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Mitel CPDM3, Installation Manual

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Mitel CPDM3 Installation Manual Download Page 34

TD 

34/1531-ANF901 43 B1 2016-03-31

Installation Guide

31

8. TROUBLESHOOTING

Troubleshooting is normally done by accessing the product’s web interface to see logs, 
statistics etc. But if for some reason the application's web interface cannot be reached, 
it is possible to get access to the information by placing the product in Troubleshoot 
mode. See 

8.1 Troubleshooting from Boot Mode 

on page 32

Fault

Probable cause

Action or comment

Several functions of the 
software application on 
product does not start.

– There is not a valid license

– The module has been 
running for more than two 
hours in Demonstration mode.

Check if the functions 
starts in Demonstration 
mode, if it does enter a 
valid license and restart 
the product.

The product has put itself 
in Boot Mode.

No software is installed or the 
installed software is 
malfunctioning.

Install new software

A LED shows slow or 
quick flashing red light

See 

3.3 LED Indications 

on page 8

The product cannot be 
accessed via the 
management port.

– The required port driver is 
not installed on the PC or for 
the USB port you have 
connected to (or not correctly 
installed).

NOTE: The installation 
differs between Windows 
XP/Vista and Windows 7. 
Follow the instructions in 
chapter 

4.4.2 Access via 

Management Port 

on page 

20. 

– The PC has not been given 
enough time to obtain an IP 
address from the DHCP 
server.

When switching between 
mass storage mode and 
network mode, it takes 
about 30 seconds before 
an IP address is obtained 
from the DHCP server.

The installation of the 
USB port driver has been 
successful, but you still 
cannot connect to your 
product via the USB 
network.

Try the following.
Open the Command 
Prompt and type:

route DELETE 
192.5.36.229 
arp -d 192.5.36.229

An external battery is 
connected but the Power 
LED shows slow flashing 
red light and in System 
status (under System 
Information in 
Troubleshoot Mode) the 
“Charge external supply” 
shows “off” even if the 
external battery voltage is 
shown in “External power 
supply”.

The product does not charge 
the external battery.

The product does not 
charge the external battery 
if the battery voltage is 
below 8.0 Vdc or if the 
internal power supply 
voltage is less than 13.8 
Vdc

Summary of Contents for CPDM3

Page 1: ...CPDM3 INSTALLATION GUIDE ...

Page 2: ...t or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are re...

Page 3: ...nd troubleshooting Target groups The field engineer that installs maintains and troubleshoots the system The system administrator responsible for the IT management at the customer site that needs to get error messages to survey and have control of the system The administrator responsible for the daily administration at the customer site that needs to change and edit settings ...

Page 4: ...Address Host Name 7 3 3 LED Indications 8 3 4 Operating Mode 9 4 Installation and Configuration 11 4 1 Mounting 11 4 2 Supply Voltage 16 4 3 Connections 17 4 4 Accessing Product 19 4 5 Basic Configuration 23 5 Working in Boot Mode 25 5 1 Set Product in Boot Mode 25 6 Demonstration Mode 28 7 Maintenance 29 7 1 Software Management 29 7 2 Restarting the Product 30 7 3 Factory Reset 30 8 Troubleshooti...

Page 5: ...d for trigger conditions which in turn can use the outputs for actions 1 error relay output used for fault actions and error indications A bus connections to Ascom paging system and RS 232 communication with external systems Supply voltage 100 240 Vac 20 12 24 Vdc 25 20 Current consumption Max 275 mA at 100 Vac input Max 1 A at 12 Vdc input Max 500 mA at 24 Vdc input Delivery includes Hardware wit...

Page 6: ...er The CPDM3 is called product in this document Tools etc required Philips screwdriver Ph No 2 for the wall screws size 3 5 40 mm 0 14 1 6 in Torx T10 for the MFT screws size M3 6 mm 0 12 0 24 in Screwdriver 0 40 2 5 mm 0 16 0 098 in for screw connectors on the rear side Ethernet cable System Bus Cabling Power supply Computer with Microsoft Internet Explorer 8 through 9 or Mozilla Firefox 3 6 thro...

Page 7: ...tion 2 3 AUTHENTICATION AND ADMINISTRATION Administration is made via a web browser The administration pages require a user name and password IMPORTANT The default passwords need to be changed to prevent unauthorized access to the administration pages 2 3 1 AUTHENTICATION The product s software has different default accounts that determine which GUIs that can be accessed User ID Password Comments ...

Page 8: ...wser where xxx xxx xxx xxx is the product s IP address The Advanced Configuration page can also be accessed by clicking the Configuration button on the Start page and then selecting Other Settings Advanced Configuration All configurations can be set and changed on the Advanced Configuration page such as system setup changing passwords etc This page also contains troubleshooting and detailed config...

Page 9: ...tems inputs outputs etc 3 1 OVERVIEW OF CONNECTORS BUTTONS AND LEDS Figure 1 Front side Figure 2 Rear side Front side a Status LED Indicates the product status b Power LED Indicates the power status c Mode button Used as a momentary push button with a blue LED Used for placing the product into specific modes by different push patterns d Restart button A hole button that requires a paper clip or si...

Page 10: ...f A bus from System 900 when modular system bus cable is not used e LON connections Not used f V Ext GND Ext connections External 12 V power supply to provide galvanic isolation of the inputs and outputs see below g AUX In and AUX Out 2 galvanically isolated open collector AUX outputs 100 mA 30 V DC 2 digital AUX inputs h Error relay connection Used for connection of a lamp siren used to indicate ...

Page 11: ...AFETY INFORMATION included in the delivery Figure 3 Label for IP address or host name 3 3 LED INDICATIONS The LEDs show different colors to determine type of information and have different flashing frequency for showing the priority Flashing patterns Figure 4 LED indications Colors Red Fault indication Yellow Mode indication Blue Normal operation OK IP address Host name ...

Page 12: ...user but if the product detects several major errors the module can place itself in Boot Mode 1 Network settings such IP address Host name etc will not be changed when resetting back to factory default also used if the Power parameter conflicts with the actual setup Red Red Blue Blue Yellow Yellow Status LED Blue Mode LED Blue Blue Yellow Yellow Blue Status OK Starting up shutting down Feedback 1 ...

Page 13: ...are dependent For more information about the functionality during demonstration mode see the product s documentation See 6 Demonstration Mode on page 28 3 4 4 TROUBLESHOOT MODE Troubleshoot Mode makes it possible to troubleshoot the system and access log files when it is impossible to access and troubleshoot in the software running on the hardware i e in Troubleshoot Mode no application is started...

Page 14: ...ze M3 6 mm 0 12 0 24 in are delivered with the product The M3 6 screws are used for attaching the assembly brackets to the module Use the 3 5 40 mm 0 14 1 6 in screws for walls made of wood For walls made of concrete and bricks use them together with the wall plugs For other types of walls use suitable screws and plugs according to wall material IMPORTANT When mounted on a wall it is of great impo...

Page 15: ...ront mounting a single hardware requires the standard 19 rack kit 1 Fasten the big assembly bracket on the right side of the hardware and the small assembly brackets on the left side as shown in the figure below Item No Rack 660324 Standard 19 rack kit Small left right brackets for two front mounted hardware and one big bracket for one front mounted hardware 660325 Reverse 19 rack kit Small left r...

Page 16: ...he rack as shown in the figure below screws not included Front mounted double Front mounting of double hardware requires the standard 19 rack kit 1 Use the supplied assembly brackets and fasten the two hardware together both on the rear side and on the bottom side as shown in the figures below ...

Page 17: ...embly brackets in the rack as shown in figure below screws not included Rear mounted single Rear mounting of single a hardware requires the reverse 19 rack kit 1 Fasten the big assembly bracket on the right side of the hardware and the small assembly brackets on the left side as shown in the figure below 2 Fasten the assembly brackets in the rack as shown in the figure below screws not included ...

Page 18: ...hardware require the reverse 19 rack kit 1 Use the supplied assembly brackets and mount the two hardware together both on the rear side and on the bottom side as shown in figure below 2 Use the two small reverse assembly brackets and fasten one on the right rear side and the other on the left rear side ...

Page 19: ...be used on deck bridge and in special power distribution zones while 100 240 Vac input can be used in general power distribution zones Primary power supply 100 240 Vac Connect supply voltage to the 100 240 Vac jack see figure below External power supply 12 24 Vdc Connect the external power supply to the 12 24 Vdc screw connector see figure below 4 2 1 CHANGE POWER SUPPLY PARAMETER The hardware is ...

Page 20: ...n 4 3 2 ETHERNET LAN PORTS The hardware has two 10baseT 100baseT Ethernet modular jacks RJ45 but only the jack marked 1 is currently in use IMPORTANT Shielded Ethernet cables should be used for installation on trains to meet the regulatory requirements for railway equipment 4 3 3 S900 A BUS CONNECTION The hardware can be connected to Ascom Paging System Alarm modules and Output modules either via ...

Page 21: ...the error relay output is triggered e g the lamp is turned on if the product is malfunctioning At power up or restart the relay is released until the applications on the product are working properly 4 3 5 AUX CONNECTIONS Two digital inputs and two digital outputs can be connected The outputs are of open collector type and the output signals are dimensioned for 100 mA at 12 Vdc 24 Vdc Galvanic isol...

Page 22: ...used for accessing the product s web interface 4 4 1 ACCESS VIA NETWORK It is recommended that the product always gets the same IP address if it communicates with other equipment to prevent it from losing contact with the equipment after a restart Inform the network administrator about the MAC address and ask to reserve a fixed IP address via DHCP for this product Write the IP address on the blank...

Page 23: ...ing product via the management port is 192 5 36 229 Additionally a port driver needs to be installed on your computer to get access via the management port The driver is located on the product The default mode for the management port is Network access but Mass storage is used to get the required driver for the product When set to Mass storage the product will automatically change to Network access...

Page 24: ...module will now turn up as a mass storage device on your computer This is indicated by slow flashing blue light on the Mode button LED 3 Locate the required elise3 inf driver and save it on your computer 4 Press the Mode button twice again to change the mode to network access The Found new hardware dialog window opens 5 Select No not this time and click Next 6 Select Install from a list or specifi...

Page 25: ...the mode to mass storage The module will now turn up as a mass storage device on your computer This is indicated by slow flashing blue light on the Mode button LED 3 Locate the required elise3 inf driver and save it on your computer 4 Press the Mode button twice again to change the mode to network access1 5 Select Control Panel Hardware and Sound 6 Select Device Manager under Devices and Printers ...

Page 26: ...ntil the configuration has been saved Follow the wizard and fill in the required data IP address NTP server license etc After it has been saved the wizard can always be opened from the Start page Other settings are set from the product s configuration page and are described in the product s manual 4 5 1 SETUP VIA SETUP WIZARD 1 Access the product either via the network or via the management port s...

Page 27: ...blue light 1 Push the Mode button The Mode button LED stops flashing and indicates that confirmation has been done with fixed yellow light on the status LED and fixed blue light on the mode button 2 Click the Activate button to save the secured setting The possibility to save secured settings is open for 10 minutes after the Mode button has been pressed or until the user manually exits the mode by...

Page 28: ...icate shutting down with quick flashing blue light and then waiting with flashing yellow light 2 Wait for one minute until the status LED indicates starting up with quick flashing blue light then press the Mode button The Mode button LED will lit and show fixed blue light 3 Then wait until the status LED changes to quick flashing yellow light which indicates that the module has started in Boot Mod...

Page 29: ...t only Figure 13 System network settings in Boot Mode 5 1 3 INSTALL SOFTWARE IN BOOT MODE Installing new software is normally done from the product s web interface refer to the product documentation But if the web interface cannot be reached it is possible to put the product in Boot Mode access the product web interface and install new software from there NOTE It is not recommended to use the prod...

Page 30: ... last used settings or the factory default settings shall be applied on the new software If you choose Do not restart you can later when returning to normal operation choose and apply settings to software that is installed but not yet started NOTE If current parameters cannot be used i e if software of another type has been installed factory default parameters will always be used 7 Click the Insta...

Page 31: ...cated by the Status LED with slow flashing yellow light and by the Mode button LED with fixed blue light The module will automatically return to the previous license and parameters without restart after 2 hours Exiting before the 2 hours have passed is done from the product s web interface refer to the product documentation Restarting the Demonstration Mode after exiting can be done from the produ...

Page 32: ...onnector marked 1 2 Perform a controlled restart via the Restart button by pressing the button and releasing it within 4 seconds The Status LED indicates shutting down with quick flashing blue light Before starting up again the Status LED will indicate waiting for one minute with flashing yellow light 3 When the Status LED indicates starting up with quick flashing blue light press the Mode button ...

Page 33: ... start up again without the one minute delay and will not give you enough time to unplug the power cable 7 2 2 FORCED RESTART Forced restart is used as a last resort when the product does not respond at all When a Forced restart is performed ongoing jobs are not finished as in a controlled restart The product detects that a forced restart has been made and a voltage restart is performed During sta...

Page 34: ...t port The required port driver is not installed on the PC or for the USB port you have connected to or not correctly installed NOTE The installation differs between Windows XP Vista and Windows 7 Follow the instructions in chapter 4 4 2 Access via Management Port on page 20 The PC has not been given enough time to obtain an IP address from the DHCP server When switching between mass storage mode ...

Page 35: ...information that may prove useful When reporting an error to your supplier always include the appropriate log file 1 Enter Boot Mode see 5 1 Set Product in Boot Mode on page 25 2 Click the Troubleshoot button 3 Click OK in the Troubleshoot dialog window The system will restart in troubleshoot mode within approximately 5 minutes The browser refreshes to the application s GUI automatically 4 Access ...

Page 36: ...TD 34 1531 ANF901 43 B1 2016 03 31 Installation Guide 33 9 RELATED DOCUMENTS Installation and Operation Manual CPDM3 ...

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