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Help
• Make sure that the Baby and Parent Units are not near other
electrical equipment, such as a television, computer or cordless/
mobile telephone. Move the Baby Unit or Parent Unit 3 feet away
from other electrical equipment.
• Use of other 2.4 GHz products, such as wireless networks (Wi-
Fi® routers), Bluetooth™ systems, or microwave ovens, may cause
interference with this product. Keep the Baby Unit or Parent Unit
at least 3 feet away from these types of products, or switch them
off if they appear to be causing interference.
• If the signal is weak, try moving the Parent and/or Baby Unit to
different positions in the rooms.
Noise interference on your device
• To avoid background noise or echoes, ensure that there is enough
distance between your device and the Wi-Fi® Camera Unit.
• Use of other 2.4 GHz products, such as Bluetooth™ systems or
microwave ovens, may cause interference with this product. Keep
the Wi-Fi® Camera Unit at least 3 feet away from these types
of products, or switch them off if they appear to be causing
interference.
Lost connection
• Check your Wi-Fi® settings. If necessary, reconnect your Wi-Fi®.
Ensure that the Wi-Fi® Camera Unit is switched ON. Wait a few
minutes to make the connection with the Wi-Fi® system.
If you forgot your password
• If you do not remember your password, tap Forgot Password and
submit your e-mail address. A new password will be sent to your
e-mail address immediately.
