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4 DIAGNOSTICS

42

Memory Configuration

This diagnostic displays the DCH3200 memory configuration. The information is updated
when you display the diagnostic.

There is no LED display for this diagnostic.

The Memory Configuration fields are:

Field Description

System RAM

The allocated system RAM in MB.

Flash

The allocated flash memory in MB.

NVRAM

The allocated NVRAM in KB.

Audio/Video Status

Audio/Video Status diagnostics display information regarding audio and video content
and settings configured for the set-top.

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Summary of Contents for DCH3000

Page 1: ...INSTALLATION MANUAL DCH3200 Installation Manual ...

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Page 3: ...f the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long perio...

Page 4: ...vice pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference wi...

Page 5: ...assistance 2007 Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARDTM M CardTM and DOCSIS are trademarks or registered ...

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Page 7: ...or Video 12 Cabling to an HDTV and an A V Receiver 13 Cabling to a Standard Definition TV and an A V Receiver 14 Cabling to a Standard Definition TV and Audio Receiver 15 Data Device Connections 16 Operational Check for the Remote Control 17 Optimizing the High Definition Settings 17 Graphics Overlaying the Video 20 4 Diagnostics 21 Using the Diagnostics 21 General Status 22 Purchase Status 24 Out...

Page 8: ...efinition stereo TV 14 Figure 3 4 Cabling an audio receiver 15 Figure 3 5 Sample data devices you can connect to the DCH3200 16 Figure 4 1 Example of the front panel display for the diagnostic main menu 21 Figure 4 2 Example General Status display no error 22 Figure 4 3 Front panel display for Purchase Status diagnostic 24 Figure 4 4 Front panel display for the OOB diagnostic 26 Figure 4 5 Front p...

Page 9: ...CONTENTS vii Tables Table 2 1 Front panel 5 Table 2 2 Rear panel connections 7 Table 3 1 Operational check procedures 17 ...

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Page 11: ...ing Authorization and purchase of on demand programming High Definition television HDTV video decoding HDTV output through component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of analog and digital interconnection options Built in DOCSIS cable modem Ethernet and Universal Serial Bus USB 2 0 ports for future home networking applications...

Page 12: ...o scaling picture in graphics 32 bit 2D graphics support in hardware Macrovision copy protection High Definition video output through o HDMI also compatible with DVI using an HDMI to DVI converter cable o Component Video YPbPr o IEEE 1394 Standard Definition video output through o S Video o Baseband o RF Audio output through o Digital audio S PDIF ATSC standard Dolby Digital AC 3 electrical or opt...

Page 13: ... refer to your product manual or our Web page Calling for Repairs If a Motorola set top requires repair service please call one of the following Motorola Authorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number ...

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Page 15: ...andby 5 Menu displays the menu 6 Guide displays the program guide 7 Info displays current channel and program information 8 Format change the video output format 9 Channel changes channel up or down The availability of certain features is dependent upon application support Front Panel Format Button The Format button located on the front panel of the DCH3200 allows you to quickly change the video o...

Page 16: ...Once a viewable picture is available please use the User Settings Menu to optimize the DCH3200 display settings for your specific television Video Format Indicators Front Panel Display The front panel display of the DCH3200 is equipped with four indicators to the right hand side of the display that are used to indicate the currently selected video output format on the Component Video YPbPr and HDM...

Page 17: ...dulated audio video SDTV to TV or VCR 3 M Card Inserted M Card 4 Serial Service only 5 6 Digital Audio S PDIF Provides Dolby Digital 5 1 audio or PCM output 7 S Video Connects to S Video SDTV input of TV or VCR 8 YPbPr Component video output HDTV 8 Video Audio Out Composite Video SDTV Audio inputs and outputs 9 HDMI High Definition TV HDTV connector 10 USB 2 0 High Speed peripheral device connecti...

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Page 19: ...l supplied with the TV or the TV itself The DCH3200 offers the following video outputs Component YPbPr HDTV and SDTV The YPbPr outputs provide component video the most widely supported HD video connection HDMI or IEEE 1394 HDTV and SDTV HDMI and IEEE 1394 offer higher quality HD video than component video If the TV has an HDMI or a DVI input use the HDMI output instead of the IEEE 1394 output HDMI...

Page 20: ...llation instructions for directions on connecting to baseband and digital audio S PDIF ports The VCR and TV receive their A V signals from the currently selected input device on the audio receiver This is important when the subscriber has another A V device such as a DVD player a secondary VCR a CD player or other electronic component We recommend connecting the TV to the monitor output so on scre...

Page 21: ...hing that diagram 5 Determine if you are connecting to a data device see Data Device Connections in this section For installation details refer to the instructions included with the data device 6 Connect the cable terminal to the coaxial cable wall outlet 7 Perform the operational check for the remote control 8 Optimize the high definition settings See Optimizing the High Definition Settings in th...

Page 22: ... a DVI input but has an IEEE 1394 input connect it to the DCH3200 IEEE 1394 output If you use IEEE 1394 on screen graphics do not display Otherwise use the component video Y Pb and Pr connectors Note Be sure to match up each signal to the same connection on the TV Otherwise the colors will not appear correctly on your TV Figure 3 1 Cabling to an HDTV Because HDMI and IEEE 1394 provide both video a...

Page 23: ...h the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs output s then the DCH3200 HDMI output can be directly connected to th...

Page 24: ...to a Standard Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs This connection method does not support HDTV For information see Cabling to an HDTV for Video in this section ...

Page 25: ...ction The A V configuration illustrated below enables digital stereo recording including Dolby Surround sound Use only one set of composite input connectors on the audio receiver Figure 3 4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV For HDTV connection information see Cabling to an HDTV for Video in this section ...

Page 26: ...panel provides the following data ports USB 2 0 Can be used to daisy chain USB devices such as printers and storage devices or to interface with keyboards joysticks and other USB PC peripherals Ethernet 10 100 Mbps RJ 45 port IEEE 1394 Can be used to connect an MPEG 2 compatible display device The DCH3200 front panel provides USB 2 0 Can be used in the same manner as the rear panel USB 2 0 port Fi...

Page 27: ...ain to restore the sound If the DCH3200 does not operate properly refer to the Troubleshooting section Optimizing the High Definition Settings This subsection describes how to optimize SD and HD video settings and closed captioning based on subscriber preferences Before you optimize the output settings Connect the DCH3200 receiver to other home entertainment devices Plug the DCH3200 receiver into ...

Page 28: ...on The User Settings menu options are Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN By default the 16 9 option is selected The options are used as follows 16 9 designates that a widescreen television is connected to the DCH receiver 4 3 LETTERBOX designates that a standard screen televisio...

Page 29: ...480p The DCH receiver will present standard definition programs in the Enhanced Definition 480p format 720 x 480 pixels Stretch The DCH receiver will automatically stretch all standard definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available when the TV Type setting is 16 9 Off Th...

Page 30: ...heir defaults select this option and press the key For HDMI only when you first connect a TV to the DCH receiver using the HDMI connection the TV and the DCH receiver exchange information to automatically determine the best possible TV TYPE and HDMI YPbPr OUTPUT settings You can change these settings at any time To cause the HDMI TV and DCH receiver to re exchange information to restore the automa...

Page 31: ...strative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the DCH3200 is installed with the Thin Client software and that it is connected to an AC outlet 2 Press POWER and immediately press SELECT to enable diagnostic mode The Diagnostics main menu is displayed on the OSD and d01 is displayed on the front panel Figure 4 1 Example of the front pane...

Page 32: ...tatus This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed Figure 4 2 Example General Status display no error Environment code Error code ...

Page 33: ...P14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCH operations connect or disconnect message determines whether the DCH3200 is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID The model in he...

Page 34: ... The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time The last time the DCH3200 attempted to report back purchases to the controller in GPS seconds IPPV Status If IPPV is enabled the IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and...

Page 35: ...Sequence number and time of the last Poll Acknowledge message sent by the controller Stack Unit Unit used in purchase processing Show Count Count used in purchase processing Credit Total Credit used for purchase processing Debit Total Debit used for purchase processing Out Of Band OOB Status This diagnostic indicates the out of band control channel status The information is updated every 5 seconds...

Page 36: ...g carried on the OOB stream OSD Front panel Description YES On EMM data detected within last 5 seconds NO Off EMM data not detected within last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC When car...

Page 37: ...le OOB OSD diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency to check if a valid OOB is on that specific frequency The MAN Freq parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 103 75 1...

Page 38: ...rform a warm reset 6 To abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The Front Panel will display hunt after a cold reset from the front panel This indicates that the product is in a Round Robin Hunt Mode hunt will continue to be displayed until the proper stream is detected In Band Status This diagnostic displays the in band stat...

Page 39: ...he stream they are monitoring OSD Front panel Description YES On In band data detected within last 5 seconds NO Off In band data not detected within last 5 seconds Frequency The In band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from 54 to 860 MHz SNR When carrier lock has been establ...

Page 40: ...4 DIAGNOSTICS 30 Unit Address This diagnostic displays the unit address of the CableCARD if inserted Figure 4 6 Front panel display of a unit address ...

Page 41: ...e assigned The stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multi...

Page 42: ...idation UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status in not bound for CableCARD reasons HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid HOST SIGN F...

Page 43: ...Field Description Object Name Code object name executing on the CableCARD Object Ver Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD ...

Page 44: ...4 DIAGNOSTICS 34 Current Channel Status This diagnostic displays a status of the last attempted tuned channel on the in band stream The channel type determines the status display ...

Page 45: ... frequency for the digital service It can be from 54 to 860 MHz Authorized Indicates whether the DCH3200 is authorized for the currently tuned service YES authorized NO not authorized Purchasable Indicates whether the current program can be purchased for viewing OSD Front panel Description YES on Can be purchased NO off Cannot be purchased Preview Indicates whether the current program is in previe...

Page 46: ...value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set...

Page 47: ...4 DIAGNOSTICS 37 RF Modem Upstream This diagnostic displays the RF modem status if an RF modem is installed in the DCH3200 The information is updated each time this diagnostic is displayed ...

Page 48: ...sted Power Level The value in dB assigned to the DCH3200 during RF leveling blank if it is not configured Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set Report Back Address Displayed in 4 byte hexadecimal format if configured Decimal point Frequency indicator Frequency in MHz Alternating with Power level indicator Po...

Page 49: ...es information about the firmware loaded in flash memory and all non volatile code versions are installed on the DCH3200 When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible ...

Page 50: ...th Download data received indicator Download status Code module identifier bPC for the base platform CODE or SYS for the system object Indicator separating major and minor revision numbers Number of segments remaining for download to complete Figure reflects 17012 segments remaining ...

Page 51: ...code Object The object name Ver The object version Status The object status updated on the OSD and front panel every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled_Not_...

Page 52: ... There is no LED display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB Audio Video Status Audio Video Status diagnostics display information regarding audio and video content and settings configured for the set top ...

Page 53: ... is not available 1 LFE is available for example Dolby 5 1 surround Muting State and Method The Audio and Video Mute Status indicates if the audio and or video has been muted by the software The audio mute is either On or Off The Video Mute describes the MPEG muting method selected by the software and indicates if the output video is in the mute state by displaying On or Off followed by the mute m...

Page 54: ...xx parameter should directly reflect the User Setting Status parameter of SERVICE SELECTION for Analog or Digital services as described below xxxxxxxxxxxx is the Service Selected parameter which should directly reflect the User Setting Status parameter of SERVICE SELECTION for Analog or Digital services and will be shown as one of the following if captions are enabled See section 16 5 and 16 6 for...

Page 55: ...k and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream Audio Mode indicates the audio Mode of in incoming digital service Valid values include N A the audio mode is not applicable to the currently tuned stream Mono the audio mode is monophonic Stereo the aud...

Page 56: ... DIAGNOSTICS 46 Interface Status The Interface Status diagnostic displays when running in Thin Client There is no front panel display The information on the OSD is updated when you display the diagnostic ...

Page 57: ...4 DIAGNOSTICS 47 ...

Page 58: ...tive or Active HDCP Enabled Indicates whether the DCH3200 is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080I 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high progressive 720...

Page 59: ...s the entire screen HDMI YPbPr Output Allows you to specify the video output format of the DCH receiver for all content when the 4 3 override setting is Off or for all 480p 720p and 1080i content when the 4 3 override is used Options include 1080i 720p 480p and 480i By default the 1080i option is selected The options are used as follows 1080i The DCH receiver will present programs in the High Defi...

Page 60: ...tput setting is 1080i 720p or 480p Closed Caption Turns closed captions off or on The front panel display indicates the status of the closed captions Defaults to DISABLED Options are ENABLED or DISABLED Service Selection Sets the service used for closed captions Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the font size for closed captions D...

Page 61: ...4 DIAGNOSTICS 51 DOCSIS Status This three screen diagnostic displays status information for the embedded cable modem eCM ...

Page 62: ...address typically from a Dynamic Host Configuration Protocol DHCP server YES The IP address is acquired NO The set top is acquiring its IP address N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Obtain Configuratio n File Displays whether the cable modem has downloaded its DOCSIS cable modem configuration file from the TFTP server YES The cable modem configuration file has...

Page 63: ...a DOCSIS downstream channel NO The cable modem is not locked to a downstream channel N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned It can be 54 to 860 MHz If the value is invalid or cannot be retrieved downstream Carrier Lock is NO or if DOCSIS is not enabled N A is dis...

Page 64: ... addresses learned by the DCH3200 cable modem including the Set Top MAC and future MAC addresses assigned by DSG in hexadecimal format xx xx xx xx xx xx on two screens if necessary If the value is invalid or cannot be retrieved or if DOCSIS is not enabled no values are displayed Application Specific Information This diagnostic displays information about application servers The fields are Field Des...

Page 65: ...em address value is the same as the terminal ID assigned by the DAC 6000 It is a unique system generated eight digit integer between 1 and 16777215 00000000 is displayed when the UPM is not configured or if it is unknown Upstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH3200 0000 is displayed if the Upstream ID is not configured or if it is unknown Downstr...

Page 66: ...ny prepare for poll or MAC messages S RUN_STOPPED The interactive run state has stopped and DCH3200 is waiting for status or a transmission control message 00 INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when the DCH3200...

Page 67: ...NOSTICS 57 Keypad Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front panel keypad Each highlighted character corresponds with a front panel key press ...

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Page 69: ...the DCH receiver front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the mute button on the DCH receiver or the remote control has not been pressed Press MUTE on the remote control to restore sound If the DCH receiver audio output is connected to the TV verify that the mute button on the TV has not been pre...

Page 70: ...s menu that closed captions are enabled on the DCH receiver Verify that closed captions are enabled on the TV Note Closed captioning may not be available on the current program There are black bars to the right and left of the picture Wide screen TVs display 4 3 programs in this format unless set to Stretch Turn on the 4 3 OVERRIDE feature in the User Settings menu This enables most wide screen TV...

Page 71: ... the screen from top to bottom or the graphic appears below the active video the program is being letterboxed by the broadcaster You can minimize this by activating the zoom feature on the TV A broadcaster may include black bars on either side of a wide screen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the ...

Page 72: ...Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 537542 001 a 04 07 ...

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