Mitsubishi Electric MAC-558 User Manual Download | Manualshive

Page: 22 / 31

background image

22

22

To access your support functions use the menu navigation.

Support Overview

Wi-Fi Heat Pump Control has been designed for use in New
Zealand and Australia, therefore it has been designed to
show the relevant support information based on the location
of the installed system. The support information will be
customised and localised based on the location given for the
Wi-Fi Interface Installation during unit registration.

Localised Support Content

The primary function of the support page is to provide all
the necessary local support links and contact information for
Wi-Fi Heat Pump Control users to quickly and easily find the
information they need.

Frequently Asked Questions (FAQs)

Please see Section 16 for the most commonly asked
questions relating to the Wi-Fi Heat Pump Control Software
Service. Alternatively visit the Wi-Fi Heat Pump Control
website specific to your location;

For New Zealand based enquiries:
www.mitsubishi-electric.co.nz/wifi

For Australian based enquiries:
www.mitsubishielectric.com.au/wifi

Updates (Wi-Fi Heat Pump Control Apps
only)

Please update your Wi-Fi Heat Pump Control Apps when you
receive notification that an update is available, if you have an
issue please ensure that you have installed the latest updates
before contacting Mitsubishi Electric for technical support.

Version

At the bottom of the menu navigation you will see the version
number of the software. This will be useful to technical
support if you are running an older version of an App than is
currently available on the various App stores.

13. SUPPORT

«
...
20
21
22
23
24
...
»

Summary of Contents for MAC-558

Page 1: ...USER MANUAL ...

Page 2: ...nal Control 20 12 Your Account 21 SUPPORT 13 Support 22 14 Supported Hardware Software 23 15 Safety Precautions 24 16 Frequently Asked Questions FAQs 25 17 MAC 568 Troubleshooting 29 18 Terms Conditions Privacy 30 Please Note All the information in this manual is only relevant to version 3 0 of the Wi Fi Control App and the Wi Fi Control website app melview net If you are using a previous version ...

Page 3: ...ed to managing only one heat pump at a time It is truly an intelligent multitasker With the purchase of additional Wi Fi Interfaces multiple indoor units can now be seamlessly monitored and controlled Simple yet effective centralised control is at your fingertips Not Just Residential Commercial Too Mitsubishi Electric Wi Fi Control has been successfully integrated in numerous commercial buildings ...

Page 4: ...i Heat Pump Control service MAC 558 559 A compatible WPA2 AES capable router with both WPS and 2 4GHz band enabled is required to use the Wi Fi Heat Pump Control service Please refer to the Frequently Asked Questions in Section 16 if your router does not support this level of functionality Mitsubishi Electric Wi Fi Interface You will need to purchase a Wi Fi Interface to connect your system to Wi ...

Page 5: ...is it 2 4GHz band enabled MAC 568 OR MAC558 559 The router will need to support WPA2 AES and be 2 4GHz band enabled to work with any of the Wi Fi Interfaces Please check the router specifications or contact the manufacturer to see if this is supported and how these modes can be set Does your broadband have good connectivity Ensure that you consider the quality of the broadband connection at the lo...

Page 6: ...hould see LED1 and LED3 on the Wi Fi Interface flashing in sequence approximately every 5 seconds MAC Address ID Number MAC 568 If your MAC 568 Wi Fi Interface has been successfully connected to your smartphone tablet the MAC Address ID Number will populate in the Wi Fi Control App automatically MAC 558 559 To register a system on the Wi Fi Heat Pump Control you will need the MAC Address and ID Nu...

Page 7: ...Login Once you have successfully registered as a user and accepted the Terms and Conditions of the Wi Fi Heat Pump Control service you will then need to login with the username and password you have used in the registration process Supported Mobile Devices Web Browsers The Wi Fi Heat Pump Control Web application is designed to work via the majority of the latest Web Browsers from Microsoft Google ...

Page 8: ...p 2 where you will need to provide further personal information required to be able to use the service Please select the country where the unit is installed from the drop down list of supported countries provided This is very important as it will be used to provide the correct time zone and local technical support information Mandatory fields will be marked with an asterix and will need to be comp...

Page 9: ...for MAC 558 559 Wi Fi Interface Setup 5 WI FI INTERFACE SET UP QUICK REFFERENCE GUIDE To Reset If you have any issues and need to start setup again hold down the RESET button for 15 seconds For error explanation go to Troubleshooting section RESET RESET 15 sec Set up Open Wi Fi Control App Select home s Wi Fi Network and enter home s Wi Fi password Open Wi Fi Networks Screen Failed every second ev...

Page 10: ...ID or Serial number Please enter this carefully in the ID section This information is mandatory it is not possible to register a system without providing this information MAC 568 558 559 If you are using Wi Fi Heat Pump Control via a PC you will need to input the ID or Serial Number yourself as per instructions above 6 ADDING A HEAT PUMP Adding a Unit 4 Unit Type and Model Name Next select your Un...

Page 11: ...d on the PAR ZC01M E Wall Controller either return air or averaging Please Note The Wi Fi Control system will look for new settings every minute so an update could take anything from a few seconds to 1 minute depending on when it was selected Zone Control Only available when connected to a compatible Ducted System employing the use of a PAC ZC Zone Controller The next control option is for Zone Co...

Page 12: ...ct Send to units to send this command If you wish to turn all units On continue to select which mode you wish to turn the unit on to Selecting Use Existing Mode will set the heat pump air conditioners in the mode they were most recently operating in If the mode permits select whether you wish to turn the units on to a set temperature Lastly select Send to units to send this command Please Note Gro...

Page 13: ...elect which zones are displayed for operation By default 8 zones are displayed Move to Building Only available when controlling multiple units The Move Building function allows you to move your unit to a different building location This could simply be moving the unit to a different zone area within a single building or even moving a system from one building to another Unit Type Model Name Here yo...

Page 14: ...ables your family to enjoy a happy and healthy home Ideal for children s bedrooms you can rest assured that your family will stay comfortable no matter what the weather conditions When assigned Wi Fi Heat Pump Control senses when the room temperature drops below the set minimum temperature and automatically turns on to heating mode to ensure the minimum temperature is maintained Conversely you can...

Page 15: ...custom rule to be as simple or sophisticated as you please Select any or all of these three rule types to add as many times as you like 7 day timer Heat if room drops below set minimum temperature Cool if room rises above set maximum temperature Or select from sample rules You can choose one of our sample rule sets that we have created From here you can modify add or delete these rules to suit you...

Page 16: ...ve a further setting You can select to change the zone settings with this rule or to leave the zones unchanged what they were previously set to When actioned Wi Fi Control will ensure comfort is delivered only to where it is needed most closing off opening up zones as required and ensuring energy is not wasted on vacant area zones Zones now displaying a tick beside them will be opened Zones displa...

Page 17: ...1 zone and close off all others Zone Control Should your Wi Fi Control be connected to a compatible ducted system and zone controller you will have a further setting You can select to change the zone settings with this rule or to leave the zones unchanged what they were previously set to When actioned Wi Fi Control will ensure comfort is delivered only to where it is needed most closing off openin...

Page 18: ...set Zones will not be changed Open Lounge and Bedroom 1 zone and close off all others Zone Control Should your Wi Fi Control be connected to a compatible ducted system and zone controller you will have a further setting You can select to change the zone settings with this rule or to leave the zones unchanged what they were previously set to When actioned Wi Fi Control will ensure comfort is delive...

Page 19: ...k on the group building name when viewing all units 2 You can then change the name of your group building and the time zone if applicable 3 Select Update to save Here you can also send a Group Control command as outlined in Section 6 Time Zone of building Only available if your country has multiple time zones Please select the country time zone where the building is located from the drop down list...

Page 20: ...ormation about this please email us on help bdt co nz Echonet Lite MAC 568IF E Only Echonet Lite is an international home automation control communication protocol standard You can enable Echonet Lite under Edit Unit if you are using a MAC 568IF E Wi Fi Interface This allows 3rd party home automation control systems that are compatible with the Echonet Lite protocol to control your Wi Fi Interface...

Page 21: ...e that you reconfirm your account and a new confirmation will be sent to the new email address provided Logout This will immediately end your session and return you to a login screen Advanced Settings Here you can send Group Control commands manage rules and disable all rules Holiday Mode Support Here you can see a copy of the Wi Fi Heat Pump Control service Terms Conditions and Privacy Policy You...

Page 22: ...estions FAQs Please see Section 16 for the most commonly asked questions relating to the Wi Fi Heat Pump Control Software Service Alternatively visit the Wi Fi Heat Pump Control website specific to your location For New Zealand based enquiries www mitsubishi electric co nz wifi For Australian based enquiries www mitsubishielectric com au wifi Updates Wi Fi Heat Pump Control Apps only Please update...

Page 23: ...es and Browsers Operating Systems Android versions 4 1 Apple iOS 8 0 Smartphones Apps or Web Version Apple iPhone Samsung Galaxy S LG G3 D855 Tablets Apps or Web Version Apple iPad iPad mini iPod Touch Samsung Galaxy Tab Nexus 7 Internet Browsers Web Version only Microsoft Internet Explorer versions 10 Google Chrome versions 30 Apple Safari versions 5 1 7 Mozilla Firefox versions 26 All Devices an...

Page 24: ...onditioner or the router is not turned on due to power failure or the breaker is broken when the router is abnormal or out of the communication range you cannot operate your heat pump air conditioner via the Wi Fi Control App If you leave your heat pump air conditioner on for a long period of time at high temperatures whilst leaving windows and doors open condensation may accumulate on the indoor ...

Page 25: ...i Interface via WPS then any future dynamic IP address changes do not affect the correct operation Q My system does not control correctly and I am experiencing strange behaviour from my unit A Please check that the local controllers or other control systems or users are not overwriting and conflicting with the Wi Fi Heat Pump Control service If you are using the Timer function in the Wi Fi Heat Pu...

Page 26: ...r and Wi Fi Control has stopped working What should I do A If you have upgraded your home network s router your Wi Fi Interface will need to be re paired following the same process initially carried out when first setting up Wi Fi Control To re sync the Wi Fi Interface and your router follow the instructions outlined in the Wi Fi Installation Guide which came with your Wi Fi Interface Q We changed...

Page 27: ...e router A This will vary dependent on multiple factors Please position the Wi Fi Interface as close to the router as possible There are third party Wi Fi signal strength testers available which you can be used to check Wi Fi signal strength throughout your building and third party signal boosters are also available Q Can I connect any other Mitsubishi Electric systems to Wi Fi Heat Pump Control s...

Page 28: ...tally set the mode for one of my units to heating and the other to cooling what will happen A In this case the indoor that is turned on first will become the lead unit For example if you set your 1st indoor unit to 24ºC heating then set your 2nd indoor unit to 22ºC cooling the multi outdoor will remain in heating mode as this was the mode selected first Even though you have used the Wi Fi Control ...

Page 29: ...7 MAC 568 TROUBLESHOOTING Your Wi Fi Interface is not connected to any router Your Wi Fi Interface is not communicating to your router Your router is not communicating to the internet Please start setup again ...

Page 30: ...Conditions Privacy Policy Please refer to our website For New Zealand www mitsubishi electric co nz wifi For Australia www mitsubishielectric com au wifi Or access under Support via the main menu navigation 18 TERMS CONDITIONS PRIVACY ...

Page 31: ...W 2116 Phone 1300 728 119 Fax 02 9898 0484 Mitsubishi Electric New Zealand www mitsubishi electric co nz wifi WELLINGTON HEAD OFFICE 1 Parliament Street PO Box 30772 Lower Hutt 5040 Phone 0800 639 434 Fax 04 560 9133 All models features and specifications are subject to change and amendment at anytime December 2017 ...

Reviews:

No comments

Related manuals for MAC-558

Brand: ENKHO Pages: 48

Speed Wi-Fi 5G X01

Brand: AU Pages: 64

Brand: TP-Link Pages: 2

Brand: EnGenius Pages: 117

Brand: Linksys Pages: 138

Brand: ifrogz Pages: 16

Brand: SendFar Pages: 29

Brand: StarTech.com Pages: 32

Brand: Lafalink Pages: 2

Brand: High-Flying Pages: 81

Wireless Router

Brand: TELEFONICA Pages: 20

Brand: Telefonix PDT Pages: 48

Brand: Canyon Pages: 6

Brand: audeeo Pages: 16

Brand: 3Jtech Pages: 4

Brand: XD XCLUSIVE Pages: 27

NanoBeam NBE2ACN

Brand: Ubiquiti Pages: 28

Brand: Proroute Pages: 166

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands