Warranty
Please confirm the following product warranty details before using this product.
1. Gratis Warranty Term and Gratis Warranty Range
[Gratis Warranty Term]
If any faults or defects (hereinafter "Failure") found to be
the responsibility of Mitsubishi occurs during use of the
product within the gratis warranty term, the product shall be
repaired at no cost via the sales representative or
Mitsubishi Service Company. However, if repairs are
required onsite at domestic or overseas location, expenses
to send an engineer will be solely at the customer's
discretion. Mitsubishi shall not be held responsible for any
re-commissioning, maintenance, or testing on-site that
involves replacement of the failed module.
Overseas, repairs shall be accepted by Mitsubishi's local
overseas FA Center. Note that the repair conditions at
each FA Center may differ.
The gratis warranty term of the product shall be for one
year after the date of purchase or delivery to a designated
place. Note that after manufacture and shipment from
Mitsubishi, the maximum distribution period shall be six (6)
months, and the longest gratis warranty term after
manufacturing shall be eighteen (18) months. The gratis
warranty term of repair parts shall not exceed the gratis
warranty term before repairs.
[Gratis Warranty Range]
The range shall be limited to normal use within the
usage state, usage methods and usage environment,
etc., which follow the conditions and precautions, etc.,
given in the instruction manual, user's manual and
caution labels on the product.
(1)
Even within the gratis warranty term, repairs shall be
charged for in the following cases.
(2)
Failure occurring from inappropriate storage or
handling, carelessness or negligence by the user.
Failure caused by the user's hardware or software
design.
1.
Failure caused by unapproved modifications, etc.,
to the product by the user.
2.
Mitsubishi shall accept onerous product repairs for
seven (7) years after production of the product is
discontinued.
Discontinuation of production shall be notified with
Mitsubishi Technical Bulletins, etc.
(1)
Product supply (including repair parts) is not available
after production is discontinued.
(2)
In using the Mitsubishi MELSEC programmable logic
controller, the usage conditions shall be that the
application will not lead to a major accident even if any
problem or fault should occur in the programmable
logic controller device, and that backup and fail-safe
functions are systematically provided outside of the
device for any problem or fault.
(1)
Damages caused by any cause found not to be the
responsibility of Mitsubishi.
(1)
Loss in opportunity, lost profits incurred to the user by
Failures of Mitsubishi products.
(2)
Special damages and secondary damages whether
foreseeable or not, compensation for accidents, and
compensation for damages to products other than
Mitsubishi products.
(3)
Replacement by the user, maintenance of on-site
equipment, start-up test run and other tasks.
(4)
The Mitsubishi programmable logic controller has been
designed and manufactured for applications in general
industries, etc. Thus, applications in which the public
could be affected such as in nuclear power plants and
other power plants operated by respective power
companies, and applications in which a special quality
assurance system is required, such as for Railway
companies or Public service purposes shall be
excluded from the programmable logic controller
applications.
In addition, applications in which human life or property
that could be greatly affected, such as in aircraft,
medical applications, incineration and fuel devices,
manned transportation, equipment for recreation and
amusement, and safety devices, shall also be
excluded from the programmable logic controller range
of applications.
However, in certain cases, some applications may be
possible, providing the user consults their local
Mitsubishi representative outlining the special
requirements of the project, and providing that all
parties concerned agree to the special circumstances,
solely at the users discretion.
(2)
When the Mitsubishi product is assembled into a
user's device, Failure that could have been
avoided if functions or structures, judged as
necessary in the legal safety measures the user's
device is subject to or as necessary by industry
standards, had been provided.
3.
Failure that could have been avoided if
consumable parts (battery, backlight, fuse, etc.)
designated in the instruction manual had been
correctly serviced or replaced.
4.
Relay failure or output contact failure caused by
usage beyond the specified Life of contact
(cycles).
5.
Failure caused by external irresistible forces such
as fires or abnormal voltages, and failure caused
by force majeure such as earthquakes, lightning,
wind and water damage.
6.
Failure caused by reasons unpredictable by
scientific technology standards at time of shipment
from Mitsubishi.
7.
Any other failure found not to be the responsibility
of Mitsubishi or that admitted not to be so by the
user.
8.
2. Onerous repair term after discontinuation of
production
4. Exclusion of loss in opportunity and secondary
loss from warranty liability
3. Overseas service
The specifications given in the catalogs, manuals or
technical documents are subject to change without prior
notice.
5. Changes in product specifications
6. Product application
Regardless of the gratis warranty term, Mitsubishi shall not
be liable for compensation to:
