6
2.
On the Gift & Loyalty transactions menu, select Pre
Auth.
3.
On the Pre Auth menu, select Del Pre Auth.
The “Retrieve By” prompt appears.
4.
Do one of the following:
•
To locate the pre-authorization by
reference
number
, select Ref#. The “Ernex Ref Number:”
prompt appears. Key in the loyalty reference
number (printed on the pre-authorization receipt)
and press the green OK key. Transaction details
appear. Choose one of the following:
o
To delete the displayed transaction, select Yes.
Proceed to step 5.
o
To cancel the operation and return to the Pre
Auth menu, select No.
o
To locate another pre-authorization to delete,
select Next. Once the desired transaction is
displayed, select Yes to delete it. Proceed to
step 5.
OR
•
To locate the pre-authorization by
loyalty card
number
, select Acct. The “Last 4 digits:” prompt
appears. Key in the last four digits of the loyalty
card used and press the green OK key. Transaction
details appear. Choose one of the following:
o
To delete the displayed transaction, select Yes.
Proceed to step 5.
o
To cancel the operation and return to the Pre
Auth menu, select No.
o
To locate another pre-authorization to delete,
select Next. Once the desired transaction is
displayed, select Yes to delete it. Proceed to
step 5.
The terminal displays “Preauth deleted” and returns
to the Pre Auth menu.
5.
Press the red CANC ANNUL key to return to the Gift &
Loyalty transactions menu.
6.
Press the * (asterisk) key to return to the applications
menu.
Processing a loyalty Pre-authorization Completion
1.
Process the Pre-authorization Completion transaction
on your terminal.
2.
On the applications menu, select GIFT & LOYALTY.
3.
On the Gift & Loyalty transactions menu, select Pre
Auth.
4.
On the Pre Auth menu, select Completion.
The “Ernex Ref Number:” prompt appears.
5.
Key in the loyalty reference number (located on the
original pre-authorization receipt) and press the
green OK key.
The Completion screen appears.
6.
Do one of the following:
•
To accept the displayed pre-authorization
transaction, select Yes. The “New Amount:”
prompt appears. Proceed to step 7.
•
To scroll to a different transaction, select Next or
Prev. Once you locate the transaction, select Yes.
The “New Amount:” prompt appears. Proceed to
step 7.
•
To cancel the operation and return to the previous
step, select No. Repeat step 5.
7.
At the “New Amount:” prompt, do one of the
following:
•
For a different amount than the displayed value,
key in a new amount and press the green OK key.
OR
•
To keep the displayed value, press the green OK
key.
“000 Approved” appears.
8.
Press the green OK key to print the Cardholder copy of
the receipt.
9.
Tear the receipt and press the green OK key to print
the Merchant copy of the receipt and return to the Pre
Auth menu.
10.
Press the red CANC ANNUL key to return to the Gift &
Loyalty transactions menu.
11.
Press the * (asterisk) key to return to the applications
menu.
