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Troubleshooting Hints

FLASHport User’s Guide

28

Note:

If a FLASHing error occurs in the CPS instructing you to
reset the system Off and then back On; and then once the
MCH powers back up, if a spinning Motorola logo appears
within the MCH display, clicking the “Retry” button at that
point (from the error message that appears within the CPS)
should recover the FLASHport process.

94C35_Book.book Page 28 Thursday, June 2, 2005 3:10 PM

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Summary of Contents for ASTRO 25

Page 1: ...FLASHport Software User s Guide ASTRO 25 Mobile Radios ASTRO 25 Portable Radios for and ...

Page 2: ...ransmission Motorola does not warrant that Licensee s use of the Motorola Software or the Products will be uninterrupted or error free or that the Motorola Software or the Products will meet Licensee s particular requirements This limited software warranty does not include any warranty covering the processing of date data from into and between the year 1999 and the year 2001 Any such warranty woul...

Page 3: ...Introduction 1 Introduction to FLASHport 1 How to Use This Manual 2 FLASHport Upgrade Package 3 Getting Started 4 Items You Will Need to Get Started 4 Equipment Setup 7 Upgrading Your Radio 8 Upgrading Your Radio Using CPS 8 FLASHing Procedure CPS 8 Troubleshooting Hints 15 ...

Page 4: ...he copyrighted computer program Accordingly any copyrighted Motorola computer programs contained in the Motorola equipment described in this manual may not be copied or reproduced in any manner without the express permission of Motorola Furthermore the purchase of Motorola equipment shall not be deemed to grant either directly or by implication estoppel or otherwise any license under the copyright...

Page 5: ...ter on Previously changing radio features and capabilities meant costly hardware modifications or buying a new radio But now similar to how a computer can be loaded with different software your radio s features and capabilities can be upgraded with FLASHport software This gives your Motorola radio the ability to meet your needs both today and in the future System software packages provide basic ra...

Page 6: ...gramming Software CPS This is provided as a separate application and must be purchased and installed on your computer prior to beginning the radio upgrade The following sections of this guide apply to all upgrades Getting Started Equipment Setup Be sure to read through these sections before installing the radio upgrade software Then when you are ready to install the new radio upgrade software into...

Page 7: ...w iButton FLASHkey which has been programmed with the aftermarket order information I ve Been FLASHED stickers which allow you to mark each radio that has been upgraded New radio labels to add and or replace the existing labels on the back of the radios These labels identify the system package purchased and the radios new FLASHcode ASTRO XTS 2500 XTS 5000 DIGITAL PORTABLE RADIOS ASTRO DIGITAL SPEC...

Page 8: ...98SE ME Win NT 4 0 SP6 Win2000 256 MB RAM or higher for Windows XP Home or Professional Hard Disk Space 1 Gigabyte drive with 450 MB minimum free space Peripherals Microsoft Windows supported mouse or trackball Microsoft Windows supported serial port for radio communication USB port for Windows 2000 SP2 or higher or Windows XP SP1 or higher optional Microsoft Windows supported printer port for rep...

Page 9: ...dapter FLASHport Software Disk s Included with the upgrade package RS 232 Programming and Test Cable RKN4106 for XTS 2500 XTS 5000 XTS 1500 MT 1500 and PR 1500 RKN4122 for SSE 5000 USB Programming and Test Cable RKN4105 for XTS 2500 XTS 5000 XTS 1500 MT 1500 and PR 1500 RKN4121 for SSE 5000 ASTRO XTS 2500 XTS 5000 DIGITAL PORTABLE RADIOS ASTRO DIGITAL SPECTRA PLUS MOBILE RADIOS ...

Page 10: ...th W3 W4 W5 W7 or W9 Control Head XTL 5000 with O5 Control Head XTL 2500 and XTL 1500 Radios ASTRO 25 Portable XTS 5000 XTS 2500 XTS 1500 MT 1500 PR 1500 SSE 5000 ASTRO 25 Mobile XTL 5000 XTL 2500 XTL 1500 ASTRO Digital Spectra Plus Customer Programming Software CPS For ASTRO 25 Portable CPS Tuner RVN4181 For ASTRO 25 Mobile CPS Tuner RVN4185 For ASTRO 25 Portable and ASTRO 25 Mobile Combined Pack...

Page 11: ...ge 4 Note FLASHport via USB is supported only for ASTRO 25 portable radios Note For XTL 5000 with O5 control head XTL 2500 and XTL 1500 radios it is very important to connect the programming cable directly into the control head even for remote mounted configurations MTS 2000 Radio To Computer s Com or USB Port RS 232 or USB Programming Test Cable Note The FLASHkey is connected to the computer s pa...

Page 12: ...ribe the best method to upgrade your radio Note To save time perform upgrades of the same model type consecutively Example XTS 5000 Model 1 radio followed by an XTS 5000 Model 1 radio 1 Your FLASHport software upgrade package includes one piece of software FLASHport upgrade software on CD ROM Before starting the upgrade procedure copy the software to your PC hard drive 2 Connect the equipment as s...

Page 13: ...ed in italics between will vary depending on the type of radio you are upgrading make the selections appropriate to the radio type e g XTS 5000 radio XTS 2500 radio etc 5 From the menu bar in the CPS main window select Tools FLASHport Read Radio Configuration The following Read Radio Configuration screen will appear Make sure the Port setting is correct and click on OK ...

Page 14: ...dio After the upgrade you ll re examine this screen to make sure the upgrade was successful Note that you can click on the Details button to view the features currently enabled on this radio 7 Close the View Radio Configuration screen From the menu bar in the CPS main window select Tools FLASHport Read FlashKey Configuration The following Read FLASHkey Configuration screen will appear ...

Page 15: ... heed the notice and warning on the screen Click on OK to proceed 8 The FLASHkey Configuration will be read and the View FLASHkey Configuration screen will appear More data is displayed if a full upgrade FLASHkey is read less data appears if a refresh FLASHkey is read ...

Page 16: ...io software file copied to your PC in Step 1 verify that the directory paths in the Current Settings area are correct typically valid unless you have moved files in which case you ll have to select the proper paths then click OK Note Regarding the UCM Upgrade Path Filename field the UCM Universal Crypto Module is used for radios equipped with Secure Encryption This field is only used if the radio ...

Page 17: ...ted by a progress bar at the bottom of the screen Note For the XTL 5000 with O5 control head XTL 2500 and XTL 1500 radios the FLASHport process takes longer than other mobile radios due to the fact that these new control heads now contain upgradeable software 12 When the software has completed loading into the radio the following screen will appear ...

Page 18: ...her radio by repeating Steps 5 through 12 pages 9 through 13 After completing the upgrade disconnect the radio Replace and or add the radio label with the new radio label provided It is very important that the new labels are placed on each FLASHed radio so that the radios can be identified for future service and programming To help identify the radios that have already been upgraded place an I ve ...

Page 19: ...orrective Actions Error extracting bootcode from upgrade file This is an error with the software upgrade kit It is either corrupted or an error occurred while extracting the bootcode software Verify that the correct software upgrade kit has been selected Error Opening Flash Upgrade File This is an error with the software upgrade kit It is either corrupted or the application cannot locate the file ...

Page 20: ...de Verify that correct software upgrade kit has been selected Error Opening Flash Upgrade File This is an error with the software upgrade kit It is either corrupted or the application cannot locate it Verify that the correct software upgrade kit has been selected and that the user has per missions to read the file There is a FLASH file and hardware mismatch This is an error with the software upgra...

Page 21: ...nvalid Current Flash Code Current FLASHcode in the radio does not match the Current FLASHcode value in the FLASHkey Verify that the correct FLASHkey is attached Invalid Internal Codeplug Version This is an error with the FLASHkey The internal codeplug version of the FLASHkey is not sup ported by the application A new FLASHkey is needed Invalid External Codeplug Version This is an error with the FL...

Page 22: ...FLASHkey Data Read Error This is an error with the FLASHkey The applica tion was unable to read the FLASHkey data Verify that the FLASHkey is connected properly from the CPS Menubar Tools FLASHport Read FLASHkey Configuration If unable to read the FLASHkey must have been corrupted and a new FLASHkey is needed The FLASH Upgrade Failed Cannot read the FLASH key nVerify that the FLASH key is properly...

Page 23: ...tion problem occurred Check for loose cables and retry the upgrade If the problem persists try using a dif ferent cable or computer Error reading model definition flag FLASHport capable flag This is an error reading specific data from the radio Most likely a communication problem occurred Check for loose cables and retry the upgrade If the problem persists try using a dif ferent cable or computer ...

Page 24: ...or computer Error reading radio processor type This is an error reading specific data from the radio Most likely a communication problem occurred Check for loose cables and retry the upgrade If the problem persists try using a dif ferent cable or computer Failed to download bootcode This is an error while downloading the boot loader into the radio Most likely a communica tion problem occurred Chec...

Page 25: ...le Read Device to see if a problem occurs If successful request user to reset the radio and retry the upgrade If the problem persists try using a different cable or computer Radio failed to reset This is an error having to do with the radio failing to reset Therefore manually reset the radio Check for loose cables and retry the upgrade If the problem persists try using a different cable or compute...

Page 26: ...et to the tun ing partition This error could happen only in mobile ASTRO Spectra Plus radios It will not cause the upgrade to abort The upgrade will continue anyways When the upgrade completes if the tuning partition was upgraded see the status of the FLASHport upgrade then the radio may need a cpfix solution to fix a value in the tuning partition that can cause issues with radio opera tion Error ...

Page 27: ... option The codeplug in the radio must have a special structure in order for the upgrade to continue This error appears when the codeplug has more than 240 Conventional Personalities ERROR Cannot proceed with FLASH Upgrade when the codeplug has more than 15 Zones n Please remove the additional Zones and try again This error only appears in the portable when when upgrading to add the Conventional R...

Page 28: ...the upgrade Failed to install Motorola XTS FLASHzap Device Please reset your radio This error will occur if the FLASHzap Device was not installed correctly this is not a CPS installation issue The FLASHzap device is installed when USB is to be used for the first time for FLASHport upgrades in the specific machine The installation of the device occurs automatically when the radio is put in bootmode...

Page 29: ... is NOT FLASH portable This error indicates that the attached radio can not be upgraded Verify that correct radio is attached This Radio has an Invalid Serial Number Upgrade Aborted This error indicates that the radio s serial num ber has incorrect nomenclature Verify that the serial number in the radio is of correct nomen clature H Option File Import Failure This is an error having to do with the...

Page 30: ...ected is not supported by the CPS application Verify that the correct CPS is being used to upgrade the radio Flash Not Performed Radio Already Upgraded This error only occurs in releases of CPS older than R05 00 00 This error indicates that the radio connected to the PC has already been upgraded with the attached FLASHkey A new FLASHkey is needed to upgrade this radio Codeplug Upgrade Failed This ...

Page 31: ... an FL 01 90 error code appears in the MCH s display when a programming cable is attached to the control head after a brief delay the transceiver goes into Maintenance Mode this appears in the MCH s display when a programming cable is not attached to the control head the transceiver will continue to reset and display the FL 01 90 error Unresponsive Mode If you are sure that the programming cable i...

Page 32: ...e CPS instructing you to reset the system Off and then back On and then once the MCH powers back up if a spinning Motorola logo appears within the MCH display clicking the Retry button at that point from the error message that appears within the CPS should recover the FLASHport process ...

Page 33: ...radio screen 13 FLASHkey 5 FLASHport introduction 1 package contents 3 I iButton 3 L Labels 3 14 Launch the CPS 9 M manual using 2 P Programming and Test Cable5 R Read FLASHkey Configuration screen 10 Read Radio Configuration Screen port setting 9 S secure encryption UCM 12 sticker I ve been FLASHED 3 14 T troubleshooting CPS 15 V View FLASHkey Configuration screen 11 View Radio Configuration scre...

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Page 36: ...d M Logo are registered in the U S Patent and Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2003 2005 All rights reserved Printed in U S A 6881094C35 6881094C35 B ...

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