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116 Personalizing phone usage via the web

Final

Using other
phones

This phone system supports usage of other phones using the SIP protocol.
Not all features are supported on other phones. Consult the documentation
provided with the other phones.

Compatible
peripherals
matrix

The following table summarizes which peripheral devices are supported for
each of the listed phone models in the left hand column.

Personalizing phone usage via the web

Using Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later, individual
phone users can personalize their phone systems using the web
administration interface. With the exception of the Login page, all of the web
pages share the same layout. On each web page, you will see a header,
footer, a left pane, and a right pane. The left pane shows the choices for
navigating the pages. The right pane shows the details.

Figure 6:

“User Home page”

on page 117 illustrates the user window:

Mitel IP
Phone
model

PKM
5412

PKM
5448

Conference
Unit 5310

Wireless
LAN Stand

Headset

Line
Interface
Module

5212

No

No

No Yes

Yes

No

5224

Yes

Yes Yes

Yes

Yes

Yes

5304

No No No

No No No

5312

No No No Yes

Yes

No

5324

Yes

Yes

Yes

Yes

Yes

Yes

5330

No No Yes

Yes

Yes

No

5340

No No Yes

Yes

Yes

No

«
...
119
120
121
122
123
...
»

Summary of Contents for OfficeConnect 5340

Page 1: ...silhouette Cloud Based Phone System Mitel IP Phone User Reference Guide Release 5 0 Final ...

Page 2: ... control on the 5320 5330 5340 5260 phone 30 Using the Mitel 5224 5324 IP phone 31 Mitel 5224 5324 IP Phone 31 Initial set up for 5224 5324 phone service 32 Answering a call on the 5224 5324 phone 34 Making a call on the 5224 5324 phone 36 Using features via the 5224 5324 phone 37 Voice mail on the 5224 5324 phone 57 Volume control on the 5224 5324 phone 57 Using the Mitel 5212 5312 IP Phone 58 Mi...

Page 3: ...security alert at log in 118 Forgotten PIN 118 Change PIN 118 Web logout 119 Quick set up 120 Change user details 121 Record your name for the Auto Attendant 121 Permissions 122 Permission types 122 Configure phone 123 Program memory keys 124 Program memory keys on PKM 125 Programmable memory key features 126 Select key mapping profile 134 Configure Ring Tones 134 Print phone labels 135 Call Cover...

Page 4: ...tification of voice messages 145 Configure email forwarding of voice messages 145 Configure dial 0 destination 146 Configure language for voice mail retrieval 147 Configure timezone for voice mail 147 Reset voice mail PIN 147 Web pages 148 My settings 148 Company directories 150 Getting more help 150 Phone Messages 150 Glossary 155 Feedback on Documentation 167 ...

Page 5: ...vi Contents Final ...

Page 6: ...cement for the auto attendant View your personal information Customizations are performed using a web interface The information in this document is also accessible online in the web interface by selecting the Help button at the top or bottom of any page Context sensitive help is available by selecting the icon on any page Setting your language If your system has been set up for multiple languages ...

Page 7: ...our PIN 7 Select the Login button The Home page should be displayed Setting your language for the phone text To change your language for the phone text follow these steps 1 After logging in to the web interface select My Personal Details in the Navigation pane The Personal Details page is displayed with your personal details in the Information pane 2 Select your language from the pull down list in...

Page 8: ...e Using the phone system This section explains your phone features and how to use them after they have been enabled through the web interface The Mitel 5330 and 5340 IP phones provide support for all the user functionality The phones also include Memory key label LCD display The setup and operation of this phone is described in Using Mitel 5320 5330 5340 5260 IP phones on page 4 The Mitel 5224 532...

Page 9: ... IP phone see Mitel 5340 IP phone on page 6 Other than the different number of programmable memory keys the functionality of the Mitel 5330 and 5340 IP phones are the same Other topics covered in this section include the following Answering a call on the 5320 5330 5340 5260 phone on page 9 Making a call on the 5320 5330 5340 5260 phone on page 11 Using features via the 5320 5330 5340 5260 phone on...

Page 10: ...r backlit Information Area Display 3 pages of 8 total 24 multi function memory keys with color LEDs Memory key label LCD display Fixed function keys Mute and Speaker keys Message Waiting Lamp Dedicated headset jack Information Area Display Memory Keys Memory Key Label Display Navigation Buttons Key Pad Fixed Function Keys Softkeys Date Time Display Volume Contrast Scroll Message Waiting Lamp Speak...

Page 11: ...bottom of the phone indicate which page is current The page navigation buttons can be used to switch pages The memory key labels are also displayed beside each one Mitel 5340 IP phone The Mitel 5340 IP phone has the following features Handsfree speakerphone Date Time Display 2 line 20 character backlit Information Area Display 3 pages of 16 total 48 multi function memory keys with color LEDs Memor...

Page 12: ... keys The icons at the bottom of the phone indicate which page is current The page navigation buttons can be used to switch pages The memory key labels are also displayed beside each one Mitel 5360 IP phone The Mitel 5360 IP phone has the following features Handsfree speakerphone Date Time Display 2 line 20 character backlit Information Area Display 3 pages of 16 total 48 multi function memory key...

Page 13: ...key labels are also displayed beside each one Initial setup for 5320 5330 5340 5360 phone service To set up your new phone service follow these steps 1 Activate your phone See Activating a 5320 5330 5340 5260 phone on page 8 2 Perform a Quick Set up See Quick set up on page 120 Activating a 5320 5330 5340 5260 phone To activate a phone you need 1 an extension 2 a phone and 3 a PIN The administrato...

Page 14: ... Press the YES softkey You have now successfully activated the phone and can make calls See Quick set up on page 120 for information about initial settings you should configure through the web interface Answering a call on the 5320 5330 5340 5260 phone When an incoming call is received on a phone several things happen 1 the phone rings 2 a Line Appearance flashes and 3 the Information Area Display...

Page 15: ...sing the 5320 5330 5340 5260 speakerphone To switch from the handset to the speakerphone during a call follow these steps 1 Press the key 2 Replace the handset To end a call while using the speakerphone choose one of the following Press the END softkey Press the key Switch from speakerphone to handset on the 5320 5330 5340 5260 phone To switch from the speakerphone to the handset during a call pic...

Page 16: ...ues to display the number and name of the caller if known You can answer an incoming call group call by using the handset or the speakerphone Making a call on the 5320 5330 5340 5260 phone To make a call follow these steps 1 Lift the handset This will select the next available Line Appearance You can also start dialing the number without lifting the handset This will automatically select the next ...

Page 17: ...sion and name of the connected party once the call is answered If you place an external call the Information Area Display shows the name of the connected party or if the name is unknown just the phone number 5 To switch between two active calls press the flashing Line Appearance key This puts the active call on hold and activates the other call Ending one call keeps the second call on hold To reco...

Page 18: ...ou can use the transfer feature to transfer both parties to another party Joining two calls on the 5320 5330 5340 5260 phone The 3 way call feature allows you to conference together two calls on your phone s Line appearances To activate a 3 way call in these circumstances follow these steps 1 While on an active call press the CONF softkey 2 Select the Line Appearance of the person on hold that is ...

Page 19: ...red 3 Press the ENTER softkey when you have finished entering the account code Notes You can re enter an account code for a call multiple times The last account code entered is the account code that will be assigned to the call To cancel the account code entry press the QUIT softkey If you enter an account code with an invalid length the Information Area Display briefly shows Invalid Account Code ...

Page 20: ... completed Call Lists on the 5320 5330 5340 5260 phone Call list on the 5320 5330 5340 5260 phone Call list keeps a list of the calls that you make and receive The call list is accessible from your phone You can redial any calls that you made from the call list See Redial on the 5320 5330 5340 5260 phone on page 16 You may be able to dial a number from your incoming call list if it is supported by...

Page 21: ...s The position of the call in the call list is displayed in front of the phone number The symbol beside the position of the call means that the call was not answered If the call was answered by a member of your call pickup group then the call will show as unanswered with a on your phone and answered without a on the call pickup group member s phone that answered the call CALLS means that there has...

Page 22: ...ing and your Pickup key will flash To answer the call follow these steps 1 Lift the handset 2 Press the Pickup key or 1 Press the Pickup key to answer the call in speaker mode You can also join and leave your pickup group with a Join Leave group key or via the web interface When you leave the group this disables other group members from picking up your calls however you can still pickup other memb...

Page 23: ...e of the Information Area Display 3 Use one of the following options to locate the person that you would like to call Press the number on the keypad for the appropriate first letter of the person s last name For example press 5 twice for K Scroll down or up using the keys to find the name you want 4 Once the correct name is displayed press the DIAL softkey Forwarding your 5320 5330 5340 5260 phone...

Page 24: ... on when you log out of your phone all your calls will be forwarded to your co worker Forwarding your 5320 5330 5340 5260 phone to coverage Using Forward to Coverage you can send all incoming calls to the option you selected from My Call Coverage Press the Forward to Coverage key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates...

Page 25: ...To turn forward to prompt off follow these steps 1 Press the Forward to Prompt key 2 Press the FWDOFF softkey Notes To use this feature you must have a key programmed with Forward to Prompt See Program memory keys on page 124 The system stores internal extensions therefore you do not need to press the ENTER softkey If you forward your phone to an external phone number you must have permission to m...

Page 26: ...40 5260 phone Using Intercom to Co worker you can make a page to a selected co worker that is broadcast through the speaker on your co worker s phone Pick up the handset or select a Line Appearance key then press the Intercom to Co worker key to start the page to your co worker If you press the Intercom to Co worker key with no line active the next available line appearance key will automatically ...

Page 27: ...ly the phones of members who are joined in the group will ring when the call group is called For Call Pickup groups other phones in the group will be notified only if the phone being called is joined in the group See Call groups on page 137 Press the Join Leave Group key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when you...

Page 28: ...s Logged Out To log in to a phone follow these steps 1 Press the ACTIVATE softkey on an unassigned phone a phone without a user logged in The system prompts you to enter an extension 2 Enter your extension The system prompts you to enter your PIN 3 Enter your PIN Press the key or the ENTER softkey once you have finished entering your PIN The system verifies that the PIN is valid and then it logs y...

Page 29: ...ogged out phone has twinning configured the twinning target phone will ring and the call will be redirected to the logged out phone s call coverage target after the configured number of rings Monitor groups on the 5320 5330 5340 5260 phone Using the Monitor Groups feature your calls can be monitored and answered by other users or you can have your phone monitored for activity To enable the Monitor...

Page 30: ...itor Call Silent key programmed for a Monitor Primary you will only be able to monitor one incoming or outgoing call at a time If you have two Monitor Call Monitor Call Silent keys programmed for a Monitor Primary you will be able to monitor two incoming or outgoing calls at a time and so on There is no direct correspondence between a Monitor Call Monitor Call Silent key and a Line Appearance key ...

Page 31: ...f your call group will be able to see that the phone is in use provided that they have programmed a memory key to view activity on your phone When you use your phone a member of your Monitor group will see the LED of the memory key that they have programmed to monitor your phone light up Mute on the 5320 5330 5340 5260 phone Using Mute you can silence any sound from the phone This does not prevent...

Page 32: ...while there is already a page in progress the system will wait until the page in progress is completed before your page is started Your Information Area Display will show Calling Site Page and you will hear ringing while you are waiting On the phones receiving a page the phone LCD screen displays the name of the user who originated the page and an END softkey The user receiving the page can stop t...

Page 33: ...arked at with the park location number to remind you that a call that you parked has not been retrieved Speaker on the 5320 5330 5340 5260 phone Using Speaker you can turn the speakerphone on your phone on and off To use Speaker press the key Transfer call on the 5320 5330 5340 5260 phone Using Transfer you can transfer a call from one phone to another To transfer a call follow these steps 1 While...

Page 34: ...e transferring 4 Press the TRANSFER softkey or the key to complete the transfer The Information Area Display shows the message Transfer Complete for approximately five seconds before returning to an idle state Twinned calls on the 5320 5330 5340 5260 phone If you have configured your phone to be twinned to another external phone the twinning target then incoming calls will simultaneously ring the ...

Page 35: ...reeting The Message Waiting Lamp on the phone will light up if messages are waiting If your administrator has created an auto attendant with a voice mail retrieval option and associated it to an external number you can access your mail box from any phone by dialing the external number and then selecting the voice mail retrieval option You are prompted for your extension then connected to your voic...

Page 36: ...itel 5224 5324 IP phone This section describes the Mitel 5224 and 5324 IP phones To set up your new phone service see Initial set up for 5224 5324 phone service on page 32 For a description of your phone see Mitel 5224 5324 IP Phone on page 31 The Mitel 5224 and 5324 IP phone functionality is the same Other topics covered in this section include the following Answering a call on the 5224 5324 phon...

Page 37: ...Contrast up down controls and scrolling Support for peripherals such as the Mitel IP Programmable Key Module 12 Mitel IP Programmable Key Module 48 and the Mitel 5310 IP Conference Unit Message waiting lamp Two position tilting stand Wall mountable Figure 5 Mitel 5224 IP Phone Initial set up for 5224 5324 phone service To set up your new phone service follow these steps 1 Activate your phone See A...

Page 38: ...her end into a power outlet Note If your network is configured with Power Over Ethernet POE the above step is not necessary 5 Wait for the phone to display the following this may take 30 seconds or more 6 Press the ACTIVATE softkey The display will show 7 Enter your extension 8 If you have login logout privileges the display will show Enter your PIN then press the ENTER softkey 9 If you do not hav...

Page 39: ...red by a twinned target phone by pressing the corresponding Line Appearance key See Twinned calls on the 5224 5324 phone on page 56 Using the 5224 5324 handset To answer your phone using the handset follow these steps 1 Lift the handset You have now answered the call The LCD displays the caller s number and name if known If you choose to ignore the incoming call and select a different line appeara...

Page 40: ...n Caller is displayed To answer a second call choose one of the following Press the flashing Line Appearance key This puts the active call on hold and answers the second call End the first call by replacing the handset The phone will start ringing Pick up the handset again to answer the second call To switch between two active calls press the flashing Line Appearance key This puts the active call ...

Page 41: ...nected party once the call is answered If you place an external call the LCD displays the name of the connected party or if the name is unknown the phone number 3 To end the call choose one of the following Press the END softkey Replace the handset To use the speakerphone for step 1 press an available Line Appearance key or the key instead of lifting the handset 4 To end a call before you have com...

Page 42: ...lashing Line Appearance key Using features via the 5224 5324 phone This section explains the features available from your phone Some of these features must be pre programmed in order to be available To learn how to program features to keys see Program memory keys on page 124 3 way call on the 5224 5324 phone Using 3 Way Call you can set up a phone call among three separate parties To activate 3 Wa...

Page 43: ...The 3 way call feature allows you to conference together two calls on your phone s line appearances To activate a 3 way call in these circumstances follow these steps 1 While on an active call press the CONF softkey 2 Select the Line Appearance of the person on hold that is to be connected 3 Press the CONF softkey again The 3 Way Call is now activated Account codes on the 5224 5324 phone Users can...

Page 44: ...phone keys but the person on the other end does not The LCD displays the account code entered 3 Press the ENTER softkey when you have finished entering the account code You can re enter an account code for a call multiple times The last account code entered is the account code that will be assigned to the call If you enter an account code with an invalid length the phone LCD briefly displays Inval...

Page 45: ...place the handset or if using the speakerphone press the key Account code speed entry during a call cannot be cancelled If the pre programmed account code has an invalid length the phone LCD briefly displays Invalid Account Code Contact your system administrator to determine the valid account code length for your business You cannot assign an account code to a call after it has been completed Call...

Page 46: ...se steps only available if dialing from the incoming call list is supported by your Service Provider 1 Press the CALLS softkey on your phone or the Incoming Calls List programmed key The most recent call that you received is displayed 2 Use the keys to navigate the list 3 Press the DIAL softkey to make a call to the displayed number The next available Line Appearance is selected and the system wil...

Page 47: ...ist if required 3 Press the TIME softkey if you wish to display the time and date of the call 4 Press the NUMBER softkey if you wish to display the number dialed 5 Once the required number is displayed press the DIAL softkey to make the call The next available Line Appearance is selected and you will hear ringing once the number has been dialed The symbol beside the position number means that the ...

Page 48: ... the External Directory by pressing a single memory key on your phone To use this feature you must have a phone key programmed with Company Speed Dial See Program memory keys on page 124 To make a call using the company speed dial choose one of the following Press the Company Speed Dial key for the number you want to call The system selects the next available Line Appearance for you and activates ...

Page 49: ... the name again If you have initiated a call but not started dialing yet the phone LCD will display the DIR softkey in place of the MENU softkey Proceed by selecting the DIR softkey Forwarding your 5224 5324 phone You can forward your phone by using any of the forwarding features In each case you must program a memory key with the appropriate feature See Program memory keys on page 124 You can for...

Page 50: ...y once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when the phone is being forwarded To use this feature you must have a memory key programmed with Forward to Co worker If you have this feature turned on when you log out of your phone all your calls will be forwarded to your co worker Forward your 5224 5324 phone to coverage Us...

Page 51: ... Forward your 5224 5324 phone to prompt Using Forward to Prompt you can send all incoming calls to a phone number that you have entered via your phone The LED on the programmed key indicates when the phone is being forwarded To forward to prompt follow these steps 1 Press the Forward to Prompt key on your phone The system will ask you to enter a phone number 2 Enter the phone number on the phone k...

Page 52: ...gotten PIN on page 118 Hold on the 5224 5324 phone Using Hold you can put an active call on hold and make other calls The Line Appearance key will flash to indicate the call is on hold To place a call on hold follow these steps 1 While on an active call press the key 2 The indicator light next to the active Line Appearance changes from green to red and flashes slowly 3 To remove the call from hold...

Page 53: ...igured and activated then you will also be able to hear your co worker speak See Handsfree answerback on the 5224 5324 phone on page 47 To use this feature you must have a key programmed with Intercom to Prompt Join Leave group on the 5224 5324 phone Using the Join Leave Group feature you can join a Broadcast Call Pickup Hunt or Rollover call group of which you are a member using your phone For Br...

Page 54: ...tension into any phone and take ownership of the phone By doing this you can direct all incoming calls for your extension to that phone You must have the appropriate privileges to be able to log out of a phone You can only log in to an unassigned phone a phone without a user logged in If a phone has a user logged in you can log the user out by following procedure in Logout from the 5224 5324 phone...

Page 55: ...a confirmation message 3 Press the YES softkey to proceed The LCD will display the message Logout successful confirming that you are logged out of the phone and the system Incoming calls will be forwarded to Call Coverage The display will return to a logged out unassigned idle state If your phone has been locked you cannot log out of the phone The LOGOUT softkey will not be displayed on your phone...

Page 56: ...heir phone When a member of your Monitor group has answered one of your calls the Line Appearance on your phone will still indicate the state of the call A flashing key without a ring tone indicates that the call is on hold A lit key indicates that the Line Appearance is in use If you requested to have your phone monitored when your phone is in use the group member s phones will show a lit LED aga...

Page 57: ...appearance will be monitored by the second Monitor Call Monitor Call Silent key and so on The Monitor Call Monitor Call Silent key indicates the state of the Line Appearance on the primary group member s phone that is being monitored The only difference between Monitor Call and Monitor Call Silent is that your phone will not ring to indicate an incoming call to the Primary member For example A fla...

Page 58: ...dicates when Mute is active One Touch speed dial on the 5224 5324 phone Using One Touch Speed Dial you can make a call to a pre programmed number To use this feature a programmable key must be programmed as a One Touch Speed Dial To use One Touch Speed Dial choose one of the following Lift the handset and press the One Touch Speed Dial key Press an available Line Appearance key to activate the spe...

Page 59: ...e on the 5224 5324 phone Using Park and Retrieve you can put a call on hold at a park location so that it can be retrieved from any other phone at your business To use this feature a memory key must be programmed as a Park Retrieve key To put a call on hold at a park location follow this step 1 While on an active call select a memory key programmed with the Park Retrieve feature The system places ...

Page 60: ...can turn the speakerphone on your phone on and off To use Speaker press the key Transfer call on the 5224 5324 phone Using Transfer you can transfer a call from one phone to another To transfer a call follow these steps 1 While on an active call press the TRANS softkey The system places the call on hold and the LCD screen displays 2 Enter the extension or phone number of the person to whom you wan...

Page 61: ...t voice mail deposit option and enter the extension of the co worker to whom you are transferring 4 Select the TRANSFER softkey or the key to complete the transfer The LCD displays the message Transfer Complete for approximately five seconds before returning to an idle state Twinned calls on the 5224 5324 phone If you have configured your phone to be twinned to another phone the twinning target th...

Page 62: ...ce mail on the 5224 5324 phone Using the key you can connect directly to voice mail to retrieve messages or manage voice mail options such as changing your voice mail greeting The Message Waiting Lamp on the phone will light up if messages are waiting If your administrator has created an auto attendant with a voice mail retrieval option and associated it to an external number you can access your m...

Page 63: ...ys until the volume is at the level you want Using the Mitel 5212 5312 IP Phone This section describes the Mitel 5212 5312 IP phones To set up your new phone service see Initial set up for Mitel 5212 5312 IP phone service on page 59 For a description of your phone see Mitel 5212 5312 IP phone on page 58 The Mitel 5212 and 5312 IP phone functionality is the same Other topics covered in this section...

Page 64: ...table Figure 6 Mitel 5212 5312 IP Phone Initial set up for Mitel 5212 5312 IP phone service To set up your new phone service follow these steps 1 Activate your phone See Activating a Mitel 5212 5312 IP phone on page 59 2 Perform a Quick Set up See Quick set up on page 120 Activating a Mitel 5212 5312 IP phone To activate a 5212 5312 phone you must physically connect the phone then log in with your...

Page 65: ...You have now successfully activated the phone and can make calls Answering a call on the 5212 5312 IP phone When an incoming call is received on a phone several things happen 1 the phone rings 2 a Line Appearance flashes and 3 the LCD displays the phone number of the caller and if know the name of the caller You can answer an incoming call by using the handset or the speakerphone You can pull back...

Page 66: ...dset 3 To end a call while using the speakerphone press the key Switch from speakerphone to handset on the 5212 5312 phone To switch from the speakerphone to the handset during a call pick up the handset To end the call while using the handset replace the handset Answering a second call on the 5212 5312 IP phone A second incoming call causes three things to happen 1 the phone rings once only if yo...

Page 67: ...ilable Line Appearance and operate in speakerphone mode 2 To make an internal call dial the extension To make an external call dial the prefix required for external dialing usually 9 followed by the number you want to call When you finish dialing the number the call is placed If you place an internal call your LCD displays the extension and name of the connected party once the call is answered If ...

Page 68: ...connected party or if the name is unknown just the phone number 5 To switch between two active calls press the flashing Line Appearance key This puts the active call on hold and activates the other call Ending one call keeps the second call on hold To reconnect to the second call press the flashing Line Appearance key Using features via the 5212 5312 IP phone This section explains the features ava...

Page 69: ...ng If you want the option to leave the conference and leave the two parties connected when both parties are external you must have the permission Redirect Inbound Call to External Number enabled Once the 3 Way Call is established you can use the transfer feature to transfer both parties to another party Joining two calls on the 5212 5312 IP phone The 3 way call feature allows you to conference tog...

Page 70: ...llow these steps 1 Select the Account Code key The LCD displays 2 Enter the account number using the phone keypad You hear a tone as you press the phone keys but the person on the other end does not The LCD displays the account code entered 3 Press the key when you have finished entering the account code You can re enter an account code for a call multiple times The last account code entered is th...

Page 71: ...erphone Account code speed entry during a call cannot be cancelled If the pre programmed account code has an invalid length the phone LCD briefly displays Invalid Account Code Contact your system administrator to determine the valid account code length for your business You cannot assign an account code to a call once it has been completed Call list on the 5212 5312 phone Call list keeps a list of...

Page 72: ...nging once the call has been placed If the number cannot be dialed as such the call will fail and you will have to dial the number manually remembering to include the proper prefix digits The position of the call in the call list is displayed in front of the phone number The symbol beside the position of the call means that the call was not answered If the call was answered by a member of your cal...

Page 73: ...d have a memory key programmed as Pickup When a call comes into any member of your call pickup group their phone will ring and your Pickup key will flash To answer the call follow these steps 1 Lift the handset 2 Press the Pickup key or 1 Press the Pickup key to answer the call in speaker mode You can also join and leave your pickup group with a Join Leave group key or via the web interface When y...

Page 74: ...you want to call Directory on the 5212 5312 IP phone Using the Directory you can view the Internal Directory on your phone s LCD screen and make calls You can access the directory with the phone on hook or off hook To view the directory follow these steps 1 Press the key 2 Use one of the following options to locate the person that you would like to call Press the number on the keypad for the appro...

Page 75: ...12 IP phone to co worker Using Forward to Co worker you can send all incoming calls to a selected co worker Press the Forward to Co worker key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when the phone is being forwarded To use this feature you must have a key programmed with Forward to Co worker If you have this feature t...

Page 76: ...ne to prompt Using Forward to Prompt you can send all incoming calls to a phone number that you have entered via your phone The LED on the programmed key indicates when the phone is being forwarded To forward to prompt follow these steps 1 Press the Forward to Prompt key on your phone The system will ask you to enter a phone number 2 Enter the phone number on the phone keypad 3 Press the key on th...

Page 77: ...5212 5312 IP phone Using Hold you can put an active call on hold and make other calls The LED of the Line Appearance key flashes to indicate the call is on hold To place a call on hold follow these steps 1 While on an active call press the key The indicator light next to the active Line Appearance changes from green to red and flashes slowly 2 To remove the call from hold press the Line Appearance...

Page 78: ...re configured and activated then you will also be able to hear your co worker speak See Handsfree answerback on the 5212 5312 phone on page 72 To use this feature you must have a key programmed with Intercom to Prompt Join Leave group on the 5212 5312 IP phone Using the Join Leave Group feature you can join a Broadcast Call Pickup Hunt or Rollover call group of which you are a member using your ph...

Page 79: ...ls to one or more of your Line Appearances will automatically ring on your Monitor group member phones provided that they have configured the appropriate number of Monitor Calls or Monitor Call Silent keys on their phone When a member of your Monitor group has answered one of your calls the Line Appearance on your phone will still indicate the state of the call A flashing key without a ring tone i...

Page 80: ...Monitor Call Monitor Call Silent key the Line Appearance that the second call occurs on not necessarily the second line appearance will be monitored by the second Monitor Call Monitor Call Silent key and so on The Monitor Call Monitor Call Silent key indicates the state of the Line Appearance on the primary group members phone that is being monitored The only difference between Monitor Call and Mo...

Page 81: ...ates when Mute is active One touch speed dial on the 5212 5312 IP phone Using One Touch Speed Dial you can make a call to a pre programmed number To use this feature a programmable key must be programmed as a One Touch Speed Dial To use One Touch Speed Dial choose one of the following Lift the handset and press the One Touch Speed Dial key Press an available Line Appearance key to activate the spe...

Page 82: ...at it can be retrieved from any other phone at your business To use this feature a memory key must be programmed as a Park Retrieve key To put a call on hold at a park location follow these steps 1 While on an active call select a memory key programmed with the Park Retrieve feature The system places the call on hold at a park location The park location is displayed on your phone LCD screen You ar...

Page 83: ...l beep and the phone s LCD will briefly display Call parked at with the park location number to remind you that the call has not been retrieved Speaker on the 5212 5312 IP phone Using Speaker you can turn the speakerphone on your phone on and off To use Speaker press the key Transfer call on the 5212 5312 IP phone Using Transfer you can transfer a call from one phone to another To transfer a call ...

Page 84: ...sfer a call to voice mail follow these steps 1 While on an active call press the key The system places the call on hold and the LCD screen displays 2 Enter the extension of the auto attendant that your administrator has created for voice mail deposit 3 Select the auto attendant voice mail deposit option and enter the extension of the co worker to whom you are transferring 4 Press the key to comple...

Page 85: ...winning On Off see Program memory keys on page 124 Once you have a Twinning On Off key configured press the key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when your twinning is active Voice mail on 5212 5312 IP phone To access your voice mail box for message retrieval or mail box administration such as changing your voice...

Page 86: ...u hear through the speaker follow these steps 1 Press the Speaker button You will hear dial tone 2 Repeatedly press the keys until the volume is at the level you want Using Mitel 5304 phones This section describes the Mitel 5304 IP phones To set up your new phone service see Initial setup for 5304 phone service on page 83 For a description of your phone see Mitel 5304 IP phone on page 82 Other top...

Page 87: ...Ds These are dedicated as Line Appearance keys Seven 7 Programmable keys without LEDs Lamp for Messaging waiting and alerting Speaker however no microphone Supports G 711 and G729 Sets conform to new ROHS Standards Power Over Ethernet POE powered The 5304 does not support 5412 5448 PKMs nor does it support the 5310 conference unit Figure 7 Mitel 5304 IP phone ...

Page 88: ...umentation provided in the box 3 Plug the computer into the phone 4 Plug the phone power pack into an outlet 5 Wait for the phone to display the following this may take 30 seconds or more 6 Enter 00 The phone will display the following 7 Enter your extension The phone will display the following 8 Enter your PIN then the key The phone will display the following You have now successfully activated t...

Page 89: ...ck up the handset You have now answered the call The LCD displays the caller s name if known If you choose to ignore the incoming call and select a different line appearance the line appearance continues to flash but the phone stops ringing Using the 5304 speakerphone To answer a call on the speakerphone follow these steps 1 Press the flashing Line Appearance key 2 Note that there is no microphone...

Page 90: ...the active call on hold and activates the other call If the display shows prior to the number calling this indicates that it is a second call Making a call on the 5304 phone To make a call follow these steps 1 Lift the handset This will select the next available Line Appearance 2 To make an internal call dial the extension To make an external call dial the prefix required for external dialing usua...

Page 91: ...ce an external call the LCD screen displays the name of the connected party or if the name is unknown just the phone number 5 To switch between two active calls press the flashing Line Appearance key This puts the active call on hold and activates the other call Ending one call keeps the second call on hold To reconnect to the second call press the flashing Line Appearance key Using features via t...

Page 92: ...ion is established 4 Press Transfer Conference key again The 3 Way Call is now activated The LCD screen displays Until the Transfer Conference key is pressed again the first party will remain on hold and you can talk with the second party privately By putting a 3 Way Call on hold the other parties can continue talking If you want the option to leave the conference and leave the two party s connect...

Page 93: ...client or account Account code entry is accepted before a call is placed or during a call You must have a memory key programmed with the Account Code feature Account code entry on the 5304 phone To enter an account code before you place a call follow these steps 1 Select the Account Code key The LCD displays 2 Enter the account number using the phone keypad The LCD displays the account code entere...

Page 94: ...feature it must be enabled for your business and you must have a memory key programmed with Account Code and a pre programmed account code See Program memory keys on page 124 To enter a pre programmed account code before you place a call follow these steps 1 Select the Account Code key The LCD briefly displays the account code that has been pre programmed 2 The next available line appearance is se...

Page 95: ...ist See Redial on the 5304 phone on page 91 You may be able to dial a number from your incoming call list if it is supported by your service provider To use the feature you must first have one of your programmable memory keys programmed as an Incoming Calls List key and another programmed as Redial List Dial See Program memory keys on page 124 To view the list of incoming calls received follow the...

Page 96: ...of your call pickup group then the call will show as unanswered with a on your phone and answered without a on the call pickup group member s phone that answered the call Redial on the 5304 phone You must program a Redial List Dial memory key to be able to use this feature See Program memory keys on page 124 Using the Redial List Dial key you can view a list of calls that were made and also redial...

Page 97: ...ave group key or via the web interface When you leave the group this disables other group members from picking up your calls however you can still pickup other members calls See Join Leave group on the 5304 phone on page 97 and Join leave call groups on page 137 You cannot pick up calls to a member of your call pickup group if the call does not result in the member phone ringing For example if the...

Page 98: ... For example press 5 twice for K Scroll down or up using the Arrow keys to find the name you want 3 Once the correct name is displayed press the Redial List Dial key Forwarding the 5304 phone Using the following features you can forward your phone Forward the 5304 phone to auto attendant on page 93 Forward your 5304 phone to co worker on page 94 Forward your 5304 phone to coverage on page 94 Forwa...

Page 99: ...verage Using Forward to Coverage you can send all incoming calls to the option you selected from My Call Coverage Press the Forward to Coverage key once to turn the feature on Press the key a second time to turn the feature off The display will briefly show that the forwarding has been turned on Note that there is no permanent visual indication to show that your phone is in a forwarded state To us...

Page 100: ...to show that your phone is in a forwarded state To forward to prompt follow the steps 1 Press the Forward to Prompt key on your phone The system will ask you to enter a phone number 2 Enter the phone number on the phone keypad 3 Press the key on the keypad To change the phone number for the forward to prompt repeat the above three steps To turn forward to prompt off follow these steps 1 Press the ...

Page 101: ...nswerback on your Personal Details page see Change user details on page 121 Hold on the 5304 phone Using Hold you can put an active call on hold and make other calls The LED of the Line Appearance key flashes to indicate the call is on hold To place a call on hold follow these steps 1 While on an active call press another Line Appearance key 2 The indicator light next to the originally active Line...

Page 102: ...l also be able to hear your co worker speak See Handsfree answerback on the 5304 phone on page 96 To use this feature you must have a key programmed with Intercom to Prompt See Program memory keys on page 124 Join Leave group on the 5304 phone Using the Join Leave group feature you can join or leave a Broadcast Call Pickup Hunt or Rollover call group of which you are a member using your phone For ...

Page 103: ... monitored for activity To enable the Monitor feature contact your administrator and provide a list of users that you would like to have monitor your calls or phone The administrator will create a Monitor group in your name with the people in your list as members of the group There is no other action that needs to be taken on your part If you requested to have your calls monitored calls to one or ...

Page 104: ...will only be able to monitor one incoming or outgoing call at a time If you have two Monitor Call Monitor Call Silent keys programmed for a Monitor Primary you will be able to monitor two incoming or outgoing calls at a time and so on There is no direct correspondence between a Monitor Call Monitor Call Silent key and a Line Appearance key on the Monitor Primary s phone The Line Appearance that th...

Page 105: ...ot have LEDs However the ability to use the Monitor Phone key as a speed dial key will work without the LED Mute on the 5304 phone Since the 5304 phone does not have a handsfree microphone the phone is effectively muted no sound is transmitted to the other party whenever the handset is on hook This does not prevent incoming sound from being heard One touch speed dial on the 5304 phone Using One To...

Page 106: ...y If you select Page while there is already a page in progress the system will wait until the page in progress is completed before your page is started Your phone will display Calling Site Page and you will hear ringing while you are waiting Park and retrieve on the 5304 phone Using Park and Retrieve you can put a call on hold at a park location so that it can be retrieved from any other phone at ...

Page 107: ...he handset If you enter a park location where there is no caller on hold the phone LCD will briefly display No Parked Call There are nine park locations available 1 through 9 If all park locations are in use when you try to park a call the phone LCD will briefly display Park Locations Full and the call will be placed on hold If the call is left parked for 30 seconds the phone of the person who par...

Page 108: ...erence key immediately you can wait until the destination answers and then press the key If you enter an invalid extension during a transfer the LCD screen displays Invalid Extension To reconnect with the caller follow these steps 1 Press the flashing Line Appearance key 2 Try to transfer the call again Transfer to voice mail from the 5304 phone You must program a Transfer Conference memory key to...

Page 109: ... Call Coverage on page 135 If the other phone has a voice message service associated with it then your twinning target phone s voice message service may answer the call first If you want to avoid this situation then you should ensure that your call coverage is configured to answer calls before the twinning target phone s voice message service To toggle twinning on or off you can use the web interf...

Page 110: ...hese steps 1 From another phone make a call to your extension 2 While it is ringing repeatedly press the scroll arrow keys until the ring volume is at the level you want Change handset volume on the 5304 phone To change the volume of the sound you hear through the handset follow these steps 1 Lift the handset You will hear dial tone 2 Repeatedly press the scroll arrow keys until the volume is at t...

Page 111: ...the back of the set 2 Remove the handset from the cradle You can hook it over the top of the set cradle 3 If using a Mitel 5320 5330 5340 5260 or 5224 5324 IP phone press the DIR softkey then the QUIT softkey to take the phone to an on hook or idle state If using a Mitel 5212 5312 IP phone press the key then press the key to take the phone to an onhook or idle state Answer a Call with the headset ...

Page 112: ...24 IP phones To attach the PKM follow the instructions that are provided in the box To program the memory keys on the PKM see Program memory keys on PKM on page 125 Mitel 5310 IP Conference Unit The Mitel 5310 IP Conference Unit connects to the headset port of the Mitel 5224 5324 5330 or 5340 IP Phone and is designed to provide optimal performance in any office to a maximum of 15 feet by 25 feet 4...

Page 113: ...lly Off Whenever you press the Conference Unit memory key it starts up the Conference Unit application The Conference Unit application disables your page keys and changes the function of your memory keys The new meanings of your memory keys are displayed on the labels beside them To close the Conference Unit application press the key labelled Close This closes the application although it does not ...

Page 114: ... hold on the Conference Unit on 5320 5330 5340 5260 phones To put a call on hold when using the Conference Unit follow these steps 1 Press the key To take a call off hold when using the Conference Unit follow these steps 1 If you are still running the Conference Unit application press the key labelled Close 2 Press the flashing Line Appearance key to take the call off hold 3 Press the Conference U...

Page 115: ... the flashing Line Appearance key to take the call off hold and switch to speakerphone mode 4 Press the Conference Unit memory key to start the Conference Unit application 5 Press the key labelled Turn On Follow this step to switch a call from the conference unit to the handset 1 Lift the handset Adjust volume on the conference unit on 5320 5330 5340 5260 phones To adjust the volume on the confere...

Page 116: ...tion mode while using the conference unit follow these steps 1 If not currently running the Conference Unit application press the Conference Unit memory key to start the Conference Unit application 2 Press the key labelled Presentation Mode The LED beside the memory key turns off to indicate that you are not in Presentation mode Mute the call on the conference unit on 5320 5330 5340 5260 phones To...

Page 117: ...ey Note that the key labelled Hang Up does not have any effect Figure 8 Mitel 5310 IP Conference unit with sidecar and optional mouse When connected to the 5224 phone the conference unit can be controlled using the buttons on the sidecar for On Off Volume Mute and Presentation Mode Using the Conference Unit for 5324 phones The following explanations assume that you have a mouse attachment ...

Page 118: ...IP Conference unit with mouse Make a call from the Conference Unit on 5324 phones Follow these steps to make a call from the phone connected to the conference unit 1 Make a speakerphone call by dialing with the handset onhook 2 Wait for the other party to answer the call 3 Once the other party has answered the call press the Power On Off button on the mouse Answer a call on the Conference Unit on ...

Page 119: ...and the conference unit on 5324 phones Note that your handset must be onhook i e you must be in speakerphone mode to use the conference unit Follow these steps to switch a call from the handset to the conference unit 1 Press the key This switches the call to the speakerphone You can replace the handset at this point It will not release the call 2 Press the Power On Off button on the mouse Follow t...

Page 120: ...ce unit on 5324 phones To mute a call while using the conference unit follow this step 1 Press the Mute key on the mouse The key light turns on to indicate that you are Muted To un mute a call while using the conference unit follow this step 1 Press the Mute key on the mouse The LED beside the memory key turns off to indicate that you are not muted Hang up a call on the conference unit on 5324 pho...

Page 121: ...r later individual phone users can personalize their phone systems using the web administration interface With the exception of the Login page all of the web pages share the same layout On each web page you will see a header footer a left pane and a right pane The left pane shows the choices for navigating the pages The right pane shows the details Figure 6 User Home page on page 117 illustrates t...

Page 122: ...r 6 0 or later or Firefox 1 5 0 4 or later which connects to the Internet These are all available from your administrator To log in to the web administration interface follow these steps 1 Type the Login URL in a web browser 2 Type your User ID your extension in the Login screen Check the Remember my User ID check box to avoid entering this information each time you log in To disable this option d...

Page 123: ...ts 4 Select the OK button on the Certificate window 5 Select the Yes button on the Security Alert window Forgotten PIN If you forget your PIN a new one can be sent to you by email To request a new PIN follow these steps on the login page 1 Type your User ID 2 Select Forgot Your PIN A new PIN will be sent to the email address specified on your My Personal Details page If you do not receive an email...

Page 124: ...g to the specified rules The new PIN you re typed does not match the new PIN The error message will read Please correctly re type your PIN A PIN must consist of between four to ten digits A PIN is numeric and must not contain spaces letters or special characters Your new PIN cannot be the same as your old PIN This PIN is not the same as the PIN used for voice mail See Reset voice mail PIN on page ...

Page 125: ...isten to a brief set of audio instructions Please record your message after the tone When you are finished press for more options 7 When you hear the tone say your name into the handset to record your name announcement 8 Press the key when you are finished 9 Choose from the following options To replay greeting press 1 To save greeting press 2 To re record greeting press 3 To exit without saving pr...

Page 126: ...on section 2 Make the changes of your choice in the following fields First Name Last Name Email Home Phone Mobile Phone Language for Phone and Handsfree Answerback You cannot make changes to the Extension field 3 Select the Save button to save the information Record your name for the Auto Attendant Callers hear your recorded name announcement as confirmation when they use the auto attendant name d...

Page 127: ...ing changes press 10 Press 2 to save the name announcement 11 Replace the handset 12 Select the Close button on the pop up window Permissions Permissions control what types of calls you can make at different times To view your permissions follow these steps 1 Select My Personal Details in the navigation pane 2 The Personal Details page will be displayed Your permissions can be found in the My Perm...

Page 128: ...side of your region Long distance charges apply Operator Assisted Calls in which the operator is involved typically resulting in long distance charges Regional Calls outside the local calling area of your business and within your region Long distance charges apply Toll Free 1 800 Long distance calls to which no charges apply Typically these numbers begin with 1 800 Toll Premium Calls to a toll num...

Page 129: ...ged into will have an beside the name Supported phone models include Mitel 5212 IP Phone Mitel 5224 IP Phone Mitel 5304 IP Phone Mitel 5312 IP Phone Mitel 5324 IP Phone Mitel 5330 IP Phone and Mitel 5340 IP phone 3 For Mitel 5320 5330 5340 5260 phones select the appropriate Page number 4 Select the memory key that you want to program by selecting the appropriate button icon The Program Memory Key ...

Page 130: ...e section of keys that you want to program The choice is Left Bank or Right Bank 4 Select the memory key that you want to program by moving the mouse over the button and left click The Program Memory Key Details page appears 5 Complete the following fields Feature Select the feature to be programmed You cannot program a Line Appearance on a PKM Label Optional Type in a description If no descriptio...

Page 131: ...ry key by a user and a description of the fields required Only the memory keys on your phone can be custom configured Options that require an LED memory key are labeled LED Table 2 Programmable memory key options Feature Description Default Label Details Status Default Assign the default option if you have customized a preset key configuration and want to return a previously customized key back to...

Page 132: ... assigned to the call N A Company Speed Dial Assign the Company Speed Dial option to a memory key to dial one of the phone numbers in your External Directory by pressing the memory key Note The Company Speed Dial option is displayed if the administrator has configured the system with speed dials Select one of the names from this list to enable the Company Speed Dial option N A Conference Unit LED ...

Page 133: ...er option Select Active or Inactive Forward to Coverage LED Assign the Forward to Coverage option to a memory key to forward all incoming calls directly to the call coverage you have set up To turn the Forward to Coverage feature on and off select the associated memory key When the memory key LED is lit the feature is enabled Forward to Coverage None Select Active or Inactive Forward to Number LED...

Page 134: ...inistrator has made it available to you Handsfree Answerback N A Select Active or Inactive Incoming Calls List Assign the Incoming Calls List option to a memory key to allow you to see the list of recently received incoming calls to your extension This has the same function as the CALLS softkey Incoming Calls List N A N A Intercom to Co Worker LED Assign the Intercom to Co Worker option to a memor...

Page 135: ... Line Appearances are ordered bottom to top right to left Incoming calls will be presented on the first available Line Appearance based on the above order Line followed by a number Note You cannot program a Line Appearance on a PKM Note You cannot program a Line Appearance on pages two or three of a Mitel 5340 IP Phone N A Table 2 Programmable memory key options Feature Description Default Label D...

Page 136: ... The first Monitor Call key will monitor the first call placed or received by the other user not necessarily the first Line Appearance and so on Example Number of Line Appearances programmed on the monitored user s phone 4 Monitor Call keys programmed 2 1 The monitored user selects his fourth Line Appearance to make a call when none of his other Line Appearances are in use The first Monitor Call k...

Page 137: ...nitoring If the list is empty you cannot program this feature to a key Note The Monitor Call Silent option is not displayed if you are not a member of a monitor group N A Monitor Phone LED Assign the Monitor Phone option to a memory key to monitor another user s phone to see when their phone is active Any key that is assigned to monitor another phone also acts as a speed dial to that phone Note Mo...

Page 138: ...nable the Pickup option Note The Pickup option is not displayed if you are not a member of a call pickup group N A Redial List Dial Assign the Redial List Dial option to a phone to display the list of recently dialled calls The key can also be used to Dial a number displayed on the LCD display Call lists Redial lists and Directory displays This is only appropriate for Mitel 5304 IP phones Redial L...

Page 139: ...om internal or external Internal External Distinctive Ringing and differentiate between calls targeted directly at their extension versus group calls Call Type Distinctive Ringing The originator of the call is used to determine the Internal External ringing type at the terminating device Group ringing is only used when the phone is ringing as a result of a group call directly for example forwarded...

Page 140: ...ur phone 1 Select My Phone in the Navigation pane 2 Select the Print Key Labels button at the bottom of the Information pane A new window will open A PDF Template file will open with templates and instructions for the phone labels Note that each box has a limited space If the label for that key exceeds the size available a sign will appear next to the key Reduce the number of characters in the lab...

Page 141: ... the Call Coverage option of your choice no longer exists an Auto Attendant or Co worker your call coverage will default to No Call Coverage If you cannot select My Voice Mail it is because your phone has not been configured for voice mail See the system administrator If you configure your call coverage to an external phone number you must have permission to make that external call and Redirect In...

Page 142: ...roup ring in sequence Rollover group first available phone in the group rings In all cases the first phone that picks up answers the call and stops the other phones from ringing or being notified To view call groups of which you are a member select My Call Groups in the Navigation pane To view the members of a particular call group select the Name of the call group from the list Only the administr...

Page 143: ...oup except a Monitor group via a programmed join leave memory key on your phone Agent Presence Control Key If a tenant has Callfinity ACDs and Minet phones users can program a key called ACD Agent Log In Out on the My Phone page After programming this key the state defaults to active See Figure 11 ACD Agent Log In Out To program the ACD Agent Log In Out key follow these steps 1 From the My Setting...

Page 144: ... phone usage via the web 139 Final Figure 11 ACD Agent Log In Out Directories The phone system has two directories the Internal Directory and the External Directory Using each directory you can sort users find users ...

Page 145: ...rder select the column header a second time Find a person in the internal directory To find a person follow these steps 1 Select Internal Directory in the Navigation pane 2 Type a First Name or Last Name in the appropriate field You can enter the first few letters followed by a to search for multiple names starting with the same letters 3 Select the Search button Your search results are displayed ...

Page 146: ... person or entry A Calling pop up window is displayed with the Originating Extension set to your extension 3 Confirm that the Destination Number displayed matches the phone number you want to use If the number is not the same enter an alternate number 4 Select the Call button The call is initiated on the selected phone in speaker mode When the party you are calling answers the call you can continu...

Page 147: ...onfigured phone provided by your service provider When you select the button to create a dynamic site the system automatically detects the router to which your computer is connected and then provisions a site using that router address You then re boot your phone disconnect and reconnect the power It will obtain an IP address locally and then register with the phone service using the newly created ...

Page 148: ...c site based on the current location of your computer If you already have a site associated with a different location it will be released before any new site is created Release a dynamic site To release a dynamic site follow these steps 1 Select My Dynamic Site in the left menu 2 Select the Release Dynamic Site button This will delete your current dynamic site regardless of where you are currently...

Page 149: ...d for your dynamic site your phone will display Not a Valid Site Once your phone is connected follow the normal steps to log in Voice Mail The voice mail system provides voice messaging capabilities and various features that you can control through the web interface If this capability is enabled and you have a voice mailbox you will be presented with an extra web page My Voice Mail on the web inte...

Page 150: ...ds a notification to your email address It does not send the voice message To configure the sending of the voice message see Configure email forwarding of voice messages on page 145 To configure the system so that it does not send you an email whenever a voice message is deposited in your voice mailbox follow these steps 1 Select My Voice Mail in the left menu 2 In the Receiving Voice Mail section...

Page 151: ...ox for Send a copy of the Voice Mail as an email attachment to this email address 3 Select the Save button to save the information Configure dial 0 destination To configure the system so that callers to your voice mailbox can press 0 to be redirected to a specific number follow these steps 1 Select My Voice Mail in the left menu 2 In the Dial 0 destination section check the box for Enable dial 0 o...

Page 152: ...on page 1 Configure timezone for voice mail When retrieving and playing back your voice messages the system may indicate the date and time when the messages were deposited To configure the timezone that the system uses for playback of your voice messages follow these steps 1 Select My Voice Mail in the left menu 2 In the Time Zone section select the appropriate timezone from the pull down list 3 S...

Page 153: ...on page 118 View and edit programmable keys on my phone See Configure phone on page 123 View and edit call coverage options See Call Coverage on page 135 View the internal directory See View the internal directory on page 140 View the external directory See View the external directory on page 140 View my call groups See Call groups on page 137 My personal details Using the My Personal Details page...

Page 154: ...See Call groups on page 137 Join and leave Call Groups See Join leave call groups on page 137 My dynamic site If you have the dynamic site capability enabled for you you can use the My Dynamic Site page to perform the following tasks Create a dynamic site See Create a dynamic site on page 143 Release a dynamic site See Release a dynamic site on page 143 View current dynamic site information See Vi...

Page 155: ...ry Using the Internal Directory page you can search for and view all internal users and locations External directory Using the External Directory page you can search and view all entries in the External Directory Speed Dials list Getting more help Select Getting more help at the top of the Help window to access additional help Phone Messages The LCD on the phones will display various messages that...

Page 156: ... tone Device Offline The device at the extension dialed does not currently have a connection Try the call again at a later time If the problem persists contact your system administrator User will hear a busy tone Device Disabled The device being called has been disabled Contact your system administrator User will hear fast busy tone Call Forward Max Reached The maximum number of times that the cal...

Page 157: ... tone Device Offline The device at the extension dialed does not currently have a connection Try the call again at a later time If the problem persists contact your system administrator User will hear a busy tone Device Disabled The device being called has been disabled Contact your system administrator User will hear fast busy tone Call Forward Max Reached The maximum number of times that the cal...

Page 158: ...e call again User will hear a fast busy tone All Phones Busy This will normally be seen when trying to page Try the page again at a later time and or contact your system administrator User will hear a busy tone Own Number User dialed the same extension number as that of the device they are dialing from Phone Message Cause Resolution ...

Page 159: ...154 Phone Messages Final ...

Page 160: ...CP Dynamic Host Control Protocol This allows devices on an IP network to be dynamically allocated their IP Addresses and other information DHCP Server the machine on an IP network which allocates IP addresses and other information to devices on the network Dial Plan a set of entries which describe what action the system should take based on the initial digits dialed such as external call for 9 DSL...

Page 161: ...e device can communicate The mask is in the form xxx xxx xxx xxx where xxx is a number in the range 0255 When the mask is expressed in binary the number of 0 s at the end of the mask indicate how large the subnetwork is the more 0 s the larger the subnetwork L LAN Local Area Network This refers to the part of the IP network that connects the tenant s phones and PCs locally M media server a device ...

Page 162: ...he type of calls based on dial plan such as Internal Long Distance etc Route Entry an entity that describes to which PRI group a call should be routed RTCP Real Time Control Protocol RTP Real Time Protocol This is a protocol used for sending messages to and from the IP Telephones S silhouette the product provided by Broadview Networks Inc to provide telephone service in a small business IP data ne...

Page 163: ...ividual with access to the web interface of the silhouette product A user has an associated user id and password PIN number From the perspective of a tenant a user also has an associated telephone extension V VBR rt Variable Bit Rate Real Time This is a characteristic of a PVC in an ATM connection In the silhouette system it would be used for telephony traffic VCI Virtual Circuit Identifier This i...

Page 164: ...159 Glossary Final ...

Page 165: ...160 Glossary Final ...

Page 166: ...rphone 61 transferring a call 78 transferring a call to voice mail 79 twinning 79 voice mail 80 5224 5324 IP phone 31 3 way call 37 account codes 38 activating 33 answering 34 answering second call 35 company speed dial 43 Directory 43 handset 34 handset volume 58 hold 47 Intercom to co worker 47 join leave group 48 joining two calls 38 line appearance 48 login 49 logout 50 making a call 36 making...

Page 167: ...m to co worker 21 intercom to prompt 21 joining two calls 13 line appearance 22 making a call 11 monitor groups 24 mute 26 one touch speed dial 26 page 27 redial 16 ring volume 30 second call answering 10 setting up 8 speaker 28 speaker volume 31 speakerphone 10 transferring a call 28 transferring a call to voice mail 29 twinning 29 voice mail 30 5330 5340 phone conference unit 108 5340 IP Phone 6...

Page 168: ...ne 43 5304 IP phone 93 5330 5340 IP phone 18 company 150 Dynamic site support 142 creating 143 releasing 143 viewing 144 E Emergency 911 155 External directory viewing 140 F form 156 158 Forward to auto attendant 128 5212 5312 IP phone 70 5224 5324 IP phone 45 5304 IP phone 93 5330 5340 IP phone 18 Forward to coverage 19 70 94 128 5212 5312 IP phone 70 5224 5324 IP phone 45 5304 IP phone 94 5330 5...

Page 169: ...0 IP phone 22 using web interface 137 Line Appearance 130 Line appearance 5212 5312 IP phone 73 5224 5324 IP phone 48 5304 IP phone 97 5330 5340 IP phone 22 Log Out of the web 119 Login 1 116 117 119 5224 5324 IP phone 49 Logout 119 5224 5324 IP phone 50 Long Distance 155 157 M Making a call 5212 5312 IP phone 62 5224 5324 IP phone 36 5304 IP phone 85 5330 5340 IP phone 11 Making a second call 522...

Page 170: ...ring 5212 5312 IP phone 61 5224 5324 IP phone 35 5304 IP phone 85 5330 5340 IP phone 10 security alert stopping 118 Select key mapping profile 134 servers 158 Setting up 5212 5312 IP phone 59 5224 5324 IP phone 31 5304 IP phone 83 5330 5340 IP phone 8 SMDI Port 157 SNMP 156 157 Sort directory list 140 Speaker 58 61 5212 5312 IP phone 78 5212 5312 speakerphone 61 5224 5324 IP phone 55 5304 IP phone...

Page 171: ...l 157 158 Volume ring on 5212 5312 IP phone 80 ring on 5224 5324 IP phone 57 ring on 5304 IP phone 105 ring on 5330 5340 IP phone 30 speaker on 5224 5324 IP phone 58 W Web login 117 118 forgotten PIN 118 PIN changing 118 Web logout 119 Web pages 148 ...

Page 172: ...which document is this feedback Name of document ___________________________________ Release ____________________________________________ Details of feedback Section Header _______________________________________ Page number _________________________________________ Comments _____________________________________________________________ ______________________________________________________________...

Page 173: ...168 Notes NOTES ...

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