11
4.
Key in the total dollar amount of the refund for which
points are to be deducted following the guidelines
below then press the green OK key.
•
If points were awarded on the Total Amount of
the Purchase transaction (
including
tax and
gratuity), key in the dollar amount printed on the
Amount line of the loyalty Purchase receipt, or
part of the amount if the cardholder wants a
partial Refund, then press the green OK key.
Note:
The amount can be a partial amount of the
original Purchase.
•
If points were awarded on the Pre-Tax Amount of
the Purchase transaction (
excluding
tax and
gratuity), key in the dollar amount printed on the
Pre-Tax Amount line of the loyalty Purchase
receipt, or part of the amount if the cardholder
wants a partial Refund, then press the green OK
key.
The “Swipe or Enter Card:” prompt appears.
5.
Swipe the loyalty card or key in the card number and
press the green OK key.
If the “Clerk ID:” prompt appears, key in the Clerk ID
and press the green OK key.
If the “Bonus Code” prompt appears:
•
To remove any bonus points awarded on the
Purchase, key in the appropriate bonus code and
press the green OK key (see the loyalty Purchase
receipt for the bonus code used).
OR
•
To leave any awarded bonus points on the card,
just press the green OK key.
The “Ernex Ref Number:” prompt appears.
6.
Key in the loyalty reference number printed on the
loyalty Purchase receipt and press the green OK key.
If the “Invoice Number:” prompt, appears, key in the
Invoice Number and press the green OK key.
“000 Approved” appears.
7.
Press the green OK key to print the Customer copy of
the receipt.
8.
Tear the receipt and press the green OK key to print
the Merchant copy of the receipt and return to the
Gift & Loyalty transactions menu.
9.
Press the * (asterisk) key to return to the applications
menu.
Voiding a loyalty transaction
Follow the steps below to void a loyalty card transaction in
the current batch.
IMPORTANT:
A Void must be performed in the same batch
and for the same amount as the original transaction. To
reverse a loyalty card transaction in a
closed batch or for a
partial amount, you must process a Refund.
1.
On the applications menu, select GIFT & LOYALTY.
2.
On the Gift & Loyalty transactions menu, scroll down
and select Void.
If the “Password:” prompt appears, key in the
manager password and press the green OK key.
The “Swipe or Enter Card:” prompt appears.
3.
Swipe the loyalty card or key in the card number and
press the green OK key.
If the “Clerk ID:” prompt appears, key in the Clerk ID
and press the green OK key.
The “Ernex Ref Number:” prompt appears.
4.
Key in the loyalty reference number printed on the
receipt of the loyalty transaction you want to void and
press the green OK key.
Note:
If “No Match Found” appears, the loyalty card
transaction you were trying to void is
not
in the open
batch. Cancel the Void and perform a Refund instead
(see page 21).
If the “Invoice Number:” prompt, appears, key in the
Invoice Number and press the green OK key.
“000 Approved” appears.
5.
Press the green OK key to print the Customer copy of
the receipt.
6.
Tear the receipt and press the green OK key to print
the Merchant copy of the receipt and return to the
Gift & Loyalty transactions menu.
7.
Press the * (asterisk) key to return to the applications
menu.
Note:
A Void automatically includes any bonus points
awarded or removed in the original transaction.
