and minor ...

Page 79: ...s the front panel displays the currently running environment and version number as shown in Figure 4 9 On the front panel bPC represents Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and front panel every five seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for the object is allocated LOADING Lo...

Page 80: ...ED Postponed The Object cannot run on the current system it will be enabled during the next boot CONNECTED Connect Connected to download PID awaiting data PEND CONNECT TryingToConnect Trying to connect ID The object identifier LO The Local Origination states whether the object is located locally on the set top ...

Page 81: ...when you display the diagnostic There is no front panel display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB Audio Video Status Audio Video Status diagnostics display information regarding audio and video content and settings configured for the set top ...

Page 82: ... in the Dolby Digital 5 1 nomenclature for example Dolby Digital 5 1 surround Valid values include OSD Display Description 0 LFE is not available 1 LFE is available i e Dolby Digital 5 1 surround Dolby Volume Indicates if Dolby Volume is turned on or off Audio Video Mute The Audio and Video Mute Status indicates if the audio and or video have been muted by the software The audio mute is either On ...

Page 83: ...et EIA 608 captions enabled with options set by user 608 Default EIA 608 captions enabled with no options set by user None Set Captions detected but not enabled OSD Display Definition CC 1 Closed Caption service CC 1 default CC 2 Closed Caption service CC 2 CC 3 Closed Caption service CC 3 CC 4 Closed Caption service CC 4 T 1 Closed Caption service T 1 T 2 Closed Caption service T 2 T 3 Closed Cap...

Page 84: ...Mode VP lock and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream Audio Mode indicates the audio Mode of in incoming digital service Valid values include N A The audio mode is not applicable to the currently tuned stream Mono The audio mode is monophonic Ste...

Page 85: ...Diagnostics B High Definition DVR DCX3501 M Installation Manual 75 365 095 16528 x 2 ...

Page 86: ...he HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080i 1920 pixels wide by 1080 pixels high interlaced 1280 x 720p 1280 pixels wide by 720 pixels high progressive 720 x 480p 720 pixels wide by 480 pixels high progressive 720 x 480i 720 pixels wide by 480 pixels high interl...

Page 87: ...4 bus Loop Detected indicates if a loop exists on the 1394 bus EUI device identifier Number of connected devices and associated device Identifier MPEG4 Passthrough indicated if MPEG4 content is passed through to the 1394 device The user can enable or disable MPEG4 Passthrough by pressing the MENU key while on the 1394 Status OSD diagnostics screen selection mode is indicated by then pressing SELEC...

Page 88: ...rive The drive type IDE or NOT AVAILABLE neither enabled nor configured Record Capacity Remaining The remaining recording capacity in bytes Number of Installed Drives The number of internal and external hard drives up to a maximum of 9 Drive The identification number sequentially assigned to each installed drive and whether the drive is Internal or External Model Number The drive model number assi...

Page 89: ... an internal hard drive only its temperature in degrees F Max Temp For an internal hard drive only its maximum temperature in degrees F Over Temp Indicates whether the drive is excessively hot Yes The internal drive temperature exceeds 140º F 60º C The LED Over Temp Indicator is on and remains lit until the next over temp sample is taken at least once an hour No There is no over temp problem Count...

Page 90: ...wise NO Acquire DS Channel The DOCSIS downstream channel acquisition status YES The downstream channel is acquired NO The set top is acquiring the downstream channel N A The value is invalid cannot be retrieved or DOCSIS is not enabled Obtain US Parameters The DOCSIS upstream channel descriptor UCD acquisition status YES The UCD is acquired NO The set top is acquiring the UCD or the downstream cha...

Page 91: ...he value is invalid or cannot be retrieved or DOCSIS is not enabled Initialize BPI The Baseline Privacy Interface BPI status YES BPI has been successfully initialized for the cable modem NO BPI initialization is in progress has failed or was not requested by the network N A The value is invalid or cannot be retrieved or DOCSIS is not enabled System Up Time The Days Hours Mins minutes and Seconds t...

Page 92: ...etrieved Carrier Lock is No if DOCSIS is not enabled 00 0 is displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled N A is displayed Mode The DOCSIS upstream channel mod...

Page 93: ...servers The fields are Field Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server s IP address in dotted decimal format xxx xxx xxx xxx the range of each xxx is from 0 to 255 It is blank if the value is invalid or no value can be retrieved ...

Page 94: ... the interactive information that is displayed only when the Thin Client platform is running The information on the OSD and front panel is updated at least once every five seconds while the diagnostic is displayed This is an example of a code module display with status descriptions Figure 27 Interactive status front panel display ...

Page 95: ...d if the Downstream ID is not configured or if it is unknown State The interactive status of the DCX3501 M Front Panel OSD Description U UNCONFIG The DCX3501 M is not configured for the interactive system and the platform should run as pre interactive C MAC_CONNECT The DCX3501 M is waiting to establish a connection to the MAC PID Stream Front Panel OSD Description I dc INIT_WAIT_DC_OR_C The DCX350...

Page 96: ...nt limit It is reset by the successful upstream transmission of a cell for example when the DCX3501 M receives an ACK If the counter reaches the MAC abort count limit the DCX3501 M assumes the MAC layer is unavailable due to noise congestion or some other problem The DCX3501 M stops transmitting data upstream reports an error to the calling function and attempts to re enter the network using the i...

Page 97: ...Diagnostics B High Definition DVR DCX3501 M Installation Manual 87 365 095 16528 x 2 Connected Home This diagnostic displays the connectivity and status of the Connect Home Network ...

Page 98: ...er Number of active content sessions running on each member of network MAC IP Hardware and Network addresses for each member of the network Collecting Data Displays whether data collecting is taking place on the network To Node Nodes currently sending data over the network From Node Nodes currently receiving data over the network Keypad Front Panel Indicators This diagnostic verifies the functiona...

Page 99: ... far to either side Press and release operation keys one at a time firmly and deliberately Try changing channels using the buttons on the DCX3501 M front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the mute button on the DCX3501 M or the remote control has not been pressed Press mute on the remote control...

Page 100: ...d by the DCX3501 M On screen graphics and captions may still be overlaid by your TV if enabled Alternatively use HDMI or component video instead No closed captions display Verify on the User Settings menu that closed captions are enabled on the DCX3501 M Verify that closed captions are enabled on the TV Note Closed captioning may not be available on the current program There are black bars to the ...

Page 101: ...e this by activating the zoom feature on the TV A broadcast may include black bars on either side of a widescreen broadcast This is called a hybrid aspect ratio and results in a black border around the video on a 4 3 TV Because this is part of the broadcast the DCX3501 M cannot correct the video You may be able to minimize the border using the zoom feature on the TV Colors do not appear correctly ...

Page 102: ...Motorola Mobility Inc 101 Tournament Drive Horsham PA 19044 www motorola com 365 095 16528 x 2 02 11 ...

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