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Mitel IP 5330, Station User'S Handbook, Page: 3 / 44

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Mitel IP 5330 Station User'S Handbook Download Page 3

 

 

3 

Mitel Networks 

5330 IP Phone 

Contents 

 
ABOUT YOUR PHONE 

5 

Ring/Message Indicators 

6 

For Users on Resilient 3300 ICP System 

6 

Mitel Line Interface Module 

6 

 
TIPS FOR YOUR COMFORT AND SAFETY 

6 

Don't cradle the handset! 

6 

Protect your hearing 

7 

Adjusting the viewing angle 

7

 

 

USING YOUR DEFAULT PHONE WINDOW AND KEYS 

8 

Getting Started with Your Phone 

8 

 

USING YOUR PHONE APPLICATIONS 

9 

Using the Settings Applications 

10 

Getting Help 

10 

Tips for Setting up Your Phone 

11 

 

CUSTOMIZING YOUR PHONE 

11 

Specify User Information 

11 

Specify Language 

11 

Specify Display Contrast 

12 

Specify Audio Feedback Options 

12 

Specify Call Notification Behavior 

13 

Adjust the Ringer 

13 

Program Receipt of External Messaging 

14 

Enable URL Display on Your Phone 

14 

Enable PC Connectivity 

14 

 

PROGRAMMING FEATURES ON YOUR KEYS 

14 

Tips on Programming Features 

14 

Program Feature Keys Using the Setting Application 

16 

Clear Programming from a Key 

17 

 

MAKING AND ANSWERING CALLS 

17 

Phone Book 

17 

Answer a Call 

17 

End a Call 

18 

Redial 18 
Redial—Saved Number 

18 

Handsfree Operation 

18 

Auto—Answer 19 
Using the Analog Line 

19 

Summary of Contents for IP 5330

Page 1: ...Mitel IP 5330 Station User s Handbook Essex High School ...

Page 2: ......

Page 3: ...ting up Your Phone 11 CUSTOMIZING YOUR PHONE 11 Specify User Information 11 Specify Language 11 Specify Display Contrast 12 Specify Audio Feedback Options 12 Specify Call Notification Behavior 13 Adjust the Ringer 13 Program Receipt of External Messaging 14 Enable URL Display on Your Phone 14 Enable PC Connectivity 14 PROGRAMMING FEATURES ON YOUR KEYS 14 Tips on Programming Features 14 Program Fea...

Page 4: ...26 Campon 26 Direct Paging 26 Do Not Disturb 29 Emergency Calls 29 Group Paging Meet Me Answer 30 Headset Operation 30 Make Busy 31 Message Waiting Indicator 31 Messaging Advisory 31 Messaging Callback 32 Messaging Cancel Callback 33 Messaging Cancel All Callback 33 Music 33 Night Answer 33 Override Intrude 33 Paging 33 Record a Call 34 Reminder 34 Speak Ease 35 Speed Call 35 Trunk Flash 35 USING ...

Page 5: ...eature a PC Companion application which is a PC based desktop programming tool that allows you to easily configure your phone from your Personal Computer PC The 5330 IP Phones support Mitel Call Control MiNet protocol and session initiated protocols SIP Both phones support the Line Interface Module and 5310 IP Conference Unit Additionally they support Hot Desking and Clustered Hot Desking as well ...

Page 6: ...nces that are voice mail related are not carried from the primary ICP to the secondary ICP These preferences must be set on both ICPs The People and Settings applications do not support resiliency Your logs contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP Mitel Line Interface Module The Line Interface module is an optional device...

Page 7: ...ne for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows a For a high angle mount hinge the two lower hooks into the bottom set of notches and snap the two upper hooks...

Page 8: ...etting Started with Your Phone When you receive your phone you need to program features and applications An Applications key is programmed and appears on the upper left side of the display see figure below Press Applications to program your phone s settings call forwarding and so forth See Using Your Phone Applications 5330 IP Phone Window 1 Softkeys 2 Programmable Keys 3 Navigation Page Keys 4 St...

Page 9: ...t off or on to adjust the volume or to put the conference unit into Presentation mode You can only run one Conference Controller session at a time The Conference Unit application is available only when your phone is connected to a 5310 Conference Unit See Using Your Phone with the 5310 Conference Unit for more information Settings Use the Settings application to display and quickly change your pho...

Page 10: ...to specify that the Phone application behaviour when incoming or outgoing calls occur Brightness and Contrast Allows you to adjust the display brightness and contrast of your phone Screen Saver Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display Audio Feedback This setting allows you to adjust the volume of the audio feedback as well as the e...

Page 11: ...the on screen keyboard press the appropriate letters to spell your name 5 Press Save 6 Press Edit Number 7 In the on screen keyboard press the appropriate numbers for your line 8 Press Save 9 Press Save again Note Press Cancel at any time to exit this application without making any changes or press Clear to clear the entered name and number Specify Language To specify the language in which prompts...

Page 12: ... Contrast keys to adjust the contrast of your screen 4 Press Save Note Press Cancel at any time to exit this application without making any changes Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker You can set the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the volume of the aud...

Page 13: ... the Conference Unit application is displayed the Phone application is not automatically displayed when making or receiving calls Adjust the Ringer To adjust the Ringer Volume while the phone is idle 1 Press Superkey must be programmed to a key 2 Press the No softkey until Ringer Adjust appears 3 Press Ring Adjust 4 Press No 5 Press Ringer Vol 6 Press UP or DOWN 7 Press Superkey To adjust the Ring...

Page 14: ... 4 Press Save For more information on setting up the PC Companion Application Configuring the PC Companion on Your Phone PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone s programmable keys to enable features To program your keys use Settings application Settings key PC Companion application You can assign the following to a programmable Key Features and Fix...

Page 15: ...kup Call Back Call Back Headset Headset Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retri...

Page 16: ...te numbers that correspond to the phone whose messages you wish to be notified of Message Waiting or the directory number Call Park Press Save 9 Press Close To program a Phone Application 1 Press Settings or 2 Press Programmable Keys 3 Press the key you wish to program 4 Press View Applications 5 Select the desired application 6 Press Save 7 Press Close To program Speed Call 1 Press Settings or 2 ...

Page 17: ...e or the key programmed as Phone Book 2 Enter the name of the desired party as follows For each letter in the name press the appropriate key on the keypad until the letter is shown in the display For example if the letter C is required press the digit 2 three times Use the softkey to correct errors If the next letter in the name is on the same digit key as the previous letter press the softkey bef...

Page 18: ...ant to use a Non Prime Line press a Line Appearance key Note Your administrator must program Line Appearances to your phone 2 Dial the number 3 Begin speaking when the called party answers Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To use Handsfree operation to answer calls 1 Press the flashing line key 2 Begin speaking Your phone s Handsfree microphone and ...

Page 19: ... Up softkey Wait for the caller to hang up Using the Analog line The phone can support the Line Interface Module See Using the Line Interface Module for more information CALL HANDLING Hold To place a call on Hold Press HOLD Press the key that you have programmed as Hold The indicator flashes on the line that has the held call Note You can only retrieve a call from hold when the phone is idle To re...

Page 20: ...s muted until you hang up Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following To complete the Transfer hang up To announce the Transfer wait for an answer consult and hang up To cancel the Transfer press CANCEL To transfer an active call during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete t...

Page 21: ...ets you redirect incoming calls to an alternate number when your phone is busy when you re not answering or all the time PROGRAM CALL FORWARD You can create Call Forward profiles that identify where to send your incoming calls Once you create and save a Call Forward profile in the Call Forwarding application you can enable or disable it at any time Notes The None Profile is a default profile provi...

Page 22: ...gs if you don t answer No Answer Ext forwards external phone calls redirects your calls after several rings if you don t answer Note You can select one or more settings however the Always setting takes priority over all other settings 7 For each of the Call Forward categories Press Edit Number to display the on screen keyboard In the on screen keyboard enter the appropriate number Press Save 8 Pre...

Page 23: ...eve a call placed on Hold by the attendant 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the digits announced by the attendant Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no answer condition was encountered To request a Callback when you reach a busy or unanswered station 1 Press Call Me Back 2 ...

Page 24: ...dset 2 Dial the appropriate feature access code 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded 1 Press SuperKey must be programmed to a key 2 Press the No softkey until Call Forwarding appears 3 Press the Yes softkey 4 Press the Review softkey 5 Press the Change softkey 6 Press the TurnOff softkey 7 Press SuperKey must be prog...

Page 25: ...To return a call 1 Display the call you want to return 2 Do one of the following If the call is internal and the caller name is known press the Call sofkkey For unknown numbers the Call option is not displayed If the call is external and you normally need to precede external calls with a digit such as 9 it is likely that your system administrator has programmed your system to insert the 9 for you ...

Page 26: ...Wait softkey To retrieve a call when you hear the Campon tone You can use the Trade Call or Call Swap feature with the TRANS CONF hardkey or a programmable line key Direct Paging Direct Paging allows you to page a party through the party s handsfree speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call If the paged...

Page 27: ...dsfree Answerback off Press the flashing MUTE key once The MUTE key light turns OFF To respond to a Direct Page when Handsfree Answerback is OFF see Direct Page Handsfree Answerback Disabled elsewhere in this guide Note By default Handsfree Answerback is turned OFF at your phone If the MUTE key is OFF when your set is idle Handsfree Answerback is OFF To answer a call using Handsfree Answerback Pho...

Page 28: ... Page indicated by single burst of tone Phone is idle and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or 1 Check that MUTE is flashing headset call and MUTE is OFF 2 Press MUTE The light turns ON solid and and you are now speaking to the paging party and have MUTED your han...

Page 29: ...sult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area There are two methods of dialing emergency numbers based on the programming of your 3300 ICP Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution Verify with your System Administrator which type of emergency number dialing you can use EMERGENCY CALLS WHEN EMERGENCY C...

Page 30: ...signated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial the appropriate feature access code 3 Do one of the following To page your prime page grou...

Page 31: ...AKE BUSY is displayed To disable Make Busy Press the key you programmed to Make Busy Message Waiting Indicator The Message Waiting Indicator MWI feature allows you to be notified when messages have been left on another phone Once you have programmed a key to MWI this key is always enabled To use MWI to contact the extension that left a message Press the key you have programmed to MWI Messaging Adv...

Page 32: ...sg softkey To view the next message press MESSAGE You can check for messages from a remote station 1 Press Superkey must be programmed to a key 2 Press the No softkey until Remote Msging appears 3 Press the Yes softkey 4 Dial your extension number 5 Press the Enter softkey 6 If a password is required enter your password and press the Enter softkey 7 Press the Yes softkey You can set change or clea...

Page 33: ...d the key you have programmed is highlighted Night Answer The Night Answer feature allows you to route calls to an attendant or message at night To enable Night Answer Press the key you programmed to Night Answer When you have enabled Night Answer this key is highlighted To disable Night Answer Press the key you programmed to Night Answer Override Intrude N A When you dial a number whose owner has...

Page 34: ... stop and save a recording press the Save softkey Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording Reminder To program a Reminder ...

Page 35: ...name of the person you wish to call Speed Call Speed Call is an application that allows you to dial a specific number with one key press You must program Speed Call on a Programmable key For more information on programming this key see Program Feature Keys Using the Settings Application To make a Speed Call Press the key that you have programmed as your Speed Call key Trunk Flash The Trunk Flash f...

Page 36: ...Analog key To make a call using the Analog line 1 Lift the handset 2 Press the key you programmed as Analog Line ANALOG CALL is displayed 3 Dial the number Note When you make an external call over the analog line a prefix dialing number is not required If your phones Analog Line key has the Privacy option enabled you cannot access the analog line when another phone is using the analog line key is ...

Page 37: ... current call is using an IP line press the highlighted Analog Line key The IP line is automatically put on hold To end a current call when an incoming analog call arrives Press Cancel and then press the highlighted Analog Line key The current call ends and you are connected to the caller on the analog line To end the current analog call when an incoming call arrives Press Cancel The current analo...

Page 38: ...ce 12 Call Forwarding End Chaining 16 Call Forwarding Follow Me 14 Call Forwarding Follow Me Third Party 14 Call Forwarding I Am Here 15 Call Forwarding No Answer External Source 21 Call Forwarding No Answer Ext Int Source 23 Call Forwarding No Answer Internal Source 22 Call Forwarding Override 17 Call Hold 7 Call Hold Remote Retrieve 6 Call Hold Retrieve 6 Camp On Retrieve 6 Camp On Setup one dig...

Page 39: ...ng Follow Me Third Party 14 Cancel Call Forwarding No Answer Ext Int Source 23 Clear All Features Conference Call 80 Conference Call Split 80 Direct Page 00 Do Not Disturb 4 Do Not Disturb Cancel 4 Meet Me Answer 00 Remote Clear All Features Repeat Last Number Saved 90 Save Last Number 90 Multiline Set Headset On 82 Multiline Set Headset Off 82 Tone Demonstration 88 Speed Call Store 91 Speed Call ...

Page 40: ...and record your greeting To Respond To Message Light Dial local access code 7000 Follow prompts To Transfer Caller Directly Into A Mailbox Press TRANS CONF Press VMT key When Voicemail answers Press Enter the mailbox number at which the caller wants to leave a message Hang up immediately To Dial Out Of Someone s Mailbox Dial Extension Number Notes New messages are saved until listened to Played or...

Page 41: ...41 Mitel Networks 5330 IP Phone ...

Page 42: ...42 Mitel Networks 5330 IP Phone Notes ...

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Page 44: ...Printed by 800 833 8000 www twinstate com ...

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