18
49-80825 Rev. 2
TROUBLESHOOTING
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used.
Use pans that are absolutely flat and match the
diameter of the surface unit selected.
Surface elements do not
work properly
Cooktop controls improperly set.
Check to be sure the correct control is set for the
surface element you are using.
Power arc ON
indicator blinking
+, -, or control lock pads have been touched
before an element is turned on.
See the Operating the Cooking Elements section.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used.
Use recommended cleaning procedures. See the
Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
See the Glass surface – potential for permanent
damage section in the Cleaning the glass cooktop
section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
Unresponsive keypad
Keypad is dirty.
Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.