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Phoning

Mitel 6867 SIP / Mitel 6869 SIP

71

eud-1664/1.3 – R5.0 – 06.2017

Operating call lists and voice messages

In this section, you will learn how to use call lists and voice mes-
sages which are stored in the MiVoice Office 400 communication sys-
tem.

Editing options for the call list

The call lists (unanswered/answered calls and redial list) include a maxi-
mum of 30 entries each. Once the list is full, the oldest entry on the list will
be deleted.

Missed calls are signalled on the display; the message LED of the call list
key is red. The following options are available for further editing of the
entries:

Note:

The form in which the call is displayed depends on the settings your sys-
tem administrator selected in the MiVoice Office 400 communication sys-
tem:

Extended

or

Image-ID

. Contact your system administrator for more

information.

The call lists can be operated via the call lists key, the system menu or a
function key, or via the redial key (see "Configuring keys", page 94).

Note:

You can also enter the call number of the user you want manually or find it in a
call list.

Deactivate call forwarding:

Call forwarding unconditional can be deactivated via:

Menu

>

Forwarding

> call

forwarding option

Call forwarding off

.

Menu

Description

Delete all

Deleting all entries from a specific call list.

Detail

Available detailed information:
• Call number / name
• Call date and time
• Number of call attempts
• Presence status of the user

Delete

Delete entry.

Note:

If you delete an entry in the unanswered calls list, then
any voice messages for this entry are also deleted.

Dial

Calling a user back.

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Summary of Contents for Deskphone 6867

Page 1: ...MIVOICE OFFICE 400 MITEL 6867 SIP MITEL 6869 SIP USER GUIDE eud 1664_en 1 3 R5 0 06 2017 ...

Page 2: ...s and graphics collectively Trademarks appear ing on Mitel s Internet sites or in its publications are registered and unregistered trade marks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of the Trademarks is prohibited without the express consent from Mitel Please contact our legal department for additional information legal mitel com For a list of the wo...

Page 3: ...SIP provider Consult your system administrator if you are unsure whether you have the correct user s guide for your requirements Notes Not all listed functions are available by default Contact your system administrator to learn more about the availa ble features and services in the MiVoice Office 400 com munication system Your system administrator has the option to individually set some of the pho...

Page 4: ...ian Always use a soft moistened or antistatic cloth to clean your device Do not use chemicals or other chemical products Cost control and data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Only operate the device in a temperature range of 5 C to approx 40 C Avoid direct sunl...

Page 5: ... eud 1664 Document version 1 3 Based on MiVoice Office 400 R5 0 Valid as of MiVoice Office 400 R5 0 In PDF Viewer click on this link to download the latest version of this document https pbxweb aastra com doc_finder DocFinder eud 1664_en pdf get DNR eud 1664 Copyright 06 2017 Mitel Networks Corporation ...

Page 6: ...l 41 Using further functions 56 Overview of available functions 62 Organising absences from the desk 67 Operating call lists and voice messages 71 Organisation within the team busy lamp field 74 Line key on a key telephone 76 Using functions with Mitel OpenCount 77 Setting functions by remote control 78 Personalizing your phone 80 Configuring the display 81 Configuring the audio properties 82 Conf...

Page 7: ...2017 Setting the operator phone 101 Using an operator phone 102 Product and safety information legal information 107 Safety information 108 About Mitel 108 Product information 108 Data protection 110 Limited Warranties 111 Regulatory notices 116 Index 123 ...

Page 8: ...hone phones incoming calls shall be routed see chapter Activating personal call routing page 56 More benefits of the one number user concept With Ring Alone you can decide on which phone a call is signalled acoustically see chapter Activating Ring Alone page 58 Your system administrator can set whether or not you are busy for further incoming calls busy if busy You are still able to make further o...

Page 9: ...one settings i e key configuration labels for configurable keys display language etc directly and autonomously on your PC As soon as you receive an user account for the Self Service Portal from your system administrator and after you have logged in you are taken to the home page with the overview of all your phones Refer to the Self Service Portal online help for further information on a specific ...

Page 10: ...7 Keys display and menu guid ance The sections below provide an overview and usage on which keys and sockets are available on your phone Key designations and sockets 11 Display symbols 16 Operating your phone 18 Using expansion key modules 23 Using labels 29 ...

Page 11: ...Keys display and menu guidance Mitel 6867 SIP Mitel 6869 SIP 11 eud 1664 1 3 R5 0 06 2017 Key designations and sockets Mitel 6867 SIP 16 17 3 2 4 12 13 21 23 1 14 5 6 7 8 9 10 11 15 18 19 20 22 24 ...

Page 12: ...12 Mitel 6867 SIP Mitel 6869 SIP eud 1664 1 3 R5 0 06 2017 Keys display and menu guidance Mitel 6869 SIP 16 17 12 13 21 23 14 15 18 19 20 22 24 11 10 9 8 5 3 2 1 24 ...

Page 13: ...IP only Calling up the directory lookup 5 Navigation key with selection key Horizontal navigation keys Switching between the display in idle state and line selection Navigating in the options list Vertical navigation keys Navigating in the sub menus of the options list Selection key Selecting a menu item Confirming settings 6 Deflect key Mitel 6867 SIP only Transferring a call 7 Conference key Mit...

Page 14: ...me 16 Microphone key with LED Activating deactivating hands free mode Activating deactivating handset microphone Activating deactivating headset microphone 17 Option key Calling up a local setting menu options list 18 Hold key Holding an active call Taking back a call from hold 19 End key Ending a call Back to display in idle state Exiting editor without changes 20 Bottom softkeys S1 S18 Mitel 686...

Page 15: ...y Connection for Power over Ethernet PoE class 3 Mitel 6869 SIP only Connection for wall mounting Connection for magnetic keyboard 22 Info key Accessing the phone status of a contact on the busy lamp field see Using the busy lamp field key page 74 23 Speaker 24 Left softkeys T1 T20 with LED Mitel 6867 SIP 6 freely configurable keys that can be set to a total of 20 functions call numbers or busy la...

Page 16: ...Hi Q audio technology Missed calls New voice message incl number Voice message retrieved F Forwarded voice message G Voice message to another voice mailbox Call forwarding activated Activated setting Phone locked Do not disturb if busy Record Data voice encryption Voice Mail mode Recording not allowed Voice Mail mode Recording allowed 3 Presence state Available default Meeting Absent ...

Page 17: ...able Presence state Option key Language Status Time date Settings Time zone Set Date and Time Lock Password Phone lock Audio Audio mode Headset Ring Tones Tone set Display Restart Live Dialpad Note Settings under the menu item Extended are protected by a password and reserved for your system administrator ...

Page 18: ...00 communications system The functions are displayed above the softkeys The softkeys are set to the most commonly used functions with the left softkey always being the Back key and the right softkey always being the More key when more than four softkeys are configured The More key is needed to switch between the key levels The number of points indicates the number of lev els A menu can have severa...

Page 19: ...se the Self Service Portal see chapter MiVoice Office 400 Self Service Portal page 9 where you can config ure change or delete the keys however you wish More information on freely configurable keys can be found in chapter Configuring keys page 94 Note A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal Therefore always configure your...

Page 20: ... will not be overwritten by a subsequent key configuration Function key Mitel 6867 SIP Mitel 6867 SIP if logged in as free seat ing phone Function key Mitel 6869 SIP Mitel 6869 SIP if logged in as free seat ing phone Key T1 T44 Empty1 Empty1 Key S1 System menu System menu Key S2 Phone book System Free seating Log in out Key S3 Voice mail menu Request a callback Key S4 Call forwarding menu Empty1 K...

Page 21: ...elect or softkey Closing editor without saving With the Back softkey or the done key you can cancel the entry without saving or go back to the idle state in the menu Upper case Lower case 0 0 1 _ 1 _ A B C 2 Ä Á À Â Ã Æ Å Ç А Б В Г a b c 2 ä á à â ã æ å ç a б в г D E F 3 É Ê Д Е Ё Ж Э d e f 3 é è ê Д e ë ж з G H I 4 Í Ï Î И Й К Л g h i 4 ì í ï î и й к л J K L 5 М Н О П j k l 5 м н о п M N O 6 Ñ Ö ...

Page 22: ...Line free line key Flashes fast Incoming call Appointment call Flashes slowly Call party on hold Call can be answered on any phone Lit Connected LED function key or busy lamp field key State Description Does not light up Function is deactivated User free busy lamp field Flashes fast User is being called busy lamp field Lit Function is activated User busy busy lamp field LED call list key State Des...

Page 23: ...es 16 configurable keys Three expansion key modules would then give you an additional 48 configurable keys Each key has an LED for visual signalling The keys on the expansion key module support all key types that are supported by your phone s keys The configurable keys of the expansion key module can be operated as the configurable keys of your phone The keys must have been configured either by yo...

Page 24: ...your phone s keys The configurable keys of the expansion key module can be operated as the configurable keys of your phone The keys must have been configured either by your system administra tor or by yourself in the Self Service Portal see chapter MiVoice Office 400 Self Service Portal page 9 If you remove an expansion key module or if you modify the order of the connected expansion key modules t...

Page 25: ...el K680 AY The phone supplies power to the keypad Notes Mitel K680 settings in the menu are only available if a Mitel K680 is con nected The Mitel K680 is a local module and is not controlled via the MiVoice Office 400 communication system Pressing a letter on Mitel K680 Press any letter Directory Lookup is now activated Pressing digits on Mitel K680 Press any digit Call preparation is now activat...

Page 26: ...P eud 1664 1 3 R5 0 06 2017 Keys display and menu guidance Mitel K680 QWERTY 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Enter key 7 Del backspace _ _ Backspace Tab Caps Lock Shift Shift Enter 7 1 6 3 2 3 4 5 4 ...

Page 27: ...u guidance Mitel 6867 SIP Mitel 6869 SIP 27 eud 1664 1 3 R5 0 06 2017 Mitel K680 QWERTZ 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace ß _ _ μ Alt 8 1 7 6 3 2 3 4 5 4 ...

Page 28: ...play and menu guidance Mitel K680 AZERTY 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace Note To enter numbers press Shift Number _ _ Tab Verr Maj Maj é _ _ è ç à Entrée ù μ Maj Suppr arrière Alt 8 1 7 6 3 2 3 4 5 4 ...

Page 29: ... using the Self Service Portal see chap ter MiVoice Office 400 Self Service Portal page 9 Mitel M680 1 Create and print the label using Self Service Portal Important printer settings Page scaling for printing none 2 Cut out the labels according to the crop marks 3 Remove the cover and insert the label into the recess 4 Re insert the cover into the recesses on the keypad ...

Page 30: ...king calls 31 Initiating calls 34 Using functions before while in a call 41 Using further functions 56 Overview of available functions 62 Organising absences from the desk 67 Operating call lists and voice messages 71 Organisation within the team busy lamp field 74 Line key on a key telephone 76 Using functions with Mitel OpenCount 77 Setting functions by remote control 78 ...

Page 31: ... long as you have not picked up a call you can reject it during the ringing phase Answering a call with the handset Pick up the handset Answer a call with the line key Press the line key and pick up the handset Answering a call with the softkey Press the Answer softkey and pick up the handset Open listening during a call Activate Press the loudspeaker headset key Deactivate Press the loudspeaker h...

Page 32: ...inistrator in the MiVoice Office 400 communication system 1 from MiVoice Office 400 communication server software version R4 0 SP1 onwards Menu Description Off Automatic hands free is always deactivated Announcement only Automatic hands free is only activated when you are receiving an announcement On Automatic hands free is always activated Your phone signals an incoming call with two short signal...

Page 33: ... handset All headset mode configuration options can be found in chapter Setting the audio properties page 83 Further information can be found in the user guide for your headset Answering ending a call in Automatic hands free mode Answer Your phone signals an incoming call with two short signal tones and then switches to hands free mode automatically End Press the End key Switching the microphone o...

Page 34: ...y lookup You want to make a call by entering a name With directory lookup you can search for an contact in your private phone book system phone book or a connected external phone book The response time may vary depending on the size and the number of phone books connected The following search options are available Dialling with the phone number Enter a phone number in call preparation Incorrectly ...

Page 35: ...ou can search directly in the connected external phone books This function is not available if no external phone book is connected The surname first name and town each have to be sep arated by a space key for example no s so for Noble Stephen in Solothurn Menu Description Directory lookup Press the Phone book key Directory lookup Press the function key for Menu Scroll to Directory Lookup and press...

Page 36: ...ion key see chapter Configuring keys page 94 Scroll through the list and select the user you want Pick up the handset The phone number displayed is dialled Menu Description Unanswered calls List of callers who tried to reach you when you were absent The missed calls are signalled on the display the message LED on the call list key is red Note If your system administrator selected the call list dis...

Page 37: ...e the call has been successfully connected the entry is deleted from the unanswered call list Redial list Press the Redial key List of most recent selected entries including the presence status of the con tact is displayed Scroll through the list and select the user you want Pick up the handset The call number of the user is dialled Phoning with the handset 1 Pick up the handset 2 Press the desire...

Page 38: ...a total of twelve The actual number of line keys depends on the system configura tion Press a set line key directly or select a line by using the horizontal right navigation key The display will show the dialled line number L1 L2 etc If a line is free then the New caller softkey at the bottom left of the display can then be used You can switch the line by pressing the key The active call is automa...

Page 39: ...ing your call Any call charges incurred will be charged to you The call number dialled is not stored in the last number redial list Business calls 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick up the handset The phone number displayed is dialled Note When you hang up...

Page 40: ... the function call waiting on their phone see chapter Activating protection against call types page 89 for configuration Note If the user is making an enquiry call or is in a conference the function Automatic call waiting cannot be used Replying to call waiting You are talking on the phone The call waiting tone name phone number on the display and the flashing LED on the second line key let you kn...

Page 41: ...The user then obtains a message indicating your call back request on his display You must save this function to a configurable key using Self Service Portal see chapter Configuring or deleting a key assignment page 97 Notes You can activate only one callback at a time An unanswered callback will be automatically cancelled by the system after about 30 minutes Answering the call Press the Answer sof...

Page 42: ...lback You called someone and hear the busy tone or the ring back tone Press the function key for Callback Depending on the communication system you hear the acknowledgement tone Put the handset on hook The display shows Call expected The LED on the function key lights up Clear callback Press the function key for Callback Callback request is deleted Answering the callback request Enter a phone numb...

Page 43: ...ame phone Activating deactivating calling line identification restriction permanently Press the function key for Hide number Function is activated deactivated LED on the function key is switched on off You phone number is hidden in all outgoing calls Activating CLIR per call 1 Press the function key for Hide number 2 Enter the call number and press the Select softkey Call number is dialled and you...

Page 44: ...en you want to resume your conversation with your original call partner With the Enquiry function you can call someone else in the middle of a call and put your original call partner on hold You can make enquiry calls to both internal and external users 1 from MiVoice Office 400 communication server software version R4 0 SP1 onwards Parking the active call party Press the function key for Park and...

Page 45: ...ry partner and press the Dial softkey Enquiry call party is called first call partner is put on hold Notes You can also set up an enquiry call by pressing the busy lamp field key to which you have saved the enquiry call party If the other user does not answer you can cancel the enquiry call with the Cancel softkey or with the End key and recommence the first call with the flashing line key Ending ...

Page 46: ...here see chapter MiVoice Office 400 Self Service Portal page 9 Terminating a call Press the Drop softkey or the End key Recommence conversation with the first call party Press the Pick up softkey or the flashing line key Mitel 6867 SIP Setting up a conference you are connected 1 Press the Conference key 2 Enter the phone number of the second conference call party 3 Press the Dial softkey The confe...

Page 47: ...ftkey The conference party answers the call 4 Press the Conference softkey Notes You can also set up a conference by pressing the busy lamp field keys to which you have saved the call party You can change the procedure by first starting an enquiry call before you set up a conference Leaving a conference call Put the handset on hook or press the End key The other conference parties remain in the ca...

Page 48: ...all by pressing Pick up 4 Announce the call party 5 Put the handset on hook Your first call partner and the other person are now connected with each other Call transfer without prior notice you are in a call 1 Press the forward key 2 Enter the call number of the second call party and press the Dial softkey or press the corresponding busy lamp field The second call party is called first call party ...

Page 49: ...rty is called the first call party is put on hold is dis played LED of the line key flashes 3 Wait until the person has answered the call If the second user does not answer you can cancel the second call using the softkey Cancel and recommence the first call by pressing Pick up 4 Announce the call party 5 Put the handset on hook Your first call partner and the other person are now connected with e...

Page 50: ... nated user or input the call number manually each time Starting the emergency announcement In addition to normal announcements the MiVoice Office 400 communica tion system also allows for emergency announcements It differs from a normal announcement in the following aspects You cannot reply to or stop an emergency announcement You cannot block an emergency announcement An emergency announcement m...

Page 51: ...cy announcements It differs from a normal announcement in the following aspects You cannot reply to or stop an emergency announcement but listen to it with the handset You cannot block an emergency announcement Announcement to a group The announcement will only be received by phones which both have authorisation to receive announcements and are not in use Start announcement to a user 1 Press the f...

Page 52: ...can find a call recording overview in your e mail box Contact your system administrator for more information You can start recording calls in the following situations during an active call During a conference call with maximum two participants During an incoming outgoing call in call preparation During dialling with a busy line Call recording only starts when the connection is set up Therefore no ...

Page 53: ...rk your call party or put him on hold Activating discreet ring You do not want to be disturbed by the ring of the phone You do not how ever want to switch off the phone As an alternative to the usual ring your phone has a discreet ring option If you have activated discreet ring the phone only rings once This function must be saved to a function key over the Self Service Portal see chapter Configur...

Page 54: ...ing a key assignment page 97 Activate reply to intrusion You want to implement intrusion in a current call Activating deactivating discreet ring Press the function key for Discreet ring on off The function is activated deactivated is displayed and the LED on the function key lights up does not light up Menu Description Do not disturb busy on off Your phone does not ring and is set to busy for inco...

Page 55: ...ore notify your call party in advance Activating answering silent intrusion Silent intrusion intrusion without prior notice is a variation of the intrusion function and is primarily used in call centres Another user can connect to your active call and listen to the conversation without you or your call party noticing Unlike with intrusion there is neither a display nor a sound signal to indicate u...

Page 56: ...your call party in advance Using further functions This section explains some more convenient features provided by your phone All functions you can save under a configurable key can be found in chapter Overview of available functions page 62 Activating personal call routing You want to specify which of your phone shall ring when you receive a call You can specify the phone on which a call is signa...

Page 57: ...te Activating personal call routing Modify Renaming personal call routing Change settings The personal call routing settings can only be changed by your system administrator or yourself in the Self Ser vice Portal Delete A personal call routing can only be deleted by your sys tem administrator or yourself in the Self Service Portal Activating deactivating personal call routing Press the function k...

Page 58: ...e 97 Note When you have activated ring alone but deactivated the personal call rout ing for a phone in parallel an incoming call is not acoustically but only vis ually signalled Locking Unlocking your phone You need to leave your desk and want to ensure that no one can alter your phone s settings look at your private data or make calls from your phone You can lock your phone with a 2 to 10 digit P...

Page 59: ...s you end the call Activating the phone lock Press the function key for Phone lock on off The phone is locked and can only be unlocked using your PIN is displayed in the status line Deactivate the phone lock 1 Press the function key for Phone lock on off 2 Enter the PIN and confirm with the Enter softkey 3 Confirm the security prompt with the Yes softkey Note Use the following function codes see a...

Page 60: ...d in to that phone for free seating purposes You can only log on once to a Free Seating phone The moment you log in to another free seating phone you are automatically logged off the original phone Logging off a free seating phone To free up a phone you need to log off again To ensure a phone is not blocked for other users if you forget to log off your system administrator can set up a logoff proc...

Page 61: ... headset key The user is automatically routed to the preconfig ured hotline destination number stored in the MiVoice Office 400 commu nication system The person responsible answers the call and is con nected with the user seeking help Log in free seating Press the Free Seating Log in out softkey Enter phone number and PIN and confirm with the OK softkey You are now logged in and can use the free s...

Page 62: ...ed phone and its authorisation level Notes More information on how to save functions to a configurable key using function commands and a function code can be found in the online help for the Self Service Portal see chapter MiVoice Office 400 Self Service Portal page 9 You will find a list of all function codes in the user s guide Features Overview Mitel 415 430 470 on the Mitel DocFinder Please no...

Page 63: ...pe cific destination Call forw CFU to VM on off Incoming calls are automatically forwarded to a spe cific destination Call forw if busy CFB to user on off If you are busy incoming calls will be forwarded to specific destination user Call forw if busy CFB to VM on off If you are busy incoming calls will be forwarded to specific destination voice mail Call forw on no reply CFNR to user on off Incomi...

Page 64: ...to define a function to suit your personal requirements A function can consist of one or more function commands function codes and the phone number You can either carry out a function directly or store it under a key see chapter Overview of available functions page 62 Free seating Log in out Log into out of a free seating phone see chapter Free seating page 60 Hide number on off Permanently preven...

Page 65: ...nother user in the user group PIN call Function with OpenCount Independently from the phone you can make external calls for a fee Credit may be limited see chapter Activating PIN teleph ony page 78 PIN call rebook Function with OpenCount You can enter the charges and the call information of your outgoing and incom ing calls into specific projects see chapter Activat ing PIN telephony page 78 Play ...

Page 66: ...ord a call The recordings are stored in your indi vidual e mail inbox only see chapter Recording a call page 52 Switch group x position 2 Switch group x position 3 This function lets you route calls and functions via switch groups with two switch positions System menu Access to the MiVoice Office 400 system menu Take pick up own call Transfer a call from your phone to another phone under the one n...

Page 67: ... choice of 5 presence profiles for managing your presence sta tus You can call up the presence of the user you want in the following situa tions in Directory Lookup in a call list in the presence menu Notes Connected CTI applications can affect your presence status Contact your system administrator for more information Voice mail menu Direct access to the Voice mail system menu Welcome announcemen...

Page 68: ...etings or an absence information should be played back to the caller So called absence information is available for each presence profile with the exception of Available Absence information consists of a language dependent predefined audio text The time and or date are also given as an option Depending on voice mail configuration your caller then immedi ately has the possibility of leaving a messa...

Page 69: ...ne number user concept Only one call forwarding variant at a time is possible Set up the absence information Press the function key for Menu Scroll to Presence and press the navigation key to the right Select the presence profile you want and press the Modify softkey 1 Scroll to Time date and press the Modify softkey 2 Make the changes and confirm with the Select softkey 3 Scroll to Call forwardin...

Page 70: ...m configura tion Call Forwarding on No Reply can also be activated when your phone is busy Existing call forwarding settings at the selected destina tion cannot be executed Contact your system adminis trator for more information Menu Description User Incoming calls are forwarded to an internal user or a call number Voice Mail Incoming calls are forwarded to your voice mail provid ing it has been s...

Page 71: ... administrator selected in the MiVoice Office 400 communication sys tem Extended or Image ID Contact your system administrator for more information The call lists can be operated via the call lists key the system menu or a function key or via the redial key see Configuring keys page 94 Note You can also enter the call number of the user you want manually or find it in a call list Deactivate call f...

Page 72: ...r is dialled Once the call has been successfully connected the user is deleted from the unanswered call list Calling up detailed information on an entry Select the entry you want and press the Detail softkey Deleting an entry from the call list Select the entry you want and press the Delete softkey Deleting all entries from the call list 1 Select an entry and delete all entries with the Delete all...

Page 73: ...ges can be managed via the system menu a function key see chapter Configuring keys page 94 or the Self Service Portal see chapter MiVoice Office 400 Self Service Portal page 9 Forward Forward the voice message to another user You can decide whether to keep a copy of each voice message A forwarded voice message is indicated by Play Play voice message Menu Description 1 from MiVoice Office 400 commu...

Page 74: ...busy lamp field key is saved to a key on a Mitel M680 or Mitel M685 expansion key module Please note that the info key is a local key can therefore not be configured using the MiVoice Office 400 Self Service Portal To be able to use the busy lamp field key it must have been configured as such with the call number of the team partner either by your system administrator or by yourself in the Self Se...

Page 75: ...k presence status 1 Press the info key 2 Press the desired busy lamp field key The phone status of the team partner is displayed Note Press another busy lamp field key to receive additional contact information Calling a team partner Press the selection key to call the team partner Calling a team partner Press the busy lamp field key of the team partner The phone number and possibly the name of the...

Page 76: ...et up a personal line on which you can make your personal calls All other function keys retain their function You can assign up to nine priority levels to your line keys KT lines are only possible on function keys T1 to T20 Mitel 6867 SIP or T1 to T44 Mitel 6869 SIP Note Your system administrator can configure up to nine line keys for you but you cannot have more than two simultaneous connections ...

Page 77: ...nd offers a clear overview over all cost structures The application can be integrated into your MiVoice Office 400 communication system and enables the logging the administration and the analysis of all call and connection data If a Mitel OpenCount is integrated into your MiVoice Office 400 com munication system the following additional feature is also available on your phone Pick up the handset C...

Page 78: ... further information please see the product specific user guides for Mitel OpenCount on our website www mitel com or contact your system administrator Setting functions by remote control This section explains how you can alter your phone s settings even if you are not directly at your phone You are not at your desk and want to set various functions on your phone from a different phone You can acti...

Page 79: ... your phone number 3 Enter your PIN 4 Enter the function code for activating deactivating the function you want Pick up the handset You hear the acknowledgement tone Put the handset on hook The function is activated deactivated Note The default PIN setting 0000 is not accepted for more information on the PIN see chapter Changing the PIN page 87 ...

Page 80: ... to adapt the phone s basic settings to suit your personal requirements Configuring the display 81 Configuring the audio properties 82 Configuring general phone settings 85 Protecting yourself against calls 89 Phone book management 90 Configuring voice mail 91 Configuring presence profile 92 Configuring keys 94 ...

Page 81: ...screen appear above date and time Screen Saver Timer Time in seconds 0 7200 seconds for which the back light should remain activated before the screen saver is displayed Brightness Setting possibilities for the screen brightness Brightness Level Display brightness of level 1 dark to 5 bright Brightness Timer Time in seconds 1 7200 seconds for which the back light is to remain on in the idle state ...

Page 82: ... volume of handset and loudspeaker separately The new handset volume will remain saved even after the call is ended Setting the ringing properties You want to change the way in which your phone rings Available settings Setting the brightness Set the desired brightness level using the horizontal navigation key and confirm with the Save softkey Setting the duration for brightness Enter the desired t...

Page 83: ... following options are available for selection Silent If you do not want to be disturbed during a certain time you can set your phone not to ring with Suppress ring tone Tone set Country specific ring tone settings This menu is set by your system administrator Ring tones Description Setting the ring Press the Option key Scroll to Audio Scroll down to Ring Tones using the navigation key and confirm...

Page 84: ...ode and headset Pick up the handset to return the conversation from hands free mode or headset to the handset at any time Headset Speaker At first incoming calls are connected in headset mode by pressing the loudspeaker headset key Press the loudspeaker headset key repeatedly to switch back and forth between headset mode and hands free mode Pick up the handset to return the conversation from hands...

Page 85: ...pends on the language packages your system administrator installed on your phone English is the default language and is included in every language package Should your desired language not be available your system administrator can install more language pack ages If your desired language is available but is not displayed or displayed only in parts you have to restart your phone see chapter Restart ...

Page 86: ...min summertime 1h summertime Automatic Date format List of available date formats Time zone List of available global time zones Set Date and Time Set the time and date manually or select Use Network Time and select the settings for the time server Use network time The settings for the time and date are controlled by the communication system The time date are shown on the display when in the idle s...

Page 87: ...mbination for your new PIN The PIN on your phone is changed using the Self Service Portal only For more information about the Self Ser vice Portal please refer to MiVoice Office 400 Self Service Portal page 9 Press the Option key Scroll to Time date Settings 1 Scroll down to Settings using the navigation key and confirm with the selec tion key 2 Select the setting you want and confirm with the Sav...

Page 88: ...gured using the Self Service Portal For more information about the Self Service Portal please refer to MiVoice Office 400 Self Service Portal page 9 Local IP settings Your phone saves phone specific data such as IP address or memory space The input of this data is password protected it can therefore only be carried out by your system administrator You can however call up the data Restart phone You...

Page 89: ...phone while this update is carried out Protecting yourself against calls The protection function helps to protect yourself against other users applying telephony features on you via menu guidance or using func tion codes Activating protection against call types You want to protect yourself against certain types of call You can protect yourself from the following types of call Call waiting1 Intrusi...

Page 90: ...r With the help of quickdial and dialling by name in the system phone book see chapter Dialling from the phone book directory lookup page 34 you can search for and call both a contact in the MiVoice Office 400 com munication system and in your private phone book Local phone book Aside from the system phone book your phone also has a local phone book This can be assigned to a function key The local...

Page 91: ...vailable the global greet ing is activated automatically provided it has been recorded For further information on voice mail refer to your system administrator or the user s guide User Guide Voice Mail Systems on the Mitel DocFinder The following options are available for further editing of your voice mail greetings Operation of voice mail is available via the system menu a function key see chapte...

Page 92: ... following settings Press the function key for Voice mail Press the Greeting softkey Renaming the voice mail greeting 1 Select the greeting you want and press the Edit softkey 2 Enter the name and confirm with the Select softkey Recording voice mail greeting 1 Select the greeting you want and press the Record softkey 2 Pick up the handset and record your own personal greeting 3 Stop the recording ...

Page 93: ...led see Activating personal call routing page 56 Keep settings as is Calls are routed according to your settings Forwarding off Any configured call forwarding operation is deleted Note In the Self Service Portal you can specify whether you want the same or a different forwarding destination for external and internal calls The call number of the exter nal call forwarding destination is then always ...

Page 94: ...ear the global greeting name depends on the MiVoice Office 400 communication system Personal greeting If you renamed your personal greeting your greeting name is displayed here Your caller obtains one of the personal greetings The time and date are never played in the global greeting and personal greetings Menu Description Changing the presence profile Press the function key for Menu Scroll to Pre...

Page 95: ... keys T1 to T20 Mitel 6867 SIP or T1 to T40 Mitel 6869 SIP KT line Line key A line key has a call number which can be used for internal or external calls In general multi ple phones can be connected to this line Your phone becomes a key telephone as soon as your system administrator has assigned the first KT line to a configurable key KT lines are only possible on function keys T1 to T20 Mitel 686...

Page 96: ...ake personal calls The personal line is created automatically as soon as your system administrator has assigned a key on your phone as a KT line or operator You can configure the personal key in the Self Service Portal Note Your phone can be either a key telephone or an operator phone 1 The audio features of a busy lamp field can be configured in the Self Service Portal see chapter MiVoice Office ...

Page 97: ... chapter MiVoice Office 400 Self Service Portal page 9 An overview of the available functions can be found in the chapter Overview of available functions page 62 Note A key that you have configured locally on your phone can not be displayed or overwritten over the Self Service Portal Therefore always configure your keys via the Self Service Portal of the MiVoice Office 400 communication server Red...

Page 98: ...64 1 3 R5 0 06 2017 Operator phone This section explains the options provided by your Mitel 6869 SIP phone when it is registered on the sys tem as an operator phone Operator phone 99 Setting the operator phone 101 Using an operator phone 102 ...

Page 99: ...configuration External and internal calls are stored dynamically on the operator keys see the chapter Opera tor queue page 100 Operator keys can be used to answer external and internal calls and put them through make external calls display the call information such as caller s name number or both des tination name number or both and time of the call The operator key uses the following fields for d...

Page 100: ...isplays the total number of calls in the queue number of external calls and the period of time in minutes the longest call has been in the queue Operator queue An operator phone can receive several calls at the same time without being busy However an operator key can process only one call at a time An operator phone can handle up to 10 calls simultaneously through its keys however there might be m...

Page 101: ... You can configure up to 10 operator keys on the operator phone Adding and setting the operator phone keys You can make a number of settings that affect the phone s response when someone calls on an operator key External call one company system Internal call one or two company system External call forwarded to operator phone one company system Internal call forwarded to operator phone in two compa...

Page 102: ...cause your phone is defined as an operator phone the value of Mode is preset as Operator and you can not change it 5 Select the colour in the Background colour 6 Depending on the configuration specify the settings for company A or company B The key configuration window displays the settings that you can configure for the operator key 7 Set the Ring delay time You can select Ringing tone off for no...

Page 103: ...th your personal call number you can make it through the personal line For more informa tion see the chapter Making calls page 31 Answer a call through the operator key Press the top half of the operator key on the phone You are connected with the caller The icon on the operator key changes to connected state Make a call through the operator key Press a free operator key Choose Company A or Compan...

Page 104: ...itch keys by pressing a key The active call is automatically parked locally Hold Transfer Conference Holding a call transferring a call and making a conference call are done in a normal way For more information see the chapter Phoning page 30 Adjust the volume Press the key to increase the ring tone volume Press the key to decrease the ring tone volume Park the call and switch lines Press the new ...

Page 105: ...onfigure a function key for the substitution function you can configure it through Self Service Portal Notes Active calls already running on the operator phone are not forwarded even if the substitution function is activated If the substitution function is activated the call is still signalled on the operator phone optically but no longer acoustically The substitution function is used to forward c...

Page 106: ...perties of a two company system Each individual operator key allows you to appear as company A or company B Call lists are not kept separately for each company The call charges are recorded separately for each company A substitution will apply equally to both companies Make a call on behalf of company A or B Press a free operator key Select company A or B for the outgoing call Enter the caller s p...

Page 107: ...nformation The product and safety information is available here You will also find notes on data protection and legal information Please read this information carefully Safety information 108 About Mitel 108 Product information 108 Data protection 110 Exclusion of liability 111 Regulatory notices 116 ...

Page 108: ...duct is part of the MiVoice Office 400 communication solution MiVoice Office 400 is an open modular and comprehensive communica tion solution for the business sector with several communication servers of different performance and expansion capacity an extensive telephone portfolio and a multitude of expansions They include an application server for unified communications and multimedia services an...

Page 109: ...thin easy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the relevant user information Software Licence Agreement Mitel hereinafter known as Seller grants to customer a personal world wide non transferable non sublicenseable and non exclusive restricted use license to use software in object...

Page 110: ...ion of trademarks copyright notices logos etc or the use of software on any equipment other than that for which it is intended or any other material breach of this agreement shall automati cally terminate this license If this agreement is terminated for breach cus tomer shall immediately discontinue use and destroy or return to seller all licensed software and other confidential or proprietary inf...

Page 111: ...cation relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction Mitel shall at its option and as the exclusive remedy either repair or replace the product at no charge if returned within the Warranty Period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished mate...

Page 112: ...ts used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Mitel with respect to breach of warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied including warranties or fitness for particular purposes Warranty Repair Services Sho...

Page 113: ...d for repair may be replaced by refurbished goods of the same type rather than being repaired Refurbished parts may be used to repair the goods If it is necessary to replace the product under this limited warranty it may be replaced with a refurbished product of the same design and color If it should become necessary to repair or replace a defective or malfunc tioning product under this warranty t...

Page 114: ...tralian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure Warranty Repair Services Procedure Should the product fail during the warranty perio...

Page 115: ...nt goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or mod ifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL or b the exercise of a right conferred by such a provision or c any liability of Mitel in relation to a failure to com...

Page 116: ...tion the FCC reg istration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The FCC Registration Number for the equipment is depending upon the product s country of manufacture refer to the registra tion label of the product The REN is useful to determine the quantity of devices you may connect to the telephone line...

Page 117: ...Refer all servic ing to a MITEL authorized repair facility or to MITEL Incorporated If you require a MITEL return authorization number or information on obtaining service or repairs please contact MITEL at the following telephone num ber A MITEL return authorization number must be obtained before sending equipment to the MITEL repair facility If the equipment is causing harm to the telephone netwo...

Page 118: ...o interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operators Consumers Act of 1990 Federal Communications Commission FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules T...

Page 119: ...ements ISED does not guarantee the equipment will operate to the user s satisfaction The ISED Certification number is Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an approved method of connection The customer should be aware that compliance with the ab...

Page 120: ...uthorization number must be obtained before sending equipment to the MITEL repair facility Pour les clients canadiens Ce produit est conforme aux spécifications techniques applicables Innova tion Sciences et Développement économique Canada ISDE Le label ISDE permet d identifier les équipements agréés Cette certifica tion signifie que l équipement répond à certaines exigences de protection d exploi...

Page 121: ...ution d électricité des lignes téléphoniques et du réseau de canalisations d eau métalliques internes le cas échéant sont reliés entre eux Cette précau tion est particulièrement importante en zone rurale Le Ringer Equivalence Number REN indique le nombre maximal de ter minaux qu il est possible de connecter à une interface téléphonique La terminaison sur une interface peut consister en toute combi...

Page 122: ...nt of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Repair facility MITEL Corporation 350 Legget Drive Kanata Ontario Canada K2K 2W7 Ex...

Page 123: ...deleting an entry 71 detailed information 71 of answered calls 36 of dialled call numbers 36 of unanswered calls 36 Call logging management 77 Call partners holding see Hold 43 Call properties 82 Call routing activating 56 profile 57 Call transfer with prior notice 47 without prior notice 47 Call waiting in case of internal user 40 replying 40 Call answering for a team partner 75 Callback answerin...

Page 124: ...4 forward 54 Document information 5 E Emergency announcement 50 Enquiry call during a call 44 Exclusion of liability 111 Expansion key module Mitel M680 23 Mitel M685 24 F Fast take 8 Forwarding see Call forwarding 69 Free seating 60 Function key configuration default setting 19 Function selection for configurable key 62 G Group announcement see Announcement 50 H Handset volume see Volume adjustin...

Page 125: ...ice Office 400 Self Service Portal 9 Mute 33 N Navigation key using 18 O One number user concept 8 Open listening 31 OpenCount 77 Operating elements 11 Operation 18 Operator phone Adjusting ring volume 104 Answering calls 102 Background colours for operator keys 100 Calls in a two company system 106 Display symbols 101 Function keys 100 General information 99 Making calls 103 Operator keys 99 101 ...

Page 126: ...82 Singel digit dialling see Live Dialpad using 87 Softkey using 18 Software version see IP settings 88 Standard key configuration 19 Switching between 2 call parties see Broke ring 45 Symbols see Display symbols 16 System menu 18 System phone book see Phone book 90 T Take 49 Team organisation see Busy lamp field 74 Team partner answering a call 75 calling 75 Text correcting 21 entering 21 Time se...

Page 127: ...etworks Corporation All Rights Reserved The Mitel word and logo are trade marks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks ...

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