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Loyalty programs
There are four types of loyalty programs: Basic Loyalty,
Enhanced Loyalty, Pro Loyalty and Tracking. Loyalty
program functions and user instructions will vary
depending on the loyalty program package to which you
are subscribed.
In this guide, instructions that are specific to a package
will be outlined with the appropriate headings (e.g. Basic
Loyalty transactions). All other instructions will be
common across all loyalty program types.
In general, this is how your loyalty program works:
•
Every time a cardholder makes a purchase, you
swipe the loyalty card so he or she can earn points
towards rewards.
•
When a cardholder reaches a specified number of
points, he or she can redeem for a reward.
•
To learn how to enrol cardholders, replace lost or
damaged cards, promote your loyalty program
and more, please refer to the
Loyalty Program
Operating Manual.
In general, this is how a Tracking program works:
•
Every time a cardholder makes a purchase, you
swipe the Tracking loyalty card so the cardholder
can earn points towards rewards.
•
The transaction data is passed to the Loyalty
Program Provider who then awards points to the
customer’s account.
Loyalty card entry options
There are two ways to perform transactions with a loyalty
card using the terminal:
Swipe
1.
Wait for the “Swipe or Enter
Card:” prompt to appear on
the terminal display.
2.
Swipe the card on the
terminal’s magnetic stripe
reader.
Manual entry
If the magnetic stripe reader fails to read the loyalty card,
you may manually enter the card number.
1.
Wait for the “Swipe or Enter Card:” prompt to appear
on the terminal display.
2.
Key in the card number and press the green OK key.
Helpful hints
•
To access reports, press the first purple key on the
right.
•
To reprint receipts, press the second purple key from
the right.
•
To scroll through menus, use the Arrow key (first
purple key from the left). Press the yellow CORR key to
toggle between scrolling up and down.
•
To select a menu item, press the corresponding
function key (F1, F2, etc.).
•
To finish entering information and move on to the
next step, press the green OK key.
