4BChapter One: General Information
52BCustomer Support
21
Customer Support
Standard maintenance and repair services are available at all of our regional MKS Calibration and
Service Centers, listed on the back cover. In addition, MKS accepts the instruments of other
manufacturers for recalibration using the Primary and Transfer Standard calibration equipment
located at all of our regional service centers. Should any difficulties arise in the use of your Type
DMA instrument, or to obtain information about companion products MKS offers, contact any
authorized MKS Calibration and Service Center. If it is necessary to return the instrument to
MKS, please obtain an RMA (Return Material Authorization) Number from the MKS Calibration
and Service Center (listed on the inside of the back cover of this manual) before shipping. The
RMA Number expedites handling and ensures proper servicing of your instrument.
Warning
All returns to MKS Instruments must be free of harmful,
corrosive, radioactive, or toxic materials.
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