Maintenance and Troubleshooting
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In Windows XP, right-click
My Computer
, and select
Properties
.
The details appear under the
General
tab.
The computer brand and model (for example, Dell
Dimension 8300).
The CPU speed (for example, 3.2 GHz).
Total installed RAM (for example, 512 MB).
The specific operating system installed (for example,
Windows XP Pro SP3 32-bit).
3.
The specific software name and version of the software running
the digitizer. For example, Clampex 10.4.0.1. Click
Help > About
Clampex
.
4.
If you can reproduce a problem by following a series of steps,
please write them down so that we can follow your exact steps.
5.
Email a copy of the protocol(s) and data file(s) that illustrate your
problem. This helps in understanding and duplicating your
problem.
Clampex users:
1.
Connect
Analog Out 0
to
Analog In 0
.
2.
Run an
Episodic
mode protocol with a waveform specified.
3.
Click the
View Only
button. Do you see the waveform?
Contact Molecular Devices Technical Support at
or
1-800-635-5577 (USA only); elsewhere, contact your local
representative.
