Limited Warranty for Moog Videolarm Products
Moog Videolarm warrants these products to be free from defects in material or workmanship as follows:
PRODUCT CATEGORY
PARTS \ LABOR
All Enclosures and Electronics*
Five (5) Years
Poles/PolEvators
™
/CamEvator
Three (3) Years
Warrior Series™/Q-View™/IR Illuminators
Five (5) Years
SView Series™
Five (5) Years **6 months if used in auto scan/tour operation
Controllers
Five (5) Years
Power Supplies
Five (5) Years
EcoKit
Three (3) Years
Accessory Brackets
Five (5) Years
Liberty Dome
Three (3) Years
*DeputyDome™, NiteTrac™, Igloo Dome, PurgeDome™
Three (3) Years **6 months if used in auto scan/tour operation
During the labor warranty period, to repair the Product, Purchaser will either return the defective product, freight prepaid, or deliver it to Moog Videolarm
Inc. Decatur GA. The Product to be repaired is to be returned in either its original carton or a similar package affording an equal degree of protection with
a RMA # (Return Materials Authorization number) displayed on the outer box or packing slip. To obtain a RMA# you must contact our Technical Support
Team at 800.554.1124, extension 101. Moog Videolarm will return the repaired Product freight prepaid to Purchaser. Moog Videolarm is not obligated to
provide Purchaser with a substitute unit during the warranty period or at any time. After the applicable warranty period, Purchaser must pay all labor and/or
parts charges.
The limited warranty stated in these product instructions is subject to all of the following terms and conditions.
TERMS AND CONDITIONS
1. NOTIFICATION OF CLAIMS: WARRANTY SERVICE:
If Purchaser believes that the Product is defective in material or workmanship, then written notice with an
explanation of the claim shall be given promptly by Purchaser to Moog Videolarm. All claims for warranty service must be made within the warranty period.
If after investigation Moog Videolarm determines the reported problem was not covered by the warranty, Purchaser shall pay Moog Videolarm for the cost of
investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall extend the warranty period
of the entire Product. The specific warranty on the repaired part only shall be in effect for a period of ninety (90) days following the repair or replacement of that
part or the remaining period of the Product parts warranty, whichever is greater.
2. EXCLUSIVE REMEDY: ACCEPTANCE:
Purchaser’s exclusive remedy and Moog Videolarm’s sole obligation is to supply (or pay for) all labor necessary to repair any
Product found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts.
3. EXCEPTIONS TO LIMITED WARRANTY:
Moog Videolarm shall have no liability or obligation to Purchaser with respect to any Product requiring service during the
warranty period which is subjected to any of the following: abuse, improper use, negligence, accident, lightning damage or other acts of God (i.e., hurricanes,
earthquakes), modification, failure of the end-user to follow the directions outlined in the product instructions, failure of the end-user to follow the maintenance
procedures recommended by the International Security Industry Organization, written in product instructions, or recommended in the service manual for the
Product. Furthermore, Moog Videolarm shall have no liability where a schedule is specified for regular replacement or maintenance or cleaning of certain parts
(based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the
published environmental and electrical parameters, or if such Product’s original identification (trademark, serial number) markings have been defaced, altered,
or removed. Moog Videolarm excludes from warranty coverage Products sold AS IS and/or WITH ALL FAULTS and excludes used Products which have not
been sold by Moog Videolarm to the Purchaser. All software and accompanying documentation furnished with, or as part of the Product is furnished “AS IS”
(i.e., without any warranty of any kind), except where expressly provided otherwise in any documentation or license agreement furnished with the Product. Any
cost associated with removal of defective product and installation of replacement product is not included in this warranty.
4. PROOF OF PURCHASE:
The Purchaser’s dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility.
DISCLAIMER OF WARRANTY
EXCEPT FOR THE FOREGOING WARRANTIES, Moog Videolarm HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR
ANY WARRANTY WITH REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL
CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE. Moog Videolarm HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT
THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-Moog Videolarm PRODUCTS OR NON-Moog Videolarm RECOMMENDED PRODUCTS
PURCHASER MAY CHOOSE TO CONNECT TO THE PRODUCT.
LIMITATION OF LIABILITY
THE LIABILITY OF Moog Videolarm, IF ANY, AND PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND
WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL
PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL Moog Videolarm BE LIABLE TO PURCHASER
FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION,
REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
