TROUBLE SHOOTING
PROBLEM
PROBABLE CAUSE
SOLUTION
Low heat / Low flame
when valve turned to
high.
For propane- improper lighting
procedure.
Ensure lighting procedure is followed carefully. The
valve must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instruction.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner venturi. See general
maintenance instructions.
Burner will not light with
the igniter, but will light
with a match.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Replace with heavy duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the ignition switch ( if equipped)
are firmly pushed onto their respective terminals.
Burner will not stay lit
when control knob is
released.
Knob not being held in long
enough.
Too windy.
Lava rock or debris in ignition
area of the burner preventing
thermocouple from being fully
engulfed in flame.
Dirty thermocouple or
thermocouple connection.
Faulty thermocouple or valve.
Thermocouple mush have time to heat up-hold the knob
in for 30 seconds after the burner lights, then release.
Unit will shut down if winds are greater than 10mph
(16km/h). Either locate to different area or use when it is
less windy.
Ensure there is no lave rock or other debris in ignition
area, and that the small hole bellow the thermocouple is
unobstructed.
Clean the thermocouple and clean the connection
between the valve and thermocouple. Ensure the
connection is properly tightened.
Replace thermocouple and / or valve.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal vibrations in
the regulator and does not affect the performance or
safety of the gas heater.
Humming regulators will not be replaced.
Valve setting at high with
low heat output.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in “low flow”
state.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully. All
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
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