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Moneris iCT250, User Manual

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Moneris iCT250 User Manual Download Page 34

32

Error message

Solution

TAP FAILED 

PLEASE INSERT 

OR SWIPE CARD

If the card has a chip, insert it into the 

iCT250 chip reader; or the iPP320  

if attached. If the card does not have  

a chip, swipe the card.

TIME-OUT 

or

 

RETRY TERMINAL 

TIME-OUT

The customer took too long to respond 

to the prompts.

1.   If “REMOVE CARD” is also displayed,  

the customer removes their chip card.

2.  Retrieve the iCT250, or iPP320  

if attached.

3.  Press the

 

 

key on the iCT250.

4.  When the READY screen appears, retry 

the transaction.

TRANSACTION 

NOT FOUND

The terminal cannot find a matching 

transaction. This message appears for 

three seconds then the terminal returns 

to the previous prompt.

Summary of Contents for iCT250

Page 1: ...Using Your Terminal Moneris iCT250 01 14 ...

Page 2: ...2 Record your Moneris merchant number here Need help Call 1 866 319 7450 ...

Page 3: ...1 Moneris iCT250 2 Optional external PINpad 4 Card entry options 5 Transactions 8 Receipts 21 Reporting 23 Administrative transactions 26 End of day process 27 Troubleshooting 29 Contents ...

Page 4: ...our customer will key in information on the terminal If your customer is required to key in information pass the handheld to the customer When the customer has finished keying in the information retrieve the terminal and complete the transaction Cards accepted Magnetic stripe cards Chip cards Contactless cards 7 9 1 8 2 4 5 10 6 3 11 Moneris iCT250 ...

Page 5: ...AIN MENU from the READY screen Select lettersandpunctuation with thealpha numeric keys 4 Cancel key Cancel a transaction Move back one screen at a time 5 Correct key Paper feed key Clear displayed data one character at a time Press and hold down to advance the receipt paper in the printer 6 OK Enter Accept displayed data Submit data Select highlighted menu item 7 Printer to advance receipt paper s...

Page 6: ...he CONTINUE ON PINPAD prompt appears on the iCT250 terminal pass the iPP320 PINpad to your customer The customer follows the prompts on the PINpad For contactless transactions the TAP CARD prompt always appears on the PINpad Keep the iCT250 terminal in front of you to complete the transaction The PINpad displays WELCOME BONJOUR while in its idle state Optional external PINpad Display screen Contac...

Page 7: ...the card has a magnetic stripe 3 The customer may be prompted to key in a PIN 4 The chip card must remain inserted until the REMOVE CARD prompt displays Swipe Magnetic stripe cards 1 SWIPE CARD or SWIPE OR INSERT CARD or SWIPE INSERT TAP CARD displays on the terminal or external PINpad if attached 2 Swipe the card on the device s magnetic stripe reader Note If the card has a chip and your merchant...

Page 8: ...on the terminal If TAKE MANUAL IMPRINT OF CARD AND PRESS OK appears take a manual imprint of the card and press the key Wave Tap Contactless cards 1 SWIPE INSERT TAP CARD displays on the terminal or external PINpad if attached 2 The customer taps their card over the icon on the display screen 3 Note the following Your merchant account and terminal must be configured for contactless functionality T...

Page 9: ...N LIMIT EXCEEDED see message on page 30 Debit Cards The maximum CDV is determined by the card and does not appear on any report Note If a debit card is tapped for an amount that exceeds its maximum CDV the terminal or PINpad will display TAP FAILED PLEASE INSERT OR SWIPE CARD see message on page 32 IMPORTANT The card must have one of these labels Visa payWave or MasterCard PayPass or Amex ExpressP...

Page 10: ... vary depending on variables such as terminal setup merchant setup and card type Note Some debit cards may display Cashback and or Account Selection and PIN prompts after the terminal has been returned to you hand the terminal back to the customer to respond to these prompts Admin code shortcuts To bypass scrolling through menus to select a transaction use the Admin codes to jump directly to a tra...

Page 11: ...the key select TRANSACTIONS and then select the transaction REFUND or VOID PURCHASE or VOID REFUND If SWIPE ADMIN CARD appears swipe your POS Admin card 2 Key in the transaction amount and press the key 3 Follow the merchant prompts table on page 12 Pre Authorization 102 Authorization if the final Purchase amount is unknown e g hotel or car rental 1 If PRE AUTH is the default key in a Pre Auth amo...

Page 12: ... cheque record the 8 digit APPROVED number and then press the key Note Receipts are not printed ID types and province state codes are provided by the authorization service Advice using Sequence Number 103 Force Post 103 An Advice transaction completes or cancels a Pre Auth A Force Post transaction completes a voice authorized purchase Note The Advice transaction must be processed on the same termi...

Page 13: ...ress the key to mask the numbers If ENTER CLERK ID appears To narrow the search by Clerk ID key in a Clerk ID and press the key Otherwise press the key for retrieval regardless of Clerk ID 3 When ENTER AMOUNT or DATE or BATCH NUMBER appears To narrow the scope of your search key in the required data and then press the key Otherwise for retrieval regardless of the specified prompt simply press the ...

Page 14: ...n receipt see page 21 and press the key SWIPECARD or SWIPEORINSERT CARD or SWIPE INSERT TAP CARD Enter the card on the terminal or external PINpad if attached see pages 5 6 for options ENTER LAST 4 DIGITS Key in the last four digits of the card number and press the key ENTER EXPIRY DATE MMYY Key in the card s expiry date MMYY and press the key SWIPE ADMIN CARD Swipe your POS Admin card REGULAR MAI...

Page 15: ... 6 digit AUTH found on the original transaction receipt see page 21 and press the key CUSTOMER PRESS OK TO CONTINUE Pass the terminal to the cardholder see Customer prompts on terminal on page 17 CONTINUE ON PINPAD Pass the PINpad to the cardholder see Customer prompts on PINpad on page 19 RETURN TO CLERK Press the key to continue APPROVED Press the key and process any receipt that prints see page...

Page 16: ...er s 2 digit province state code and press the key ENTER BIRTH DATE YYMMDD Key in the cheque holder s birth date YYMMDD and press the key SWIPECARD Enter the card on the terminal or external PINpad if attached see pages 5 6 for options ENTER LAST 4 DIGITS Key in the last four digits of the card number and press the key ENTER EXPIRY DATE MMYY Key in the card s expiry date MMYY and press the key SWI...

Page 17: ...mber ENTERAMOUNT Advice To complete the Pre Auth Key in the amount written on the Total line sum of the printed Pre Auth amount plus written Tip amount if any see Pre Auth Receipt on page 21 and press the key To cancel the Pre Auth Press the key this enters 0 00 and press the key Voice Auth Key in the authorized transaction amount and press the key ENTER ORIGINAL AMOUNT Advice To complete the Pre ...

Page 18: ...L TEL If cardholder is present Press the key to select REGULAR If cardholder is not present Scroll to MAIL TEL and press the key SINGLE RECURRING INSTALLMENT OTHER Scroll to the option that best describes the transaction and press the key ENTER INVOICE NO Key in an alpha numeric identifier and press the key or simply press the key to bypass APPROVED Press the key and process any receipts that prin...

Page 19: ...onfirm that they wish to use the displayed application CASH BACK YES NO To receive Cashback Presses the key YES For no Cashback Presses the key NO SELECT CASH BACK AA BB CC Presses the or or key to select a displayed Cashback amount SELECT CASH BACK AA BB OTHER To select a displayed amount Presses the AA key or the BB key To select a different amount Presses the key OTHER keys in an amount then pr...

Page 20: ...equing account Presses the key CHEQUING For savings account Presses the key SAVINGS ENTER PIN OK Keys in their PIN Personal Identification Number and presses the key RETURN TO CLERK Returns the terminal to you see RETURNTO CLERK prompt on page 13 APPROVED Returns the terminal to you see APPROVED prompt on page 13 REMOVE CARD Removes their card from the chip reader and returns the terminal to you s...

Page 21: ...ication CASH BACK YES NO Toreceivecashback Presses the key YES Fornocashback Presses the key NO SELECT CASH BACK AA BB CC Presses the or or key to select a displayed amount SELECT CASH BACK AA BB OTHER To select a displayed amount Presses the key AA or the key BB To select a different amount Presses the key OTHER keys in an amount then presses the key PURCHASE OK Presses the key to confirm the dis...

Page 22: ...or chequing Presses the key CHQ For savings Presses the key SAV ENTER PIN OK Keys in their PIN Personal Identification Number and presses the key APPROVED THANK YOU Returns the PINpad to you see APPROVED prompt on page 13 REMOVE CARD Removes their card from chip reader and returns the PINpad to you see APPROVED prompt on page 13 ...

Page 23: ...obtain a signature Pre Auth Receipt Cardholder copy Give this copy to the customer but note If a merchant signature line is printed sign this copy Reprint last customer receipt or last report 29 Prints a duplicate of the last printout 1 Press the key select ADMIN and select REPRINT The receipt or report prints Reprint Merchant receipt See Reprint Merchant receipt on page 23 Six digit Sequence for ...

Page 24: ...y not be printed for signatureless transactions If a receipt is printed the statement NO SIGNATURE REQUIRED appears on it Maximum Signatureless Dollar Values SDV To determine the maximum SDV for a card print a Configuration Report see page 25 and locate the card s CVM LIMIT parameter which is found in the CVM LIMITS section near the bottom of the report A value of 9999 means there is no max limit ...

Page 25: ...ceipt prints and the READY screen appears Clerk Subtotals Report 82 Prints transactions by Clerk ID for one a group or all clerks Transactions are grouped by type and itemized under card type Grand total amount s also appear for each Clerk ID Note Clerk Subtotalling must be enabled 1 Press the key select REPORTS and select CLERK INQUIRY If SWIPE ADMIN CARD appears swipe your POS Admin card 2 Selec...

Page 26: ...r the current batch from the Moneris Host Grand totals by transaction type are also included 1 Press the key select REPORTS and select MERCH SUBTOTAL If SWIPE ADMIN CARD appears swipe your POS Admin card If ENTER CLERK ID appears key in your Clerk ID and press the key The report prints and the READY screen appears Pre Auth List 62 Prints a list of Pre Auths and identifies open Pre Auths that need ...

Page 27: ...to print Tip totals for all clerks PRINT DATE OR BATCH appears 2 For totals by date press the key DATE for totals by batch press the key BATCH If DATE is selected a When START DATE appears key in the start date YYMMDD and press the key b When START TIME appears key in the start time HHMM 24 hour clock and press the key c When END DATE appears key in the end date YYMMDD and press the key d When END...

Page 28: ...chant Service Centre may ask you to re initialize your terminal if changes have been made to it or your merchant account 1 Press the key select CONFIGURATION then select INITIALIZATION If SWIPE ADMIN CARD appears swipe your POS Admin card If RETAIN CURRENT MERCH SETTINGS appears press the key YES to keep all parameters set as they are If MERCHANT ID appears simply press the key If PHONE NUMBER app...

Page 29: ...als for all Clerk IDs PRINT DATE OR BATCH appears 3 Press the key BATCH to print the report by Batch 4 Press the key to print the report for the current batch PRINT TOTALS ONLY appears 5 Press the key YES to print only the Terminal Batch Totals including the Cashback total The report prints and the READY screen appears Step 2 Process a Close Batch transaction 99 Note Flash transactions are include...

Page 30: ...lly closes your batch for you at the end of each day You must verify transaction totals on a daily basis Here s how Step 1 Print a Stored Transactions Report 60 See page 27 Step 2 Print a Merchant Subtotals Report 95 See page 24 Note The Merchant Subtotals report must be printed before 11 00 p m local time Step 3 Confirmation Confirm that the totals on the Stored Transactions Report printed in ste...

Page 31: ...ther form of payment CARD PROBLEM Retry the transaction If the message reappears If a credit card was swiped Key in the card number If a debit card was swiped Request another form of payment If the card was inserted Swipe the card CARD REMOVED The chip card was removed during the transaction 1 Retrieve the iCT250 terminal or the iPP320 PINpad if attached 2 Press the key on the iCT250 terminal unti...

Page 32: ...ed for a Pre Auth transaction because the terminal is not configured to allow this 1 Retrieve the iCT250 or the iPP320 if attached 2 Remove the chip card 3 Press the key 4 Perform a Purchase instead ERROR 40 Communication error 1 Press the key to return to the READY screen 2 Retry the transaction ETHERNET COMMS ERROR DIAL USED PRESS OK Ethernet connection error If available dial backup was used fo...

Page 33: ...e key to display the communications error 2 When the READY screen appears check all the cable connections 3 Try the transaction again On the iPP320 PINpad The customer took more than 30 seconds to respond to their prompts 1 Press the key on the iPP320 2 When the READY screen appears on the iCT250 retry the transaction REFUND LIMIT EXCEEDED The total value of Refunds performed today is greater than...

Page 34: ...NAL TIME OUT The customer took too long to respond to the prompts 1 If REMOVE CARD is also displayed the customer removes their chip card 2 Retrieve the iCT250 or iPP320 if attached 3 Press the key on the iCT250 4 When the READY screen appears retry the transaction TRANSACTION NOT FOUND The terminal cannot find a matching transaction This message appears for three seconds then the terminal returns...

Page 35: ...c Confirm that the network is functioning Public Internet Contact your ISP Internet service provider for assistance Corporate WAN Call your corporate help desk to confirm that the corporateWAN is functioning properly You need to advance receipt paper from the printer While the terminal is powered on press and hold down the key until the paper advances to the desired length Note If the lid is close...

Page 36: ... any form or by any means electronic mechanical including photocopying be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation Moneris This guide is for informational purposes only Neither Moneris nor any of its affiliates shall be liable for any direct indirect incidental consequential or punitive damages arising out of use of any of the information contained ...

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