Mitel MiVoice MX-ONE User Manual Download

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USER GUIDE

MiVoice 4420 IP Basic (DBC 420)



for MiVoice MX-ONE

Marie Lundmark

mlundmark

MSE

Tero Silvennoinen

EBC

BES/DDC

Summary of Contents for MiVoice MX-ONE

Page 1: ...USER GUIDE USER GUIDE MiVoice 4420 IP Basic DBC 420 for MiVoice MX ONE Marie Lundmark mlundmark MSE Tero Silvennoinen HF EBC BES DDC ...

Page 2: ... editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered...

Page 3: ...as leak in the vicinity of the leak Use only the power cord indicated in this manual SAVE THESE INSTRUCTIONS IMPORTANTES MESURES DE SÉCURITÉ FRANÇAIS Certaines mesures de sécurité doivent être prises pendant l utilisation de matérial téléphonique afin de réduire les risques d incendie de choc électrique et de blessures En voici quelquesunes Ne pas utiliser l appareil près de l eau p ex près d une ...

Page 4: ...ion it is possible to vary the number of features assigned to each individual extension The person depart ment responsible for telecommunications in your organization will inform you which features have been assigned to you The DBC 420 is an IP telephone conforming to the H 323 standard The telephone supports Dynamic Host Configuration Protocol DHCP for determination of IP addresses This telephone...

Page 5: ...ed by the system administrator By removing one of these functions the key can instead be used as a Dial by function key Any function key can be programmed with a telephone number and labelled with a name This means that when you press that function key the desired telephone number is automatically dialed See 10 3 Programming a Dial by Function Key on page 48 for programming 2 2 KEY FUNCTIONS FOR D...

Page 6: ...Line 1 The Line 1 key is used for initiating and receiving calls Line 2 The Line 2 key is used for initiating calls can also be used for receiving a second call Message The Message key lamp indicates that you have a message and by pressing the key the message is retrieved The Mute key is used to interrupt the speech connection When the Mute key has been pressed you can confer and the connected par...

Page 7: ...ephone is connected to the IP network LAN 2 6 1 STARTING THE TELEPHONE About 5 seconds after the telephone is connected to the power the Mute lamp is lit for 5 seconds The administrator mode is used to change the IP settings in the telephone This mode is reserved for the maintenance personnel If the status lamp is flashing slowly it indicates that the telephone is not ready for use If the lamp is ...

Page 8: ...ged on with a default number You cannot log on or log off 2 8 LOGGING OFF You cannot log off your IP telephone 2 9 CHECKING SOFTWARE VERSION It is only possible for the administrator to check the software version in the telephone using the Web interface 2 10 FAULT LOCATING This section contains information on how to solve common operational problems and warnings that might occur Table 1 Fault Loca...

Page 9: ...R HEADSET FUNCTIONS 2 14 1 HANDSFREE WITH LOUDSPEAKER Note Not applicable 2 14 2 MONITOR MODE This function offers you the possibility to initiate a call by dialing the digits without lifting the handset and to monitor the progress of a call in the loudspeaker As soon as you want to speak you must use the handset microphone as this is the only microphone in the DBC 420 02 telephone 2 14 2 1 Making...

Page 10: ...m Handset to Monitor To change from a handset to a monitor press the Speaker key and replace the handset 2 14 2 5 Clearing a Call Press the Clear key to clear a call 2 14 3 LOUDSPEAKING WITH HANDSET Note Not applicable 2 14 4 HEADSET Note Not applicable 2 15 TONES AND RING SIGNALS 2 15 1 TONE CHARACTERISTICS The different tone signals in the telephone are as follows ...

Page 11: ... Note The conference tone can be disabled by the system administrator 2 15 2 RING SIGNALS The following types of ring signals can be generated Figure 5 Ring Signals Note The ring signal can differ depending on the market At an incoming call on the free on 2 nd line the telephone rings only the first period and with a low level This is valid for both the internal and external ring signal ...

Page 12: ... activated for the subsequent call s The lamp for Line 1 or Line 2 will be flashing at incoming call The silent ringing function will be active until you activate a function in the telephone for example lift the handset or press a key To indicate that the function is active the Mute lamp is lit 2 15 6 LAMP INDICATIONS Off Indicates free or non requested function Fast flash Indicates an incoming ca...

Page 13: ...oming call second call can be indicated even if there is another Line key that is already in speech Two incoming calls cannot be received simultaneously on the Line keys The function key Free on 2 nd must be activated on your telephone In this case you can have a call on the Line 1 key and a second call is signaled on the Line 2 key the Line 2 lamp flashes and a muted ring signal is heard The seco...

Page 14: ... RINGING Parallel ringing makes it possible to ring several terminals simultaneously whenever there is an incoming call Parallel ringing can prevent the caller from hanging up the telephone due to the long chain of ring signals The terminals included in the parallel ringing list are initiated by the system administrator but Parallel ringing can temporarily be prevented by the end user There is a m...

Page 15: ... 3 7 2 3 For one of the telephones in the list When the ringing has been prevented for one single telephone in the list cancel Follow me from this telephone see 6 2 2 Canceling Follow me From Your Own Phone on page 34 3 7 2 4 For all the telephones in the list When the ringing has been prevented for all terminals in the list cancel Follow me from the main extension see 6 2 2 Canceling Follow me Fr...

Page 16: ...the Line or Monitoring key to the monitored telephone 4 1 1 CALLED EXTENSION IS FREE AND ANSWERS Start your conversation 4 1 2 CALLED EXTENSION IS FREE BUT DOES NOT ANSWER New call Replace the handset and call later Automatic call back 1 Press the digit 6 2 Replace the handset For more information see 4 5 Automatic Call Back on page 18 4 1 3 CALLED EXTENSION IS BUSY New call Replace the handset an...

Page 17: ...tor assistant number 4 2 2 INDIVIDUAL OPERATOR Use this to talk to a specific operator 1 Lift the handset dial tone 2 Dial the individual directory number of operator 4 3 MAKING AN EXTERNAL CALL 4 3 1 NORMAL EXTERNAL CALLS You can make an external call by Using dialing procedure 1 Lift the handset dial tone 2 Dial the external access code and the wanted subscriber number 4 3 2 CALLS ON AN INDIVIDU...

Page 18: ... To use 1 Lift the handset dial tone 2 Press the Dial by Function key 4 4 4 CALL BY NAME Note Not applicable 4 5 AUTOMATIC CALL BACK If a called extension in your exchange or in the private network is busy or not answering you can request the system to call back automatically as soon as the exten sion will be free or when it has been used in cases where no answer has been obtained You can have sev...

Page 19: ...RNAL LINES ARE BUSY You can initiate automatic call back if you receive busy tone because all external lines are busy You can only have one call back on busy external line activated at the same time While waiting for an answer to call back you can make and receive calls as usual 4 6 1 ORDERING 1 Press the digit 6 or the function key programmed with this feature for dial tone 2 Dial the complete ex...

Page 20: ... ASSISTANCE Request assistance from the person answering the call the answering position or the PBX operator The answering position can always call the diverted extension and also transfer calls to the latter 4 8 DIAL BY NAME Note Not applicable 4 9 EMERGENCY CALL SOS CALLS Dial the emergency number SOS number 4 10 NUMBER PRESENTATION RESTRICTION This function allows the user to restrict its name ...

Page 21: ...mber in the system The authorization code can however be limited to one telephone The authorization code cannot be changed by the user The common authorization code provides two different functions Locking unlocking of an extension When locked a lower common cate gory code or common service profile is used Authorization code dialing This enables the calling party to use other cate gories or servic...

Page 22: ...h a Common Authorization Code A specific procedure dialed from the extension will lock the extension The procedure is 1 Dial 73 authorization code 2 A verification tone is received The extension will only be locked if the authorization code is valid the CIL code corre sponds to the extension s directory number and the extension is not already locked by either common authorization code or individua...

Page 23: ...gory of the authorization code is too low for dialed external number the call is rejected 4 13 2 6 Locking an Extension with an Individual Authorization Code A specific procedure dialed from the extension will lock the extension 1 Dial 76 authorization code 2 A verification tone is received The extension is only locked if the authorization code is valid and the extension is not already locked by e...

Page 24: ...2 8 Changing an Individual Authorization Code The individual authorization code can only be changed from your own telephone A specific procedure dialed from the extension must be used when changing a indi vidual authorization code 1 Dial 74 previous authorization code new authorization code 2 A verification tone is received The authorization code will only be changed if the previous authorization ...

Page 25: ...l to the busy number do the following 1 Press the digit 5 2 Keep handset off hook If the called party answers your call waiting request the call will be established If the called party does not want to answer your call you will continue to hear the ring tone until you go on hook Note If the busy extension ignores the Call waiting indication you can initiate auto matic call back 5 2 2 ANSWERING A C...

Page 26: ...ber inform about the conference 3 Press the Conference key 5 3 3 INTERNAL CONSULTING DURING A CONFERENCE As a conference leader you can make an Inquiry call to one of the conference members Doing this you will get busy tone and to reach the conference member you must use the Intrusion procedure see 5 6 Intrusion on page 27 1 Press the Inquiry key dial tone 2 Dial the extension number busy tone 3 P...

Page 27: ...wanted customer identity is a number that can consist of 1 to 20 digits Press the Clear key 3 You could now either return to the external party by pressing the access key of the parked call or press the free access key again and prepare for a transfer of the external party by dialing the number you want to transfer to This feature requires that the monitoring of the extensions is started 5 5 DISPL...

Page 28: ...to the monitored extension is answered by pressing the MDN key on the monitoring telephone the monitored telephone will be busy An MDN key cannot be defined on an IP telephone For the telephone it is possible to Be multiple represented on a digital telephone as a specific line pick up with a function key MNS key Supervise other extensions see 5 9 1 Monitoring Key MNS Key on page 28 5 9 1 MONITORIN...

Page 29: ...dset preset mode is selected the call will go on with headset connection Wait until the connection in progress tone has become silent and start to talk If you already have an ongoing call in your telephone you can still answer the new call When the Monitoring key is pressed the first call is automatically put on hold or common hold and the new call will be active 5 9 1 3 Making a Call It is possib...

Page 30: ...the call that is put on common hold is answered at the MNS represented extension Otherwise press the Line key where you have the call parked 2 You have now speech connection with the original conversation partner 5 11 REFER BACK During inquiry you can switch between the connected party and the calls parked on Line 1 and Line 2 To use Press the Inquiry key the Line 1 or the Line 2 key To end 1 Pres...

Page 31: ...1 TRANSFER AFTER ANSWER 1 Make an inquiry call press the Inquiry key the Conference or the Transfer key and wait for dial tone 2 Dial the extension or external number and wait for answer 3 Announce the call 4 Press the Transfer key 5 14 2 TRANSFER BEFORE ANSWER 1 Make an inquiry call press the Transfer key or the Inquiry key and wait for dial tone 2 Dial the extension or external number and wait f...

Page 32: ...e you lift the handset to make a call and the Diversion lamp indicates that your line is diverted See also Follow me which is a similar function 6 1 1 1 To order from your own telephone Using a procedure Lift the handset or press a main line key Dial 21 Special dial tone and the diversion lamp turns ON Replace the handset 6 1 1 2 To cancel from your own telephone Using the soft key Diversion Press...

Page 33: ...e depending on whether or not a call has been answered before this call See also Personal Number which is a similar function 6 1 2 1 To order Using procedure Lift the handset dial tone Dial 211 special dial tone Replace the handset 6 1 2 2 To cancel Using procedure Lift the handset dial tone Dial 211 dial tone Replace the handset 6 1 3 DIVERSION ON BUSY If you are unable to accept calls since you ...

Page 34: ... FOLLOW ME FROM OWN PHONE Follow me key This key is used for indication that Follow me is activated Using a procedure 1 Lift the handset dial tone 2 Dial 21 the extension number of the answering position special dial tone and follow me lamp is turned on 3 Replace the handset 6 2 2 CANCELING FOLLOW ME FROM YOUR OWN PHONE Using the Follow me key Press the follow me key the follow me lamp is turned o...

Page 35: ... involved telephones have the right service profile To order remote programming of follow me do the following 1 Lift the handset and wait for dial tone 2 Dial 21 extension number to divert extension number of the new answering position 3 Wait for special dial tone 4 Replace the handset 6 2 6 CANCELING FOLLOW ME REMOTELY To cancel remote programming of follow me from another telephone than the tele...

Page 36: ...andset dial tone 2 Dial 22 dial tone and the follow me lamp is turned off 3 Replace the handset 6 3 3 ORDERING EXTERNAL FOLLOW ME REMOTELY With this feature you can order external follow me of any extension number from any telephone The prerequisite is that all the involved telephones have the right service profile To order programming of external follow me for another extension do the following 1...

Page 37: ...turn four digits or 23 reason for absence one digit Await verification tone and replace the handset 6 4 2 CANCELING MESSAGE DIVERSION FROM YOUR EXTENSION TELEPHONE Cancellation means that any waiting messages for your extension will be printed out Lift the handset and await special dial tone Enter the following 23 terminal number 2 5 digits or 23 Await verification tone and replace the handset 6 5...

Page 38: ...er is the same number as your directory number Please contact your system administrator in order to change the contents of the profile 6 5 2 1 From Your Own Telephone The recommended value of the function code is 10 but other values can be used Activation Dial 10 Profile number To change the active profile the same procedure is used with the new profile number Deactivation Dial 10 ...

Page 39: ...essage waiting so the lamp is turned off 7 1 2 CHECKING THE PARTY THAT REQUESTED MANUAL MESSAGE WAITING When calling the party that requested manual message waiting the number is shown in the display 7 1 3 ORDERING MANUAL MESSAGE WAITING INDICATION To order manual message waiting to another extension 1 Lift the handset dial tone 2 Dial 31 extension number 3 Replace the handset 7 1 4 CANCELING MANU...

Page 40: ... of extensions can be defined as a do not disturb group A categorized exten sion can activate do not disturb for the whole group The calls will be forwarded to an answering position defined for the whole group or the calling party receives a number unobtainable tone An extension with group do not disturb activated can still make outgoing calls as usual 8 2 1 TO ORDER GROUP DO NOT DISTURB A categor...

Page 41: ...oup will be indicated at a free extension in the group 8 3 1 ANSWERING A GROUP CALL A group call is answered in the normal way 8 3 2 LEAVING A GROUP TEMPORARILY By making follow me to your own extension number you can leave an internal group hunting group temporarily using a procedure 1 Lift the handset dial tone 2 Dial 21 own extension number special dial tone and the follow me lamp is turned on ...

Page 42: ...for the call The call is in this case always accepted The procedure for account code normally has to be dialed before the wanted number It is also possible to tie an account code to an ongoing call both incoming and outgoing Any previous stored account code will than be overwritten 9 1 2 PROCEDURE 9 1 2 1 Pre dialing of Account Code 1 Lift the handset 2 Dial the procedure for account code 61 accou...

Page 43: ...h the exchange into emergency state Only extensions with the appropriate category will be permitted to initiate calls in this state If you have not been assigned this category and try to make a call you will not receive any dial tone 9 6 FREE SEATING The free seating function is not applicable 9 7 GENERAL DEACTIVATION The following procedure is used to request general deactivation 1 Lift the hands...

Page 44: ...ing party receives a number unobtainable tone or a busy tone or will be forwarded to the diversion position if it is defined by the system administrator 9 9 1 TO ORDER DO NOT DISTURB 1 Lift the handset dial tone 2 Dial 27 3 Replace the handset 4 A text in the display reminds you that DND is activated The telephone can still be used for outgoing calls as usual 9 9 2 TO CANCEL DO NOT DISTURB 1 Lift ...

Page 45: ...by the PSTN to record information about the origin of the call that is print out calling party number date time and so on The system administrator must assign the MCT feature to a function key To order Malicious Call Tracing press the MCT key If the request is successful the lamp LED is lit a text message is shown in the display and an acknowledge tone is heard If the request fails the lamp LED as...

Page 46: ...hen you are expecting important calls after office hours and you wish to get them without delay Details about external line numbers can be obtained from the PBX operator The following procedures are used To activate flexible night service 1 Lift the handset dial tone 2 Dial 84 route number external line number 3 Replace the handset To cancel flexible night service 1 Lift the handset dial tone 2 Di...

Page 47: ... parallel ringing list tries to activate or deactivate any of the below features then the procedure is performed on the main directory number but not on itself Call diversion for non generic extension Do not disturb External follow me Follow me General Cancellation Individual Repeated Distribution or Personal Number Message diversion ...

Page 48: ...am a key it is necessary to use the Web interface see 11 Web Server on page 50 10 4 PROGRAMMING THE TYPE OF RING SIGNAL ON A LINE OR MONITORING KEY It is the system administrator who initiates a Monitoring key From the Web interface you can change the type of ring signal for the key see 11 Web Server on page 50 10 5 PROGRAMMING THE CHARACTER OF THE RING SIGNAL Ring signals are generated in the tel...

Page 49: ...9 9 1553 ANF 901 54 Uen L1 2016 03 09 10 7 CHECKING AND CHANGING NETWORK SETTINGS The network settings can only be checked by the administrator Changing of IP addresses are handled by the maintenance personnel see installation instructions for DBC 420 ...

Page 50: ...r web browser see 11 1 Accessing the Web Interface with the IP Address on page 50 11 1 ACCESSING THE WEB INTERFACE WITH THE IP ADDRESS The DBC 420 02 is only intended for use with IP addresses from DHCP You must get the IP address and your PIN from the administrator In the Web browser on your PC you will see Figure 6 Logging On to the Web Interface If you fail to access this web page when using an...

Page 51: ...ng on to the exchange use the default password Welcome case sensitive the first time you log on Click on the Log on button Click on the plus signs to show the sub menus Click on the desired function Figure 7 Programmable Keys Web Page Click on the Line 1 key link to set ring options the screen will show Figure 8 Changing the Ring Signal Type By clicking the Change button the user can choose betwee...

Page 52: ...correct card DCM is available on the Internet See the appropriate web page on http www mitel com DCM is also included on the CD Enterprise Telephone Toolbox which can be ordered through E shop and Pocket SolveIT Pre cut designation sheets for the different types of telephones can also be ordered Put the card into position and snap the overlay into position 12 3 CLEANING Wipe your telephone clean w...

Page 53: ...de Germany The Netherlands Sweden 75 U S and Canada 6 lock extension 73 authorization code U S and Canada 71 unlock extension 73 authorization code U S and Canada 71 Individual Regional Authorization Code RAC increase CoS 75authorization code Germany The Netherlands Sweden 72 lock extension 76 authorization code unlock extension 76 authorization code change code 74 previous new code AUTOMATIC CALL...

Page 54: ...8 suffix France New Zealand 4 Sweden 6 group 8 or 8 suffix Finland and Sweden 0 U S and Canada 59 CALL WAITING to initiate Call waiting Press 5 France New Zealand 6 Sweden 4 COMMON SPEED DIALING Dial the number see List of speed dial numbers CONFERENCE Press Conference key or Press 3 suffix CUSTOMER IDENTITY STORAGE 77 customer identity DIAL BY FUNCTION KEY to use Lift handset and press dial by fu...

Page 55: ...nation number must have been set by administrator to activate diversion on no answer for another extension remotely 211 extension number to divert to terminate diversion on no answer for own extension 211 to terminate diversion on no answer for another extension remotely 211 diverted extension number to activate diversion on busy for own extension 212 Destination number must have been set by admin...

Page 56: ...number to divert route access code and external number to cancel from another extension 22 diverted extension number North America 23 diverted extension number FOLLOW ME to order from own extension 21 number of follow me position UK 2 to cancel from own extension 21 UK 2 to cancel from answering position 21 diverted extension number to order new follow me position 21 extension number to divert num...

Page 57: ...specific group 29 group number INQUIRY to initiate Inquiry to revert to original party Line 1 Line 2 or Inquiry INTRUSION Press Intrusion key or 4 suffix when receiving a busy message France New Zealand Sweden 8 LAST EXTERNAL NUMBER RE DIAL Finland Sweden 0 LEAST COST ROUTING Dial the LAC MANUAL MESSAGE WAITING to order 31 extension number U S and Canada 56 extension to cancel 31 U S and Canada 56...

Page 58: ... Universal 8 Flexible to order 84 route number external line number U S and Canada 8 to cancel 84 U S and Canada 8 NUMBER PRESENTATION RESTRICTION per call 42 B number PARALLEL RINGING to prevent ringing on one phone initiate Follow me to your own extension number to restore on one phone cancel Follow me from the phone to restore for all phones in the parallel ringing list cancel Follow me from th...

Page 59: ...urn to default list Press the Call List key or 10 REBOOT the phone Press the keys C mute and simultaneously for at least one second REFER BACK to initiate press the Inquiry key and the Line 1 or Line 2 key to end press the Inquiry key and the Line 1 or Line 2 key then press the Clear key SOFTWARE VERSION Use the Web interface TAKE CALL ON ANOTHER MULTIPLE TERMINAL ANSWER TO COMMON BELL GROUP CALL ...

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