48
MS-003650 (
Rev B08 )
WARRANTY
APPENDIX B: WARRANTY
The SureSine™ inverters are warrantied to be free from defects in materials and
workmanship for a period of FIVE (5) years from the date of shipment to the original
end user. Warranty on replaced units or fi eld-replaced components, will be limited
only to the duration of the original product coverage.
Morningstar will, at its option, repair or replace any such defective unit.
B.1 Claim
Procedure
Before requesting warranty service, check the operator’s manual, including any
troubleshooting section, to verify product failure.
To begin the warranty replacement process, contact your authorized Morningstar
distributor or dealer for assistance with troubleshooting and, if necessary, obtaining an
Return Material Authorization (RMA) number.
An RMA number must be issued by Morningstar prior to return of any unit(s) under this
warranty. Required RMA information:
(A) purchase location - business or company name - and date
(B) full model and serial numbers (SN is 8-digits on unit bar label)
(C) failure behavior, including LED indications
(D) array confi guration, panel Pmax, Voc, Vmp, Isc, and nominal battery voltage; these
specifi cations are needed to receive assistance.
(E) multi-meter available (for fi eld troubleshooting)
If the dealer is contacted, and is not able to assist with warranty claim, contact
Morningstar Tech support at [email protected]. Provide proof of date
and place of purchase, and all details listed in preceding paragraph.
B.2 Warranty Exclusions And Limitations
This warranty does not apply under the following conditions:
• Damage by accident, negligence, abuse or improper use
• PV or load currents exceeding the ratings of the product
• Unauthorized product modifi cation or attempted repair
• Damage occurring during shipment
• Damage resulting from acts of nature such as lightning, weather extremes,
or infestation