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[email protected]om   www.moixa.com/support/   +44 207 734 1511  

Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.  

All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saffron Hill, London, EC1N 8FH. 

In this document you will find guidance on the use of the Moixa Optimised Battery System. For 
user manuals for other Moixa products, please go to www.moixa.com/support/

This document focuses on the Moixa Hub element of your Moixa Optimised Battery System, 
although it provides general guidance and information for all the component elements, where 
documentation from the original manufacturer exists, ensure that you refer to this information 
as well, and note that if there is any discrepancy, the original manufacturer’s information takes 
priority with respect to that component.

This document is not intended to replace or supersede any guidance from Victron, Pylontech, or 
any other manufacturers. Where guidance for installation and use of these items exists, this shall 
be followed by the customer.

Please read the following instructions carefully as failure to observe the precautions may result 
in serious personal injury, property damage and will invalidate your manufacturer’s warranty. 

2.0 Safety

Installing the Moixa Optimised Battery System will require modifications to the distribution 
board or consumer unit (fuse box) of your property, in order to allow monitoring of the energy 
characteristics of your home. Carrying out any electrical work in a home or workplace can be 
dangerous, and only certified electricians may carry out the installation of the Moixa Optimised 
Battery System, which must be in accordance with the national safety regulations BS7671 or 
the equivalent applicable regulations in the country of installation. 

Please read the following instructions carefully as failure to observe the precautions may 
result in damage or could invalidate your Installation and Manufacturer’s warranties.

To ensure your product is safely and correctly installed, your installer must follow the guidance 
laid out in the Installer Manual.

 

 If any part of the Moixa Optimised Battery System becomes damaged, wet or if you notice 
any unusual noises or smells, disconnect the Moixa Hub by switching off at the plug socket 
and then unplugging the Moixa Hub and isolating the Pylontech battery modules and 
Victron inverter by turning your isolator switch to OFF. Contact your Customer Support 
Team as soon as possible.

 

 In the event of a fire near the Moixa Optimised Battery System, perform the following 
measures:

 • 

IfanypartoftheMoixaOptimisedBatterySystemisonfire,donottryto
extinguish it yourself.

 

Evacuate the property, call the fire brigade and inform them  

that you have a Pylontech Battery on fire which contains Lithium Ion components. The 
fire brigade will need to extinguish the fire using specialist equipment. The customer 
should provide the MSDS 

http://en.pylontech.com.cn/download.aspx?id=184

 When 

safe to do so, call Customer Support at the earliest opportunity. 

1.0 Information in this User Manual

Summary of Contents for MOIASSY6072

Page 1: ...kWh and 9 6kWh Moixa Optimised Battery Systems User Manual Moixa Optimised Battery MOIASSY6072 Moixa Optimised Battery System of 7 2kWh and MOIASSY6096 9Moixa Optimised Battery System of 9 6kWh User Manual ...

Page 2: ...lling 44 0 20 7734 1511 option 2 We are available between 9am and 6pm on weekdays excluding UK Bank Holidays You can also write to us at Moixa Technology 29 31 Saffron Hill London EC1N 8FH If Moixa is not providing your customer support please refer to the contact information provided by your installer Support information is also available on the Dashboard and App Updates to this User Manual and y...

Page 3: ...nt Setup 9 4 3 Log in to your Moixa Dashboard or app 9 4 4 Firewalls 9 5 0 Technical Information 10 6 0 Contact 11 Moving home If you are moving out of the premises in which the Moixa Optimised Battery System is installed notify your Cus tomer Support It is possible to relocate your Moixa Optimised Battery System although you will need to pay for the deinstallation and reinstallation and this will...

Page 4: ...lows through your personalised Moixa Dashboard or app Storing solar off peak energy When your solar panels generate more energy than your home needs the Moixa Smart Battery stores it for use later If you have a special time of use tariff then your Moixa Smart Battery can deliver further savings by storing low cost energy so you can buy less energy at high price peak periods Let our team know if yo...

Page 5: ...e energy characteristics of your home Carrying out any electrical work in a home or workplace can be dangerous and only certified electricians may carry out the installation of the Moixa Optimised Battery System which must be in accordance with the national safety regulations BS7671 or the equivalent applicable regulations in the country of installation Please read the following instructions caref...

Page 6: ... For proper ventilation 100mm of free space is required to the left right top and front sides of the Victron inverter supplied as part of your Moixa Optimised Battery System Covering it could cause it to overheat or stop working After your Moixa Optimised Battery System has been installed you must inform Customer Support of any significant electrical work that you are planning such as any changes ...

Page 7: ...seconds Then turn the isolator switch back to ON Once the Moixa Optimised Battery System has restarted the Moixa Hub screen should turn on 3 3 Product Performance and Maintenance Your Moixa Optimised Battery System should not require your attention or onsite maintenance to function correctly However if you are concerned that your Moixa Optimised Battery System is not performing as expected we reco...

Page 8: ...cation PLC device confirm that this is still operating correctly The two LEDs above the Ethernet port on the Moixa Hub will be illuminated if communication is occurring between the Moixa Hub and your local network For further guidance contact Customer Support Power If the Moixa Hub screen is not lit up check that power is being provided via the supplied wall adaptor If power is being supplied and ...

Page 9: ...eive an email from hello moixa com which will explain the next steps to get signed up If you have not heard from Moixa after 3 working days check your junk email account for an email from hello moixa com or reach out to your support team 4 3 Log in to your Moixa Dashboard or app You can log in to your Moixa Dashboard by going to mygridshare com and our Moixa App is available on both Apple Android ...

Page 10: ...LiFePO4 chemistry Total usable capacity of 90 Communications As standard with Ethernet Power Line Communication PLC or Wi fi Compliance Moixa Hub Compliant with LVD RED EMC RoHS REACH and WEEE directives CE marked WEEE marked product which must not be disposed of with household waste As per the waste batteries and accumulators act customers can ship the battery packs to the battery pack distributo...

Page 11: ...ur customer support you should contact us by email to support moixa com or by calling 44 0 20 7734 1511 option 2 We are available between 9am and 6pm on weekdays excluding UK Bank Holidays You can also write to us at Moixa Technology 29 31 Saffron Hill London EC1N 8FH If Moixa is not providing your customer support please refer to the contact information provided by your installer ...

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