Mitel Deskphone 6863 Manual Download

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SIP Phones – SIP Phones

About this guide

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1 About this guide

This guide describes the functionality in the SIP phones for end users. This guide is applicable for:

Mitel desk phones
Snom desk phones
MiVoice Conference and Video Phone

The following documents are relevant to the information contained in this guide:

Compatibility information
Feature list
Release notes

System administrators,

please see

SIP Deskphone Product Specification

or more information.

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Summary of Contents for Deskphone 6863

Page 1: ...SIP Phones SIP Phones Exported on 11 08 2019 ...

Page 2: ... Guide 19 2 3 1 1 Getting started 19 2 3 1 2 Record a call 23 2 3 2 Advanced call handling 23 2 3 2 1 Extensions 23 2 4 Mitel Deskphone 6867 26 2 4 1 Quick Reference Guide 26 2 4 1 1 Getting started 26 2 4 1 2 Prerequisites 26 2 4 1 3 Logging in or logging off from free seating phone 26 2 4 1 4 Navigating the Phone 27 2 4 2 Basic call handling 29 2 4 2 1 Calling a user 29 2 4 2 2 Answering an Inco...

Page 3: ... a user 37 2 5 1 6 Answering an Incoming Call 37 2 5 1 7 Missed Calls 37 2 5 1 8 Outgoing Calls 37 2 5 1 9 Transferring calls 38 2 5 1 10 Holding and resume calls 38 2 5 1 11 Parking and picking up calls 38 2 5 1 12 Conference 38 2 5 1 13 Presence 39 2 5 1 14 Recording 39 2 5 1 15 Move call 39 2 5 2 Advanced call handling 39 2 5 2 1 Extensions 39 2 5 2 2 Intercom 41 2 5 2 3 Voicemail 41 2 5 2 4 Gr...

Page 4: ...dling 48 2 6 2 1 Extensions 48 2 6 2 2 Intercom 49 2 6 2 3 Voicemail 49 2 6 2 4 Group Voicemail 49 2 6 2 5 Directories Contacts 50 2 7 MiVoice Deskphone 6920 50 2 7 1 Quick Reference Guide 50 2 7 1 1 Getting started 50 2 7 1 2 Prerequisites 50 2 7 1 3 Navigating the Phone 50 2 7 2 Basic call handling 53 2 7 2 1 Calling a user 53 2 7 2 2 Answering an Incoming Call 53 2 7 2 3 Missed Calls 53 2 7 2 4...

Page 5: ...ng an Incoming Call 60 2 8 2 3 Missed Calls 60 2 8 2 4 Outgoing Calls 60 2 8 2 5 Transferring calls 61 2 8 2 6 Holding and resume calls 61 2 8 2 7 Parking and picking up calls 61 2 8 2 8 Conference 61 2 8 2 9 Presence 61 2 8 2 10 Recording 61 2 8 2 11 Move call 62 2 8 3 Advanced call handling 62 2 8 3 1 Extensions 62 2 8 3 2 Intercom 62 2 8 3 3 Voicemail 63 2 8 3 4 Group Voicemail 63 2 8 3 5 Direc...

Page 6: ...8 2 9 3 2 Intercom 69 2 9 3 3 Voicemail 69 2 9 3 4 Group Voicemail 69 2 9 3 5 Directories Contacts 70 2 10 68xx and 69xx Administration Guide 70 3 Snom Desk phones 71 3 1 Supported Snom phones 71 3 2 Snom Deskphone logging in and out 72 3 2 1 Quick Reference guide 72 3 2 1 1 Getting started 72 3 3 Snom Deskphone Calling 73 3 3 1 Quick Reference Guide 73 3 3 1 1 Calling sessions 73 3 4 Snom Deskpho...

Page 7: ...Snom Deskphone Change Ringtones 79 3 8 1 Quick Reference Guide 79 3 8 1 1 To change the ringtone on a Snom 320 79 3 8 1 2 To change the ringtone on a Snom 360 or 370 80 3 8 1 3 To change the ringtone on a Snom 7xx or 8xx 80 4 MiVoice Conference and Video Phone 81 4 1 Quick Reference guide 81 4 1 1 Getting started 81 4 1 1 1 Conference Call 81 5 SIP Deskphone Product Specification 83 6 Mitel Deskph...

Page 8: ...SIP Phones SIP Phones 8 Nov 08 2019 12 38 SIP Phones guide RELEASED ...

Page 9: ...users This guide is applicable for Mitel desk phones Snom desk phones MiVoice Conference and Video Phone The following documents are relevant to the information contained in this guide Compatibility information Feature list Release notes System administrators please see SIP Deskphone Product Specification for more information ...

Page 10: ...nes 10 2 Mitel Deskphones 2 1 General information about Mitel deskphones For general information about Mitel Deskphones please visit http edocs mitel com 2 1 1 Supported deskphone models Desktphone model Mitel 6863 Mitel 6865 Mitel 6867 ...

Page 11: ...SIP Phones SIP Phones Mitel Deskphones 11 Desktphone model Mitel 6869 Mitel 6873 MiVoice 6920 MiVoice 6930 ...

Page 12: ... row the columns are used to define the functionality In the first column the type of function is set In the second column a value related to the type is set Searches for users are done in the third column if appropriate The Mitel 68 series consists of handset screen navigation select key numpad option keys and softkeys An administrator can configure the function of the keys on your phone Ask your...

Page 13: ...ine is in call Intercom oneway intercom channel to the configured user Voice recorder records the active calls for 6867i this can be assigned only for bottom soft keys Presence shortcut sets a specific presence state to the primary user the available presence states are configured by your system administrator Call log displays your call log Directory search opens the directory search Favourites sh...

Page 14: ...tion as a free seating phone Logging in or logging off from free seating phone Log in Enter the short number Alias Press Done Enter PIN code Your username is displayed on the screen when the login is successful Log off Press the Menu key and select Log off all users Press Done Navigating the phone The Mitel 6863 consists of handset screen navigation select key numpad option keys Line keys L keys a...

Page 15: ...with headset or speakerphone 2 Settings 9 Indicator 3 Voicemail 10 L key 4 On hold 11 Navigate L key 5 Mute 12 Transfer L key 6 Volume Down 13 S key 7 Volume Up Basic handling Answering an Incoming Call Answer an incoming call Lift your handset or press the Answer button ...

Page 16: ...e number and press Dial Make an external call Enter the full number and press Dial Dial from call log Press the key A menu is displayed Navigate with the up and down key and select Incoming calls Press Enter A menu with incoming calls is displayed Navigate with the up and down key and select the contact to call Press Enter The contact is dialled Dial by S key Press the S key that is assigned to a ...

Page 17: ...Enter The selected presence state will be displayed in a few seconds Press the Presence shortkey to change back to the selected shortkey option for example Office Recording Record a call Press the Recording key 2 2 1 2 Move call Move call If a call is ongoing on a device that belongs to you for example a mobile phone or a desktop application you can move the call to another device Move call to ano...

Page 18: ...d to a deskphone Voicemail Call voicemail system Press Voicemail key Listen to received messages The indicator is blinking slowly If there are pending messages the number of messages is displayed Press Voicemail S key Directories Contacts Display personal contact list Press the S key configured with Favorites to bring up your personal contact list Search for a contact Press Menu key and select Dir...

Page 19: ...phone please visit http edocs mitel com Prerequisites Your deskphone must be provisioned to your account or to your organization as a free seating phone Logging in or logging off from free seating phone Log in Enter the short Alias number in the field Enter login number Press Enter Enter PIN code Your username is displayed on the screen when the login is successful Log off Press the Log off key Pr...

Page 20: ...ct key numpad option keys Line keys L keys and Soft keys S keys L keys and S keys can be configured with additional functions Keys 1 Navigator 8 Indicator 2 End call 9 S key s 3 On hold 10 Display 4 Settings 11 Transfer Xfer 5 Volume 12 Conference 6 Mute 13 Call log 7 Answer with headset or speakerphone 14 Outgoing calls ...

Page 21: ...igate with the up and down key and select Missed calls Press Select A menu with missed calls is displayed Check the missed call Press left arrow key to exit the call list Outgoing Calls Make an internal call Enter the number and press Dial Make an external call Enter the full number and press Dial Dial from call log Press the Call log A menu is displayed Navigate with the up and down key and selec...

Page 22: ...d transfer During your ongoing call press Transfer Type the number to the 3rd party and then press the Transfer key Holding calls Press the On Hold key to put the call on hold and play on hold music if that is configured Press the On Hold key again to resume the hold call Conference When a call is established with one party press the Conference key and enter the number to the third party Press Dia...

Page 23: ...re the call shall be move to to move the call Common pick up Press 5 to pick up a group members calls Enabled by System Administrator 2 3 2 Advanced call handling 2 3 2 1 Extensions Answer a call to an extension The Extension function indicator is flashing Press the Extension S key to answer the call Answer a monitored extension call during an ongoing call Park the ongoing call by pressing the Par...

Page 24: ...sions can be monitored from function keys on your telephone The monitoring keys are called Extension When the monitored extension is busy in a call the indicator next to the function key is lit in red If the extension is free the indicator color is green ...

Page 25: ...is displayed Press Voicemail S key Group Voicemail Call voicemail system Press Group Voice Inbox S key Listen to received messages If there are pending messages the message indicator is slowly flashing and the number of messages is displayed Press Group Voice Inbox S key The system administrator can initiate an intercom connection on a S key on your phone When you press the key a call is set up to...

Page 26: ... A list is displayed Select a contact and press Enter 2 4 Mitel Deskphone 6867 2 4 1 Quick Reference Guide 2 4 1 1 Getting started We recommend using the phone s user guide For more information on handling the phone please visit http edocs mitel com 2 4 1 2 Prerequisites Your deskphone must be provisioned to your account or to your organization as a free seating phone 2 4 1 3 Logging in or logging...

Page 27: ...s Enter 2 4 1 4 Navigating the Phone The Mitel 6867 consists of handset screen navigation select key numpad option keys Line keys L keys and Soft keys S keys L keys and S keys can be configured with additional functions Keys 1 S key s 10 Display 2 Information 11 Phonebook 3 S key s 12 Menu Navigator 4 End call 13 Transfer Xfer 5 On hold 14 Conference ...

Page 28: ...ackend 4 6 SP1 Availability status icon is displayed on the top right same as in the Softphone Available Do Not Disturb Note The availability is set on the setting page in the Softphone Activity information is displayed in the bottom right with optionally End time of the current activity Examples Office Home Office Meeting End time Vacation End time Call Forward All calls that are redirected is di...

Page 29: ...d Navigate with the up and down key and select Missed calls Press Select A menu with missed calls is displayed Check the missed call Press left arrow key to exit the call list 2 4 2 4 Outgoing Calls Make an internal call Enter the number and press Dial Make an external call Enter the full number and press Dial Dial from call log Press the Call log S key A menu is displayed Navigate with the up and...

Page 30: ...nd transfer During your ongoing call press Transfer Type the number to the 3rd party and then press the Transfer key 2 4 2 6 Holding calls Press the On Hold key to put the call on hold and play on hold music if that is configured Press the On Hold key again to resume the hold call 2 4 2 7 Conference When a call is established with one party press the Conference key and enter the number to the thir...

Page 31: ...device where the call shall be move to to move the call Common pick up Press 5 to pick up a group members calls Enabled by System Administrator 2 4 3 Advanced call handling 2 4 3 1 Extensions Answer a call to an extension The Extension function indicator is flashing Press the Extension S key to answer the call Answer a monitored extension call during an ongoing call Park the ongoing call by pressi...

Page 32: ...sions can be monitored from function keys on your telephone The monitoring keys are called Extension When the monitored extension is busy in a call the indicator next to the function key is lit in red If the extension is free the indicator color is green ...

Page 33: ... is displayed Press Voicemail S key 2 4 3 4 Group Voicemail Call voicemail system Press Group Voice Inbox S key Listen to received messages If there are pending messages the message indicator is slowly flashing and the number of messages is displayed Press Group Voice Inbox S key The system administrator can initiate an intercom connection on a S key on your phone When you press the key a call is ...

Page 34: ...ter A list is displayed Select a contact and press Enter 2 5 Mitel Deskphone 6869 2 5 1 Quick Reference Guide 2 5 1 1 Getting started We recommend using the phone s user guide For more information on handling the phone please visit http edocs mitel com 2 5 1 2 Prerequisites Your deskphone must be provisioned to your account or to your organization as a free seating phone 2 5 1 3 Logging in or logg...

Page 35: ...ey Press Enter 2 5 1 4 Navigating the phone The Mitel 6869 consists of handset screen navigation select key numpad option keys Line keys L keys and Softkeys S keys L keys and S keys can be configured with additional functions Keys 1 Display 9 Indicator 2 S key s 10 S key s 3 Information 11 S key s 4 End call 12 Navigator 5 On hold 13 Call log ...

Page 36: ...le display from Backend 4 6 SP1 Availability status icon is displayed on the top right same as in the Softphone Available Do Not Disturb Note The availability is set on the setting page in the Softphone Activity information is displayed in the bottom right with optionally End time of the current activity Examples Office Home Office Meeting End time Vacation End time Call Forward All calls that are...

Page 37: ...isplayed Navigate with the up and down key and select Missed calls Press Select A menu with missed calls is displayed Check the missed call Press Done to exit the call list 2 5 1 8 Outgoing Calls Make an internal call Enter the number and press Dial Make an external call Enter the full number and press Dial Dial from call log Press the Call log S key A menu is displayed Navigate with the up and do...

Page 38: ...to the 3rd party and then press the Transfer key 2 5 1 10 Holding and resume calls Press the On Hold key to put the call on hold and play on hold music if that is configured Press the On Hold key again to resume the hold call 2 5 1 11 Parking and picking up calls Press the Park S key to park an ongoing call Press the Pickup S key to pick up a parked call 2 5 1 12 Conference When a call is establis...

Page 39: ...the device where the call shall be move to to move the call Common pick up Press 5 to pick up a group members calls Enabled by System Administrator 2 5 2 Advanced call handling 2 5 2 1 Extensions Answer a call to an extension The Extension function indicator is flashing Press the Extension S key to answer the call Answer a monitored extension call during an ongoing call Park the ongoing call by pr...

Page 40: ...sions can be monitored from function keys on your telephone The monitoring keys are called Extension When the monitored extension is busy in a call the indicator next to the function key is lit in red If the extension is free the indicator color is green ...

Page 41: ...ssages is displayed Press Voicemail S key 2 5 2 4 Group Voicemail Call voicemail system Press Group Voice Inbox S key Listen to received messages If there are pending messages the message indicator is slowly flashing and the number of messages is displayed Press Group Inbox S key The system administrator can initiate an intercom connection on a S key on your phone When you press the key a call is ...

Page 42: ...ss Enter A list is displayed Choose a contact and press Select 2 6 Mitel Deskphone 6873 2 6 1 Quick Reference Guide 2 6 1 1 Getting started We recommend using the phone s user guide For more information on handling the phone please visit http edocs mitel com 2 6 1 2 Prerequisites Your deskphone must be provisioned to your account or to your organization as a free seating phone 2 6 1 3 Logging in o...

Page 43: ...ct key numpad option keys Line keys L keys and Softkeys S keys L keys and S keys can be configured with additional functions Swipe left or right in the top S key area to switch S key pages Swipe left and right on the area to the right of the top S key to switch to the line and call screen Swipe up and down to scroll though the different lines or calls on the respective screen Keys 1 Display 8 Volu...

Page 44: ... S key Available from Backend 4 6 SP1 Idle display from Backend 4 6 SP1 Availability status icon is displayed on the top right same as in the Softphone Available Do Not Disturb Note The availability is set on the setting page in the Softphone Activity information is displayed in the bottom right with optionally End time of the current activity Examples Office Home Office Meeting End time Vacation ...

Page 45: ...sed Calls Missed calls are indicated by the Missed Call text on the display Check missed calls Press the Call log S key A menu is displayed Navigate with the up and down key and select Missed calls Press Select A menu with missed calls is displayed Check the missed call Press Done to exit the call list 2 6 1 8 Outgoing Calls Make an internal call Enter the number and press Dial Make an external ca...

Page 46: ...he Transfer Blind transfer During your ongoing call press Transfer Type the number to the 3rd party and then press the Transfer key 2 6 1 10 Holding and resume calls Press the On Hold key to put the call on hold and play on hold music if that is configured Press the On Hold key again to resume the hold call 2 6 1 11 Parking and picking up calls Press the Hold key to put an ongoing call on hold Pre...

Page 47: ...Record a call Press the Recording S key 2 6 1 15 Move call Move call If a call is ongoing on a device that belongs to you for example a mobile phone or a desktop application you can move the call to another device Move call to another device Press 6 on the device where the call shall be move to to move the call Common pick up Press 5 to pick up a group members calls Enabled by System Administrator...

Page 48: ... Park S key Press the Extension S key to answer the monitored call Move a call to a deskphone In a ongoing call press the Move here S key The call will be moved to a deskphone Function codes for SIP phones can be configured as function key Phone Number Other extensions can be monitored from function keys on your telephone The monitoring keys are called Extension When the monitored extension is bus...

Page 49: ...ssages is displayed Press Voicemail S key 2 6 2 4 Group Voicemail Call voicemail system Press Group Voice Inbox S key Listen to received messages If there are pending messages the message indicator is slowly flashing and the number of messages is displayed Press Group Inbox S key The system administrator can initiate an intercom connection on a S key on your phone When you press the key a call is ...

Page 50: ...displayed Choose a contact and press Select 2 7 MiVoice Deskphone 6920 2 7 1 Quick Reference Guide 2 7 1 1 Getting started We recommend using the phone s user guide For more information on handling the phone please visit http edocs mitel com 2 7 1 2 Prerequisites Your deskphone must be provisioned to your account or to your organization as a free seating phone 2 7 1 3 Navigating the Phone The desk...

Page 51: ...SIP Phones SIP Phones Mitel Deskphones 51 Keys Top soft keys End call Bottom soft keys Redial calls Menu Navigator On hold Contacts Mute ...

Page 52: ...kend 4 6 SP1 Availability status icon is displayed on the top right same as in the Softphone Available green Do Not Disturb red with a strike Note The availability is set on the setting page in the Softphone Activity information is displayed in the bottom right with optionally End time of the current activity Examples Office Home Office Meeting End time Vacation End time Call Forward All calls tha...

Page 53: ...2 7 2 1 Calling a user You can call a user in many ways dial the number press the shortcut key press and hold a quick dial key select the contact in your contact list or search for the contact in the directory and the call 2 7 2 2 Answering an Incoming Call Answer an incoming call Lift your handset OR press the Answer button 2 7 2 3 Missed Calls Missed calls are indicated by the Missed Call text o...

Page 54: ...ed 2 7 2 5 Transferring calls Attended transfer During your call press Transfer This places the call on hold Type the number to the 3rd party then press Dial Wait until answer Ask the 3rd party if you should transfer the call Transfer the call by pressing Transfer Blind transfer During your ongoing call press Transfer Type the number to the 3rd party and then press the Transfer key 2 7 2 6 Holding...

Page 55: ...e to to move the call Common pick up Press 5 to pick up a group members calls Enabled by System Administrator 2 7 3 Advanced call handling 2 7 3 1 Extensions Answer a call to an extension The Extension function indicator is flashing Press the Extension S key to answer the call Answer a monitored extension call during an ongoing call Park the ongoing call by pressing the Park S key Press the Extens...

Page 56: ... messages If there are pending messages the message indicator is slowly flashing and the number of messages is displayed Press Group Voice Inbox S key Other extensions can be monitored from function keys on your telephone The monitoring keys are called Extension When the monitored extension is busy in a call the indicator next to the function key is lit in red If the extension is free the indicato...

Page 57: ... Directory search is displayed Enter your search information and press Enter A list is displayed Select a contact and press Enter 2 8 MiVoice Deskphone 6930 2 8 1 Quick Reference Guide 2 8 1 1 Getting started We recommend using the phone s user guide For more information on handling the phone please visit http edocs mitel com 2 8 1 2 Prerequisites Your deskphone must be provisioned to your account...

Page 58: ...ts of handset screen navigation select key numpad option keys and Soft keys S keys S keys can be configured with additional functions Keys Top soft keys End call Bottom soft keys Redial calls Menu Navigator On hold Contacts Mute Call log Answer with headset or speakerphone Voicemail Settings ...

Page 59: ...setting page in the Softphone Activity information is displayed in the bottom right with optionally End time of the current activity Examples Office Home Office Meeting End time Vacation End time Call Forward All calls that are redirected is displayed on the top right Voicemail number of unread voicemails is displayed on the top right 2 8 1 4 Logging in or logging off from free seating phone Log i...

Page 60: ...t on the display Check missed calls Press the Call log S key A menu is displayed Navigate with the up and down key and select Missed calls Press Select A menu with missed calls is displayed Check the missed call Press Done to exit the call list 2 8 2 4 Outgoing Calls Make an internal call Enter the number and press Dial Make an external call Enter the full number and press Dial Dial from call log ...

Page 61: ...at is configured Press the On Hold key again to resume the hold call 2 8 2 7 Parking and picking up calls Press the Park S key to park an ongoing call Press the Pickup S key to pick up a parked call 2 8 2 8 Conference When a call is established with one party press the Conference S key and enter the number to the third party Press Dial The other party is put on hold After the third party has answe...

Page 62: ...the Extension S key to answer the call Answer a monitored extension call during an ongoing call Park the ongoing call by pressing the Park S key Press the Extension S key to answer the monitored call Move a call to a deskphone In a ongoing call press the Move here S key The call will be moved to a deskphone 2 8 3 2 Intercom Initiate an intercom call Press the Intercom S key The call is connected a...

Page 63: ...r of messages is displayed Press Group Inbox S key 2 8 3 5 Directories Contacts Display Favorites personal contact list Press the S key configured with Favorites to bring up your personal contact list Search for a contact Press the Directory search S key The Directory search is displayed Enter your search information and press Enter A list is displayed Choose a contact and press Select The system ...

Page 64: ...to your account or to your organization as a free seating phone 2 9 1 3 Navigating the Phone The deskphone consists of handset screen navigation select key numpad option keys and Softkeys S keys S keys can be configured with additional functions Swipe left or right in the top S key area to switch S key pages Swipe left and right on the area to the right of the top S key to switch to the line and c...

Page 65: ...ce menu Idle display from Backend 4 6 SP1 Availability status icon is displayed on the top right same as in the Softphone Available green Do Not Disturb red with a strike Note The availability is set on the setting page in the Softphone Activity information is displayed in the bottom right with optionally End time of the current activity Examples Office Home Office Meeting End time Vacation End ti...

Page 66: ...handling 2 9 2 1 Calling a user You can call a user in many ways dial the number press the shortcut key press and hold a quick dial key select the contact in your contact list or search for the contact in the directory and the call 2 9 2 2 Answering an Incoming Call Answer an incoming call Lift your handset OR press the Answer button 2 9 2 3 Missed Calls Missed calls are indicated by the Missed Ca...

Page 67: ...ed with the key is called 2 9 2 5 Transferring calls Attended transfer During your call press the Transfer This places the call on hold Type the number to the 3rd party then press Dial Wait until answer Ask the 3rd party if you should transfer the call Transfer the call by pressing Transfer Blind transfer During your ongoing call press Transfer Type the number to the 3rd party and then press the T...

Page 68: ... mobile phone or a desktop application you can move the call to another device Move call to another device Press 6 on the device where the call shall be move to to move the call Common pick up Press 5 to pick up a group members calls Enabled by System Administrator 2 9 3 Advanced call handling 2 9 3 1 Extensions Answer a call to an extension The Extension function indicator is flashing Press the E...

Page 69: ...ng messages the message indicator is slowly flashing and the number of messages is displayed Press Voicemail S key 2 9 3 4 Group Voicemail Call voicemail system Press Group Voice Inbox S key Listen to received messages If there are pending messages the message indicator is slowly flashing and the number of messages is displayed Press Group Inbox S key Other extensions can be monitored from functio...

Page 70: ... 10 68xx and 69xx Administration Guide For detailed information of the Mitel SIP phones please see Mitel 6800 6900 Series SIP Phones Administration Guide on https www mitel com open solutions Open a desk phone model for example 6867 and fetch the linked 6800 SIP Admin Tools Information zip The system administrator can initiate a Group Inbox key on your phone Each Group Inbox key monitors one Group...

Page 71: ...Snom phones Snom model Snom 300 Snom D305 Snom D315 Snom 320 Snom D345 Snom 360 Snom 370 Snom D375 Snom D710 Snom D712 Snom D715 Snom 720 Snom D725 Snom D745 Snom 760 Snom D765 Please see the Compatibility matrix for valid firmware supported phone models and version of Backend ...

Page 72: ...ing phone EOL End Of Life Product will no longer get any security updates For more information please see the C ompatibility Matrix and www snom com1 From Backend 4 6 SP1 and later Snom models 360 and M9 are not supported From Backend 4 6 SP2 and later Snom models 300 320 370 820 and PA1 are not supported For more information of use of Snom model PA1 please contact Service and Support For more inf...

Page 73: ...s that is the devices not supporting the calling sessions is listed in this table All other devices support all calling sessions Calling sessions NOT supportive device PA1 M 9 M P 300 320 Dial a number x Call by pressing the shortcut key x x x Call a contact in your personal contact list x x x x x Call by searching for a user in the directory x x x Redial a number x x Receive a call Hold and resum...

Page 74: ...rectory button If your snom does not have a Directory button press Enter characters of the contact s name The more characters you enter the more narrow your result will become Press to show the search results Use the navigation key to choose between the available contacts that matches your characters Press Redial a number Press the Redial button If your snow phone does not have a redial button pre...

Page 75: ...d Place another call Wait for the calling party to answer You can now ask if the called party is available to take the call If so press Transfer to start transferring the call If you have multiple calls on hold choose which calls to transfer with the navigation key 3 4 Snom Deskphone Call Monitoring and Pickup 3 4 1 Quick Reference Guide You can monitor calls to other extensions and pick up calls ...

Page 76: ...om phone To set your role you need to log in to your Telepo User Web To set your activity Press Presence This is the first button below the display If you don t have buttons below the display you can press Select your activity using the navigation key Press 3 5 1 2 Recording When you record calls the recording will be saved in your inbox To record an ongoing call Press the record button or the sec...

Page 77: ...rt contacts from a text file Importing contacts allow multiple contacts to be imported to your contact list using a semicolon separated text file Import contacts Click Import contacts from the contact list page Browse for a file with semicolon separated contact information Follow the instructions on screen It is possible to map each field in the textfield to a corresponding contact field in the sy...

Page 78: ...he speed dial functionality to your function keys you can add your own speed dial contacts Add a contact to a speed dial position Log in to the user web interface Select Contacts then click Add contact Enter the contact details Choose a speed dial position between 1 and 10 to assign to the contact Click Add phone number Choose the type of number location and enter the phone number Click Save You c...

Page 79: ... Snom phone for incoming calls Depending on your phone model the procedure is a little bit different See the appropriate description for your phone model To change the ringtone on a Snom 300 or PA1 Press the navigation button down to enter Settings Use the four way navigation button to navigate to Configuration Reg Ringer Select the extension whose ringtone you want to change Use the navigation bu...

Page 80: ...ate to Ring tone Select the extension whose ringtone you want to change Use the navigation button to browse through the available ringtones Press to save 3 8 1 3 To change the ringtone on a Snom 7xx or 8xx Log in to the web interface of the phone by entering the ip address of the phone Select Preferences Edit the ringer according to your preferences Select Apply to save ...

Page 81: ...omatically focus towards the person talking the Conference Phone helps to minimize side conversation pickup and increases speaker clarity 4 1 1 Getting started 4 1 1 1 Conference Call Make a conference call Press Phone or Video Phone and type the telephone number OR Press Redial and select a number from the Redial list Press Call Press End call to end the call Make a Conference call with up to 4 p...

Page 82: ...ress Hold Call to hold the first call Call a second participant to the conference and repeat step 1 3 above OR answer an incoming call Press Add Participant key to add the second call to the conference Repeat up to 4 participant of the conference Press End Group Call key to end the conference call ...

Page 83: ...icates Valid certificates for Mitel 68xx desk phones Comodo EssentialSSL and 4096 bit RSA DigiCert GoDaddy Mitel MiVoice Border Gateway MBG Thawte TrustZone Verisign Entrust or CyberTrust For list of functionality in Mitel Deskphones please download SIP Deskphone Feature list Please see the Compatibility Information for supported phone models valid firmware and version of Backend ...

Page 84: ...Call Forward No Answer Y Y Y Y Y Call Logs Dialed Y Y Y Y Y Call Logs Missed Y Y Y Y Y Missed Call Indicator Y Y Y Y Y local Missed Call Indicator will only be cleared when call log is browsed via phone Call Logs Received Y Y Y Y Y Redial Last Number Y Y Y Y Y Redial List Y Y Y Y Y Call Transfer Blind Transfer Y Y Y Y Y Camp On true blind transfer to personal queue is enabled via Attendant Functio...

Page 85: ...ine ID After Call forward Y Y Y Y Y Connected Line ID with Unicode Characters Y Y Y Y Y Caller ID with Name on Call Waiting Y Y Y Y Y Conference 3 way Phone Side Y Y Y Y Y Conference N way Server Network Side Y Y Y Y Y Conference 3 way Server Network Side Y Y Y Y Y Meet Me Conferencing Y Y Y Y Y Meet Me Conferencing G722 Y Y Y Y Y Meet Me Conferencing AMR WB Y Y Y Y Y Conference Drop Specific Part...

Page 86: ... Y Y Y Y Y Device Keepalive re REGISTER or OPTION Y Y Y Y Y Session Timer Y Y Y Y Y Ringback Y Y Y Y Y Ringback with Early Media Y Y Y Y Y Forked Dialog Y Y Y Y Y 181 Call Being Forwarded Y Y Y Y Y Dial Plan Y Y Y Y Y Emergency Dial Plan Y Y Y Y Y Abbreviated Dialing Y Y Y Y Y Device config Speed dial keys Long Distance Calling Y Y Y Y Y Feature Access Code Dialing Y Y Y Y Y Announcement Y Y Y Y Y...

Page 87: ... ID N N N Y Y Disabled due to speech delay for a non cached caller id Backend 4 4 SP1 patch9 Idle Screen Background Image N N Y Y Y Screen Saver Background Image N N Y Y Y Native Hot Desking Visitor Desk Phone VDP Y Y Y Y Y Directory Services Personal Directory or Phonebook CSV NA NA NA NA NA Microsoft Exchange Directory NA NA NA NA NA LDAP Directory NA NA NA NA NA Export Complete Phone Directory ...

Page 88: ... send REFER Refer To destination to the phone instead of NOTIFY Dial destination Voice Message Deposit Retrieval Y Y Y Y Y Message Waiting Indicator unsolicited N N N N N Message Waiting Indicator solicited Y Y Y Y Y Message Waiting Indicator with message waiting count Y Y Y Y Y Message Waiting Indicator with customized Request URI N N N N N Voice Portal Outcall Y Y Y Y Y Diversion Header Y Y Y Y ...

Page 89: ...rface Support Y Y Y Y Y Italian Language Phone User Interface Support Y Y Y Y Y English Language Web Interface Y Y Y Y Y French Language Web Interface Y Y Y Y Y Spanish Language Web Interface Y Y Y Y Y German Language Web Interface Y Y Y Y Y Italian Language Web Interface Y Y Y Y Y UTF 8 Support Y Y Y Y Y Network Services DHCP Client Y Y Y Y Y FTP Client N N N N N HTTP Client Y Y Y Y Y HTTP Server...

Page 90: ... NA Special SIP Features SIP messaging over UDP transport Y Y Y Y Y SIP messaging over TCP transport Y Y Y Y Y SDP in ACK packet Y Y Y Y Y DTMF out of band RFC2833 Y Y Y Y Y DTMF in band Y Y Y Y Y DTMF in SIP INFO Y Y Y Y Y DTMF Relay N N N N N DTMF Flash Support N N N N N Remote Phone Restart with SIP NOTIFY Y Y Y Y Y Multiple SIP Proxy support per line account SIP registrar Y Y Y Y Y Intercom AL...

Page 91: ... the configuration The local IS IT must configure multicast IP addresses one per paging group and make them accessible to the 6800 6900 phones A phone with paging key is configured to send to a multicast IP address Via phone web page Set listening addresses Basic Setting Preferences Group Paging RTP Settings multicast IP port address es for example 224 0 0 2 10000 224 0 0 5 150 00 set paging key t...

Page 92: ...Y Y Y Y Y Public Hold Y Y Y Y Y Hybrid Key System Y Y Y Y Y Multiple Call Arrangement Y Y Y Y Y Bridge Active Line N N N N N Configuration Provisioning Deployment Config auto download cfg and firmware per night wk Y Y Y Y Y Download config using TFTP transport N N N N N Download config using FTP transport N N N N N Download config using HTTP transport Y Y Y Y Y Download config using HTTPS transpor...

Page 93: ...e Disable Call Forward NA NA NA NA NA Password Protection for Options Menu Key NA NA NA NA NA Redundancy Load Balancing DNS SRV Y Y Y Y Y Backup outbound proxy Y Y Y Y Y The outbound proxy points to edge node Backup proxy registrar NA NA NA NA NA edge nodes will handle backup to service node proxy Register Failover Failback NA NA NA NA NA edge nodes will handle backup to service node proxy Invite ...

Page 94: ...sponse list set sip outbound support 1 on the phone Security Encrypted Server Side Configurations Y Y Y Y Y SIP TLS Y Y Y Y Y SRTP Secure RTP Y Y Y Y Y SIP Whitelist Y Y Y Y Y Disable Web Services Ports 80 443 49249 Y Y Y Y Y Phone Lock Y Y Y Y Y TLS 1 1 Y Y Y Y Y TLS 1 2 Y Y Y Y Y SHA 2 Certificate Y Y Y Y Y IEEE SPECs IEEE 802 3af Inline Power Y Y Y Y Y IEEE 802 3at Inline Power N N N N Y IEEE 8...

Page 95: ...A annexB Codec Y Y Y Y Y G722 Y Y Y Y Y G722 1 24Kbps 32Kbps NA NA NA NA NA G726 16Kbps 24Kbps 32Kbps 40Kbps Y Y Y Y Y L16 8Kbps 16Kbps Y Y Y Y Y AMR Y Y Y Y Y AMR WB Y Y Y Y Y Config Codec Preference and Order Y Y Y Y Y Codec Negotiation Y Y Y Y Y Codec Renegotiation Y Y Y Y Y Session Border Controller SBC Application Layer Gateway ALG Device Vendor Model Version MiCloud Telepo EdgeNode REGISTER ...

Page 96: ...Networks NA NA NA NA NA ICE NA NA NA NA NA uPNP Universal Plug and Play NA NA NA NA NA Operations Administration Maintenance RTCP XR Y Y Y Y Y Enable Disable WebUI Y Y Y Y Y Web SIP Registration Info Status Y Y Y Y Y Realtime Phone Debug Status Messages Y Y Y Y Y Restart Reasons Y Y Y Y Y TCPdump Y Y Y Y Y Watchdog Y Y Y Y Y Hard Key Reprogramming Y Y Y Y Y Collapsed Softkey Screen Y Y Y Y Y Reset...

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