Mitel NETWORKS 5010 User Manual Download Page 32

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Call Transfer

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Summary of Contents for NETWORKS 5010

Page 1: ...IP Phone 5010 M I T E L N E T WO R K S USER GUIDE ...

Page 2: ...3100 ICP 4 0 ...

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Page 4: ...GLQJ DOO RUZDUG OO DOO RUZDUG RQ 1R QVZHU RU XV 1 DOO 3DUN DOO 3DUN 3LFN XS DOO 6WDWXV QIRUPDWLRQ DOO 6WRUH DOO 7UDQVIHU DOOEDFN ZKHQ UHH DOOLQJ LQH GHQWLILFDWLRQ ORFNLQJ DOOV RU LUHFWHG DOO 3LFN XS R 1RW LVWXUE 1 RRUSKRQH 2SHUDWLRQ 70 XDO 7RQH 0XOWL UHTXHQF 7RQH LDOLQJ PHUJHQF DOOV FOXVLYH ROG WHQVLRQ 3DJLQJ WHUQDO DOO DLWLQJ 7RQH ROORZ 0H ROORZ 0H P HUH URXS DOO 3LFN XS URXS LVWHQ DQGVIUHH 2SHUD...

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Page 10: ... DJDLQ KHQ WKLV NH LV SUHVVHG GXULQJ SURJUDPPLQJ XVLQJ 6XSHU H RX DUH UHWXUQHG WR WKH SUHYLRXV SURJUDPPLQJ VWHS Trans Conf 8VHG WR WHPSRUDULO SODFH D FDOO RQ KROG EHIRUH WUDQVIHUULQJ WR DQRWKHU SDUW DQG WR LQLWLDWH D WKUHH SDUW FRQIHUHQFH FDOO Shift 8VHG WR SURJUDP DQG DFFHVV 3HUVRQDO 6SHHG DOO QXPEHUV VDYHG DV VHFRQGDU IHDWXUHV XQGHU SHUVRQDO NH V DQG NH SDG NH V 3UHVVLQJ 6KLIW WZLFH UHGLDOV WKH ...

Page 11: ...KH ULQJ SLWFK To adjust the Ringer Pitch while your extension is idle LIW WKH KDQGVHW LDO WKH 5LQJHU 3LWFK IHDWXUH DFFHVV FRGH RXU H WHQVLRQ VWDUWV WR ULQJ FRQWLQXRXVO 3UHVV WR LQFUHDVH WKH SLWFK DQG WR GHFUHDVH WKH SLWFK KHQ RX DUH VDWLVILHG ZLWK WKH SLWFK UHSODFH WKH KDQGVHW Handset Receiver Volume Control 7R DGMXVW WKH DQGVHW 5HFHLYHU YROXPH ZKHQ RX DUH XVLQJ WKH KDQGVHW SUHVV WR LQFUHDVH WKH Y...

Page 12: ...H KHQ SURJUDPPLQJ RXU NH V RX FDQ SUHVV 6XSHU H DW DQ WLPH WR OHDYH SURJUDPPLQJ RU SUHVV DQFHO WR UHWXUQ WR WKH SUHYLRXV PHQX RX FDQ WHPSRUDULO GLVDEOH WKH 6XSHU H WR SUHYHQW WDPSHULQJ ZLWK WKH IHDWXUH SURJUDPPLQJ RQ RXU SKRQH RU PRUH LQIRUPDWLRQ VHH 3 1 RGHV To program a personal key which does not require mandatory information 3UHVV 6XSHU H 3UHVV UHSHDWHGO XQWLO 3 5621 6 LV GLVSOD HG 3UHVV 3UHVV...

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Page 14: ...RU H DPSOH DOO PHPEHUV RI WKH 6DOHV HSDUWPHQW KHQ DQ H WHQVLRQ JURXS LV FDOOHG DOO H WHQVLRQV LQ WKH JURXS ULQJ XQWLO WKH FDOO LV DQVZHUHG RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI H WHQVLRQ JURXS QXPEHUV 7KH 7 16 21 5283 NH OLJKW LQGLFDWHV WKH VWDWXV RI DQ H WHQVLRQ JURXS 1RWH RX FDQQRW EH D PHPEHU RI WKH H WHQVLRQ JURXS WKDW RX DUH DWWHPSWLQJ WR SURJUDP XQGHU D SHUVRQDO NH To program an EXTENSION GR...

Page 15: ...Q JURXS QXPEHU WKH V VWHP ZLOO QRW DOORZ RX WR VDYH WKH OLQH QXPEHU WKDW LV SUHVVLQJ KDV QR HIIHFW 3UHVV 6XSHU H WR FRPSOHWH WKH RSHUDWLRQ RU SUHVV DQRWKHU SHUVRQDO NH DQG SURFHHG WR SURJUDP DQRWKHU IHDWXUH ULWH WKH OLQH QXPEHU RQ WKH NH ODEHO Programming a LINE GROUP key 1 5283 NH DOORZV DQ H WHQVLRQ XVHU WR DFFHVV DQG DQVZHU FDOOV IURP WKDW OLQH JURXS ZLWK D VLQJOH NH SUHVV 7KH 1 5283 NH OLJKW L...

Page 16: ...WKH OLVW RI IHDWXUHV XQWLO 1 5283 LV GLVSOD HG 3UHVV WR VHOHFW WKLV RSWLRQ LDO WKH UHTXLUHG OLQH JURXS QXPEHU LQ WZR GLJLW IRUPDW IRU H DPSOH I RX PDNH D PLVWDNH ZKHQ GLDOLQJ WKH H WHQVLRQ JURXS QXPEHU SUHVV UHSHDWHGO WR UHPRYH WKH LQFRUUHFW GLJLWV 3UHVV WR VDYH WKH OLQH QXPEHU XQGHU WKH VHOHFWHG SHUVRQDO NH I RX GLDO DQ LQYDOLG OLQH JURXS QXPEHU WKH V VWHP ZLOO QRW DOORZ RX WR VDYH WKH OLQH JURXS...

Page 17: ...V 1RWHV RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI DFFRXQW FRGHV RX PXVW KDYH D SUH SURJUDPPHG 86 9 2 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH 5HIHU WR FOXVLYH ROG IRU PRUH LQIRUPDWLRQ RQ WKH XVH RI WKLV IHDWXUH PROGRAMMING 3URJUDP DQ 2817 2 NH DQG 86 9 2 NH DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO H 1RWH Q 2817 2 NH FDQ EH VDYHG ZLWK RU ZLWKRXW WKH LQFOXVLRQ RI DQ DFFRXQW FRGH Allocating an Acc...

Page 18: ...RQYHUVDWLRQ ZLWK DQRWKHU SDUW SUHVV WKH 86 9 2 NH LDO WKH FFRXQW RGH IHDWXUH DFFHVV FRGH LDO WKH UHTXLUHG DFFRXQW FRGH 3UHVV WKH 86 9 2 NH DJDLQ 7KH FDOOHU LV UH FRQQHFWHG DQG WKH FDOO DVVLJQHG ZLWK WKH QHZ DFFRXQW FRGH Alarm Calls RX FDQ VHW XS DQ DODUP ZDNH XS RU UHPLQGHU FDOO WR ULQJ DW RXU H WHQVLRQ DW D VSHFLILHG WLPH RX PXVW DQVZHU D ULQJLQJ DODUP FDOO EHIRUH RX FDQ FRQWLQXH ZLWK DQ RWKHU RS...

Page 19: ...RZV RX WR DQVZHU FDOOV LQ WKH RUGHU WKDW WKH DUULYH DW RXU H WHQVLRQ ZLWK H WHUQDO FDOOV UHFHLYLQJ SULRULW RYHU LQWHUQDO FDOOV RX DQVZHU WKH LQFRPLQJ FDOO E SUHVVLQJ WKH IODVKLQJ SUH SURJUDPPHG 16 5 1 7 NH 7KH 16 5 1 7 NH FRQWLQXHV WR IODVK XQWLO RX KDYH DQVZHUHG DOO WKH FDOOV 1RWHV RX FDQ RQO DQVZHU LQFRPLQJ LQWHUQDO FDOOV XVLQJ WKLV IHDWXUH LI WKH FDOOLQJ H WHQVLRQ QXPEHU LV LQ RXU H WHQVLRQ JUR...

Page 20: ...z KLOH LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO PDNH DQRWKHU FDOO 7KH FDOOHU SODFHG RQ KROG KHDUV VLOHQFH WRQH RU PXVLF RQ KROG 7KH FDOO LV KHOG XQGHU 7UDQV RQI Q DVVRFLDWHG 66 RU 1 NH V OLJKW VROLG UHG RX KHDU GLDO WRQH To return to the call placed on hold z 3UHVV WKH DQFHO NH To transfer the held party to the newly called party z KLOH LQ FRQYHUVDWLRQ ZLWK WKH QHZO FDOOHG SDUW UHSODFH RXU KDQGVHW...

Page 21: ...V RXU FDOOV WR DQRWKHU H WHQVLRQ ZKHUH RX ZLVK WR WDNH RXU FDOOV 6HH ROORZ 0H DQG ROORZ 0H P HUH z 0DQDJHU 6HFUHWDU IRUZDUGV DOO RXU FDOOV WR DQRWKHU H WHQVLRQ ZKHQ RX GR QRW ZLVK WR UHFHLYH FDOOV RU DZD IURP RXU GHVN 6HH 0DQDJHU 6HFUHWDU 2SHUDWLRQ DQG DOOV RU z 6SOLW DOO RUZDUG IRUZDUGV RXU LQFRPLQJ LQWHUQDO FDOOV DQG H WHUQDO FDOOV WR GLIIHUHQW GHVWLQDWLRQV z PPHGLDWH DOO RUZDUG IRUZDUGV DW WKH ...

Page 22: ...EHORZ PROGRAMMING 3UHVV 6XSHU H 3UHVV UHSHDWHGO XQWLO 3 5621 6 LV GLVSOD HG 3UHVV WR VHOHFW WKLV RSWLRQ 3UHVV WKH NH WR EH SURJUDPPHG I D IHDWXUH LV DOUHDG VWRUHG XQGHU WKH VHOHFWHG NH WKH H LVWLQJ IHDWXUH LV GLVSOD HG ZLWK WKH RSWLRQ WR FKDQJH RU FOHDU WKH NH 3UHVV WR FKDQJH WKH IHDWXUH VWRUHG XQGHU WKH VHOHFWHG NH 3UHVV UHSHDWHGO WR VFUROO GRZQ WKH OLVW RI DYDLODEOH IHDWXUHV XQWLO 25 5 LV GLVSOD...

Page 23: ... QXPEHU KDV 127 EHHQ SURJUDPPHG RX DUH SURPSWHG WR GLDO DQ H WHQVLRQ QXPEHU D 3UHVV WR FKDQJH WKH QXPEHU VWRUHG E W WKH 72 SURPSW GLDO WKH H WHQVLRQ QXPEHU RX ZLVK WR IRUZDUG RXU FDOOV WR I RX PDNH D PLVWDNH ZKHQ GLDOLQJ WKH H WHQVLRQ QXPEHU SUHVV WR UHPRYH WKH LQFRUUHFW GLJLWV F 3UHVV WR VDYH WKH H WHQVLRQ QXPEHU I RX GLDO DQ LQYDOLG H WHQVLRQ QXPEHU RU H WHQVLRQ JURXS QXPEHU WKH V VWHP ZLOO QRW ...

Page 24: ...Q RU H WHQVLRQ JURXS QXPEHU 7KH LQFRPLQJ FDOO LV IRUZDUGHG Forwarding your calls using the feature access code To forward your calls using a feature access code LDO RQH RI WKH IROORZLQJ FRGHV DOO RUZDUG OZD V WR DQ WHQVLRQ DOO RUZDUG OZD V WR DQ WHQVLRQ URXS LDO DQ H WHQVLRQ RU H WHQVLRQ JURXS QXPEHU RU SUHVV D 66 RU DQ 7 16 21 5283 NH KHQ RX OLIW RXU KDQGVHW RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWL...

Page 25: ...EH SURJUDPPHG I D IHDWXUH LV DOUHDG VWRUHG XQGHU WKH VHOHFWHG NH WKH H LVWLQJ IHDWXUH LV GLVSOD HG ZLWK WKH RSWLRQ WR FKDQJH RU FOHDU WKH NH 3UHVV WR FKDQJH WKH IHDWXUH XQGHU WKH VHOHFWHG NH 3UHVV UHSHDWHGO WR VFUROO GRZQ WKH OLVW RI DYDLODEOH IHDWXUHV XQWLO 25 5 LV GLVSOD HG 3UHVV WR VHOHFW WKLV RSWLRQ 3UHVV UHSHDWHGO XQWLO 1 LV GLVSOD HG 3UHVV DW WKH 1 SURPSW WR IRUZDUG DOO RXU FDOOV WR DQRWKHU ...

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Page 27: ...rKey 3UHVV 6XSHU H 25 5 LV GLVSOD HG 3UHVV WR VHOHFW WKH IHDWXUH 6 LV GLVSOD HG 3UHVV WR VHOHFW WKH IHDWXUH 6 LV GLVSOD HG 3UHVV UHSHDWHGO XQWLO 1 LV GLVSOD HG 3UHVV WR VHOHFW WKH IHDWXUH 1 LV GLVSOD HG 3UHVV 1 LV GLVSOD HG DORQJ ZLWK D SUH GHILQHG WDUJHW H WHQVLRQ QXPEHU RU H WHQVLRQ JURXS QXPEHU DQG DQ DVWHULVN 3UHVV WR FKDQJH WKH IRUZDUGLQJ 3UHVV WR WXUQ RII WKH IRUZDUGLQJ 1 LV GLVSOD HG ZLWK W...

Page 28: ...N 1RWH RX PXVW KDYH D SUH SURJUDPPHG 3 5 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH To park an incoming external call IWHU DQVZHULQJ WKH FDOO SUHVV WKH 3 5 NH I SURJUDPPHG WKH 1 NH IODVKHV JUHHQ ZLWK KHOG FDGHQFH DW RXU H WHQVLRQ PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD HG 1 KHUH LV WKH OLQH QXPEHU WKH FDOOHU LV KHOG RQ 3UHVV WKH 7 16 21 3 1 NH WR DQQRXQFH WKH FDOO KHQ WKH FDOO LV SLFNHG XS ...

Page 29: ...WRU FDQ VHW XS WKH V VWHP VR WKDW D VLQJOH GLJLW FDQ EH XVHG WR SLFN XS WKH FDOO LQVWHDG RI XVLQJ WKH WKUHH GLJLW DFFHVV FRGH RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI VLQJOH GLJLW DFFHVV FRGHV OPERATION 2Q UHFHLYLQJ D EURDGFDVW PHVVDJH RI D FDOO ZDLWLQJ WR EH DQVZHUHG RQ D VSHFLILF OLQH IRU RX LDO WKH DOO 3DUN 3LFN XS IHDWXUH DFFHVV FRGH LDO WKH OLQH QXPEHU XVLQJ WKH WZR GLJLW IRUPDW IRU H DPSOH RX D...

Page 30: ...H WHQVLRQ LV RQ KROG DW RXU H WHQVLRQ 7 7KH FDOO WKDW RX WUDQVIHUUHG WR D VSHFLILF H WHQVLRQ KDV UHWXUQHG WR RXU H WHQVLRQ EHFDXVH WKH FDOOHG H WHQVLRQ GLG QRW DQVZHU 7 5 1 1 7KH H WHQVLRQ QXPEHU RX GLDOHG LV ULQJLQJ 7 63 1 RX DUH FXUUHQWO VSHDNLQJ WR WKH GLVSOD HG H WHQVLRQ 5283 5 1 1 7KH H WHQVLRQ JURXS QXPEHU RX GLDOHG LV ULQJLQJ 1 16 5 RX KDYH DQVZHUHG D FDOO RQ WKH VSHFLILHG OLQH 5 9 7 7KH FD...

Page 31: ...z VWRUHG FDOO FDQQRW EH SLFNHG E DQRWKHU H WHQVLRQ XVHU DQG RX FDQQRW WUDQVIHU WKH VWRUHG FDOO WR DQRWKHU H WHQVLRQ PROGRAMMING 3URJUDP 6725 NH V DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO H 1RWH KHQ UHTXHVWHG GLDO WKH 6725 NH V QXPEHU LQ WZR GLJLW IRUPDW IRU H DPSOH OPERATION 1RWH RX PXVW KDYH D SUH SURJUDPPHG 6725 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH To store a call while in conversatio...

Page 32: ...LV DXWRPDWLFDOO WUDQVIHUUHG WR WKH FDOOHG QXPEHU I WKH FDOOHG SDUW GRHV QRW DFFHSW WKH FDOO SUHVV WKH DQFHO NH 7KH FDOO LV UHWXUQHG WR RX To make an unannounced transfer KLOH LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO SUHVV 7UDQV RQI RX KHDU GLDO WRQH 3UHVV D 66 NH RU GLDO WKH H WHQVLRQ QXPEHU RU H WHUQDO QXPEHU RX KHDU ULQJLQJ WRQH 5HSODFH RXU KDQGVHW 7KH FDOO LV DXWRPDWLFDOO WUDQVIHUUHG WR WKH FDO...

Page 33: ...To place a callback on a busy extension or line z KLOH OLVWHQLQJ WR EXV WRQH SUHVV WKH NH RU GLDO WKH VLQJOH GLJLW DFFHVV FRGH V VWHP GHIDXOW I SURJUDPPHG RXU NH OLJKWV VROLG UHG DQG GLDO WRQH LV UHWXUQHG WR LQGLFDWH VXFFHVVIXO DFWLYDWLRQ When the target extension or line becomes available RXU H WHQVLRQ ULQJV DQG RXU NH LI SURJUDPPHG DQG QWHUFRP IODVK PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD HG ...

Page 34: ...HG DQG RXU WHPSRUDULO GLVSOD V ZKR WKH FDOO ZDV RULJLQDOO LQWHQGHG IRU 3UHVV WKH 6 25 NH WR DQVZHU WKH FDOO ZLWK WKH DSSURSULDWH JUHHWLQJ I D QXPEHU RI H WHQVLRQ XVHUV IRUZDUG WKHLU FDOOV WR RX UHJXODUO RX FDQ VHW XS D 6 25 NH IRU HDFK H WHQVLRQ I RXU H WHQVLRQ LV VHW XS IRU 0DQDJHU 6HFUHWDU RSHUDWLRQ DQG RX KDYH D SURJUDPPHG 6 25 NH WKH 6 25 NH OLJKWV VROLG UHG ZKHQ WKH 0DQDJHU 6HFUHWDU LV DEVHQW...

Page 35: ...GLJLW FDQ EH XVHG WR SLFN XS WKH FDOO LQVWHDG RI XVLQJ WKH WKUHH GLJLW DFFHVV FRGH RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI VLQJOH GLJLW DFFHVV FRGHV OPERATION To answer a call that is ringing at another extension z I SURJUDPPHG SUHVV WKH IODVKLQJ 66 NH RX DUH FRQQHFWHG WR WKH FDOOHU RI WKH ULQJLQJ H WHQVLRQ 2U z LDO WKH LUHFWHG DOO 3LFN XS IHDWXUH DFFHVV FRGH IROORZHG E WKH ULQJLQJ H WHQVLRQ V QXPEH...

Page 36: ...HQ WKLV IHDWXUH LV DFWLYH RXU H WHQVLRQ DOVR LJQRUHV DQ SDJLQJ FDOOV PROGRAMMING 1RWH 7KLV IHDWXUH FDQ EH SURJUDPPHG XQGHU D SHUVRQDO NH RU DFWLYDWHG E GLDOLQJ WKH IHDWXUH DFFHVV FRGH 3URJUDP WKH 2 127 6785 NH DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO H OPERATION To activate Do Not Disturb z 3UHVV WKH 2 127 6785 NH RU GLDO WKH R 1RW LVWXUE IHDWXUH DFFHVV FRGH 2 127 6785 LV GLVSOD HG RQ RXU H WHQVL...

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