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Page 11

C34-BV Gas Fireplace

Part  No.  XG0315

Maintenance

Troubleshooting

If your fireplace still does not operate correctly, consult your dealer or
the manufacturer.

All service and repairs should be performed by a qualified
agency.

All spare parts, optional fans, and optional trim finishes are available
from your local dealer or the manufacturer.

HONEYWELL SV 9500 /SV9600

Troubleshooting Sequence

NOTE:

Before Troubleshooting, Familiarize Yourself With

The Startup And Checkout Procedure.

· Turn Gas Supply off

· Set thermostat to

call for heat

SV9500/SV9600

is powered

(24 VAC nominal)

NO

NO

NO

NO

NO

YES

YES

YES

YES

YES

YES

YES

NO

NO

NO

START

Igniter warms up

and glows red.

Pilot Valve opens.

Turn gas on.

Pilot Burner lights?

Main Valve opens?

SYSTEM OK

Unplug Pilot Burner Cable,

Measure Voltage at

SV9500/SV9600 HSI

Terminals (24 VAC

Nominal, See INSET)

Replace Igniter/

Flame Rod Assembly.

Replace Igniter/

Flame Rod Assembly.

Replace SV9500/SV9600

Measure Voltage to SV9500

/SV9600. Voltage must

be at least 19.5 VAC

Discard old Igniter/

Flame Rod Assembly.

Replace Igniter/Flame

Rod Assembly and retain.

Restart Troubleshooting

Sequence. Does main

valve open?

Replace

SV9500/

SV9600

Check

Transformer

Line Volt

Supply

Replace

SV9500/

SV9600.

Save old

Igniter/Flame

Rod Assembly

for service.

INSET

HSI

Terminals

CHECK:

· Line voltage power

· Low voltage transformer

· Limit Controller

· Thermostat

· Wiring

· Air proving switch on

combustion air blower system

· Vent damper (if used) is open

and end switch made

C34-BV-I

Gas Control Valve

Figure 12 

Sit Nova 820 

gas valve

.

Pilot  Burner Adjustment

1.

Locate Pilot Adjustment Screw. 

(See figure 12.)

2.

Adjust pilot screw to provide properly sized flame as shown in

figure 13).

3.

After installing or servicing, leak test with a soap solution with main
burner on. Coat pipe and tubing joints, gasket etc. with soap
solution. Bubbles indicate leaks. Tighten any areas where the
bubbles appear until the bubbling stops completely.

Figure 13. 

Pilot Burner

Manifold Pressure
Test Connection

Pilot Adjustment Screw

Inlet
Pressure

Power
Generator

Wall Switch

Troubleshooting

The following is a troubleshooting chart of possible problems:

PROBLEM

CORRECTIVE ACTION

Noisy Pilot Flame

Locate pilot adjustement screw on
gas control valve. Flame is decreased by
turning  adjustment  screw  clockwise.

Pilot  won’t  ignite

Disconnect  remote  wires  and  try  to
light  pilot.  If  pilot  now  works,  remote
connections  are  faulty.  Check  wiring
diagram 

figure

 

12

.

Main burner will

1. Check wiring (

see figure 12

).

not  light

2.  Check  wall  switch  for  proper
connection.

C34-BV

Summary of Contents for C34-BV

Page 1: ...Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Warning Improper installation adjustment alteration service or maintenance can cause injury or property damage Refer to this manual For assistance or additional information consult a qualified installer service agency or the gas supplier For Your Safety Do not store or use gasoline or other flamma...

Page 2: ...esystem n Installation other than as instructed in this manual ConsultyourlocalGasInspectionBranchoninstallationrequirements for factory built gas fireplaces Installation repairs should be done by aqualifiedcontractor Installations in Canada must conform to the current CAN CGA B 149 1 and 2 Gas Installation Code and local regulations Installations in the USA must conform to local codes or in the a...

Page 3: ...tibles is 0 The C34 BV clearances to combustiblematerialsare Top 10 Back 0 Side 0 Floor 0 Mantle 8 B Vent up to 7 1 2 ft 2 Refer to page 5 Above 7 1 2 feet use clearances specified by the B ventmanufacturer Unprotected combustible walls which are perpendicular to the fireplace opening must not project beyond the shaded area shown in Figure 6b For protection against freezing temperatures it is reco...

Page 4: ...ind the lower brass trim may be connected to a wall switch The valve generates its own power on a millivolt circuit Use only low voltage wire and DO NOT connect any external power to it Refer to Figure 12 for wiring requirements Note The switch location must not exceed 30 from the fireplace Figure 5 Gas line access Theapplianceanditsindividualshutoffvalvemustbedisconnected from the gas supply pipi...

Page 5: ...6a Combustible mantles and facings Mantels Surrounds NOTE National Canadian Gas Association mantel test requirements are for fire hazard prevention to combustible materials New technology to meet consumer and government demands for the wise use of energy has prompted us to manufacture many models of fireplaces which are hot fuel and energy efficient Please be aware temperatures over the mantel wil...

Page 6: ...ure 9b Removing the door Removing and Installing the Door Removing the Door Remove the trim as described on the next page to access the door latches Open the latches by pulling Part A upwards and towards you to disengage Part B from the door Lift Part B clear of the door Repeat for all three latches Be sure to hold the door carefully so it does not fall See figure 9a Figure 9a Operating the door l...

Page 7: ... 3 upper and 3 lower whichmustbefield installed Install the trim by placing the top edge of the trim over to the retainer clips on either side of the fireplace Push the bottom edge firmly inwards and the trim will snap on See figure 11 Remember to slide the baffle into the top trim piece See Inset Note Baffle should rest on top of the tabs Inset Slide in baffle beforeinstallingtoptrim ...

Page 8: ... Model C34 BV 3 Push in gas control knob slightly and turn clockwise to Off Do not force 4 Flip up the lower trim 1 Turn off remote switch 2 Flip down the lower trim 1 STOP Read the safety information above on this label 2 Flip down the lower trims 3 Push in gas control knob and turn clockwise to OFF 4 Wait five 5 minutes to clear out any gas Smell for gas including near the floor If you then smel...

Page 9: ...ight any appliance n Do not touch any electrical switch do not use any phone in your building n Immediately call your gas supplier from a neighbour s phone Follow the gas supplier s instructions 1 Turn off remote switch 2 Flip down the lower trim 3 Turn the switch on the gas control to Off 4 Flip up the trim 1 STOP Read the safety information above on this label 2 Flip down the lower trims 3 Turn ...

Page 10: ...tions See pages 8 and 9 Burner Adjustment The C34 BV is equipped with an adjustable burner allowing you to raise or lower the flames To adjust the flames locate the black knob marked Hi Lo in the centre of the gas control valve See Figure 11 The front burners are not adjustable n To raise the flame height turn the black knob located behind the lower trim counterclockwise n To lower the flame heigh...

Page 11: ... SV9600 Check Transformer Line Volt Supply Replace SV9500 SV9600 Save old Igniter Flame Rod Assembly for service INSET HSI Terminals CHECK Line voltage power Low voltage transformer Limit Controller Thermostat Wiring Air proving switch on combustion air blower system Vent damper if used is open and end switch made C34 BV I Gas Control Valve Figure 12 Sit Nova 820 gas valve Pilot Burner Adjustment ...

Page 12: ...sandwillresultinafirehazard Limitations On Liability Limitations On Liability Limitations On Liability Limitations On Liability Limitations On Liability ItisexpresslyagreedandunderstoodthatTheCompaniessoleobligation andpurchaser sexclusiveremedyunderthisWarranty underanyotherwarranty expressed orimplied orincontract tortorotherwise shallbelimitedtoreplacement repair orrefund asspecifiedabove Innoe...

Page 13: ...Page 13 C34 BV Gas Fireplace Part No XG0315 Notes ...

Page 14: ...Canadian Heating Products Inc Langley BC V4W 4A1 Montigo Del Ray Corp Ferndale WA 98248 XG0315 Rev 0 April 10 01 ...

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