Mitel
®
8560/8660 Phone User Guide – Issue 15, February 2011
Page 23
Answering and Placing Calls
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
Dial the emergency number (911
U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your phone. Contact your system administrator for a list of extension
numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press the
MUTE
button to move the cursor backward, deleting the last digits
entered.
If you are using Handsfree Mode, speak after you hear a double tone.
If there is no answer or if the extension is busy, you can do the following:
Request a callback (queue). See
“Requesting a Callback (Queuing the Phone)”
below.
Camp-on to the busy extension. See
below.
Use Off-Hook Voice Announce to contact the party. See
below.
Leave a message. See “Leaving Messages at Other Extensions” on
.
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the phone.
To request a callback:
If there is no answer or if the extension is busy, press the
QUEUE
menu button or
(Special) followed by
6
,
and then hang up. QUEUE REGISTERED FOR <
name
>
appears. When the extension becomes available, your extension rings.
To cancel the callback request:
Press the
CANCEL QUEUE
menu button or
6
. QUEUE REQUEST CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb” on
To use Camp-on:
Stay on the line and wait for the extension to become available. Do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.