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[email protected]om www.moixa.com/support/ +44 207 734 1511
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saffron Hill, London, EC1N 8FH.
3.0 Maintenance and
Troubleshooting
If you change your electricity provider or tariff, notify Moixa, or your customer support, by
email (see contact section 7.0). It is important Moixa has your up to date tariff information to
fully optimise your system.
Unless there is an emergency, or situation as described in the Battery Safety Instructions, you
must not attempt to shut down your Moixa Optimised Battery System unless instructed to do
so by Customer Support. If a non-emergency fault does occur with your Moixa Optimised
Battery System, please contact Customer Support and they will be happy to assist.
3.1 Shutting down
Turn the isolator switch that connects the Moixa Optimised Battery System to the mains
in the house from the ON to the OFF position. If your Moixa Optimised Battery System
was installed with a red and yellow isolator switch like the one shown on the right, this
will involve turning the red switch anti-clockwise from ON to OFF. Once the switch is off,
you should expect the screen to go black.
3.2 Restarting
Before restarting, please leave the isolator switch in the OFF position for 30 seconds. Then turn the
isolator switch back to ON. Once the Moixa Optimised Battery System has restarted the Moixa Hub
screen should turn on.
3.3 Product Performance and Maintenance
Your Moixa Optimised Battery System should not require your attention or onsite maintenance to
function correctly. However, if you are concerned that your Moixa Optimised Battery System is not
performing as expected, we recommend checking your Moixa Dashboard or App. Here you should
be able to see the amount of energy stored in the battery increasing and decreasing throughout the
day with your solar generation and household consumption. If you are unsure whether your Moixa
Optimised Battery System is performing as expected, please contact Customer Support.
The Moixa team will also look out for any Moixa Optimised Battery Systems that are not working
as expected, and if any issues are detected we will try and resolve these remotely. If the issue
cannot be resolved remotely, the Customer Support team will reach out to you and arrange for
one of our Moixa Accredited Installers to visit your premises and resolve the issue.
To further guarantee uninterrupted operation and optimal performance of the Moixa Optimised
Battery System, we recommend that:
•
Your household electrical system is inspected periodically to ensure it is compliant with all
required standards. The scheduled inspection due date for the Moixa Optimised Battery
System installation should be mentioned by the installer on the EIC form. The customer
should schedule the inspection with their installer or electrician.
