Maintenance, Troubleshooting and Error Messages 14 - 11
05-03-2007, 05:44:32.08158 (009690ms), CVoIPWT::VoIPWTCallback WTRX Stop Event: Channel= 3 ID=0
05-03-2007, 05:44:51.26711 (018553ms), CAgent::ProcessWndMessages WM_KILLFOCUS active window=1
05-03-2007, 05:44:51.26719 (000008ms), cancel readnotify requestID= 3 notifpending=1 cancelpending=0
05-03-2007, 05:44:51.26730 (000011ms), read cancelled
05-03-2007, 05:44:52.27831 (001101ms), cancel readnotify requestID= -1 notifpending=0 cancelpending=0
CA50 Device
The CA50 contains several diagnostic applications that can be used to troubleshoot the CA50 device.
includes possible problems and the applications to use to help troubleshoot.
Table 14-5
Troubleshooting the CA50 Device
Problem
Solution
The red laser beam does not emit when
the Scan key is pressed to scan bar
codes.
Use ScanSamp to test the scanner as follows.
From the CA Menu, use the Up and Down arrow keys and select Programs
> ScanSamp. Aim the scan window at a bar code and press Scan/Select.
•
If the red scan beam emits and decoded bar code data displays on the
device, the business application used for scanning may be faulty.
•
If the red scan beam does not emit and the bar code is not decoded, there
may be a problem with the device.
Voice is inaudible.
Use the Audio Test App to test the CA50 speaker, receiver and microphone
as follows.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > Audio Test App and ensure Output is set to Speaker
(press Scan/Select to toggle Output from Handset to Speaker).
•
Select Programs > Audio Test App> Play Audio> Play... to test the
speaker and receiver.
•
Select Programs > Audio Test App> Record Audio> Record... to test the
speaker, receiver and microphone.
If sound is audible, the business application used for audio may be faulty.
If sound is not audible, there may be a problem with the device.
The CA50 battery in the device does not
charge.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > UCA Sys Info to verify correct battery temperature,
voltage and current statistics.
If the temperature is > 35
o
C, place the device in the charger and move it to
a cooler place.
CA50 seems sluggish.
From the CA Menu, use the Up and Down arrow keys and press Scan/Select
to select Programs > UCA Sys Info to check memory allocation problems or
WLAN connection issues.
If AVAIL RAM is significantly lower than 18996 or if AVAIL VIRT is significantly
lower than 29120, reboot the device. If the condition persists, contact
Motorola Enterprise Mobility support (see
Service Information on page xxi
).
Summary of Contents for CA50
Page 1: ...CA50 UCA Client Server Developer User Guide ...
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Page 3: ...CA50 UCA Client Server Developer User Guide 72E 93914 02 Revision A November 2009 ...
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Page 109: ...UCA Client Application on the CA50 5 3 Page intentionally blank ...
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Page 135: ...UCA Server 6 25 Figure 6 30 Installing Prerequisites Figure 6 31 SQL Server Setup ...
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