28
Appendix
xg0226 - 042220
Troubleshooting
The following is a troubleshooting chart of possible problems:
If your fireplace still does not operate correctly, consult your local
Montigo dealer.
All service and repairs should be performed by a qualified
Technician.
All spare parts, optional fans, and optional trim finishes are available
from your local Montigo dealer.
PROBLEM
SOLUTION
Pilot igniter won't
spark
1. check the MAin on-oFF switch (typically located below the
valve cover) and turn on
2. ensure main power is on or new batteries are installed in the
remote control and backup battery pack (if available).
3. check the 3.15A fuse in the control box and replace if
necessary
Pilot igniter
sparking, but Pilot
burner will not light
1. Verify the inlet and Manifold gas Pressure are within
acceptable limits
2. check all connections to gas valve
3. check connection to stepper motor (if available)
Pilot lights , but
Main burner will not
light
1. check and verify all wiring connections as per the wiring
diagram.
2. Verify the inlet and Manifold Pressure are within acceptable
limits
Pilot lights , but
Main burner will
not light and igniter
continues to spark
1. check the Pilot Flame sensor rod and clean with steel wool
or similar.
2. check the Pilot hood and clean with steel wool if dirty.
3. Adjust pilot flame using the pilot adjustment screw if the pilot
flame is too long or too short (Flame should fully engulf the
sensor rod and must be stable).
4. check and make sure the ground wire from the pilot is
connected to the fireplace body.
