Chapter 4
Troubleshooting and FAQs
Troubleshooting 66
Wi-Fi issues
I can’t connect to a Wi-Fi network
•
Your C5m/F5m may not have located a Wi-Fi network. From the Start menu, tap
Control
Panel
then
Network and Internet
. View your active networks. If no network is
connected, tap
Connect to a network
and select a network from the list.
•
Your Tablet PC may be too far from the wireless router or access point. Move your tablet
closer to the router or access point.
•
Wi-Fi must be enabled from Motion Dashboard. Open Motion Dashboard, tap
Wireless
and select the checkbox next to
Enable 802.11 Internal Wireless
.
•
You may not have access to the network. Obtain a user name and password from your
System Administrator.
•
Your tablet’s security settings may prevent a connection. For example, the network may
not be broadcasting the network name (SSID) or encryption may be required. Check
with your System Administrator.
Bluetooth issues
I can’t connect to a Bluetooth network
•
Bluetooth must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless,
and tap the checkbox next to
Enable Bluetooth Internal Wireless
.
•
Your Bluetooth device must be paired. From the Windows notification area, tap the
Bluetooth icon
and select
Add a Device
. Make sure the Bluetooth device is
discoverable according its manufacturer’s instructions. Select the desired Bluetooth
device from the list of available devices. Follow the on-screen instructions to complete
the procedure.
•
Your Bluetooth device is out of range. The Bluetooth devices are designed for short-
range communication and can only connect at distances up to 33 feet (10 meters).
No other Bluetooth device can detect the C5m/F5m tablet
•
From the Windows notification area, tap the Bluetooth icon
and select
Open
settings
. On the
Options
tab, select
Allow Bluetooth devices to find this computer
.
I tried to pair my Bluetooth device several times but it isn’t detected:
•
Ensure that the Bluetooth device you’re adding is discoverable. See the device’s
manufacturer’s instructions for more information.
•
Ensure that the Bluetooth device battery is charged.
•
If the tablet still can’t detect the Bluetooth device, contact the device manufacturer for
assistance.