TROUBLESHOOTING
SECTION 4
SECTION 4, TROUBLESHOOTING
4-3
There is a good possibility that the Default Gateway’s IP address
is the router’s IP address. You can verify the router’s IP address
on the Internet > Basic screen.
!
If you receive a reply (the first word will be
Reply…
), then
your computer is connected to the router. Proceed to
Step 4
.
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
4
In the
Command
window, type
ping
and your
ISP’s default
gateway
and press
Enter
. For example, type ping 192.168.20.1.
!
If you receive a reply (It might look something like this:
Reply
from 216.109.125.72…
), then your connection to the internet
is alive and well. You can verify the ISP’s IP address at the
Default Gateway field on the Internet > Basic screen.
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
5
If you cannot determine your ISP’s default gateway, ping
www.yahoo.com or another known web location.
I cannot access the Configuration Utility for the router.
!
Verify your Ethernet connection to the router.
!
Verify that the IP address of the PC being used to configure the
router is on the same network as the router’s configuration IP
address.
!
The IP address of your network adapter must be on the same
network and not a duplicate of any others on the network (for
example: 192.168.20.3 and using a subnet mask of
255.255.255.0 can be used to login to the router’s default IP
address of 192.168.20.1). Refer to Section 2: Configuration >
Configure Your Computers on how to adjust the IP address for
your PC.
!
Verify that you can ping the router on this IP address.
!
In the
Command
window, type
ping
and your router’s default
IP address and press
Enter
. For example, type:
ping 192.168.20.2
.
!
If you have changed the factory configured default IP address
of the router, you will need to set your network adapter
accordingly.
!
Verify you are entering the correct URL in the browser. The
default is http://192.168.20.1. If you think you have changed the
IP address used to configure the router and cannot remember it,
you must reset the unit back to factory defaults. To do this, press
and hold the reset button for more the 5 seconds. This clears the
router’s user settings, including User ID, Password, IP Address,
and Subnet mask.
