19
19
g
HELPLINE
If you have any difficulty with your appliance, do not
hesitate to call. We are more likely to be able to help
than the store from where you bought it.
Please have the following information ready to
enable our staff to deal with your enquiry quickly:
•
Name of the product.
•
Model number as shown on the underside of the
appliance.
•
Serial number as shown on underside of the
appliance.
UK Helpline
0844 871 0951
Replacement Parts
0844 873 0717
Ireland Helpline
1800 409 119
YOUR TWO YEAR
GUARANTEE
It is important to retain the retailer’s receipt as
proof of purchase. Staple your receipt to this back
cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can be
found on the base of the product.
Model no.
Serial no.
All Morphy Richards products are individually
tested before leaving the factory. In the unlikely
event of any appliance proving to be faulty within
28 days of purchase, it should be returned to the
place of purchase for it to be replaced.
If the fault develops after 28 days and within the
guarantee period from the original purchase date,
you should contact the Helpline number quoting
Model number and Serial number on the product,
or write to Morphy Richards at the address shown.
You will be asked to return the product (in secure,
adequate packaging) to the address below along
with a copy of proof of purchase.
Subject to the exclusions set out below (see
Exclusions), the faulty appliance will then be
repaired or replaced and dispatched usually within
7 working days of receipt.
If, for any reason, this item is replaced during the
guarantee period, the guarantee on the new item
will be calculated from original purchase date.
Therefore, it is vital to retain your original till receipt
or invoice to indicate the date of initial purchase.
To qualify for the guarantee, the appliance must
have been used according to the instructions
supplied.
EXCLUSIONS GUARANTEE
Morphy Richards shall not be liable to replace or
repair the goods under the terms of the guarantee
where:
1
The fault has been caused or is attributable to
accidental use, misuse, negligent use or used
contrary to the manufacturer’s recommendations
or where the fault has been caused by power
surges or damage caused in transit.
2
The appliance has been used on a voltage supply
other than that stamped on the product.
3
Repairs have been attempted by persons other
than our service staff (or authorised dealer).
4
The appliance has been used for hire purposes or
non domestic use.
5
The appliance is second hand.
6
Morphy Richards are not liable to carry out any
type of servicing work, under the guarantee.
•
This guarantee does not confer any rights other
than those expressly set out above and does not
cover any claims for consequential loss or
damage. This guarantee is offered as an additional
benefit and does not affect your statutory rights as
a consumer.
•
This guarantee is valid in the UK and Ireland only.
AUSTRALIAN WARRANTY
This appliance is guaranteed for 2 years against
faulty material, components and workmanship.
This warranty is in addition and does not affect
your statutory rights.
Proof of purchase must be produced for any
warranty benefit.
In the unlikely event of any appliance proving to be
faulty, securely pack and return the item to the
place of purchase accompanied by the original
receipt or invoice.
NOT COVERED BY THIS WARRANTY
(Australian only)
•
If the appliance has not been used in accordance
with the manufacturers’ recommendations or
Instructions.
•
If the fault is deemed to be caused by abuse,
misuse, neglect, modifications or in proper use
and or care
Eg: Kettles: Excessive build up of scale.
Toasters: Excessive build up of crumbs or foreign
matter etc.
•
Connection to incorrect voltage to that stamped on
the product
•
Unauthorised repairs
•
Appliance used other than for domestic purposes.
•
Excluding bags, filters, glass, carafes, and cutting
blades.
•
Freight and insurance costs.
If for any reason this item is replaced during the 2
year guarantee period, the guarantee on the new
item will be calculated from original purchase date.
Therefore it is vital to retain your original receipt or
invoice to indicate the date of original purchase.
Morphy Richards’s policy is to continually improve
quality design and product quality. The company
therefore reserves the right to change any
specifications or to carry out modifications as
deemed worthy at any time.
The Australian supplier ASKO Appliances reserves
the right to repair, modify, exchange or replace the
faulty appliance with the same or similar model or
product of equivalent value.
48780MCZ-Rev1:48751 rev1
12/9/08
15:53
Page 19
