8
CUSTOMER SERVICE
1106063-W2-B
© Kohler Mira Limited, November 2012
Guarantee
Your product has the benefi t of our one year manufacturer’s
guarantee which starts from the date of purchase.
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
This guarantee is in addition to your statutory rights
and is subject to the following conditions:
● The product must be installed and maintained in
accordance with the instructions given in this user
guide.
● Replacement under this guarantee does not extend the
original expiry date. The guarantee on any replacement
parts or product ends at the original expiry date.
The guarantee does not cover:
● Non product faults (such as damage or performance
issues arising from incorrect installation, improper use,
inappropriate cleaning, lack of maintenance, build up
of limescale, frost damage, corrosion, system debris or
blocked fi lters) or where no fault has been found with
the product.
● Accidental or wilful damage.
● Compensation for loss of use of the product or
consequential loss of any kind.
● Damage or defects caused if the product is repaired
or modifi ed by persons not authorised by us or our
appointed representative.
What to do if something goes wrong
If your product does not function correctly when you fi rst use
it, check that it is installed and commissioned in accordance
with the instructions in this manual.
If this does not resolve the issue, contact our Customer
Services Team who will offer you or your installer help
and advice.
If you experience problems, check in this manual to see if
simple home maintenance is required. If you require further
assistance call our Customer Services Team.
Helpdesk Service
Our Customer Services Team is comprehensively trained
and can offer help and advice, spare parts and accessories.
We will need you to have your model name or number
and date of purchase. As part of our quality and training
programme calls may be recorded or monitored.
Mira Showers Website
(www.mirashowers.co.uk)
From our website you can download additional user guides,
diagnose faults, purchase our full range of accessories and
popular spares, refer to our FAQ’s.
Spares and Accessories
We maintain extensive stocks of genuine spares and
accessories and aim to provide support throughout the
product’s expected life.
Payment can be made by phone at time of order using
most major Credit or Debit cards and we aim to despatch
orders within 2 working days. Items purchased from us are
guaranteed for 12 months from date of purchase.
Returns
– items can be returned within one month of date
of purchase, providing that they are in good condition and
the packaging is unopened. If you wish to return any items
please notify us in writing within seven days of receipt.
To Contact Us
UK
Telephone: 0844 571 5000
E-mail: [email protected]
Fax: 01242 282595
By Post: Mira Customer Services Dept, Cromwell Road,
Cheltenham, Gloucestershire, GL52 5EP
Eire
Telephone: 01 459 1344
E-mail: [email protected]
Fax: Dublin 01 459 2329
By Post: Modern Plant Ltd (Dublin),
Otter House, Naas Road, Clondalkin, Dublin 22
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifi cations without notice.
FM 14648
