Mitel SX-2000 Superconsole 2000, User Manual, Page: 11 / 77

Getting Started
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5
Console Screen
The Superconsole 2000 screen is divided into five areas:
•
The Console Status area shows you at a
glance what state the console and the system
are in—for example whether the console
ringer is on or off and whether the system is
in Day or Night Service.
•
The Application area is divided into four
sections: The top left section displays
information about calls on hold; the top right,
a Phone Book for finding users on the system
and other tools such as an electronic scratch
pad for taking notes. The bottom two areas
display information on the
Source (calling
party) and Destination (called party) of all calls
handled by the console.
The information displayed includes the name
of the party, extension or trunk number or
trunk label, type of extension (e.g., Superset),
status of call (e.g., ringing), privileges
assigned to the trunk or extension, and the
type of call (e.g., Conference, Recall, Serial).
•
The Call Waiting area displays an icon ( )
as a visual indication of incoming calls. The
icon appears above the softkey that’s used to
answer the call. You can tell how many calls
are waiting by the color of the icon: yellow
( ) for one call; blue ( ) for two calls and
red ( ) for three or more calls.
•
The Softkey areas at the bottom of the screen
and above the Destination area display the Softkey
commands. The commands correspond to the
Function keys on the computer keyboard. See the
next section for more information on the Softkeys.
•
The Response area at the bottom of the
screen displays the date and time, the
number of calls waiting to be answered, and
messages received from the system.
Console
Status Area
Softkey Area
Response Area
Application
Area
Call Waiting
Area