49-2000857 Rev. 0
9
TROUBLESHOOTING
Problem
Possible Causes
What To Do
The halogen/heat lamp does
not work
The lamp or socket may be defective or
a wire could be disconnected.
Do some trouble-shooting by removing the lamp
and place it in the socket of a lamp that does work
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purpose of checking it). Does it work now? If no, the
lamp is defective. If your hood is still in-warranty, call
Monogram service and ask them to mail out a new
lamp. State clearly whether you need the halogen or
the heat lamp. Lamps on this product are covered by
warranty and are cataloged. If the hood is no longer
covered by warranty, reference the Care and Cleaning
section of this manual to see lamp requirements.
Lamps can be purchased at home building stores,
specialty lighting stores or through Monogram Parts.
Reference the defective lamp for information as well.
If you placed the lamp in a working socket and it does
illuminate, the original socket may be defective or a
wire may be disconnected. Call Monogram for service.
Part is missing/damaged/
defective
In the unlikely event that a part would
be missing, damaged or defective, we
can serve you, the consumer, quickly
by mailing these parts to you. We have
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These include:
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knobs, utensil rods, Owner’s Manual and Installation
Instructions.
Call Monogram service and carefully describe your
model number and the part you need. The model
number is located inside the hood chassis, behind the
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Duct cover is missing
The duct cover is not included with
the hood. It must be purchased as an
accessory.
Ŷ
6" duct cover for use with a 30" or 36" hood–order kit
#ZX36DC6J
Ŷ
12" duct cover for use with a 30" or 36" hood–order
kit #ZX36DC12J
Ŷ
6" duct cover for use with a 48" hood–order kit
#ZX48DC6J
Ŷ
12" duct cover that works with a 48" hood–order kit
#ZX48DC12J
Call Monogram Parts. See Consumer Service page in
this manual for a list of phone numbers.
Installation part is missing/
damaged/ defective
We provide a 10" round, vertical duct
transition. This part can be mailed out
to the hood installer if it is in some way
unusable. All other duct transitions,
elbows, etc must be purchased locally.
We can also mail out many other parts
that come with the hood to your installer.
Call Monogram Service. See Consumer Service page
in this manual for a list of phone numbers. Ask them to
mail the parts only—no service call required.
